georgeroy91
Registered
- Joined
- Mar 19, 2026
- Location
- Montreal
Hello, I am really struggling to get through to the people at vera & john support or verification.
I have uploaded a bank statement to verify my payment method but because the bank statement shows the payment on the 17th, they are refusing this. I also supplied an email Interac receipt showing the payment on the 15th.
Their logic is that the bank statement must have a matching transaction on the 15th. They have also told me to ask my bank for a statement showing this. This is impossible as weekend transactions get shifted onto the Monday.
The most frustrating part is their AI chatbot was extremely understanding and "aware" of this common misunderstanding whilst the humans are not, or are purposefully being ignorant.
What can I do?
I have uploaded a bank statement to verify my payment method but because the bank statement shows the payment on the 17th, they are refusing this. I also supplied an email Interac receipt showing the payment on the 15th.
Their logic is that the bank statement must have a matching transaction on the 15th. They have also told me to ask my bank for a statement showing this. This is impossible as weekend transactions get shifted onto the Monday.
The most frustrating part is their AI chatbot was extremely understanding and "aware" of this common misunderstanding whilst the humans are not, or are purposefully being ignorant.
What can I do?
