VegasTower Not Pay-Please Help

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leonardo99

Senior Member
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Hello, It's the first time I request help from Casinomeister..

1.I made few days ago a deposit on VegasTower Casino (Fortune Lounge) using my Moneybookers account .

2.I requested 1 withdraw 166$ Sunday night. via Moneybookers.

3.Today they requested the verification docs:
Front and back side of driver’s license or passport
Utility bill (which is not older than 30 days and shows your current address)


3.I sent my Identity Card copy , 1 bank statement (with my name +address)+my Credit Card copy (with my name).
I explained I don't receive utility bills (I live with my parents), I don't have a car (so don't have driver licence), and don't have passport (I don't travel, but anyway I can travel only with my IC on UE countrys)

4.Ok, Everything seems to be on good road:
If you don’t have a driver’s license or passport, please send us a copy of your ID card. (front and back side)
Additional to that please send us your copy of your credit card statements, which are not older than 30 days.

I sent again my Identity Card copy+copy of my Credit Card+Copy of my Bank Statement (which include my Credit card transactions)

5. The answer was incredible
Thank you for sending the required documents to us, however the documents did not meet our Clearance standards. We will appreciate it if you can send the required documents to us as soon as possible.
- Clear Scanned copy of Electricity Bill
- Clear scanned copy of ID card and Passport


It's like I talk with nobody... I explain clearly the situation..I sent what they request..and then they turn back: Utility bill+Passport/IC/Driver License.

Then I asked to live support..the answer was simple: "No utility bill=No payment"...

I accepted to recive phone call for more info..but they don't seem to be interested to talk with me..and pay me..

I want to say that I was approved with my docs in all Online casinos where I play (over 20 I thinK)..without any exception I receive my payment in time.

PLease help me..I don't know what to do..
 

leonardo99

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Location
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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi Leonardo,

For a start, please contact Wim here:
http://www.casinomeister.com/forums/members/fortunelounge.html
He should be able to assist and perhaps suggest other documents that you might be able to use.

He shouldn't have to.

Why can't casinos accept that some people DON'T drive, and may not even be ALLOWED a license due to some medical condition.

Not EVERYBODY pays the HOUSEHOLD utility bills. These are HOUSEHOLD bills, not PERSONAL ones.

This should have been settled with the PERSONAL bank and card statements, and should not have made it to a forum posting.

You are NOT a fraud just because you live with your parents, or are not "head of household" responsible for the bills.

The thing that EVERY player is bound to have is a PERSONAL account of some sort that they deposit from, as well as the basic documents used to open bank accounts in their country of origin.

We need to get away with players having to contact the Casinomeister rep to get a problem as simple as this dealt with. This is a routine issue that should be dealt with by CS and accounts.
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
:confused:

I always use a bankstatement instead of a utility bill.
So far, never had a problem.
Who receives a paper utility bill these days?
C'mon FL, it's 2010, not 1998.
 

leonardo99

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Location
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It's not the first casino who request utilty bill, but the situation was been settled on all casinos with my Bank Statement or Credit card copy without any problem.
More than that I deposited with my MoneyBookers (where I submited alot of docs when I was verified) and I withdraw with the same MB.

Is the first casino who don't care about my bank statement, my credit card, MB...

He shouldn't have to.

Why can't casinos accept that some people DON'T drive, and may not even be ALLOWED a license due to some medical condition.

Not EVERYBODY pays the HOUSEHOLD utility bills. These are HOUSEHOLD bills, not PERSONAL ones.

This should have been settled with the PERSONAL bank and card statements, and should not have made it to a forum posting.

You are NOT a fraud just because you live with your parents, or are not "head of household" responsible for the bills.

The thing that EVERY player is bound to have is a PERSONAL account of some sort that they deposit from, as well as the basic documents used to open bank accounts in their country of origin.

We need to get away with players having to contact the Casinomeister rep to get a problem as simple as this dealt with. This is a routine issue that should be dealt with by CS and accounts.
 

leonardo99

Senior Member
webmeister
PABaccred
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Joined
Sep 28, 2010
Location
romania
Exactly I always use my bank statement to be verified..but VegasTower don't want to understand..

:confused:

I always use a bankstatement instead of a utility bill.
So far, never had a problem.
Who receives a paper utility bill these days?
C'mon FL, it's 2010, not 1998.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
He shouldn't have to.

Why can't casinos accept that some people DON'T drive, and may not even be ALLOWED a license due to some medical condition.

Not EVERYBODY pays the HOUSEHOLD utility bills. These are HOUSEHOLD bills, not PERSONAL ones.

