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Videoslots leveling/xp system frozen?

Since level 21 it has barely moved for me also.

VideoSlots has opened another casino called MegaRiches, which seems to be a clone of MrVegas. But they have brought back the wheel of riches for every 5 level!
 
Level 21 will take potentially years to level up from. It's a legacy from the days where you'd get a decent reward from every 5 levels. Hitting Level 21 would get you a minimum win of £200, and was a reward for sticking with them that long.

Interesting about Megariches though! No sign of Battles, so the levelling up bonuses and Friday cashback will be good rewards. Guess we'll see about the RTPs when it goes live. Can't be far away if the site is live though...
 
Is that 94% across the board? Or the same sort of thing as VS and MrVegas? I'm mainly thinking the obvious BTG games, along with Thunderkick games that are still at a 96% RTP.

If it's the same as the others, I might move on to the new place if the rewards are a little more predictable than the really random wheels on VS and MrV.
 
CongoGB said:
Is that 94% across the board? Or the same sort of thing as VS and MrVegas? I'm mainly thinking the obvious BTG games, along with Thunderkick games that are still at a 96% RTP.

If it's the same as the others, I might move on to the new place if the rewards are a little more predictable than the really random wheels on VS and MrV.
Click to expand...

Its same as MRV/VS on RTP.
 
Mr Wild said:
MegaRiches will be live in a couple of weeks. Its different compared to the other brands. Example is the focus around jackpots and deposit bonuses are playable. RTP is at 94%.
Click to expand...

Hey Mr Wild

Does this mean for example, if you deposit £20 and are offered a 50% bonus, you get to play with the £30 total balance straightaway (obviously with wagering)

Or will it be credited in 10% increments same as welcome bonus etc at your existing brands?

Cheers.
 
Jono777 said:
Hey Mr Wild

Does this mean for example, if you deposit £20 and are offered a 50% bonus, you get to play with the £30 total balance straightaway (obviously with wagering)

Or will it be credited in 10% increments same as welcome bonus etc at your existing brands?

Cheers.
Click to expand...
Hope so might give it a shout then
Never did see the point in increrments bonuses 🙂
 
ritae said:
Since level 21 it has barely moved for me also.

VideoSlots has opened another casino called MegaRiches, which seems to be a clone of MrVegas. But they have brought back the wheel of riches for every 5 level!
Click to expand...
Videoslots need to concentrate on refreshing their own main website & improving there diabolical customer support before opening up any new websites & expanding more.

I mean just look at the main page with Videoslots it's like a webpage from 2005, better still the management should be taking the terrible reviews seriously on sites such as Trustpilot there's some deeply concerning & troubling experiences written, so these should be a priority for the owners & management at Videoslots not opening yet more cloned websites of the same old same old. This trend of players depositing money & videoslots holding onto it for a wide variety of reasons is extremely troubling then players are not even given a resolution date is nothing but bad management & theft. Customer support have no authorisation to do anything except read notes & account details. So yeah Videoslots get ya priorities in order first.

1323 reviews via Trustpilot
Score 1.9 / 5
Result: Poor

This alone should activate Casinomeister to conduct a full review on Videoslots and remove from the recommended casino list until immediate improvements are made by them.
 
Last edited:
Jono777 said:
Hey Mr Wild

Does this mean for example, if you deposit £20 and are offered a 50% bonus, you get to play with the £30 total balance straightaway (obviously with wagering)

Or will it be credited in 10% increments same as welcome bonus etc at your existing brands?

Cheers.
Click to expand...
Yes bonuses are playable at MR. So in your example you would get £30 to play with.
 
SlotsGuy said:
Videoslots need to concentrate on refreshing their own main website & improving there diabolical customer support before opening up any new websites & expanding more.

