Videoslots - Newly Accredited

[scarletmuse]

I have had the 'checking browser' page loading before the site would load (was out for the day in the car-so using iphone connected to partner's hotspot wifi for data and safari) this arvo around 4pm-ish, managed to log in a bit over an hour ago-then made a deposit via skrill and had the successful payment screen load, clicked continue and nothing happening-usually can hit refresh or open VS in a new tab and everything will have gone through and carry on playing. Couldn't get new tab to load, browser check then server not responding failure... Did the usual-clear/reset mob etc etc then thought it had to be the telco provider here, Vodafone-they often have eff ups with data etc especially on weekends and ended up getting home and connected to my home wifi/laptop and no joy-get the offline page/cloudflare popup warning and can't log in etc thankfully the Chat button worked-Freaked out thinking maybe Aussies had been restricted from the casino or something terrifying like that LoL... Thought I might see if my deposit can be sent back-it was only a small one but it was literally the very last of my few dollars for the weekend until payday on Friday so OMG how unlucky to have the site get smashed right as I hit the payment button-half my luck HA!... Have just spoke with Live Chat, who explained this DDOS thingamajig and also that finance team been hit by the attack as well and it's pretty serious and maybe a few hours before up and running again?!

 

[Harry_BKK]

I guess the DDoS from this early morning was just a "warning" with a few dozen GB bandwidth, which is typical in such cases. The attackers show their prowess and ask for some ransom. I am sure VS would have declined to pay and now we see the second wave coming in which usually goes into 100's GB or even TB's in bandwidth. Can be pretty devastating for them, see BA's example last year.

Really hope to be proven wrong.

 

[Dan.Videoslots]

I have had the 'checking browser' page loading before the site would load (was out for the day in the car-so using iphone connected to partner's hotspot wifi for data and safari) this arvo around 4pm-ish, managed to log in a bit over an hour ago-then made a deposit via skrill and had the successful payment screen load, clicked continue and nothing happening-usually can hit refresh or open VS in a new tab and everything will have gone through and carry on playing. Couldn't get new tab to load, browser check then server not responding failure... Did the usual-clear/reset mob etc etc then thought it had to be the telco provider here, Vodafone-they often have eff ups with data etc especially on weekends and ended up getting home and connected to my home wifi/laptop and no joy-get the offline page/cloudflare popup warning and can't log in etc thankfully the Chat button worked-Freaked out thinking maybe Aussies had been restricted from the casino or something terrifying like that LoL... Thought I might see if my deposit can be sent back-it was only a small one but it was literally the very last of my few dollars for the weekend until payday on Friday so OMG how unlucky to have the site get smashed right as I hit the payment button-half my luck HA!... Have just spoke with Live Chat, who explained this DDOS thingamajig and also that finance team been hit by the attack as well and it's pretty serious and maybe a few hours before up and running again?!

Hi scarletmuse,

Our tech team are working right now and we hope this will be solved as soon as possible. Your deposit will be credited to your account as soon as everything works again and we are sorry for the inconvenience this have caused you.

I will update this post when I have more information.

Br,

Daniel

 

[Slotaholic]

So the site is down due to Ddos attacks, but cloudflare should prevent this so i cant understand how the site can be down?


/Slotaholic

 

[Jd666]

So the site is down due to Ddos attacks, but cloudflare should prevent this so i cant understand how the site can be down?


/Slotaholic

Aint a clue, Im just a bit worried about the SSL handshake message i got.

 

[Slotaholic]

SSL handshake error can be a configuration problem between their servers and cloudflare,im not sure that Videoslots used cloudflare before,it could have been implemented yesteday after the first ddos attack.
They need to do several things when the implement it and the following ddos attacks could be due to missed configurations, like securing their dns-servers.

/Slotaholic

 

[Tourettesguy]

They just have bad bandwidth... It has been improved but not enought, before you could tell when free battle tournaments started while playing as ususal...long delays and interuptions in gameplay when all vultures attacking the free touneys!

