Videoslots - Newly Accredited

[Guntis]

Actually you are right dan, and personally if i was swedish i would close the account on the hour:

Videoslots måste identifiera och verifiera alla spelare som är registrerade hos företaget. Därmed kan Videoslots komma att verifiera informationen som samlats in under registreringsskedet mot offentliga register eller register som innehas av oberoende källor. För att verifiera en spelares identitet med identitetsverifikationstjänster från tredje part, måste Videoslots överföra information om spelaren till tredje part. Du ger härmed ditt uttryckliga samtycke till utlämnande, överföring och delning av uppgifter med tredje partsföretag som Videoslots kan välja, från tid till annan, och som tillhandahåller en tjänst.

You basicly agree to permit videoslots to give your information to ANY 3RD party videoslots wants to share it with.
In other words, videoslots can give your info to spam services aswell. Its ridicolous

Actually you are right dan, and personally if i was swedish i would close the account on the hour:

Videoslots måste identifiera och verifiera alla spelare som är registrerade hos företaget. Därmed kan Videoslots komma att verifiera informationen som samlats in under registreringsskedet mot offentliga register eller register som innehas av oberoende källor. För att verifiera en spelares identitet med identitetsverifikationstjänster från tredje part, måste Videoslots överföra information om spelaren till tredje part. Du ger härmed ditt uttryckliga samtycke till utlämnande, överföring och delning av uppgifter med tredje partsföretag som Videoslots kan välja, från tid till annan, och som tillhandahåller en tjänst.

You basicly agree to permit videoslots to give your information to ANY 3RD party videoslots wants to share it with.
In other words, videoslots can give your info to spam services aswell. Its ridicolous

Is it correct what Google says?

 

[Supersmask]

Holy moly share info with any 3rd party that Videoslots chooses. Yeah that sucks imo. Cause that can be misused pretty badly. And even if that term is in there, I think you still need to talk to your players if you think they are playing above their limits, not just do at your convenience.

 

[Supersmask]

Thats all Identity checking though isn't it? A full credit check isn't required in the UK for an identity check, and that set of terms would not cover a full credit check in the UK. I don't know what the law is in Sweden though, nor if an ID check alone can be done like here.

In this discussion its a Credit Check, not just ID

 

[Nordog]

I know. Thats what i just said. Its not.a limited to clausule either, its to whatever 3rd party videoslots wants to share it with. Its actually same for all customers of videoslots.

I asked customer service there if they sold the info, and they couldnt even answer that...

I told them to mail me:
What data was shared, with who and why.

If more people would do it, we could see if they abuse their freedom of term.

 

[Slottery]

Guess they are interacting with players who they think are spending over their means, information collected is used that you Know Your Customer and all these parts can be used when building up financial profile about player.

Getting some information from 3rd parties don't mean that they don't need to interact with players who they have reasons to think have problems with their gambling or any other reasons.

 

[colinsunderland]

In this discussion its a Credit Check, not just ID

In the T&C's quoted they are talking about identity checking. If the only way to do an identity check through a credit agency is a full credit check, then I would think their terms cover them to be able to do so. If, like here, they can do an identity check OR a full credit check, then I don't think they do.

 

[Nordog]

In the T&C's quoted they are talking about identity checking. If the only way to do an identity check through a credit agency is a full credit check, then I would think their terms cover them to be able to do so. If, like here, they can do an identity check OR a full credit check, then I don't think they do.

Actually they said we give explicit permision to share any data with any 3rd party of videoslots choice, without any reason. Its not about identity when writen like that, its about marketing too ++.

 

[goatwack]

Who knew that casinos tout our details to all and sundry. Even more surprising at roughly the same time as signing up to any casino that my Inbox would be flooded with spam of the highest order!

So under that pretext of 'third-party' customers are basically allowing them to use their information willy-nilly. Credit checks aren't quite what most were expecting but hey ho, thems the rules

 

[colinsunderland]

Actually they said we give explicit permision to share any data with any 3rd party of videoslots choice, without any reason. Its not about identity when writen like that, its about marketing too ++.

ok, I can't read Swedish so was only going from google translate, which reads as though that part is related to identity checking, but if its not then I'm surprised they have any Swedish customers!

 

[colinsunderland]

Is it not Sweden wher eyou have to login using a banking ID or something, and don't need to go through KYC as the banking login is already KYC'd? Or have I remembered that wrong?

 

[Nordog]

Is it not Sweden wher eyou have to login using a banking ID or something, and don't need to go through KYC as the banking login is already KYC'd? Or have I remembered that wrong?

Its same terms in uk.