I mean just look at the main page with Videoslots it's like a webpage from 2005, better still the management should be taking the terrible reviews seriously on sites such as Trustpilot there's some deeply concerning & troubling experiences written, so these should be a priority for the owners & management at Videoslots not opening yet more cloned websites of the same old same old. This trend of players depositing money & videoslots holding onto it for a wide variety of reasons is extremely troubling then players are not even given a resolution date is nothing but bad management & theft. Customer support have no authorisation to do anything except read notes & account details. So yeah Videoslots get ya priorities in order first.

1323 reviews via Trustpilot
Score 1.9 / 5
Result: Poor

This alone should activate Casinomeister to conduct a full review on Videoslots and remove from the recommended casino list until immediate improvements are made by them.
Click to expand...
The site for sure need an upgrade !

First upgrade will be our new app that is launching shortly, waiting for IOS approval. Then we will launch that for all markets and second step rebuild our website to a responsive site.

I believe our score at Trustpilot will go up a lot next few months. Before only unhappy customers posted, now we also recommend happy customer to write their story.
Unfortunately its impossible to make everyone happy and AML and CDD checks is never a fun customer experience.
 
Mr Wild said:
The site for sure need an upgrade !

First upgrade will be our new app that is launching shortly, waiting for IOS approval. Then we will launch that for all markets and second step rebuild our website to a responsive site.

I believe our score at Trustpilot will go up a lot next few months. Before only unhappy customers posted, now we also recommend happy customer to write their story.
Unfortunately its impossible to make everyone happy and AML and CDD checks is never a fun customer experience.
Click to expand...

Despite my moans in the BoS thread from time to time, you will know I have said a lot of positive things also in the past, even providing the odd extra help such as the ideas for the old "Mystery Events" and the message (which I am pleased to see is still being used, thank you) when you try to register but the next battle is not yet available.

With this being said I and I feel others here would do a positive review for you on TP, would need a link though, can't be bothered with all that searching about business lol.

Ps: Also not after anything either, just a heads up when registrations are open at your new site please.
 
Mr Wild said:
The site for sure need an upgrade !

First upgrade will be our new app that is launching shortly, waiting for IOS approval. Then we will launch that for all markets and second step rebuild our website to a responsive site.

I believe our score at Trustpilot will go up a lot next few months. Before only unhappy customers posted, now we also recommend happy customer to write their story.
Unfortunately its impossible to make everyone happy and AML and CDD checks is never a fun customer experience.
Click to expand...
Maybe if you didn't lock people's accounts for just moving house and concentrated on sorting these types of issues you currently have, rather than opening another casino which will have the same issues as the other two.

What is the point in opening a new casino using the same build when you know the current version doesn't work properly and needs an upgrade, why don't you wait until there is an updated app and then website.

You told me three weeks ago the issue would be sorted regarding my locked accounts yet the situation still goes on. I would love to know how many of your players have the same issue and how many more people you have lost deposits from due to this ridiculous issue.

Sort out your problems first is what a sensible organisation would do.
 
Mr Wild said:
The site for sure need an upgrade !

First upgrade will be our new app that is launching shortly, waiting for IOS approval. Then we will launch that for all markets and second step rebuild our website to a responsive site.

I believe our score at Trustpilot will go up a lot next few months. Before only unhappy customers posted, now we also recommend happy customer to write their story.
Unfortunately its impossible to make everyone happy and AML and CDD checks is never a fun customer experience.
Click to expand...
Good to see you arent ignoring all posts @Mr Wild, just the ones that are asking the awkward questions...
 
I have to chime in - VS launching a new brand is just stupid and silly. They will not get different new customers. They will just get existing customers from their other brands making an account their. So the money they will make is pretty much going to be very very limited.

At best you might get a tiny % of new customers that are not customers at your other 2 brands but I doubt it though.

You need to FIX the old site. UNDO the cuts, Make battle weekend a battle weekend again, stop using RAW slots. Bring back wheel rewards for every 5th XP level up, STOP LOWERING RTP, Bring back a VIP program, Make a brand new website ASAP (old is not good enough any longer it has been around for over a decade now). Lastly I see the new brand will scrap the stupid first deposit bonus structure that got paid in 10% increments, I read the bonus terms on the new brand site and it does not state 10% increments at all. I find it strange how you now all of a sudden decided to scrap it but only for that brand. Yet you have been able to give match bonuses to streamers with a "VIP" bonus style for years that was a 100% upfront no increments?