 

[scarletmuse]

So the site is down due to Ddos attacks, but cloudflare should prevent this so i cant understand how the site can be down?


/Slotaholic

I'm not really that techie/IT-educated but I get the gyst of attacks/viruses/hacking etc-based on wiki as per Dan's post or what I see on TV or movies haha but with this sort of attack-what is the point for the "perpetrator" really? Like I get it if some anonymous vigilantes hack some secure site to be all wiki-leaking information for the greater good of humanity like the secret formula to cure aids or something but this just seems so fruitless and nonsensical and ultimately cost time and money for VS and annoy us players

 

[Harry_BKK]

I'm not really that techie/IT-educated but I get the gyst of attacks/viruses/hacking etc-based on wiki as per Dan's post or what I see on TV or movies haha but with this sort of attack-what is the point for the "perpetrator" really? Like I get it if some anonymous vigilantes hack some secure site to be all wiki-leaking information for the greater good of humanity like the secret formula to cure aids or something but this just seems so fruitless and nonsensical and ultimately cost time and money for VS and annoy us players

Ransom! Pay up or be shut down!

Unfortunately, it is that. This is how these people make their "living". And they know it will cost companies like VS a good chunk of money to be down for several hours, hence they will keep going at it until they get what they want OR the site successfully repels the attacks, speak keeps staying online OR the site goes totally down, e.g Betat last year was off for over 7 weeks before they restored some sort of normal operation.

These attacks happen on a daily basis but usually we as users down see anything as VS will have defenses in place that can deal with it. The question is always until when? How large of an attack can it repel? Depends of course what kind of bandwidth the attackers have at their disposal.

 

[Slotaholic]

I'm not really that techie/IT-educated but I get the gyst of attacks/viruses/hacking etc-based on wiki as per Dan's post or what I see on TV or movies haha but with this sort of attack-what is the point for the "perpetrator" really? Like I get it if some anonymous vigilantes hack some secure site to be all wiki-leaking information for the greater good of humanity like the secret formula to cure aids or something but this just seems so fruitless and nonsensical and ultimately cost time and money for VS and annoy us players

The point of a ddos attack is to casue downtime,and downtime=loss of income.
Usually they will contact the victim of a ddos attack and say that they will stop the attack if they pay them a x amount.



/Scotaholic

 

[Tourettesguy]

How they pay? Cash in a dustbin somwhere?

Lets hope VS is down all day, had a pretty good position in the Race!

 

[Slotaholic]

How they pay? Cash in a dustbin somwhere?

Lets hope VS is down all day, had a pretty good position in the Race!

Its quite easy, they use bitcoin and its damn hard or almost impossible to trace.
Usually you get instructions like this.

You do not have permission to view link Log in or register now.

/slotaholic

 

[geordiecolin]

I've never felt offended before on behalf of a casino,but I do right now.

 

[scarletmuse]

OHH... ok thanks for enlightening me guys... Dan is no doubt loitering in an undisclosed location, sunglasses, trenchcoat and stuffed paperbag in hand to do a drop in a rubbish bin or bus station locker somewhere ha. Gosh, money-motivated or otherwise-in general I reckon, with some of these dumb hacker attacks you hear about like accessing celebs nudie pics or some other crap, sometimes I still think,ffs are you goddamn serious-use your IT genius and skills and hacking power for good or something-infiltrate a terrorist gang or bring down a crime syndicate or some shit instead

 

[geordiecolin]

OHH... ok thanks for enlightening me guys... Dan is no doubt loitering in an undisclosed location, sunglasses, trenchcoat and stuffed paperbag in hand to do a drop in a rubbish bin or bus station locker somewhere ha. Gosh, money-motivated or otherwise-in general I reckon, with some of these dumb hacker attacks you hear about like accessing celebs nudie pics or some other crap, sometimes I still think,ffs are you goddamn serious-use your IT genius and skills and hacking power for good or something-infiltrate a terrorist gang or bring down a crime syndicate or some shit instead

Dan is to have his own icon on the reels in Jack Hammer3 so I heard

 

[Valemort]

I can't access this site now.