 

[Slottery]

Is it not Sweden wher eyou have to login using a banking ID or something, and don't need to go through KYC as the banking login is already KYC'd? Or have I remembered that wrong?

Yup, your bank id verify your ID, address and of course that bank account you are using to do that through Trustly.

 

[Supersmask]

I think this is to avoid confronting a player with SOW questions. You login with you government issued digital signatur BankID on Swedish licensed casinos. No need to send in documents etc.

 

[colinsunderland]

Yup, your bank id verify your ID, address and of course that bank account you are using to do that through Trustly.

Which then begs the question, what documentation were Videoslots talking about in their reply.
Maybe @Team.Videoslots could clarify what documentation a full credit check would replace, and which part of the T&C's allow them to do it?

 

[Kroffe]

Sooooo.. i guess what we all want to know is if these checks will be done in "secret" going forward, or if @Team.Videoslots will maybe contact the player to inform the check is being made.

@Team.Videoslots

 

[sapit222]

The swedish Bank-ID is used to identify and verify a player.

They (casinos) dont have enough cause to do a credit check.

 

[Slottery]

Which then begs the question, what documentation were Videoslots talking about in their reply.
Maybe @Team.Videoslots could clarify what documentation a full credit check would replace, and which part of the T&C's allow them to do it?

How i understand it from their reply and information they seem to get it's used as part of SOW verification what is part of ongoing monitoring what casinos are required to.

In that one posted document was not much information about person, not sure why VS have decided to complete credit checks as you can get everyone last three year declared income information, all public files (including crimes, social benefits, divorces and much more where just official document exist) and quite good package of information available without making such a check what sends notification to player.

There are several sites in Sweden which are providing all basic information about person, who all are living in address, is apartemen rented/owned, how many vehicles registered in address, how many dogs registered in address etc..

Bit surprise that all Swedish people are not aware that this information is very easily available for everyone who is interested and ready to pay few quids for realtime access to all public files. I'm really surprised if there are many online casinos who are not using this information available as part of due diligence.

"We are following the current regulations in place. They require us to investigate customers source of wealth accordingly to our risk appetite.

The requested reports will not affect your credit score. "

 

[wyder33]

The Swedes should be interested in what their government is doing and what laws it adopts and not blame the videoslots or anyone else that it uses these laws. Sensitive data should be under special protection everywhere and only strictly defined institutions should have access to it. Sweden or Norway are countries where political correctness prevailed over common sense and the people living there lose more and more privacy with each passing day. Sad is but unfortunately true.

 

[Matti]

Actually you are right dan, and personally if i was swedish i would close the account on the hour:

Videoslots måste identifiera och verifiera alla spelare som är registrerade hos företaget. Därmed kan Videoslots komma att verifiera informationen som samlats in under registreringsskedet mot offentliga register eller register som innehas av oberoende källor. För att verifiera en spelares identitet med identitetsverifikationstjänster från tredje part, måste Videoslots överföra information om spelaren till tredje part. Du ger härmed ditt uttryckliga samtycke till utlämnande, överföring och delning av uppgifter med tredje partsföretag som Videoslots kan välja, från tid till annan, och som tillhandahåller en tjänst.

You basicly agree to permit videoslots to give your information to ANY 3RD party videoslots wants to share it with.
In other words, videoslots can give your info to spam services aswell. Its ridicolous

You're taking one sentence out of the context. I states that VS can give information to any 3rd party they choose to verify information you provided.

 

[Kroffe]

The Swedes should be interested in what their government is doing and what laws it adopts and not blame the videoslots or anyone else that it uses these laws. Sensitive data should be under special protection everywhere and only strictly defined institutions should have access to it. Sweden or Norway are countries where political correctness prevailed over common sense and the people living there lose more and more privacy with each passing day. Sad is but unfortunately true.

Im not sure how you see information being open to be a case of political correctness.
You make it sound like this information begin accessible is something new.
Its not. Its been like this for a loooong time.

But im not well read on the subject. Perhaps you can inform me what privacy i have lost over the last ten years?
I mean, things that were considered private ten years ago, but now is not. Since according to you i lose a bit of privacy with each passing day. =)

 

[Nordog]

Im not sure how you see information being open to be a case of political correctness.
You make it sound like this information begin accessible is something new.
Its not. Its been like this for a loooong time.

But im not well read on the subject. Perhaps you can inform me what privacy i have lost over the last ten years?
I mean, things that were considered private ten years ago, but now is not. Since according to you i lose a bit of privacy with each passing day. =)

Haha. Maybe not by law:
Use snapchat, and forget to turn of location service thats enabled by default ; people can see where you are.
Windows basicly everything is enabled on default to track and locate you.
Just two examples from usa companies

On a serious note tho, id say laws in europe + sweden/Norway has strenghtened your rights on digital information last 10 years. Just sometimes it feels different, but thats cause technology evolve faster then laws.

