Videoslots - Newly Accredited

[pinnit2014]

Defo mate, bin that crappy clash of spins and run an extra battle night, even if it is low RTP games

Blue wheels were "awesome" for low rollers and NOT just digging out the 4 wins in a row ones either, actually building them up thru regular play / loyalty and once you had 4-5 you'd maybe make a tenner which would give an hour or so extra playtime.

Talking about the wheels which had £1 / £3 / £5 cash prizes as well as 10/15/30 spins where it would actually land on them and not just 10p spins or bloody useless battle tickets which we see all too often these days.

I am no expert but I'm sure this cutback or whatever they want to call it hasn't saved that much really, penny pinching if I'm honest.

Memories of the good old days sigh!!

View attachment 158822

View attachment 158823

View attachment 158824

Next you'll remind us of the time at Xmas they had the 50 quid a week for a tenner deposit (if you took the halloween slot)

Those Red's are now loaded with 5p spins

 

[pinnit2014]

hi @Team.Videoslots

Any idea when paypal withdrawals will be fixed? i asked live chat nearly a couple hours ago, they werent sure but didnt think long. Still can't withdraw (and paypal is my main withdrawal method).

What did they say about Paypal?

Reason being @Team.Videoslots i have a Paypal w/d from the other day that, tho processed, hasn't hit my account. CS said 'wait 3 days' -i've never had a PP w/d take anymore than a few minutes let alone 3 days - would have been nice if CS had mentioned if there are any issues with PP

 

[spoo42]

I went to withdraw to paypal earlier this afternoon and noticed it was missing as an option - chat said something about problems with paypal withdrawals and that it was removed for the time being but didnt think it would be long till it was back up again. Still isn't as of now.. not sure what the problem was though , so could be related maybe?

I agree, ive never waited 3 days for paypal ever.. once processed its there straight away. Its my method of withdrawal, so unless i want to withdraw by the only other option 'bank', thatll take days, so id rather paypal was sorted.

(i last made a little withdraw to pp beginning of week , 4 days ago and that was fine)

 

[Team.Videoslots]

Hi @pinnit2014 & @spoo42 ,

Unfortunately, the Paypal issue is still going on. Our technical team is working with Paypal to figure out the root of the problem and trying to find a resolution to it.

For now, I can only advise to wait. Once the issue has been fixed, all the withdrawals should be paid out normally.

We apologize for the inconvenience.

Best regards,
Team Videoslots

 

[Reelsoffun]

@Team.Videoslots

Any news on the realistic games not loading? Looks like they gonna be down all weekend now. They work elsewhere so it is just a VS issue.

 

[pinnit2014]

Hi @pinnit2014 & @spoo42 ,

Unfortunately, the Paypal issue is still going on. Our technical team is working with Paypal to figure out the root of the problem and trying to find a resolution to it.

For now, I can only advise to wait. Once the issue has been fixed, all the withdrawals should be paid out normally.

We apologize for the inconvenience.

Best regards,
Team Videoslots

Thanks - though as Spoo said i wouldn't be keen on doing a bank transfer (not done one of those for years) so could you not let folk who have a debit card on file, use it as a w/d method rather than the 3-5 day bank transfers?

 

[spoo42]

I switched my withdrawal method to visa card and it was sorted pretty quickly and got my withdrawal. I like PayPal, but I'm happy with visa too now there's the speedy direct.

 

[pinnit2014]

I switched my withdrawal method to visa card and it was sorted pretty quickly and got my withdrawal. I like PayPal, but I'm happy with visa too now there's the speedy direct.

Do you need to contact customer service or can you do on the site? - Just keeps showing 'not first in, first out' (or something like that ) when i see the other options

 

[Jono777]

Hey Guys

If you send an email to [email protected], we can take a closer look

Hope you're enjoying the battles everyone, good luck

 

[spoo42]

Do you need to contact customer service or can you do on the site? - Just keeps showing 'not first in, first out' (or something like that ) when i see the other options

Sorry for delayed reply!.. well, what i did was, because i hadn't used my most recent card yet, i had to deposit something so it was registered on the site, then i uploaded card image for it to be verified (which took less than a minute from doing), then i went onto chat and asked them to switch my paypal to visa. They said it had to be sent over to those who deal with that - but i found once i left chat, i went to check visa - and it was already an option for withdrawing.. So i used it, had to wait a couple minutes as my withdraw was sorted and i had money shortly after. So about 6-7 minutes in total from depositing, speaking to chat, changing withdraw method, withdrawing and getting my money.