They've banned my IP address.

 

[scarletmuse]

Am on Live Chat now-just managed to access the site after that 'browser check' page loaded up, managed to log in but balance is reading as 0.00 and Account History shows no ins/outs that match my earlier deposit, nor Skrill has not been credited with anything either... Am quite upset now, it was only ten odd bucks, but it was my last few dollars and I was so keen to have a play only for the site to crash and now my money is in limbo-or if it helped pay the paper bag ransom, then ok

Quick edit/update: Issue has to be sent through to Financial Team...no ETA on resolution, not sure if money has been received/sent back or what and can't have any spins added or such to have a little play in the meantime... Not sure if battles are working for me but unlikely eligible to play as doubtful to have met WR... Chat are great and quick to reply, but can't do much help at moment---Just thought I'd add the deets in case anyone else logs in and has same problems with funds

 

[Dan.Videoslots]

I can't access this site now.

They've banned my IP address.

Hi Valemort,

I have contacted you via PM to request your username.

Br,

Daniel

 

[Dan.Videoslots]

Am on Live Chat now-just managed to access the site after that 'browser check' page loaded up, managed to log in but balance is reading as 0.00 and Account History shows no ins/outs that match my earlier deposit, nor Skrill has not been credited with anything either... Am quite upset now, it was only ten odd bucks, but it was my last few dollars and I was so keen to have a play only for the site to crash and now my money is in limbo-or if it helped pay the paper bag ransom, then ok

Hi scarletmuse,

I just want to assure you that your money is safe and that our support team will help you out so you will get your deposit credited to your account.

Thank you for understanding and I hope you will have a great Sunday.

Br,

Daniel

 

[mimi26]

Hi scarletmuse,

I just want to assure you that your money is safe and that our support team will help you out so you will get your deposit credited to your account.

Thank you for understanding and I hope you will have a great Sunday.

Br,

Daniel

Dan that is not entirely true, I had £20 taken from my bank account and was never credited, I just gave up in the end as it was only £20 but nevertheless it still left my account

 

[Dan.Videoslots]

Dan that is not entirely true, I had £20 taken from my bank account and was never credited, I just gave up in the end as it was only £20 but nevertheless it still left my account

Hi mimi26,

Have you contacted our support regarding this so they could follow this up? If you have, I am sure that you will get your missing deposit since its your money and you should have them.

You can always contact me also if you havent contacted the support and I will help you out.

Br,

Daniel

 

[mimi26]

Hi mimi26,

Have you contacted our support regarding this so they could follow this up? If you have, I am sure that you will get your missing deposit since its your money and you should have them.

You can always contact me also if you havent contacted the support and I will help you out.

Br,

Daniel

Hi Dan,

yeah I sent my bank screenshots to you along with the times the money was taken, but you said support could not find them, even though they were taken out of my account and never used, It was after pressing the deposit button it said deposit failed but still taken from my account. I just gave up in the end.

 

[scarletmuse]

Dan that is not entirely true, I had £20 taken from my bank account and was never credited, I just gave up in the end as it was only £20 but nevertheless it still left my account

Oh my-Mimi-was this today during the attacks/site crash etc? What has Live Chat told you? Is the deposit recorded on your History Profile bit? I would keep an eye on it, don't give up on it-twenty euro is a decent amount to worry about for sure!

Of course, following Dan's post and my first CS chat, I had faith that the money would be safe-I did not even think it would disappear or anything...Following the thread on the attack, my only thought was that when I could finally log back in when the site was running again it would be a bit of a drag probably and I'd have dramas with lag/loading if they got swamped as everyone logged back on! I assumed I would just log in and the balace reflect my deposit.... I didn't care if the money had been withdrawn as per my first request or left as is in the VS balance, as long as I had access to it either way but I am pretty upset that it's kinda nowhere now-not registered in my history yet taken from Skrill and especially upset that nothing can be offered in the mean time nor is there a time frame on when it might be resolved... I actually am unsure if it has been received at all at VS end or was automatically bounced back or so on. If I had other payment options open to me wouldn't care and would redeposit to play in the meantime as I trust the missing money will be sent back either way but I can't do that so back to waiting

 

[Dan.Videoslots]

Hi Dan,

yeah I sent my bank screenshots to you along with the times the money was taken, but you said support could not find them, even though they were taken out of my account and never used, It was after pressing the deposit button it said deposit failed but still taken from my account. I just gave up in the end.