 

[wyder33]

Kroffe just meant that "sensitive data" is increasingly available. You yourself admitted that this information is something new to you. You see, we only learned about the problem in this topic. Nobody knows what institutions, entities or private individuals have or have already obtained information that interests them. I think that there would be nothing wrong with that if it was not that this information can be used not only to determine creditworthiness but for marketing purposes or, at worst, also criminal ones. Nowadays identity theft is a big problem, it is used by organized crime for smuggling or trafficking. If the "sensitive data" of citizens are not properly protected by state institutions, then more than certain that some criminal groups will be interested in it. People often find out that their data has been used as it lands in the United States of America and will be rolled back at the airport because it turns out that they traveled to countries under terrorism and were never really there.

 

[Kroffe]

Haha. Maybe not by law:
Use snapchat, and forget to turn of location service thats enabled by default ; people can see where you are.
Windows basicly everything is enabled on default to track and locate you.
Just two examples from usa companies

On a serious note tho, id say laws in europe + sweden/Norway has strenghtened your rights on digital information last 10 years. Just sometimes it feels different, but thats cause technology evolve faster then laws.

But those first two examples are true everywhere right?

My understanding is as you say, that our rights regarding digital information has become better over the last decade, not worse.

 

[Nordog]

Yes its true everywhere, even tho it should be disabled by default to saticfy our privacy laws.

But noone gives a fuck, and the precedens is set.

 

[Kroffe]

Kroffe just meant that "sensitive data" is increasingly available. You yourself admitted that this information is something new to you. You see, we only learned about the problem in this topic. Nobody knows what institutions, entities or private individuals have or have already obtained information that interests them. I think that there would be nothing wrong with that if it was not that this information can be used not only to determine creditworthiness but for marketing purposes or, at worst, also criminal ones. Nowadays identity theft is a big problem, it is used by organized crime for smuggling or trafficking. If the "sensitive data" of citizens are not properly protected by state institutions, then more than certain that some criminal groups will be interested in it. People often find out that their data has been used as it lands in the United States of America and will be rolled back at the airport because it turns out that they traveled to countries under terrorism and were never really there.

It was news that vs were doing these checks, not that it was possible for companies to do them.

Identity theft is probably a bigger issue if it works like in Usa for example, where you social security number is YOU.
Somebody knowing my social sec number dont really mean they can do anything. Its just my birthdate+4 numbers. And everyone that knows my name can easily see all those numbers.

 

[Supersmask]

From what I know @Slottery there is only one that controls credit checks in Sweden, and thats UC. My concern with this is that Video slots (i wonder if that will make a hyperlink) are doing it behind peoples back, when they don't know it. Rizk has right now asked me to do SOW in Sweden. They have not taken a UC Credit Check, I just checked. I politely told them, I don't want to do SOW as its too private imo. They thanked me, and told me that understand my reasoning. I don't get that choice with Video slots because I think they are afraid they'll lose a lot of customers, if they do it like it imo is supposed to happen. Talk to the player, tell him/her why they need this or that etc. That's all I'm asking for.

 

[wyder33]

Even if videoslots do it behind the players' backs (which is not right), if someone did not give them the tools to do it, there would be no problem today. I understand the Swedish government that it has opened up to technology and wants to make life easier for people and institutions, but there should be some restraint. It should not be that someone has access to information about me without my knowledge. Of course, I omit some services that work for the safety of citizens.

 

[Matti]

From what I know @Slottery there is only one that controls credit checks in Sweden, and thats UC. My concern with this is that Video slots (i wonder if that will make a hyperlink) are doing it behind peoples back, when they don't know it. Rizk has right now asked me to do SOW in Sweden. They have not taken a UC Credit Check, I just checked. I politely told them, I don't want to do SOW as its too private imo. They thanked me, and told me that understand my reasoning. I don't get that choice with Video slots because I think they are afraid they'll lose a lot of customers, if they do it like it imo is supposed to happen. Talk to the player, tell him/her why they need this or that etc. That's all I'm asking for.

There are 19 companies that have permission to perform credit checks. You can find the list here

You do not have permission to view link Log in or register now.

The OP in the other forum that started this debate has stated that he had done SOW so the credit check in this case was done after that.

 

[Tirilej]

There are 19 companies that have permission to perform credit checks. You can find the list here

You do not have permission to view link Log in or register now.

The OP in the other forum that started this debate has stated that he had done SOW so the credit check in this case was done after that.

