Videoslots - Newly Accredited

[dionysus]

*sigh

 

[goatwack]

And I thought 404s were annoying

 

[Webzcas]

Ah nginx, nice to know other people have had run ins with it.

 

[samdog21]

A

I remember when Guts were basically The Beatles, Trada were Jesus & 32 Red were God himself. Now they're like The Three Stooges.

I suspect VS won't be at the pinnacle forever, they're seemingly on a downward trajectory of cutbacks and despair

Absolutely ? true, nothing now

 

[samdog21]

ive been here a few years
and youre correct
members help place casinos unto top tier
and then.......they wander away

Absolutely ?, gone, especially when you don't solve players issues.

 

[Team.Videoslots]

One-Time Frenzy Wednesday!​

At Videoslots, our utmost priority is to give you the best casino experience and entertainment. Here’s how we make it up to you for the cancelled Frenzy Monday Battle – a one-time occasion, mid-week twist on the usual schedule, Frenzy Wednesday! Join the Battle of Slots from 18:00 to 22:00 GMT.

Frenzy Wednesday details:

• Date: Wednesday 27th of October 2021
• Battle type: Sit & Go Freerolls
• Maximum number of players per Battle is 10 or 30
• Spins: 25
• Duration per Battle: 10 minutes
• Requirements: Deposit at least €20 and collect 2,500XP in the last 30 calendar days before the start of the Battles.

And here’s what this Wednesday evening looks like at Videoslots!

Time	Battle type	Game	Bet level
18:00 – 22:00 GMT	10-man Battle	Midas Golden Touch (Thunderkick)	€0.10
19:00 – 22:00 GMT	30-man Battle	Reactoonz (Play'n GO)	€0.20
20:00 – 22:00 GMT	10-man Battle	Tome of Madness (Play'n GO)	€0.10
21:00 – 22:00 GMT	30-man Battle	Gonzo's Quest (NetEnt)	€0.20

Extra Spins

If you make it to the top spots on the leaderboard, you win Extra Spins as described below.

• 10-man Battle: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins. Extra Spins are wager-free.
• 30-man Battle: 1st-3rd Place: 6 Extra Spins, 4th-6th Place: 5 Extra spins, 7th-9th Place: 4 Extra Spins. Extra Spins are wager-free.

---

BATTLE TERMS AND CONDITIONS

• Sit & Go Battles will run on the 27th of October from 18:00 until 22:00 GMT.
• The eligible games for these Sit & Go Battles are:
  • 18:00 - 22:00 GMT 10-man Battles: Midas Golden Touch (Thunderkick) €0.10;
  • 19:00 - 22:00 GMT 30-man Battles: Reactoonz (Play'n GO) €0.20;
  • 20:00 - 22:00 GMT 10-man Battles: Tome of Madness (Play'n GO) €0.10;
  • 21:00 - 22:00 GMT 30-man Battles: Gonzo's Quest (NetEnt) €0.20;
• Every Sit & Go Battle will start as soon as it has 10 players for the 10-man Battles or 30 players for the 30-man Battles.
• Players can play more than one Sit & Go Battle but not simultaneously. Each Battle will last 10 minutes.
• To participate you need to have deposited at least €20 and collected 2500XP in the last 30 calendar days before the start of these Battles. All Battles are played in EUR.
• Prize Structure on 10-man Battles: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins. Extra Spins are wager free.
• Prize Structure on 30-man Battles: 1st-3rd Place: 6 Extra Spins, 4th-6th Place: 5 Extra Spins, 7th-9th Place: 4 Extra Spins. Extra Spins are wager free.
• These Battles are available only in those countries where Thunderkick, Play'n GO and NetEnt are available.
• Videoslots reserves the right to cancel or amend the Frenzy Wednesday Battles at any given time without prior notice.

GENERAL TERMS AND CONDITIONS

• Playing at Videoslots.com is restricted to persons over the age of 18. We see gambling as adult entertainment. Play responsibly.
• The amounts specified are just an indication of the amounts converted in the various local currencies. The euro amounts specified in the terms prevail over any other amounts, which will be determined by the currency conversion rate at the time of pay out.
• You are responsible for any currency conversion rates or transaction fees that may apply with your own bank.
• Terms and Conditions on the website apply.

 

[dionysus]

any idea why I keep getting these (yes, I CCleaned)

 

[Jasminebed]

any idea why I keep getting these (yes, I CCleaned)


View attachment 160066

you are not alone.