Hi mimi26,

I have contacted you via PM.

Br,

Daniel

 

[mimi26]

Oh my-Mimi-was this today during the attacks/site crash etc? What has Live Chat told you? Is the deposit recorded on your History Profile bit? I would keep an eye on it, don't give up on it-twenty euro is a decent amount to worry about for sure!

Of course, following Dan's post and my first CS chat, I had faith that the money would be safe-I did not even think it would disappear or anything...Following the thread on the attack, my only thought was that when I could finally log back in when the site was running again it would be a bit of a drag probably and I'd have dramas with lag/loading if they got swamped as everyone logged back on! I assumed I would just log in and the balace reflect my deposit.... I didn't care if the money had been withdrawn as per my first request or left as is in the VS balance, as long as I had access to it either way but I am pretty upset that it's kinda nowhere now-not registered in my history yet taken from Skrill and especially upset that nothing can be offered in the mean time nor is there a time frame on when it might be resolved... I actually am unsure if it has been received at all at VS end or was automatically bounced back or so on. If I had other payment options open to me wouldn't care and would redeposit to play in the meantime as I trust the missing money will be sent back either way but I can't do that so back to waiting

Hi Scarlet,

No it was a good few months ago, I just gave up in the end, TBH I felt a bit uneasy about it because even though you know you are correct (i know how much was in my bank account) that people might think you are trying to con money out of the casino, I must say I was never made to feel that way by videoslots or Dan, its just my own paranoia. I am sure everything will be fine for you so try not to stress

 

[Deeplay]

feel for VS being subject to this attack!!! rotten and hope they resolve it soon. Really sucks that you have such assholes who do this kind of thing. Think Dan is doing a great job of keeping people updated.
Im only able to get a cached version of the site right now.

 

[citizenx]

Sorry to see VS facing this modern scourge. Hope it doesn't last for very long.

 

[andym]

Gnts,
why do i get a message on your site that my ip adress is banned??

 

[docentore]

I can log into the casino, but still 6 hours after making deposit money are not on my account

 

[spintee]

Gnts,
why do i get a message on your site that my ip adress is banned??

There more than likely banning country's as the go along to try and find where the source is coming from, Narrow down the w&nkers shall we say,

I would not worry, Once it sorted it will go back to normal, I am sure of that,

 

[scarletmuse]

Hi Scarlet,

No it was a good few months ago, I just gave up in the end, TBH I felt a bit uneasy about it because even though you know you are correct (i know how much was in my bank account) that people might think you are trying to con money out of the casino, I must say I was never made to feel that way by videoslots or Dan, its just my own paranoia. I am sure everything will be fine for you so try not to stress

I know and given the protocols in place to deter/prevent/protect casinos and players from fraud etc it's sometimes a touchy issue with that sort of thing that it can sometimes be more pain to follow up for fear of being banned, or labelled a scammer or even feeling like the red tape and support process will be drawn out, take too long and ultimately cause more stress than it is worth for the lost funds or whatnot. But in my experience-VS isn't like that and I have usually found CS to be pretty good and efficient at resolving my problems (...though once I did get a narky dude who accused me of credit card theft Like OMG, if I was a thief or savvy credit fraudster in the 1st place do ya reckon I'd be wasting time playing the slots with $10-20 deposits and 18c spins, don't think so LOL-but the dude simply threw the accusation at me when I thought mate, takes two seconds to at least have a quick squiz at my history) though initially i did not want to pester Dan for his help, I had little option in the end and turned to CM and as usual, Dan resolved it in no time.

