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vera &john casino

Discussion in 'Online Casinos' started by scook, Jul 31, 2014.

    Jul 31, 2014
  1. scook

    scook Dormant account

    Occupation:
    carer
    Location:
    gloucester
    very dissapointed with them joined last week had a look didnt deposit got a email from them yesterday offering a 100% deposit bonus plus 50 freespins on starburst so i thought i would give them a go so i deposited got my 100% deposit bonus played didnt win a sausage thought ohh well still got 50 fs tommorrow went on today no freespins asked support they wanted me 2 copy paste attach 2 an email and send them the email and they will look into it i exsplained im thick when it comes 2 computers so my verdict is they send u offers then u have 2 jump threw hoops 2 get it not a good first impression i wont be playing their again shame they have some good games
     
  2. Jul 31, 2014
  3. K2C

    K2C Experienced Member webmeister

    Occupation:
    Data analyst
    Location:
    USA
    Why don't you just respond to that email (from either computer) and ask them to credit your free spins?
     
  4. Jul 31, 2014
  5. Finn

    Finn Senior Member MM

    Occupation:
    Engineer
    Location:
    Finland
    Usually if you get an e-mail that contains a welcome bonus different from the one visible at the casino site, that e-mail comes from an affliate, that welcome bonus might be a special deal for just the new customers coming through that affliate or it might even be expired welcome bonus, or incorrect welcome bonus. Some affliates intentionally try to give the false impression that the e-mail comes directly from the casino.
     
    2 people like this.
  6. Jul 31, 2014
  7. K2C

    K2C Experienced Member webmeister

    Occupation:
    Data analyst
    Location:
    USA
    OP says he joined the casino a week before receiving the email, but did not deposit. In such a case it is not unusual for a casino to send a slightly better WB offer via email.

    Of course, there might have been an affiliate sending an email coincidentally at that same time, but I find it unlikely.

    The easiest way to verify the source is to see if the email contains OP's user name / account number in the casino.
     
  8. Aug 22, 2014
  9. Vera&John

    Vera&John Official Rep for VeraJohn Casino

    Occupation:
    Project Manager
    Location:
    Malta
    Hi Scook

    Thank you for your post and apologies for the delay in responding.

    We would like to look into your case to determine the reasoning why the free spins were not available to you so please can I ask you to send me a private message with your email address. Apologies for the inconvenience and frustration you felt.

    Thanking you in advance.
     

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