 

[yodamaster84]

any idea why I keep getting these (yes, I CCleaned)


View attachment 160066

DOes this mean we are not going to be able to play after all?

 

[Team.Videoslots]

Hi all,

Thank you for notifying us about the problem. We are investigating with priority, and will update you as soon as we know more.

We apologize for the inconvenience.

Kind regards,
Team Videoslots

 

[Webzcas]

any idea why I keep getting these (yes, I CCleaned)


View attachment 160066

Nginx is a reverse proxy load balancer - if the config is not correct you often see these 403 errors.

 

[Team.Videoslots]

@Team.Videoslots the new "Session net winnings" thing you've added updates before the spin has completed. Gives away what's gonna happen before you actually see it.

Can you do something about that please as it spoils some of the fun.

Hi There

We are aware of this issue and looking into a fix to be implemented ASAP.

Kind regards

Team Videoslots

 

[Team.Videoslots]

Hi everyone,

We have identified the problem highlighted above- the problem is limited to certain game providers and regions in Canada. We are doing our utmost to find a solution and will keep you posted.

Again, we are very sorry for the inconvenience.

Kind regards,
Team Videoslots

 

[paul7388]

Hi everyone,

We have identified the problem highlighted above- the problem is limited to certain game providers and regions in Canada. We are doing our utmost to find a solution and will keep you posted.

Again, we are very sorry for the inconvenience.

Kind regards,
Team Videoslots

Thats fine if it is just the Canadians lol.

 

[kennygamerboy]

hi vs, what are the timeframes to remove a card and withdrawl method on your site. i requested this yesterday and the card in question is still in my withdrawl method. i won last night and wasn’t able to withdraw as the withdrawl method was for the card i no longer use as i closed my account with said bank. i asked could my withdrawl method be my other card which i deposit with often. in the past this has taken 2-3 hours max to remove cards. it’s now over a day and a bit and i’m still unable to withdraw. went to chat earlier and was told some time today. but it’s still not done it didn’t take this long before.

 

[ritae]

Appears that all the Merkur games have disappeared from MrVegas today?

 

[Team.Videoslots]

1. @kennygamerboy
The timeframe can differ a little depending on how busy it is at the time, but we are usually able to change the FIFO (Which option you can withdraw to) within a day. It also helps to have the card verified already, as this will speed up the process

 

[The Viking]

Anyone else get free spins on Cleopatra today in Clash of Spins ? This is what im getting cant play them ?

 

[Jono777]

Weird one mate.

Wife has a bonus round ready to go on that game. When she returned to play it out, the game had been geo restricted.

Its one of the oldest games I know and defo not restricted anywhere AFAIK, never has been either.

 

[Team.Videoslots]

Anyone else get free spins on Cleopatra today in Clash of Spins ? This is what im getting cant play them ?View attachment 160283

Hi @The Viking,

Thank you for your message. I'm sorry to see you had issues with your free spins.

Feel free to send us an email at [email protected] and we can have a closer look into it.

Kind regards,
Team Videoslots

 

[shadow123]

Grosvenor keep giving free spins on Alaho (yuk) on the daily free spin wheel,but the game has been removed, I really
dont have the time to contact the live chat and wait god knows how long only to be told it will be passed on to relevant
team (or nearest bin).Think it the light of upcoming pick me regs, many more games are going to dissapear

 

[Team.Videoslots]

Hi @Jono777

There seem to be a general issue with IGT games at the moment. We are trying to solve it as soon as possible.

Kind regards
Team Videoslots

 

[Lemon]

Hi @Team.Videoslots - I haven't been able to load up any slots from Skywind over the past week or so. Are they now disabled for UK players since November 1st?

Warm regards ?

 

[Team.Videoslots]

Hi @Team.Videoslots - I haven't been able to load up any slots from Skywind over the past week or so. Are they now disabled for UK players since November 1st?

Warm regards ?

Hi @Lemon

Thank you for your message. Sorry to hear you're having issues in their games. When trying from our test account it seems to be working fine.

Do the games just not load at all or what happens? We will investigate it further. If you want you can send us an email on [email protected] and we'll look into it from there.

Kind regards,
Team Videoslots

 

[shoust]

HI @Team.Videoslots is Wacky Races not available to UK anymore? Is it due to the changes?

Thanks

 

[Team.Videoslots]

HI @Team.Videoslots is Wacky Races not available to UK anymore? Is it due to the changes?

Thanks

Hi @shoust,

Thank you for the message.