As everyone agrees, he is fab to deal with so definitely flick him a msg to see if there is something that can be done ougfor your lost money! Often, I do tend to avoid going straight to support, preferring to check CM posts or make sure my devices are not the problem. And I am not always quick to get screenshots a lot of the time either, and sometimes it's just a hassle to ask if you know it's gonna need photos and other things emailed here and there so I totally get it, but for me £20 is over $30aud so I'd be defs checking up on it lol-I get peeved if a free spin doesn't work and deducts my balance a few cents LOL. With VS a lot of the time, if CS isn't helpful, Always have faith in Dan-always been a great help-even if it's something he can't fix or can do anything about, I trust that he will always make effort to reply to my PM and have a look even if it's shut me up LOL, and to make me feel better and not feel like CS just palmed off the problem

 

[Dan.Videoslots]

I can log into the casino, but still 6 hours after making deposit money are not on my account

Hi docentore,

We have had some problems during the morning due to the ddos attacks, and we have restored most of the things. I would recommend you to contact the support if you haven't done that and they will contact you as soon as the money have been credited to your account.

I am sorry for the delay but we are trying to speed up everything as quick as we can.

Br,

Daniel

 

[Valemort]

My IP address was banned earlier but Dan sorted it out very quickly.

No problem getting onto the site now.

 

[bax777]

Hi docentore,

We have had some problems during the morning due to the ddos attacks, and we have restored most of the things. I would recommend you to contact the support if you haven't done that and they will contact you as soon as the money have been credited to your account.

I am sorry for the delay but we are trying to speed up everything as quick as we can.

Br,

Daniel

same problem here after making deposit money are not on my account contacted support waitin 8 hours now

 

[DepositSpinLose]

is it okay to deposit now? or will the funds disappear into cyberspace?

 

[scarletmuse]

same problem here after making deposit money are not on my account contacted support waitin 8 hours now

Any progress for you bax? I am still waiting also, and haven't got my laptop on me at the moment to access Live Chat... Mobile site is logging in fine, but still no trace of my deposited funds-same boat as you, around 8 hours since making deposit... Then site crashed within seconds of successful payment so it's now prob been maybe 5 hours since relogin & missing deposit issue raised with support etc

 

[docentore]

Any progress for you bax? I am still waiting also, and haven't got my laptop on me at the moment to access Live Chat... Mobile site is logging in fine, but still no trace of my deposited funds-same boat as you, around 8 hours since making deposit... Then site crashed within seconds of successful payment so it's now prob been maybe 5 hours since relogin & missing deposit issue raised with support etc

Same situation here. I've contacted cs twice, first time straight after incident second time 6 hours later. I've received 2 emails in the same time from 2 different representatives that I need to provide payment reference ID. Since then (over 2 hours ago) no news, no contact, no money in my account.

 

[Dan.Videoslots]

Regarding missing deposits

Hi all,

We are still working on restoring everything from this morning DDOS attacks. I would recommend you to contact our support so they can assist you if you are missing a deposit. I believe this will be the fastest and quickest way.

Please always feel free to contact me via PM if you want me to help out, but I would need the same information so I can pass it on. It should work to make a deposit now but you can always ask in the live chat first, and they will give you an update.

Bare in mind that it can take a bit longer than usual this time to receive the missing deposit due to this morning but it will be solved asap.

I have contacted you all with a PM to confirm you usernames to make sure our CS have your case.

Br,

Daniel

 

[scarletmuse]

Same situation here. I've contacted cs twice, first time straight after incident second time 6 hours later. I've received 2 emails in the same time from 2 different representatives that I need to provide payment reference ID. Since then (over 2 hours ago) no news, no contact, no money in my account.

Just had another Live Chat about this... Knocking on 12 hours now since first made deposit. Seems to be no updates/progress and according to Chat, there is no record of the deposit whatsoever-which is fine, say if it bounced back to Skrill, but I can't afford to and don't really want to make the international phone call to them to find out anything and it's probably really not worth it since they will say 'oh it's processed here and to contact the other party' or whatever... I hate that it's all over a few bucks for me but when it's all I had to play with and I'm feeling a bit peeved over a tenner-but sheesh I really feel for those of you that have large sums missing!

