tinybettor
Dormant Account
- Joined
- Sep 23, 2012
- Location
- Australia
Hi all, would just like to ask if anyone has had an online copy of their bank statement rejected by the casino for address verification purposes. The casino I'm currently playing at has requested a utility bill as proof of address and I sent a pdf copy which I obtained from my online bank account that has been set up to receive statements online only.
They then fired back another email asking to send in a photographed copy of a mailed statement which I though was unusual as many other casinos have accepted my past online statements without hesitation ( Note: I do not have any other utility bill as they are not in my name). So now I have to either go in branch and request a statement for a fee or change my bank account to receive statements via mail which are sent monthly and then take a photographed picture. I'm not sure why an online statement would be rejected considering that I have also sent my drivers license which in Australia is a valid form of proof of address.
Just hoping these are not delay tactics because my balance is reaching a point of a substantial withdrawal, my first of a few in a very long time. In any case I will be doing as they ask, would just like for any members to share any much appreciated input.
They then fired back another email asking to send in a photographed copy of a mailed statement which I though was unusual as many other casinos have accepted my past online statements without hesitation ( Note: I do not have any other utility bill as they are not in my name). So now I have to either go in branch and request a statement for a fee or change my bank account to receive statements via mail which are sent monthly and then take a photographed picture. I'm not sure why an online statement would be rejected considering that I have also sent my drivers license which in Australia is a valid form of proof of address.
Just hoping these are not delay tactics because my balance is reaching a point of a substantial withdrawal, my first of a few in a very long time. In any case I will be doing as they ask, would just like for any members to share any much appreciated input.