You are launching a new brand at the worst time in the hopes that it will bring you fresh income. I highly doubt it will at all.

But I am done with your brands anyway I just had to again state the obvious issues and protest as to your attempts to make yet another new brand that will FAIL until you fix all the above me and others have stated many many times that you keep refusing to address publicly.
 
Mr Wild said:
The site for sure need an upgrade !

First upgrade will be our new app that is launching shortly, waiting for IOS approval. Then we will launch that for all markets and second step rebuild our website to a responsive site.

I believe our score at Trustpilot will go up a lot next few months. Before only unhappy customers posted, now we also recommend happy customer to write their story.
Unfortunately its impossible to make everyone happy and AML and CDD checks is never a fun customer experience.
Click to expand...
Well Mr Wild I've come across at least 100 genuine reviews stating people are depositing money, accounts are then immediately suspended and customer services are simply telling players to wait for an email. Some are waiting weeks to find out exactly whats happening with their accounts & get the deposit either refunded or accounts fully active.

This isn't people simply writing "poor reviews' these are human beings and most work bloody hard for their money, they want a few hours entertainment and you literally hold the deposit & suspend the account. These people have nowhere else to turn because they get fobbed off by your customer agents who cannot do anything except tell them to wait for an email. How do you even sleep at night knowing this is happening? People have enough to worry these days, let alone Videoslots adding fuel to the fire.

If there is a problem with users accounts for whatever reason, you do not take deposits & instantly suspend accounts. You're systems should be sophisticated enough to stop any player depositing due to a concern and politely ask them to contact customers services before you take payment.

Further enhanced training should be given to all customer support staff to take on more responsibilities and assist the backlog of whatever is happening in the background with suspended accounts and deposits held.

This should be priority not causing even more of a workload for staff by opening new websites, when your current 'flagship' website is ancient and your procedures are a mess.
 
Last edited:
SlotsGuy said:
Well Mr Wild I've come across at least 100 genuine reviews stating people are depositing money, accounts are then immediately suspended and customer services are simply telling players to wait for an email. Some are waiting weeks to find out exactly whats happening with their accounts & get the deposit either refunded or accounts fully active.

This isn't people simply writing "poor reviews' these are human beings and most work bloody hard for their money, they want a few hours entertainment and you literally hold the deposit & suspend the account. These people have nowhere else to turn because they get fobbed off by your customer agents who cannot do anything except tell them to wait for an email. How do you even sleep at night knowing this is happening? People have enough to worry these days, let alone Videoslots adding fuel to the fire.

If there is a problem with users accounts for whatever reason, you do not take deposits & instantly suspend accounts. You're systems should be sophisticated enough to stop any player depositing due to a concern and politely ask them to contact customers services before you take payment.

Further enhanced training should be given to all customer support staff to take on more responsibilities and assist the backlog of whatever is happening in the background with suspended accounts and deposits held.

This should be priority not causing even more of a workload for staff by opening new websites, when your current 'flagship' website is ancient and your procedures are a mess.
Click to expand...
my account is blocked playing from UK, looks like they banned my IP, I send email to support they keep tell me to clean cookies and cache lol
Screenshot 2024-07-15 at 21.02.23.webp
 
SlotsGuy said:
Well Mr Wild I've come across at least 100 genuine reviews stating people are depositing money, accounts are then immediately suspended and customer services are simply telling players to wait for an email. Some are waiting weeks to find out exactly whats happening with their accounts & get the deposit either refunded or accounts fully active.

This isn't people simply writing "poor reviews' these are human beings and most work bloody hard for their money, they want a few hours entertainment and you literally hold the deposit & suspend the account. These people have nowhere else to turn because they get fobbed off by your customer agents who cannot do anything except tell them to wait for an email. How do you even sleep at night knowing this is happening? People have enough to worry these days, let alone Videoslots adding fuel to the fire.