Sounds like no compensation is going to be offered and CS couldn't add them on even if there was... I know it would be a huge loss to automatically credit accounts following this crash but sheesh still a bit of a let down really.

Understandably this is a big issue and the VS team and I appreciate that is might take some time to resolve...No doubt they are working hard to get things back up and running. Chat have been fast to respond even though nothing can be helped every time I have tried since last night still nice to not wait in queues or be disconnected/denied Live Assistance. And as well, thanks Dan for the PM and appreciate ya efforts in putting up with my questions

 

[spintee]

There got live help on skrill, It can be abit hard to find but I have spoken a few times, Once when they took x2 lots of cash out when upload from my bank, Usual rubbish and told to contact bank,

It eventually went back in my bank, It was only for around £20 and the bank gave me a good will gesture for £20, so a good deal for me But U.K has some rules about banks have to make you even if funds disaper,

You would of thought they would be bits in place to stop a same transaction going it twice, I man even casinomeister has this on the like button, You have to wait 3 seconds,

Just had another Live Chat about this... Knocking on 12 hours now since first made deposit. Seems to be no updates/progress and according to Chat, there is no record of the deposit whatsoever-which is fine, say if it bounced back to Skrill, but I can't afford to and don't really want to make the international phone call to them to find out anything and it's probably really not worth it since they will say 'oh it's processed here and to contact the other party' or whatever... I hate that it's all over a few bucks for me but when it's all I had to play with and I'm feeling a bit peeved over a tenner-but sheesh I really feel for those of you that have large sums missing!

Sounds like no compensation is going to be offered and CS couldn't add them on even if there was... I know it would be a huge loss to automatically credit accounts following this crash but sheesh still a bit of a let down really.

Understandably this is a big issue and the VS team and I appreciate that is might take some time to resolve...No doubt they are working hard to get things back up and running. Chat have been fast to respond even though nothing can be helped every time I have tried since last night still nice to not wait in queues or be disconnected/denied Live Assistance. And as well, thanks Dan for the PM and appreciate ya efforts in putting up with my questions

 

[docentore]

Either way we should not have to go to Skrill to get our money. Transaction was confirmed by VS.
It is not my fault that their system went down and was not able to register the transfer during the DDOS attack. Unless it wasn't DDOS attack but just hack that went out of control and damaged their system. Ok, I won't be speculating anymore

 

[scarletmuse]

There got live help on skrill, It can be abit hard to find but I have spoken a few times, Once when they took x2 lots of cash out when upload from my bank, Usual rubbish and told to contact bank,

It eventually went back in my bank, It was only for around £20 and the bank gave me a good will gesture for £20, so a good deal for me But U.K has some rules about banks have to make you even if funds disaper,

You would of thought they would be bits in place to stop a same transaction going it twice, I man even casinomeister has this on the like button, You have to wait 3 seconds,

ahha, interesting spintee and the 3 second rule feature probably be a lot more beneficial on banking sites/apps-too many clicks on here doesn't send ya broke

I thought I saw a Live Chat function on Skrill a while ago-but can never seem to find it when I do need help.. Maybe not available on mobile site? Hmm..

Even so, Skrill support...well they often don't really offer much more info than what I can see already on my app and just ends up costing a $27 phone call LOL. But also, awesome for you to get a little extra pressy from the bank following your ordeal thats super-not so lucky for little niceities like that here is Aus-Even if it was their bad-they'd prob find way to charge a fee for it ha!

It gets me how disconnected all these institutions like between banks/ewallets etc also make it pretty annoying to solve things quickly-sometimes I gotta explain to one what the other is and does the bank says it's the ewallet and they say it's the bank but then the merchant says another and it can be scary to contemplate starting a help ticket! Have some restrictions with gambling and payment types here in Aus too governed by the fun police which can also be a headache.

