Well quite simply put, I have been blown away with the service at Video slots
They are respectful, knowledgeable, quick to answer any questions, and on a couple of occasions have told me that they will get another team member to look into my request and get back to me.
If I recall correctly the requests were for RTP % and some max wins on different games. Even on these occasions I have received a lengthy email with more than enough detail to cover my request. These requests have landed in my inbox within 3 hours each time, Just another peek at how much the individual player means to them. Every live chat session has begun with asking how my day is. They don't HAVE to do this.
There is never any waiting with live chat and it is so apparent that the operators are allowed to talk for as long as the player wants to. I even said to Nicolas over the phone, its like this place is a customer service company with a casino attached.
Do you see why I started a thread about VS and how they should be 10?
If you dont, then given any amount of time playing here should change your mind. Just to round this off, I am sending a little something to panda media as a gesture of my appreciation as a player for the way I have been treated over the Christmas period.
This is truly the standard to aim for
They are respectful, knowledgeable, quick to answer any questions, and on a couple of occasions have told me that they will get another team member to look into my request and get back to me.
If I recall correctly the requests were for RTP % and some max wins on different games. Even on these occasions I have received a lengthy email with more than enough detail to cover my request. These requests have landed in my inbox within 3 hours each time, Just another peek at how much the individual player means to them. Every live chat session has begun with asking how my day is. They don't HAVE to do this.
There is never any waiting with live chat and it is so apparent that the operators are allowed to talk for as long as the player wants to. I even said to Nicolas over the phone, its like this place is a customer service company with a casino attached.
Do you see why I started a thread about VS and how they should be 10?
If you dont, then given any amount of time playing here should change your mind. Just to round this off, I am sending a little something to panda media as a gesture of my appreciation as a player for the way I have been treated over the Christmas period.
This is truly the standard to aim for