 

[pinnit2014]

Sorry for delayed reply!.. well, what i did was, because i hadn't used my most recent card yet, i had to deposit something so it was registered on the site, then i uploaded card image for it to be verified (which took less than a minute from doing), then i went onto chat and asked them to switch my paypal to visa. They said it had to be sent over to those who deal with that - but i found once i left chat, i went to check visa - and it was already an option for withdrawing.. So i used it, had to wait a couple minutes as my withdraw was sorted and i had money shortly after. So about 6-7 minutes in total from depositing, speaking to chat, changing withdraw method, withdrawing and getting my money.

Done...cheers, i thought you couldn't switch it ....

good to know my 50000x in Bonanza will be in my account at 8.45am now

 

[Scott1baird]

Has the PayPal issue been sorted yet? @Videoslots

 

[pinnit2014]

Has the PayPal issue been sorted yet? @Videoslots

I'll channel my inner VS: nope

Asked CS earlier as i've a w/d from last week still o/s and told problems at PP's end, working on it yada di dada.

 

[Scott1baird]

@Videoslots my withdrawal from the 23rd sepember is still not in paypal, contacted live chat and they are saying they need a sceen shot of my transaction from the 23rd in pdf format.

 

[pinnit2014]

@Team.Videoslots need to clarify this - i was told it'd be paid once the issue is sorted but are folk are needing to send in PDF's of paypal? Because that would imply it wont be.

 

[Team.Videoslots]

Hi @pinnit2014, @Scott1baird, @spoo42, @Jono777 - thank you for your messages.

The Paypal Withdrawal issue has now been identified and resolved and all the missing withdrawals will be credited back to the players' casino accounts today.

Thank you for your patience!

Kindest regards,
Team Videoslots

 

[pinnit2014]

Cheers: Feel free to send mine more than once, you know, just to make sure

 

[Team.Videoslots]

Hi all, just wanted to update you regarding the Paypal Withdrawal issue.

The issue was reported resolved at 12:42 today and since then our payments team have been working with our tech team to credit the missing withdrawals to any affected players' casino accounts as fast as possible. We greatly appreciate your patience with this.

Let us know if you have any questions!

Kind regards,
Team Videoslots

 

[Scott1baird]

@Videoslots any update on the payments being put back into our accounts?

 

[Scott1baird]

Cheers: Feel free to send mine more than once, you know, just to make sure

have you got yours yet?

 

[Team.Videoslots]

Hi @Scott1baird

The missing withdrawals should have been paid out yesterday/today.

Could you please send us email to [email protected]

Thanks in advance.

Best regards,
Team Videoslots

 

[Team.Videoslots]

Hi @Scott1baird & others,

I just heard from our payments team that most of the missing withdrawals has been credited. The rest should be credited by tomorrow.

Best regards,
Team Videoslots

 

[DreamRJ]

@Team.Videoslots - Can you please contact Isoftbet gaming and ask them why their slots are now laggy as hell please? They take 10 seconds each time you press the spin button the reels just spin for about 10 seconds then they finally land. Nearly every spin it does it now. It makes them unplayable and I love playing isoftbet slots too. So please can you get them to investigate it and get them to fix it.

Thanks in advance

Anyone else having the same issues with them? let me know please?

They never used to be like this. They used to be instant and fast now they are slow as hell and laggy, Every single Isoftbet slot. It is the same issue as Synot slots too. Spins take the same 10 seconds per spin for the reels to land..........

 

[Team.Videoslots]

Hi @DreamRJ

We'll take a look. I noticed also some lag when testing the games.

Best regards,
Team Videoslots

 

[DreamRJ]

Hi @DreamRJ

We'll take a look. I noticed also some lag when testing the games.

Best regards,
Team Videoslots

Thanks I appreciate it

 

[Reelsoffun]

Well the Synot ones been like it for months so hopefully this can get sorted at the same time, its made them unplayable as mentioned a few times before!

 

[DreamRJ]

Well the Synot ones been like it for months so hopefully this can get sorted at the same time, its made them unplayable as mentioned a few times before!

Same for Isoftbet slots. They went bad as soon as VS added Synot provider. Before Synot provider was added, Isoftbet slots was super fast and no lag at all.

I am wondering if Synot use Isoftbet servers? @Team.Videoslots

 

[Reelsoffun]

Also @Team.Videoslots Just tried to make deposits but it errors after the mastercard ID thingy tried twice and wont work? They havent show up in my balance but the bank hasnt allocated them either so clearly nothing went through, you got issues at the moment?