If there is a problem with users accounts for whatever reason, you do not take deposits & instantly suspend accounts. You're systems should be sophisticated enough to stop any player depositing due to a concern and politely ask them to contact customers services before you take payment.

Further enhanced training should be given to all customer support staff to take on more responsibilities and assist the backlog of whatever is happening in the background with suspended accounts and deposits held.

This should be priority not causing even more of a workload for staff by opening new websites, when your current 'flagship' website is ancient and your procedures are a mess.
Click to expand...
We have no issues with deposits or withdrawals. We pay withdrwals 24/7 on an average time of 5 mins.
 
steveh35 said:
Maybe if you didn't lock people's accounts for just moving house and concentrated on sorting these types of issues you currently have, rather than opening another casino which will have the same issues as the other two.

What is the point in opening a new casino using the same build when you know the current version doesn't work properly and needs an upgrade, why don't you wait until there is an updated app and then website.

You told me three weeks ago the issue would be sorted regarding my locked accounts yet the situation still goes on. I would love to know how many of your players have the same issue and how many more people you have lost deposits from due to this ridiculous issue.

Sort out your problems first is what a sensible organisation would do.
Click to expand...

Yes, we are sorting that issue out. Not good at all. If you still have an issues pls PM me. There have been several fixes to this, but I know there are still some customers having issues.
 
Jono777 said:
Despite my moans in the BoS thread from time to time, you will know I have said a lot of positive things also in the past, even providing the odd extra help such as the ideas for the old "Mystery Events" and the message (which I am pleased to see is still being used, thank you) when you try to register but the next battle is not yet available.

With this being said I and I feel others here would do a positive review for you on TP, would need a link though, can't be bothered with all that searching about business lol.

Ps: Also not after anything either, just a heads up when registrations are open at your new site please.
Click to expand...

Thank you!
Will avoid posting links to another site. But after CM have setup their affiliate link and we are live, we will post about it here. Some weeks left still.
 
DreamRJ said:
I have to chime in - VS launching a new brand is just stupid and silly. They will not get different new customers. They will just get existing customers from their other brands making an account their. So the money they will make is pretty much going to be very very limited.

At best you might get a tiny % of new customers that are not customers at your other 2 brands but I doubt it though.

You need to FIX the old site. UNDO the cuts, Make battle weekend a battle weekend again, stop using RAW slots. Bring back wheel rewards for every 5th XP level up, STOP LOWERING RTP, Bring back a VIP program, Make a brand new website ASAP (old is not good enough any longer it has been around for over a decade now). Lastly I see the new brand will scrap the stupid first deposit bonus structure that got paid in 10% increments, I read the bonus terms on the new brand site and it does not state 10% increments at all. I find it strange how you now all of a sudden decided to scrap it but only for that brand. Yet you have been able to give match bonuses to streamers with a "VIP" bonus style for years that was a 100% upfront no increments?

You are launching a new brand at the worst time in the hopes that it will bring you fresh income. I highly doubt it will at all.

But I am done with your brands anyway I just had to again state the obvious issues and protest as to your attempts to make yet another new brand that will FAIL until you fix all the above me and others have stated many many times that you keep refusing to address publicly.
Click to expand...

There are several customers as yourself that dont like our offering at VS/MRV. That is why we do other brands with new type of offering/promotions.
 
Mr Wild said:
If there are balances on an account that failed AML check, we need approval from NCA to payout funds.
Click to expand...

If an attempt by the player to deposit causes a red flag or something seems suspicious the system should automatically decline the transaction and ask the player to contact customer service.

You don't accept the deposit, suspend the account 2 seconds later, followed by making the player wait weeks for either a refund/account closure or the account to be re-opened & funds available to play.
 
Mr Wild said:
There are several customers as yourself that dont like our offering at VS/MRV. That is why we do other brands with new type of offering/promotions.
Click to expand...
I agree different brands offering different promotions can be a good thing but in all honesty I would rather no promotions/cashback but have full rtp on your games which I belive is something you have mentioned.

