Videoslots - Newly Accredited

Hi all,

@deepsky2 -- It appears that we made mistakes on our end. I have corrected these, and I apologize for the inconvenience. Let me know if I can assist further.

@Steviedoo -- The legislative document in question is the Implementing Procedures ('IP'), issued in terms of the Prevention of Money Laundering and Funding of Terrorism Regulations by the Maltese Financial Intelligence Analysis Unit in conjunction with the Malta Gaming Authority. This document can be found
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. Should you require assistance with the interpretation of the IP's provisions, you can send us I PM, but I recommend that you seek advice from a legal professional.

Have a nice day, everyone.

Kind regards,
Team Videoslots
can you answer my question as to which one of your terms has the further information on your obligation to withhold withdrawals please?
 
Award winning Videoslots is reviewed by Casinomeister
2.10. Videoslots is required to verify the Player's identity. This is done through third party electronic verification where possible. When electronic verification is not possible You will be requested to provide Videoslots with identity documents such as a copy of Your passport, driving licence or other documentation to enable Videoslots to fully verify Your age and identity. Videoslots may ask You to update Your documents previously supplied to it if You have a change of circumstances such as You change Your residential address, or Your identity documents already provided expire. Other than at the point of registration for a Player Account, Videoslots may ask for identity documents at various other points as it may be required to do at law and/or regulation. In addition to identity documents, Videoslots may also ask You to provide source of funds and/or source of wealth documents such as bank statements, employment information, tax declarations and any other information relevant to Your financial status. Whenever the accumulated transactions made by a Player on the Website exceeds € 2,000.00 (or equivalent in £), Videoslots may also carry out additional due diligence checks in relation thereto, and at that point Videoslots may also request further due diligence documentation from You.

Videoslots will contact the Player to provide due diligence documentation and will always blank out sensitive and confidential information. Videoslots will process the withdrawal once satisfactory proof has been received.

2.11. Once all satisfactory due diligence documentation has been received Videoslots ensures to process all withdrawals within 48 hours, without making any guarantee thereof. There may be instances when a Player’s gaming patters need to be investigated prior to authorising a withdrawal and in such cases the Player acknowledges that delays in processing withdrawals can be expected in certain instances, and for such reasons Videoslots may not be in a position to provide an explanation as to why a withdrawal is not yet processed.


I don't see anything in there that has any further information on any obligations you might have, just that you might hold withdrawals. It also doesn't state what will happen if a customer cannot or will not provide the documents you require.

The AML laws are pretty clear that if it becomes clear a customer won't supply the information that the account should be closed immediately though, then your obligations are clear once thats done. From what @Steviedoo has said you haven't done that though. Maybe @Steviedoo can confirm her account is now closed then she will obviously be able to work out a timeline for you to pay her, in line with the regulations you are following?
 
Hi all,

@deepsky2 -- It appears that we made mistakes on our end. I have corrected these, and I apologize for the inconvenience. Let me know if I can assist further.

@Steviedoo -- The legislative document in question is the Implementing Procedures ('IP'), issued in terms of the Prevention of Money Laundering and Funding of Terrorism Regulations by the Maltese Financial Intelligence Analysis Unit in conjunction with the Malta Gaming Authority. This document can be found
You do not have permission to view link Log in or register now.
. Should you require assistance with the interpretation of the IP's provisions, you can send us I PM, but I recommend that you seek advice from a legal professional.

Have a nice day, everyone.

Kind regards,
Team Videoslots



Thank you
I will have a look at these.
 
2.10. Videoslots is required to verify the Player's identity. This is done through third party electronic verification where possible. When electronic verification is not possible You will be requested to provide Videoslots with identity documents such as a copy of Your passport, driving licence or other documentation to enable Videoslots to fully verify Your age and identity. Videoslots may ask You to update Your documents previously supplied to it if You have a change of circumstances such as You change Your residential address, or Your identity documents already provided expire. Other than at the point of registration for a Player Account, Videoslots may ask for identity documents at various other points as it may be required to do at law and/or regulation. In addition to identity documents, Videoslots may also ask You to provide source of funds and/or source of wealth documents such as bank statements, employment information, tax declarations and any other information relevant to Your financial status. Whenever the accumulated transactions made by a Player on the Website exceeds € 2,000.00 (or equivalent in £), Videoslots may also carry out additional due diligence checks in relation thereto, and at that point Videoslots may also request further due diligence documentation from You.

