- Joined
- Aug 29, 2012
- Location
- Londonia
What is it with Netent and Canada
I suppose they'll remove Terence & Philip from the South Park slot next
I suppose they'll remove Terence & Philip from the South Park slot next
Hello everyone,
I want to apologize for not responding earlier to this thread. It is a bit sensitive since it is of a legal nature.
I'm sorry we didn't send out any information before the block. No good excuse for not doing that. We just missed it.
Anyone from Canada that was completing trophies in Netent games is welcome to contact me for some complimentary rewards. For any other questions regarding the topic you're welcome to send me a PM.
Once again I apologize for not being able to answer earlier
Br,
Daniel
Hello everyone,
I want to apologize for not responding earlier to this thread. It is a bit sensitive since it is of a legal nature.
I'm sorry we didn't send out any information before the block. No good excuse for not doing that. We just missed it.
Anyone from Canada that was completing trophies in Netent games is welcome to contact me for some complimentary rewards. For any other questions regarding the topic you're welcome to send me a PM.
Once again I apologize for not being able to answer earlier
Br,
Daniel
Sensitive maybe, but it's no secret that NetEnt has been trying to persuade licensees to block Canadians for over 2 years, but not being able to enforce it until contracts came up for renewal. There should have been a polished plan sat ready for the day NetEnt finally managed to achieve it's goal. "We just missed it" is a failure that could make the difference between Canadian players staying despite the loss of NetEnt because they felt valued and Canadian players feeling they just aren't important enough to be kept in the loop, nor even important enough for there to be a system already in place to seamlessly transfer their NetEnt related benefits to an alternative promotional framework.
NetEnt still have the problem of the pirated games, and their success in blocking all legitimate sources of the games from Canadian players is likely to be seen as an opportunity by the dodgy operators to poach Canadian NetEnt fans from the casinos that have suddenly left them out in the cold.
I got a spam for EuroMoon yesterday, and I am not even Canadian!!!
The "legal issue" behind this is nothing more than "company policy" from NetEnt, it has nothing to do with the law.
In general, what should have been a great idea, multi provider platforms, has been turned into a farce of complex and often nonsensical country specific game provider restrictions, when it should have been a simple case of either the country in question being accepted by a given operator or not, which is what we get with single provider casinos.
It can't be easy trying to come up with promotions for players when you are constantly falling foul of country specific restrictions on individual sets of games within your casino that cause groups of players to feel left out and "second class".
It could be if Netent is taking legal action against casinos that are still hosting their games for Canadians. It may even mean that the Casino is breaking their license.
Sensitive maybe, but it's no secret that NetEnt has been trying to persuade licensees to block Canadians for over 2 years, but not being able to enforce it until contracts came up for renewal. There should have been a polished plan sat ready for the day NetEnt finally managed to achieve it's goal. "We just missed it" is a failure that could make the difference between Canadian players staying despite the loss of NetEnt because they felt valued and Canadian players feeling they just aren't important enough to be kept in the loop, nor even important enough for there to be a system already in place to seamlessly transfer their NetEnt related benefits to an alternative promotional framework.
NetEnt still have the problem of the pirated games, and their success in blocking all legitimate sources of the games from Canadian players is likely to be seen as an opportunity by the dodgy operators to poach Canadian NetEnt fans from the casinos that have suddenly left them out in the cold.
I got a spam for EuroMoon yesterday, and I am not even Canadian!!!
The "legal issue" behind this is nothing more than "company policy" from NetEnt, it has nothing to do with the law.
In general, what should have been a great idea, multi provider platforms, has been turned into a farce of complex and often nonsensical country specific game provider restrictions, when it should have been a simple case of either the country in question being accepted by a given operator or not, which is what we get with single provider casinos.
It can't be easy trying to come up with promotions for players when you are constantly falling foul of country specific restrictions on individual sets of games within your casino that cause groups of players to feel left out and "second class".
I meant law as in criminal law. If NetEnt are enforcing their long standing policy by taking action through the courts, this is "civil law" being used to implement company policy. One argument many operators were using was that they had a binding contract with NetEnt, and that NetEnt could not arbitrarily change the terms of an existing contract by saying that Canadian players had to be blocked from playing the games. This meant operators were not breaking the terms of the contract by refusing to block Canadians. Of course, contracts come up for renewal, so no doubt NetEnt would have been adding the Canadian blocking clause to all renewals, which would eventually see all operators being bound by the terms of their contract to block Canadian players.
It seems that with NetEnt, the operators have to implement the blocking themselves, whereas when it was Microgaming implementing policy changes, they were implementing the IP blocks centrally, and in the case f Microgaming we saw players suddenly unable to open the games and operators initially clueless as to why until they reported the problems to Microgaming, who told them that additional countries had been blocked.
Now, it's possible that NetEnt have at last implemented centralised blocking from their game server, and operators no longer have a choice in the matter, the games just stopped working for their Canadian players. This could also explain how operators could have been caught out, and not properly prepared to deal with their Canadian players.
Nonetheless an email after the fact would have been appreciated as Rizk and Trada did. Videoslots has lost my business because of this.
I could have forgiven all this had an email be sent out after the fact. The total silence and ignorance is what annoys me. To this end I find this casino totally dishonest and ingenuous.
I could have forgiven all this had an email be sent out after the fact. The total silence and ignorance is what annoys me. To this end I find this casino totally dishonest and ingenuous.
Not putting any petrol on the fire or taking sides. In fact as a 'none video slots player' I think I am in the perfect position to post this.
As a very regular CM'er I have tended to notice than negative posts seem to get 'skimmed' over and no public response are made.
As a rep you need to address the good, the bad and the ugly, yes I appreciate the frustrations and the time/work this may create, however it is a public forum and posts which appear to have been skipped over and no response made can come across as extremely rude!
More a manners and decency post than anything else
Hi barbara12 and slotmaster,
I have looked at your account barbara12, and I have added something to you. Thank you for understanding, and I can guarantee that if it will be a next time that I will respond quicker.
@slotmaster: We are right now looking with the NYX network how we can do so you can play multiple games at the same time from them and I hope it will be fixed soon.
Br,
Daniel