 

[deleted_user-20231116]

I figured out where they are hiding the now very rare blue jackpot wheels.. I got one after completing 10000 wins on Carnival Queen. What an absolute joke. I don't remember what i got for 10000 wins on bonanza a few years ago, but i think it was a red jackpot wheel.

I don't understand the point of the reward systems anymore, they have been watered down so much it's hardly worth calling it a reward anymore. Getting a €1 battle ticket when you have been qualified every single week the past 4 years is not rewarding.

Really lame move to remove the blue jackpot wheel from all the easier challenges. Getting 5 wins in a row wasn't always easy though!.

 

[kidgloves]

I figured out where they are hiding the now very rare blue jackpot wheels.. I got one after completing 10000 wins on Carnival Queen. What an absolute joke. I don't remember what i got for 10000 wins on bonanza a few years ago, but i think it was a red jackpot wheel.

I don't understand the point of the reward systems anymore, they have been watered down so much it's hardly worth calling it a reward anymore. Getting a €1 battle ticket when you have been qualified every single week the past 4 years is not rewarding.

Really lame move to remove the blue jackpot wheel from all the easier challenges. Getting 5 wins in a row wasn't always easy though!.

Wow, if this really is the case for all games upon achieving 10000 wins then it sinks to a new low. Removal of the win x times in a row blue wheel and now this .... I guess they already knew that hi rollers wouldn't be bothered by this but now low rollers aren't even getting a decent crack of the whip. Coupled with low RTP's, removing the small little treats really alienates me from what I respect as a great gambling website.
What next? Removal of the reward wheel every 5th level up? I think I've been awarded 2 blue wheels in the last months play in total. Given the awards are so small on the blue wheel, I just don't see the logic other than a money saving exercise.

 

[kennygamerboy]

Wow, if this really is the case for all games upon achieving 10000 wins then it sinks to a new low. Removal of the win x times in a row blue wheel and now this .... I guess they already knew that hi rollers wouldn't be bothered by this but now low rollers aren't even getting a decent crack of the whip. Coupled with low RTP's, removing the small little treats really alienates me from what I respect as a great gambling website.
What next? Removal of the reward wheel every 5th level up? I think I've been awarded 2 blue wheels in the last months play in total. Given the awards are so small on the blue wheel, I just don't see the logic other than a money saving exercise.

I also feel that players should of been made aware of the wheel
Changes. We are kept in the dark. Even on the battles chat people are complaining about the blue wheels

 

[paul7388]

Pretty sure it has always been a blue wheel for 10,000 times on a game. The red wheel is only for completing all achievements on game.

 

[pinnit2014]

Yeah, u get the blue for that and then the red follows 6hrs later (or quicker, depending on how long it takes for them to allocate your 50FS at 5p) for all the trophies.

Had a Red one two weeks ago, unless they've changed it and torpedoed the Red altogether.

 

[kennygamerboy]

Yeah, u get the blue for that and then the red follows 6hrs later (or quicker, depending on how long it takes for them to allocate your 50FS at 5p) for all the trophies.

Had a Red one two weeks ago, unless they've changed it and torpedoed the Red altogether.

The thing is though wheels aren’t getting given anymore it’s rare very rare to get them now

 

[pinnit2014]

The thing is though wheels aren’t getting given anymore it’s rare very rare to get them now

I only play Bonanza and WTB there (96's) so tbh very rare for me to notice the blues disappearing (though i re did WTB again and pretty sure i got a blue for the 5000 wins but IIRC i was expecting, the last time i did it, to get one for 7500 and there was nothing there)

 

[Jono777]

Pretty sure it has always been a blue wheel for 10,000 times on a game. The red wheel is only for completing all achievements on game.

Cheers Paul, saved me a post

Oh!

 

[deleted_user-20231116]

Yeah, i asked support and they said 10000 wins is nothing special, and that the red wheel is from completing all achievements. Think i completed 10000 wins as the last achievement on bonanza, so that's why i was confused. Took me 28597 spins to complete the 10000 wins on Carnival Queen, and my RTP on it is now 100.52%, even though i never had any massive wins on it. 28000x max win seems just as likely as 180000x on peking luck.

I still think it's a bad move to make the blue wheel nearly impossible to get. I guess they didn't want people to spend their €1 tickets on tuesday madness, but instead spend €1 of the monday battles winnings to get into tuesday madness, reducing the risk of anyone cashing out from the monday battles.