I didn't see that. So it makes it a bit different.

I just wished that VS sometimes when they wrote their replies in here could give some more information. Don't you agree?
Not just about some risk-aptit but maybe calm us down and tell us that it won't be asked for randomly and that SOW will be the first option. That we shouldn't worry so much...bla bla.
I often wonder who is writing those messages.

I'm not that worried anymore

 

[Supersmask]

The OP in the other forum that started this debate has stated that he had done SOW so the credit check in this case was done after that.

I might be blind, but I don't see him stating they did a SOW before the UC?

 

[Matti]

I might be blind, but I don't see him stating they did a SOW before the UC?

My interpretation of this line in the last post is that they had done a SOW just like Rizk had done but it wasn't enough.

Tourettesguy:
"Videoslots sucks doin this, thay have done same thing

You do not have permission to view link Log in or register now.

did too, but obviously not enough."

 

[colinsunderland]

I didn't see that. So it makes it a bit different.

I just wished that VS sometimes when they wrote their replies in here could give some more information. Don't you agree?
Not just about some risk-aptit but maybe calm us down and tell us that it won't be asked for randomly and that SOW will be the first option. That we shouldn't worry so much...bla bla.
I often wonder who is writing those messages.

I'm not that worried anymore

I would have thought that made it worse, fully verified (using bank ID presumably), gone through SOW, and now a random credit check that the customer wasn't made aware of. If he wasn't verified then shouldn't have been playing, if he failed SOW/AML checks then shouldn't have been playing, so presumably he passed both of those. Therefore, what was the credit check for, VS stated it was to save sending documentation in, but what else is there they could ask for, from a fully verified and having completed SOW checks?

 

[Supersmask]

My interpretation of this line in the last post is that they had done a SOW just like Rizk had done but it wasn't enough.

Tourettesguy:
"Videoslots sucks doin this, thay have done same thing

You do not have permission to view link Log in or register now.

did too, but obviously not enough."

I think he meant my SOW from R izk.. Think he was responding to me, but never mind. My brain is fried, no more discussion for me

 

[Tirilej]

I would have thought that made it worse, fully verified (using bank ID presumably), gone through SOW, and now a random credit check that the customer wasn't made aware of. If he wasn't verified then shouldn't have been playing, if he failed SOW/AML checks then shouldn't have been playing, so presumably he passed both of those. Therefore, what was the credit check for, VS stated it was to save sending documentation in, but what else is there they could ask for, from a fully verified and having completed SOW checks?

Why it felt better for me was because if a SOW comes first then I can chose if I want to stay or leave and they won't get more information then what I'm prepare to give them.
If he had made a SOW first then it wasn't a random credit check, but one that showed something they couldn't ask for in a SOW.
It's not that easy to get hold of sensitive information as some people here are stating.

I got upset first because I remember how it was when they started to take SOW on every uk customer.
Then I realize that they must have learned their lesson

 

[Slottery]

Not sure what all is categorized as sensitive information here but quite a lot is available anonymously that person in question never know that it's been requested like last years declared tax information. In some countries these are just made available.

But don't really exactly know what everything is collected to that credit check but would imagine that what casinos could use are related to players income, possible unpaid bills, crimes committed and other such information which can give you idea about player.

 

[DreamRJ]

Just leaving this here for @Team.Videoslots - Have you heard back yet from Relax Gaming about Money Train slot coming back for the UK market?

Also That email I sent about a week ago or so still has not had a reply. That was about the Gamomat slots?

Thanks again in advance

 

[Team.Videoslots]

Hi @DreamRJ

We have not heard back from Relax, we will however chase this for you today.

Regarding your email, we will reply to that ASAP.

Br,
Team Videoslots.

 

[steveh35]

wrong thread oops

 

[dionysus]

Tuesday Madness

oh dear...fruit warp?

 

[spoo42]

Couple of questions here for anyone or @Team.Videoslots

I know that some of the achievements/trophies have wheels behind them - and I understand that obviously this isn't known, and it varies game to game.. But are there certain trophies there is *always* a trophy/achievement reward behind it ? Or is it totally random where they are ?

Secondly - I noticed something while looking at the achievements page - when i go to the bottom, I thought id check my xp level achievement - and it shows as the first image below , implying im just about to arrive at level 21.. But checking my actual profile page where it shows your xp - its showing that im barely into it.

Am i missing something here ? I know i often misunderstand things, but that one puzzled me.

 

[steveh35]

Couple of questions here for anyone or @Team.Videoslots

I know that some of the achievements/trophies have wheels behind them - and I understand that obviously this isn't known, and it varies game to game.. But are there certain trophies there is *always* a trophy/achievement reward behind it ? Or is it totally random where they are ?