This should have been settled with the PERSONAL bank and card statements, and should not have made it to a forum posting.

You are NOT a fraud just because you live with your parents, or are not "head of household" responsible for the bills.

The thing that EVERY player is bound to have is a PERSONAL account of some sort that they deposit from, as well as the basic documents used to open bank accounts in their country of origin.

We need to get away with players having to contact the Casinomeister rep to get a problem as simple as this dealt with. This is a routine issue that should be dealt with by CS and accounts.

I understand your point, but sometimes it helps to have a little individual attention :D
 

leonardo99

Senior Member
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Location
romania
I requested to my bank a new bank statement with bank stamp..and today date..and sented to support.
Bank statement it's with my name, my address..and more than that I requested to the bank to put a stamp bank under my address..

Asked on support about my verification situation and the answer is ..:)

Sergio : Marian, I see that our players security company, is still in need of the following information from you: -
- Clear Scanned copy of Electricity Bill
- Clear scanned copy of ID and Utility Bill


PS: I sent today few times already my ID copy .. more than that they request front&back copy from my ID (back is blank..white..no info..nothing)..but I sented how they request (front&back)

PS2:
I rememeber Vegas Partner Lounge verification was only 2 hours..few hours after I received my payment..simple and profesional..(ID +bank statement)
Thank you for your support at Vegas Partner Lounge.
With regards to your documents we would like to thank you for sending the relevant documents through.
We are pleased to inform you that we have verified and filled all documents.

3Dice paid me 550$ in less than 1 hour after request..and no verification needed..only the same Moneybookers account..

I can continue with more profesionall example..
 
Last edited:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@leonardo99: you have asked me (off-line) for advice. If you want me to get involved then please look into our Pitch-A-Bitch process which I manage. To begin that process please read our Pitch-A-Bitch FAQ at http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

Please read ALL of the PAB FAQ because it is important for you to know what to expect from the process and what we expect from you before, during and after we pursue the issue on your behalf.

Once you've read the FAQ and have determined that you do qualify for our assistance proceed to file the PAB and I'll take it from there.

Until then,
Regards,
Max Drayman
Casinomeister.com, Player Complaints Manager
 

leonardo99

Senior Member
webmeister
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Location
romania
Thanks maxd..I still waiting the final answer from casino, after the last docs I sent.
I hope will be one positive, because I already loosed 1 day trying convince VegasTower that I'm a honest player..
 

WyldGirl

Banned User
Joined
May 12, 2009
Location
California
The Fortune Lounge Rep is not replying to any messages in the rep area! I emailed him and got a reply saying

Hi
I do not monitor the Casinomeister site every day.
Thank you for alerting me.
Regards
Wim
VP Operations
Fortune lounge

went to the area to read my reply and still nothing! And there are posts from a month or more back!
 

leonardo99

Senior Member
webmeister
PABaccred
MM
Joined
Sep 28, 2010
Location
romania
No answer recived yet from Casino..no answer from Fortune Lounge Rep..
Still waiting..but I wondering..This is an accredited casino?:(
Because I always join and play only in Accredited Casinos List..Never have any problem until now..
They refuse to pay me, and respond to my emails like a robot.."sorry we need your utility bill"...We don't care about your bank statement, credit card, identity card, moneybookers account..We want something you don't have:)
Because you are stupid and not pay bills like everyone..lol..
I think for the future they can add in terms:
"Remember ,You can deposit and play, but you can't withdraw without utility bill."
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

leonardo99

Senior Member
webmeister
PABaccred
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Sep 28, 2010
Location
romania
Yesterday last email received from VegasTower: Hi Marian,

Thank you for contacting the Support Desk and sending us your verification documents.
I have spoken to our Player security Department and they have advised me that your documents have been received successfully.
Please be aware that they are still looking into the matter and will be in touch as soon as possible.
My humble apologies for any inconvenience caused in this regard.
I thank you for your time and patience in this regard.
Kind regards
Erin
Casino Desk


Few minutes ago email:
Hi Marian
I contact you regarding to your documents.
I have spoken to our security department, and they told me that they need from you also a colour full copy of:
· Clear Scanned copy of Utility Bill
· Clear scanned copy of a Passport



maxd: I will wait few hours maybe Accredited Casino Rep will reply to my messages..
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Personally I'd say "f*** it!" and do the PAB. You've said you want help from us and that's the way to get it. Continuing to blab about this here on the forums is (a) not the way to handle Accred casino issues and (b) seriously damaging your chances of a successful resolution. If you're trying to shame the casino into doing your bidding you'll find yourself in hot water with us and them.

So, to that end: thread closed until you contact me with a statement of how you are going to proceed.
 
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