Hey hey,
I've not been doing much gambling lately but I received a text from Betsafe offering me a 300% match-up. I deposited £20 and remarkably made the wagering with £900 in my account. It was the most unbelievable run I've ever had - I never bet more than 60p/spin and never had any wins more than 200x but I just consistently won from start to finish.
Anyway, it seems that they're now being overly pedantic with the verification process (whilst refunding the funds back into playable cash I might add). They have accepted my ID, but they refuse to accept my proof of address. This is a bit of a tricky matter since I live in a shared flat and none of the utility bills are in my name (and my bank account is registered to my mum's address). It has never been a problem in the past, however, casinos have always accepted the document with my flatmate's name on it (with the exception of one which also asked for a signed document from my flatmate to say that I live there and a copy of his ID).
Originally I sent the utility bill in my flatmate's name and a copy of his ID. This was rejected. I then spoke to live customer chat which advised me that any document from a government agency with my name, address and date on it would be fine. I uploaded a copy of a letter from the job centre which was also rejected. After speaking with live chat again, I uploaded a digital receipt for my rental agreement at this property. This was also rejected.
I think using even a pinch of common sense anyone could figure out that I live at this property by viewing all of the evidence together, yet the casino continues to stubbornly demand a single document with all of the information on it. I literally don't have any way of proving my address. The only thing I can think to do is to get a copy of my bank statement (also a hassle since I do all of my banking online) and change my registered address with Betsafe to my mum's address. I don't know if they would be awkward about this also.
So... Does anyone have any suggestions? Does everyone have the same experience with verification at Betsafe or is this a ploy to tempt me into playing back this money (I won't play a penny out of principle - going to be gambling elsewhere in the meantime).
Ta,
AC7X.
I've not been doing much gambling lately but I received a text from Betsafe offering me a 300% match-up. I deposited £20 and remarkably made the wagering with £900 in my account. It was the most unbelievable run I've ever had - I never bet more than 60p/spin and never had any wins more than 200x but I just consistently won from start to finish.
Anyway, it seems that they're now being overly pedantic with the verification process (whilst refunding the funds back into playable cash I might add). They have accepted my ID, but they refuse to accept my proof of address. This is a bit of a tricky matter since I live in a shared flat and none of the utility bills are in my name (and my bank account is registered to my mum's address). It has never been a problem in the past, however, casinos have always accepted the document with my flatmate's name on it (with the exception of one which also asked for a signed document from my flatmate to say that I live there and a copy of his ID).
Originally I sent the utility bill in my flatmate's name and a copy of his ID. This was rejected. I then spoke to live customer chat which advised me that any document from a government agency with my name, address and date on it would be fine. I uploaded a copy of a letter from the job centre which was also rejected. After speaking with live chat again, I uploaded a digital receipt for my rental agreement at this property. This was also rejected.
I think using even a pinch of common sense anyone could figure out that I live at this property by viewing all of the evidence together, yet the casino continues to stubbornly demand a single document with all of the information on it. I literally don't have any way of proving my address. The only thing I can think to do is to get a copy of my bank statement (also a hassle since I do all of my banking online) and change my registered address with Betsafe to my mum's address. I don't know if they would be awkward about this also.
So... Does anyone have any suggestions? Does everyone have the same experience with verification at Betsafe or is this a ploy to tempt me into playing back this money (I won't play a penny out of principle - going to be gambling elsewhere in the meantime).
Ta,
AC7X.