That is correct. The game is no longer available due to the recent changes for the UK.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

Double post - apologies.

 

[slotmaster]

Thanks for giving me reward spins today on a provider(cough cough net ent) I can't play. So I lost my rewards spins.

 

[dionysus]

Thanks for giving me reward spins today on a provider(cough cough net ent) I can't play. So I lost my rewards spins.

same....every week
chat swapped them out for me

 

[CongoGB]

Anyone else finding some of the achievement trophies are broken/not updating? I'm talking about the x amount of wins in 1 day achievements.

I managed way over 750 wins in Bonanza the other day and it never updated - it's like none of them registered for the x amount of wins achievements.

Just checked another game today and it's doing the same, not registering in the 500 or 750 wins in one day.

I talked to chat about it the other day and also sent an e-mail this morning to teamvideoslots, but wondered if anyone else was seeing the same issue?

 

[Jono777]

This can occur when you switch play between devices, EG: Playing on phone then later switching to laptop or PC

Wife encounters this issue quite often.

Maybe not your case but just wanted to throw the idea/possibility your way.

 

[CongoGB]

Good call, but nope, just the laptop. Anyway, hopefully they'll figure it out, or just chuck me a bunch of red wheels

 

[Jasminebed]

Noticed this issue on Wednesday, reported to chat, they were to escalate to relevant department. No response yet.

 

[Scott1baird]

Anyone know what the game is for today on Mr Vegas?

 

[anddi32]

Anyone know what the game is for today on Mr Vegas?

You mean 5th dec clue?
Crystal Quest Frostlands i guess

 

[CongoGB]

Hi @Team.Videoslots - wondered if you got my e-mail the other day about the issue where the "x number of wins in one day" achievements aren't updating?

Just wanted to know that this is being worked on!

Thanks

 

[Team.Videoslots]

Hi @Team.Videoslots - wondered if you got my e-mail the other day about the issue where the "x number of wins in one day" achievements aren't updating?

Just wanted to know that this is being worked on!

Thanks

Hi CongoGB,

I've located your e-mail, and we will get right on to solving your inquiry. You should receive an e-mail from us very soon

Sorry for any inconvenience.

Kind regards.
Team Videoslots.

 

[Video_Poker_Pro]

@Team.Videoslots I saw that you have changed the looks on video poker, Is there some news i can read about that?

 

[CongoGB]

Hi CongoGB,

I've located your e-mail, and we will get right on to solving your inquiry. You should receive an e-mail from us very soon

Sorry for any inconvenience.

Kind regards.
Team Videoslots.

Hi @Team.Videoslots

I just got an e-mail from "support" saying the problem has been solved - it hasn't.

The issue is also happening with other games, so looks like a wider problem. Here's a screenshot for example:

I got way over 750 wins on it the other day!

Thanks

 

[justdoit]

Double post - apologies.

Do these freeroll games affect my RTP?
if they do not worth playing freeroll

 

[Jono777]

Do these freeroll games affect my RTP?
if they do not worth playing freeroll

No.

 

[justdoit]

No.

I think they do coz my RTP change

 

[Louforbes85]

Anyone have a clue what today's game for the advent calendar is? Tried live chat but he didn't understand what I was asking!

 

[LLJ]

Anyone have a clue what today's game for the advent calendar is? Tried live chat but he didn't understand what I was asking!

Nope! Couldn't work it out.

 

[CongoGB]

Wild Harlequin today

 

[Louforbes85]

I managed in the end, it's Harlequin!

 

[LLJ]

Thanks both!

 

[The Viking]

@Team.Videoslots can you please check out my missing deposit for me ? been 17 hours way to long.
did a deposit around 4:45 pm yesterday, it got completed from Neteller and the site but never showed up in my account?
i spoke to live chat Lotta twice and Tatsuro once over 6 hour period,they said just wait a little bit longer,
still not been added to my account 17 hours later
its gone from Neteller to you i spoke to them also got screenshots from them and the email comfirmation, so shouldnt be hard on your site finding the transaction
has happend before and you guys located the money and added it in 5 min so ?
the user name is the same as my name here.

 

[The Viking]

@Team.Videoslots
I did send an email to [email protected]
Hopefully i get answers then and a quick resolve ?
Been way to long

 

[paul7388]

@Team.Videoslots
I did send an email to [email protected]
Hopefully i get answers then and a quick resolve ?
Been way to long

Good luck.

The other month when they had problems with Neteller deposits it took them 2 weeks to credit money to accounts lol.