Two days ago on Wednesday I received the following deposit match bonus invitation to 777 Dragon Casino:
The e-mail invitation was sent on Wednesday May 4th 2011 at 5:35:38 PM (GMT+2) and it says:
Plus, take up our 100% Match Bonus on your deposit of up to 50 credits!
Hurry! This offer is valid for the next 2 days only!
Given that two days (48 hours) hadn't passed yet I deposited 50 credits to 777 Dragon Casino only to notice that I didn't get the bonus. I queried this with the customer support and had the following exchange (I omitted some parts):
Me: I received e-mail promotion about 100% Deposit match to 50€ which is valid until today
Me: I deposited 50€ but I see no bonus
Samantha: Can I please have your account number?
Me: XXX
Samantha: Let me have a quick look into your account.
Samantha: In the meanwhile could you please confirm your full name, date of birth, email address, home address and home telephone numbers?
Me: XXX
Samantha: I have reviewed your account.
Samantha: Please note that the promotion that you are referring to, has expired and is no longer valid as of the 5 May 2011, 23:59 GMT.
Me: I received the e-mail on 4th May 2011
Me: It said the offer is valid for two days from 4th May 2011
Me: So until 6th May 2011 which is today
Samantha: That is incorrect, if you received it on the 4 May 2011, it would include that day.
Me: Okay so I cannot get the bonus then?
Samantha: I am sorry, you will not be able to claim the offer as it has expired.
Me: I have recieved the promotional e-mail on Wednesday May 4th at 5:35:38 PM stating that the offer is valid for two days from the promo being sent. Two days (48 hours) hasn't yet passed since I received the e-mail
Me: In other words I am not being given what is promised in the e-mail
Samantha: When we sent the promotion it was two days ago from today.
Me: Yes and two days is today, not yesterday
Samantha: The offer has expired and there is nothing that I will be able to do about it.
Me: So in fact the offer was only valid 1 day and 7 hours
Me: it is not the same as two days
Samantha: That is not correct either the offer was valid to all players to claim for two days. It has now expired as I have informed you.
Me: Like I said two days hasn't passed yet
Me: Do you have a representative at Casinomeister who could handle this issue
Me: Because I am going to post about this incident there
Samantha: We are a recommended casino by Casinomeister. If we say that the offer is for two days then it is for two days like the one that you have received.
Me: Then could you credit the bonus as I received the invitation 1 days and 18 hours ago
Samantha: That is not correct the offer was sent to all the players who qualified for it 3 days ago.
Me: I have the exact time stamp of the offer being sent to me
Samantha: Every player was given two days to claim the offer, now the two days have passed and the offer is no longer valid.
Me: I don't understand why I need to repeat that I got the offer at 5:35:38 PM on 4th May 2011
Me: But since you are obviously unhelpful I know now to take this issue to Casinomeister for discussion
Me: Thanks for you help. I hope you don't mind me publishing this conversation as well.
So the offer was in fact only valid for 1 day and 7 hours from the time being sent. Yet the promo said it is valid for the Next Two days, and the customer support agent didn't have the leniency to credit the bonus even with their obvious mistake, but kept incorrectly repeating the same thing. What do you think? Am I somehow wrong here or should have I gotten the bonus?
You do not have permission to view link
Log in or register now.
The e-mail invitation was sent on Wednesday May 4th 2011 at 5:35:38 PM (GMT+2) and it says:
Plus, take up our 100% Match Bonus on your deposit of up to 50 credits!
Hurry! This offer is valid for the next 2 days only!
Given that two days (48 hours) hadn't passed yet I deposited 50 credits to 777 Dragon Casino only to notice that I didn't get the bonus. I queried this with the customer support and had the following exchange (I omitted some parts):
Me: I received e-mail promotion about 100% Deposit match to 50€ which is valid until today
Me: I deposited 50€ but I see no bonus
Samantha: Can I please have your account number?
Me: XXX
Samantha: Let me have a quick look into your account.
Samantha: In the meanwhile could you please confirm your full name, date of birth, email address, home address and home telephone numbers?
Me: XXX
Samantha: I have reviewed your account.
Samantha: Please note that the promotion that you are referring to, has expired and is no longer valid as of the 5 May 2011, 23:59 GMT.
Me: I received the e-mail on 4th May 2011
Me: It said the offer is valid for two days from 4th May 2011
Me: So until 6th May 2011 which is today
Samantha: That is incorrect, if you received it on the 4 May 2011, it would include that day.
Me: Okay so I cannot get the bonus then?
Samantha: I am sorry, you will not be able to claim the offer as it has expired.
Me: I have recieved the promotional e-mail on Wednesday May 4th at 5:35:38 PM stating that the offer is valid for two days from the promo being sent. Two days (48 hours) hasn't yet passed since I received the e-mail
Me: In other words I am not being given what is promised in the e-mail
Samantha: When we sent the promotion it was two days ago from today.
Me: Yes and two days is today, not yesterday
Samantha: The offer has expired and there is nothing that I will be able to do about it.
Me: So in fact the offer was only valid 1 day and 7 hours
Me: it is not the same as two days
Samantha: That is not correct either the offer was valid to all players to claim for two days. It has now expired as I have informed you.
Me: Like I said two days hasn't passed yet
Me: Do you have a representative at Casinomeister who could handle this issue
Me: Because I am going to post about this incident there
Samantha: We are a recommended casino by Casinomeister. If we say that the offer is for two days then it is for two days like the one that you have received.
Me: Then could you credit the bonus as I received the invitation 1 days and 18 hours ago
Samantha: That is not correct the offer was sent to all the players who qualified for it 3 days ago.
Me: I have the exact time stamp of the offer being sent to me
Samantha: Every player was given two days to claim the offer, now the two days have passed and the offer is no longer valid.
Me: I don't understand why I need to repeat that I got the offer at 5:35:38 PM on 4th May 2011
Me: But since you are obviously unhelpful I know now to take this issue to Casinomeister for discussion
Me: Thanks for you help. I hope you don't mind me publishing this conversation as well.
So the offer was in fact only valid for 1 day and 7 hours from the time being sent. Yet the promo said it is valid for the Next Two days, and the customer support agent didn't have the leniency to credit the bonus even with their obvious mistake, but kept incorrectly repeating the same thing. What do you think? Am I somehow wrong here or should have I gotten the bonus?