- Joined
- Jun 19, 2009
- Location
- In my head
Hi, I have been playing at Vanguard for some time. Last Monday I actually managed a small cashout and request payment via quicktender. This was noon on Monday. It is now Friday and no money in my account so I contact live chat which for the most part is a waste of time with most Rival casinos. Of course this assessment was proved to be correct.
It is now Friday and no payment to my Quicktender account so I contact live support and what a joke that was. I was told it takes betwen 2 to 5 business days to get paid and by golly Vanguard is sticking by this. Customer will be paid on the 5th day and not a moment too soon. To me this is unacceptable since Sloto pays within two days and other non accredited Rivals have paid me within 3 days.
Am I being silly to expect payment a little faster than this? According to the response I got from cs it takes 2-5 business days not including weekends and by golly don't expect payment until the 5th business day cause if you do you are out of luck. I have now excerised my right and uninstalled this casino and will never play again in the future.
As a side note Rival live support is really bad. One would be better off banging their heads on a brick wall because at least that burns 150 calories an hour! Why does it take so long to pay out to Quicktender and does the casino not even care that a loyal depositing customer is so unhappy that their patronage is lost?
It is now Friday and no payment to my Quicktender account so I contact live support and what a joke that was. I was told it takes betwen 2 to 5 business days to get paid and by golly Vanguard is sticking by this. Customer will be paid on the 5th day and not a moment too soon. To me this is unacceptable since Sloto pays within two days and other non accredited Rivals have paid me within 3 days.
Am I being silly to expect payment a little faster than this? According to the response I got from cs it takes 2-5 business days not including weekends and by golly don't expect payment until the 5th business day cause if you do you are out of luck. I have now excerised my right and uninstalled this casino and will never play again in the future.
As a side note Rival live support is really bad. One would be better off banging their heads on a brick wall because at least that burns 150 calories an hour! Why does it take so long to pay out to Quicktender and does the casino not even care that a loyal depositing customer is so unhappy that their patronage is lost?