Secondly - I noticed something while looking at the achievements page - when i go to the bottom, I thought id check my xp level achievement - and it shows as the first image below , implying im just about to arrive at level 21.. But checking my actual profile page where it shows your xp - its showing that im barely into it.

Am i missing something here ? I know i often misunderstand things, but that one puzzled me.

View attachment 117972

View attachment 117973

There always seems to be a trophy for a new games for three or four straight wins in a row.

 

[anddi32]

Secondly - I noticed something while looking at the achievements page - when i go to the bottom, I thought id check my xp level achievement - and it shows as the first image below , implying im just about to arrive at level 21.. But checking my actual profile page where it shows your xp - its showing that im barely into it.

Just some visual glitch. My xp-meter in archievements shows like 98% done in level 20 but truth is i'm just 100k away from level 21

 

[Team.Videoslots]

Hello @spoo42

Regarding achievements, not all trophies have rewards behind them and it varies depending on the game, should you want to know which trophies have rewards behind them, you will have to try and achieve them

The level trophies have nothing to do with the progress shown, it simply shows the amount of levels completed, 20 out of 21.

Best regards,
Team Videoslots.

 

[nikantw]

Couple of questions here for anyone or @Team.Videoslots

I know that some of the achievements/trophies have wheels behind them - and I understand that obviously this isn't known, and it varies game to game.. But are there certain trophies there is *always* a trophy/achievement reward behind it ? Or is it totally random where they are ?

Secondly - I noticed something while looking at the achievements page - when i go to the bottom, I thought id check my xp level achievement - and it shows as the first image below , implying im just about to arrive at level 21.. But checking my actual profile page where it shows your xp - its showing that im barely into it.

Am i missing something here ? I know i often misunderstand things, but that one puzzled me.

View attachment 117972

View attachment 117973

There always seems to be a trophy for a new games for three or four straight wins in a row.

No, definitely not always. For example Book of Oz 2, Reel Rush 2 and Doom of Egypt don't have a wheel under 4 wins. Also sometimes the trophies disappear and return later, so you may need to complete the task twice.

Golden rule is to leave if the game is cold, don't chase it if you are losing 100x bet already.

 

[CongoGB]

Have the CoS increased lately? Maybe I just had a lucky week, but got quite a lot (41), and actually made £28 from them!

I shall now go and lose that money fairly quickly...

 

[nikantw]

@Team.Videoslots , did you just disable the fun play at your casino?

 

[nikantw]

....I know that some of the achievements/trophies have wheels behind them - and I understand that obviously this isn't known, and it varies game to game.. But are there certain trophies there is *always* a trophy/achievement reward behind it ? Or is it totally random where they are ?
....

Also don't play Megaways or any other popular slots. 9 times out of 10 they don't have a blue wheel in 4 wins (or 100 wins or even 500 wins).

 

[nikantw]

LoL.
I got 2 blue wheels today. Cost was 40 euro. Win was a 1.00 battle ticket (I lost) and 30 free spins that paid ........ 0.00!

Edit: One more wheel, 15 euro cost, one losing 1.00 battle ticket

 

[spoo42]

I got a blue wheel today , though i can't recall which game it was.. landed on a 1euro battle ticket lol entered a 1euro battle but got nowhere.

Well ive got the closest to the 2500xp requirement that ive got in about 3-4 months or so. Sat around 2100.. funds now gone and little chance of being able to play now for the next week or so. Have deposited the top end of what im willing to spend of around £200, and while not expecting to meet those requirements , its a shame i still cant beat them with a decent amount of wagering/deposits/spins. Still think those increases were far too much, but never mind. Maybe my luck will increase or return soon!

 

[dionysus]

I got a blue wheel today , though i can't recall which game it was.. landed on a 1euro battle ticket lol entered a 1euro battle but got nowhere.

Well ive got the closest to the 2500xp requirement that ive got in about 3-4 months or so. Sat around 2100.. funds now gone and little chance of being able to play now for the next week or so. Have deposited the top end of what im willing to spend of around £200, and while not expecting to meet those requirements , its a shame i still cant beat them with a decent amount of wagering/deposits/spins. Still think those increases were far too much, but never mind. Maybe my luck will increase or return soon!

Probably going to be a dull Christmas of slotting in the Dio household too.
Likely to lose my XP for tunries and will have very little, if not no, slotting funds - presents and all that jazz to buy.. pricey month.
Really hoping VS drops in a little something in cm contest wise; i dont think the do xmas gifts seeing as no loyalty dept.