 

[DreamRJ]

I mean at the end of the day what ever they did to reduce the blue wheel spins. The only sure way to force people to pay the buy in for the Tuesday Madness battle would be to remove all battle and free spin rewards from the blue wheels. Keep only the Round tickets and the jackpot chances on it only. That way they could have kept the blue wheel on the 4 wins in a row.

But hey VS have made every effort to reduce reduce reduce everything. It will not be long until they decide to end the cashback too.

Oh and do not blame me if and when they do. I did not give them the idea. They are probably already thinking it is going to be ended anyway sooner rather than later.

When they do. I really do think this will be it for me finally at VS if they end the cashback. The amount of cutbacks they have done the disaster slots they pick for SnG battle nights or weekends just make them really not worth it anymore.

So yeah my 2 pennies worth anyway.

 

[slotmaster]

I mean at the end of the day what ever they did to reduce the blue wheel spins. The only sure way to force people to pay the buy in for the Tuesday Madness battle would be to remove all battle and free spin rewards from the blue wheels. Keep only the Round tickets and the jackpot chances on it only. That way they could have kept the blue wheel on the 4 wins in a row.

But hey VS have made every effort to reduce reduce reduce everything. It will not be long until they decide to end the cashback too.

Oh and do not blame me if and when they do. I did not give them the idea. They are probably already thinking it is going to be ended anyway sooner rather than later.

When they do. I really do think this will be it for me finally at VS if they end the cashback. The amount of cutbacks they have done the disaster slots they pick for SnG battle nights or weekends just make them really not worth it anymore.

So yeah my 2 pennies worth anyway.

Don't hate me peeps but I agree. I don't get jackpot wheels anymore, barely get any cashback, barely get playtime mostly and the slots have changed 100 percent and also it takes hella long to move up to the next level.

I have drastically cut down my playing time and deposits on video slots and really as a whole, I might just go check out @L&L-Jan casino's again or sign up for one of theirs and just go back to the old days of playing so much on one slot and starting at .20 bets and if the balance goes higher raise my bets kinda thing and then move to the next slot.

It really is astonishing the difference from years ago to what it is now in the land of slots, I think @Jono777 has said the same thing or maybe agrees as I know he has been playing a very long time as well. I use to get excited and look forward to playing and now not much excitement if at all to play or play the slots that I did like at one time, like Immortal Romance for example, now it is just dreadful to play.

 

[deleted_user-20231116]

Keep only the Round tickets and the jackpot chances on it only. That way they could have kept the blue wheel on the 4 wins in a row.

The rounders tickets are absolutely worthless though. The best i got so far is 1 time to stage 3, and i play all the ticket reward battles.

 

[Lemon]

Well I still think VS is a splendid online casino and I won't hear a bad word said about them. Good day!

 

[spoo42]

Im not a big fan of the rounders battles/tickets.. but last weekend i did get a round 2 ticket, which got me to round 3, then onto round 4, came third and got another shot at round 4, but got bumped too far down. Annoying to get so close to round 5 where only the lowest scorer loses out.. but was nice to actually see i could get so close.

 

[Jono777]

Im not a big fan of the rounders battles/tickets.. but last weekend i did get a round 2 ticket, which got me to round 3, then onto round 4, came third and got another shot at round 4, but got bumped too far down. Annoying to get so close to round 5 where only the lowest scorer loses out.. but was nice to actually see i could get so close.

Yup, my "claim to fame" is also round 4, just the once

Think I'd have been almost scared to register had I made it to round 5. The disappointment would have been ten fold had I got to #5 and not placed in the prizes.

 

[Mr_Slot5]

Never made it past round 1 in a rounders battle.

 

[kennygamerboy]

Good luck all I hope a forum member makes the top spot. (One can dream)

 

[slotmaster]

Of course, video slots goes down when I am finally winning, and just as I did a withdrawal.

 

[Jono777]

Of course, video slots goes down when I am finally winning, and just as I did a withdrawal.

Can you kindly explain the definition of the words in bold please, I am lost

 

[kennygamerboy]

Can you kindly explain the definition of the words in bold please, I am lost

I want to know too

 

[slotmaster]

Can you kindly explain the definition of the words in bold please, I am lost

I don't know if I can explain, I forgot what both of those were myself.

 

[sapit222]

@Team.Videoslots

I got this error yesterday also for a while.
Now its back.