- Joined
- Sep 28, 2010
- Location
- romania
Hello, It's the first time I request help from Casinomeister..
1.I made few days ago a deposit on VegasTower Casino (Fortune Lounge) using my Moneybookers account .
2.I requested 1 withdraw 166$ Sunday night. via Moneybookers.
3.Today they requested the verification docs:
Front and back side of driver’s license or passport
Utility bill (which is not older than 30 days and shows your current address)
3.I sent my Identity Card copy , 1 bank statement (with my name +address)+my Credit Card copy (with my name).
I explained I don't receive utility bills (I live with my parents), I don't have a car (so don't have driver licence), and don't have passport (I don't travel, but anyway I can travel only with my IC on UE countrys)
4.Ok, Everything seems to be on good road:
If you don’t have a driver’s license or passport, please send us a copy of your ID card. (front and back side)
Additional to that please send us your copy of your credit card statements, which are not older than 30 days.
I sent again my Identity Card copy+copy of my Credit Card+Copy of my Bank Statement (which include my Credit card transactions)
5. The answer was incredible
Thank you for sending the required documents to us, however the documents did not meet our Clearance standards. We will appreciate it if you can send the required documents to us as soon as possible.
- Clear Scanned copy of Electricity Bill
- Clear scanned copy of ID card and Passport
It's like I talk with nobody... I explain clearly the situation..I sent what they request..and then they turn back: Utility bill+Passport/IC/Driver License.
Then I asked to live support..the answer was simple: "No utility bill=No payment"...
I accepted to recive phone call for more info..but they don't seem to be interested to talk with me..and pay me..
I want to say that I was approved with my docs in all Online casinos where I play (over 20 I thinK)..without any exception I receive my payment in time.
PLease help me..I don't know what to do..
1.I made few days ago a deposit on VegasTower Casino (Fortune Lounge) using my Moneybookers account .
2.I requested 1 withdraw 166$ Sunday night. via Moneybookers.
3.Today they requested the verification docs:
Front and back side of driver’s license or passport
Utility bill (which is not older than 30 days and shows your current address)
3.I sent my Identity Card copy , 1 bank statement (with my name +address)+my Credit Card copy (with my name).
I explained I don't receive utility bills (I live with my parents), I don't have a car (so don't have driver licence), and don't have passport (I don't travel, but anyway I can travel only with my IC on UE countrys)
4.Ok, Everything seems to be on good road:
If you don’t have a driver’s license or passport, please send us a copy of your ID card. (front and back side)
Additional to that please send us your copy of your credit card statements, which are not older than 30 days.
I sent again my Identity Card copy+copy of my Credit Card+Copy of my Bank Statement (which include my Credit card transactions)
5. The answer was incredible
Thank you for sending the required documents to us, however the documents did not meet our Clearance standards. We will appreciate it if you can send the required documents to us as soon as possible.
- Clear Scanned copy of Electricity Bill
- Clear scanned copy of ID card and Passport
It's like I talk with nobody... I explain clearly the situation..I sent what they request..and then they turn back: Utility bill+Passport/IC/Driver License.
Then I asked to live support..the answer was simple: "No utility bill=No payment"...
I accepted to recive phone call for more info..but they don't seem to be interested to talk with me..and pay me..
I want to say that I was approved with my docs in all Online casinos where I play (over 20 I thinK)..without any exception I receive my payment in time.
PLease help me..I don't know what to do..