Then, if you manage ro make progress... only for the withdrawal/refund to have a processing/approval period and then it's another few days for the money to be sent and so on...... As if it's a huge treacherous journey across vast deserts strapped to the back of a donkey until the migration flight patterns align and a pigeon can intercept the package to drop it off as it soars over my hemisphere... But when the shops wanna take it-click, beep, merely hover it near an eftpos terminal and boom, cha ching.

On the Skrill/VS bit...I was also kinda curious as to what steps perhaps I could take to try and help find my VS mystery monies and speed it up-i guess Like how Paypal has that buyer protection thingo or if there was a way I could send a reversal or something. Also since, I had initally requested the withdrawal after the first contact with chat y'day evening, and then since then, I wasn't able to find out what had been done/sent/approved/eta at VS...

I don't know much about hacks/attacks so forgive my newbie experience-but the amazing techy wonders of the internet I guess I didn't expect the fix to take more than a few hours, or at least have a bit more intel on the finer deets...not just that it will "hopefully be resolved...'soon' "

 

[colinsunderland]

is it showing as a transaction on your skrill accounts and not on the VS account or not showing anywhere?

 

[Mr Wild]

To help the payment team track your deposit, take a screen shot of your Skrill account showing only the transaction made to "Panda Media Ltd" with the reference number. Also make sure to give them your skrill email.

You should double check your account because a lot of deposit has been tracked and credited last few hours.

 

[docentore]

is it showing as a transaction on your skrill accounts and not on the VS account or not showing anywhere?

In my case it is showing transaction in Skrill transaction log with transaction and reference ID. Nothing on VS side

 

[Mr Wild]

In my case it is showing transaction in Skrill transaction log with transaction and reference ID. Nothing on VS side

I believe they found your missing transaction. Please check your account at VS.

 

[docentore]

I believe they found your missing transaction. Please check your account at VS.

Happy days, thanks for the heads up!

 

[scarletmuse]

Yes, seems to be resolved and balance credited with my lost deposit... Email from support offers no further info just that the money has now been added and that ai am free to contact support if I have any more queries about this matter...! Mystery solved, my frustration levels still a bit on edge though...

Best luck to all you in the same spot as me and hoping you all have a smooth ride this morning and get the funds back easy and have some wins with it! Kudos to Dan for PMs and tireless efforts with these threads

Reconsidering putting so much of my my faith into VS though TBH... I know it was a big hack thing that noone can be blamed for but noneeless.. Slightly disappointed and still in disbelief-as I am every time with VS and issues that I have ever had in the past-that just end up with me closing off the chats feeling like why did i bother?! Mainly that I had so much determination to keep my 'status' after the time and money I had spent grinding away to get to Level 21 and beyond that I didn't wanna give up but really-I get this last attack/crash and drama is gonna cost them and maybe be a big loss to bottom line and obvs can't expect credits for everyone to be dished out to each person affected...

but honestly, some sites have much better procedures in place and often comp accoounts with spins/chips for a lot less-and without asking-have had FS offered in the past just so that I could have a bit of a roll while I waited for the CS team to work their magic in the background! Or even allowing missed bonus offers to be reinstated another time following inaccessible site issues! That site actively seeks my custom and personalises offers to me and CS often make me feel quite comfortable or remember me (or quickly read all the notes against my name) but thats not the point, its the service aspect and feel like a chat, not a cut and pasted message.

VS has great rewards and such with monday/friday deals, but if you had your money lost in limbo today you couldn't exactly play to earn more towards to your points/cashbacks etc and like me WR fail meantbattles were a no-go...so it's like you get what you're given and you gotta wait for undisclosed amount of time for something to maybe get fixed and in the meantime we can't help you earn a little bit of a better prize while you wait so you can remember the good times and want to play here more and more--even though its not your fault and we're a bit sorry so here's some spins to make you at least feel like we care mate