In fact if memory serves me right this was a brand that you said you would have up and running last year possibly this year?
What ever happened to that?

I can guarantee you that if you wish to maximise player base and profits then just run all slots at full rtp even if it means we have to lose weekend booster and battles.
 
scott dickson said:
I agree different brands offering different promotions can be a good thing but in all honesty I would rather no promotions/cashback but have full rtp on your games which I belive is something you have mentioned.

In fact if memory serves me right this was a brand that you said you would have up and running last year possibly this year?
What ever happened to that?

I can guarantee you that if you wish to maximise player base and profits then just run all slots at full rtp even if it means we have to lose weekend booster and battles.
Click to expand...
Its coming as well. There is a technical difficulty doing it. It requires new integrations to all game providers.
We will be launching 4 brands next 24 months, a new app and new website for all brands.
 
itsme123 said:
How does that answer the question? It doesn’t refer in any way to what was asked.
I’ll ask again , how does reducing reducing rewards by 60% on BW’s help with player retention and give a return for player loyalty? At no stage did you say the intention was to reduce player rewards by 60% but that’s what has been done.
Click to expand...
The answer: Nothing.

But when our revenue goes down which it does with these changes, we cannot financial support to payout same amounts as before in promotions.

We have not reduced player rewards with 60%. We reduced Battles only, all other rewards are the same. Total reduction of promotion overall is at 25%.
 
Mr Wild said:
Its coming as well. There is a technical difficulty doing it. It requires new integrations to all game providers.
We will be launching 4 brands next 24 months, a new app and new website for all brands.
Click to expand...

But have you even been working on a new responsive website for all brands? Like I stated in the past, you first mentioned you was working on one, like over 5 years ago and alas it never happened. Why do you keep making new brands with the same template? Why are you not using a new updated responsive template for the new brands? Then you can roll the new template out to the older brands?

Makes no logical sense to me doing it the way you are doing it.

As a web dev would take me days to make a brand new responsive website design/template. What will take the time after making the basic template is then filling in all the blanks with all the code needed for functionality etc, of course that will take the most time being responsive. Making sure battles work in the new template etc no broken links and all that jazz.

I know it is not a simple copy and paste job with all existing code and CSS moving it all over to the new template because you then have to make it all work and edit and alter CSS or code where is needed when errors occur or the old CSS no longer matches the new template.

Responsive templates is all done via CSS anyway so all existing CSS will probably need to be depleted and replaced with the newer responsive CSS.
 
DreamRJ said:
But have you even been working on a new responsive website for all brands? Like I stated in the past, you first mentioned you was working on one, like over 5 years ago and alas it never happened. Why do you keep making new brands with the same template? Why are you not using a new updated responsive template for the new brands? Then you can roll the new template out to the older brands?

Makes no logical sense to me doing it the way you are doing it.

As a web dev would take me days to make a brand new responsive website design/template. What will take the time after making the basic template is then filling in all the blanks with all the code needed for functionality etc, of course that will take the most time being responsive. Making sure battles work in the new template etc no broken links and all that jazz.

I know it is not a simple copy and paste job with all existing code and CSS moving it all over to the new template because you then have to make it all work and edit and alter CSS or code where is needed when errors occur or the old CSS no longer matches the new template.

Responsive templates is all done via CSS anyway so all existing CSS will probably need to be depleted and replaced with the newer responsive CSS.
Click to expand...
We have rebuilt the whole website/platform and the first release on the new platform is the App, first release will be on our licenses in Sweden and Malta, then UK/Ontario/Denmark/Italy/Spain. Then we will rebuild the frontend of the website to the new platform.
 
Avernite said:
As for new brand I've noticed the site looks like it's ready with a registration button etc. is it open to certain markets?
Click to expand...
Hi @Avernite ,

Hope you are doing well,

We will DM you shortly regarding this.

Kind Regards,
Team Videoslots.
 

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