Videoslots will contact the Player to provide due diligence documentation and will always blank out sensitive and confidential information. Videoslots will process the withdrawal once satisfactory proof has been received.

2.11. Once all satisfactory due diligence documentation has been received Videoslots ensures to process all withdrawals within 48 hours, without making any guarantee thereof. There may be instances when a Player’s gaming patters need to be investigated prior to authorising a withdrawal and in such cases the Player acknowledges that delays in processing withdrawals can be expected in certain instances, and for such reasons Videoslots may not be in a position to provide an explanation as to why a withdrawal is not yet processed.


I don't see anything in there that has any further information on any obligations you might have, just that you might hold withdrawals. It also doesn't state what will happen if a customer cannot or will not provide the documents you require.

The AML laws are pretty clear that if it becomes clear a customer won't supply the information that the account should be closed immediately though, then your obligations are clear once thats done. From what @Steviedoo has said you haven't done that though. Maybe @Steviedoo can confirm her account is now closed then she will obviously be able to work out a timeline for you to pay her, in line with the regulations you are following?

so just checked my account....it's not closed yet but I imagine it will be soon....

however they paid out my withdrawal of $350 yesterday.

thank you videoslots for coming to your senses.

thank you colin for being an advocate for all players on this forum.
 
HI @Jono777,

Thank you for bringing this to our attention. We have reached out to Netent and will update as soon as we know more.

Have a nice afternoon.

Kind regards,
Team Videoslots
If you cant fix it in time for the battleweekend, i have noticed Reel rush has been working perfectly in the battles it has been used.
So if you need a replacement for doa....

aaa.gif

On a more serious note, if its not fixed before battleweekend starts, you could swap it for Whos the bride.
Its a clone of Doa made for the asian market, so same provider, same betsize etc.
 
Had issues loading DOA on Sky last night. I've seen notices on a few sites that NetEnt is down for maintenance, so presumably lower RTP versions are going up in lots of places.
 
so just checked my account....it's not closed yet but I imagine it will be soon....

however they paid out my withdrawal of $350 yesterday.

thank you videoslots for coming to your senses.

thank you colin for being an advocate for all players on this forum.
Result, glad you got your money mate
 
@Team.Videoslots - Is it your plan to have a special promotion for each day of the week? We now have the Frenzy Monday's, Tuesday Madness, Thursday Frenzy's, Mystery Fridays.......... So that leads me to a hole in Wednesday is missing? Do you have something planned for Wednesdays in the works too?

Just curious. :)

I could suggest one for you, How about a Freeroll battle that is free to enter but it has a €5000 or €10000 euro prize pool? Similar to the €500 free roll battles you do twice a day? Just a suggestion anyway :)
 
@Team.Videoslots - Is it your plan to have a special promotion for each day of the week? We now have the Frenzy Monday's, Tuesday Madness, Thursday Frenzy's, Mystery Fridays.......... So that leads me to a hole in Wednesday is missing? Do you have something planned for Wednesdays in the works too?

Just curious. :)

I could suggest one for you, How about a Freeroll battle that is free to enter but it has a €5000 or €10000 euro prize pool? Similar to the €500 free roll battles you do twice a day? Just a suggestion anyway :)
@DreamRJ the proverbial thorn of videoslots side for many a year haha!

just kidding mate, like speak as you feel pal!
 
HI @Pixie,

Spelpaus was down for a bit. It was a general issue affecting all casinos. Sorry for the inconvenience.

@DreamRJ -- Thank you for your feedback. We may add a promo for Wednesday in the future, but no plans to share in that regard right now.

Have a great day ahead.

Kind regards,
Team Videoslots
 
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