Given I only have 2 top sites, the latter is becoming #1 in my mind.. Or I might just start afresh someplace new I dunno! Yolo... But when you are actually paying for something whethers its gambling or a sandwich at the shops, its better to feel welcome and valued, trust that you can get a new sandwich and maybe a free can of coke or a coupon for next time if there is slug in the middle of your ham and cheese... Thinking i will return to the other site more often..more account freedom to exchange bonuses and resolve issues quickly and always made tofeel welcome to chat with support about anything-issues, comments and feedback without fearing a drawn out process that has to be approved by 7 departments before any action can get taken... Loved and lost VS... For now... Anyways

 

[Harry_BKK]

With all due respect Scarletmuse but what do you expect..... 100$ courtesy credits for everyone and a flower bouquet at the door?

This must have been a massive attack since their payment part has been affected, hence I can assure you that they had much bigger issues to take care of first than crediting the odd 20 bucks. They have gone through each account and credited the deposits where they were missing due to the attack, must have been hundreds if not thousands of records to sift through. Hence it takes time and some patience from the affected players is certainly not too much to ask for.

To say goodbye to VS after this is your decision but it does not show great loyalty to them, especially at times like this weekend.

Good luck at your future sites.

Yes, seems to be resolved and balance credited with my lost deposit... Email from support offers no further info just that the money has now been added and that ai am free to contact support if I have any more queries about this matter...! Mystery solved, my frustration levels still a bit on edge though...

Best luck to all you in the same spot as me and hoping you all have a smooth ride this morning and get the funds back easy and have some wins with it! Kudos to Dan for PMs and tireless efforts with these threads

Reconsidering putting so much of my my faith into VS though TBH... I know it was a big hack thing that noone can be blamed for but noneeless.. Slightly disappointed and still in disbelief-as I am every time with VS and issues that I have ever had in the past-that just end up with me closing off the chats feeling like why did i bother?! Mainly that I had so much determination to keep my 'status' after the time and money I had spent grinding away to get to Level 21 and beyond that I didn't wanna give up but really-I get this last attack/crash and drama is gonna cost them and maybe be a big loss to bottom line and obvs can't expect credits for everyone to be dished out to each person affected...

but honestly, some sites have much better procedures in place and often comp accoounts with spins/chips for a lot less-and without asking-have had FS offered in the past just so that I could have a bit of a roll while I waited for the CS team to work their magic in the background! Or even allowing missed bonus offers to be reinstated another time following inaccessible site issues! That site actively seeks my custom and personalises offers to me and CS often make me feel quite comfortable or remember me (or quickly read all the notes against my name) but thats not the point, its the service aspect and feel like a chat, not a cut and pasted message.

VS has great rewards and such with monday/friday deals, but if you had your money lost in limbo today you couldn't exactly play to earn more towards to your points/cashbacks etc and like me WR fail meantbattles were a no-go...so it's like you get what you're given and you gotta wait for undisclosed amount of time for something to maybe get fixed and in the meantime we can't help you earn a little bit of a better prize while you wait so you can remember the good times and want to play here more and more--even though its not your fault and we're a bit sorry so here's some spins to make you at least feel like we care mate

Given I only have 2 top sites, the latter is becoming #1 in my mind.. Or I might just start afresh someplace new I dunno! Yolo... But when you are actually paying for something whethers its gambling or a sandwich at the shops, its better to feel welcome and valued, trust that you can get a new sandwich and maybe a free can of coke or a coupon for next time if there is slug in the middle of your ham and cheese... Thinking i will return to the other site more often..more account freedom to exchange bonuses and resolve issues quickly and always made tofeel welcome to chat with support about anything-issues, comments and feedback without fearing a drawn out process that has to be approved by 7 departments before any action can get taken... Loved and lost VS... For now... Anyways

 

[Steviedoo]

Videoslots still one of the best casinos out there. Cash outs in less than 5 minutes. Sometimes less. Yes they lost your money. They gave it back. In less than maybe 24 hours in some cases.

Last year at a highly accredited casino I deposited 100$ and it got lost...it took them more than 7 days to give it back...and it wasn't during any ddos attack....