Updates from redbet!

[sapit222]

And they are accredited. And the rep has seen this thread and not responded. Makes a mockery of their prescence and endorsement here.

I sent several PMs to the rep in here, but only got 1 short reply (2 days ago):

Good Afternoon,
Thanks for reaching out.
Please give it a bit more time, Im sure you will hear back from them very soon
Thank you

So not so much help there, or rather none at all sadly.

I dont think they care about being accredited anymore.

 

[colinsunderland]

The rep doesn't seem very interested does he. Maybe @Casinomeister could remind him he should be responding to customers

 

[Tirilej]

He is Swedish! Try to see if he can say a few more words in his own language. It's worth a try.

 

[sapit222]

He is Swedish! Try to see if he can say a few more words in his own language. It's worth a try.

It was some1 named Jelena that replied to me with the reps account.
New rep maybe?

Now i got a reply from support concerning my withdrawal and emails i guess.

Telling me that if i want my money without playthrough they have to permanently close my account and i will never (ever) be allowed to play at their casino (s?) again.
So basicly a threat i guess?

I just told them to close it permanently then, couse their support s*** (in nicer words of course).

 

[SpinUk]

It was some1 named Jelena that replied to me with the reps account.
New rep maybe?

Now i got a reply from support concerning my withdrawal and emails i guess.

Telling me that if i want my money without playthrough they have to permanently close my account and i will never (ever) be allowed to play at their casino (s?) again.
So basicly a threat i guess?

I just told them to close it permanently then, couse their support s*** (in nicer words of course).

Why nicer words? Youve had awful service and rather than sort it out they have thrown it back in your face?

 

[sapit222]

Why nicer words? Youve had awful service and rather than sort it out they have thrown it back in your face?

Im a nice guy.

But there where a few times i just wanted to "explode" with lots of bad language.

 

[EkJR]

Mr Green are a good and fair company. Wish some others could be the same!

 

[SpinUk]

Were or are

 

[EkJR]

Were or are

Previous experience with them was pretty good it has to be said. Had zero recent dealings with them so who knows if it's changed.

 

[sapit222]

Got my money back atleast.

Sad to see a good/ok casino turn bad.

Hope that other players are more careful.

 

[Mr Green representative]

Good afternoon all,

Thank you for all the feedback and comments. We are always happy to hear different opinions and be as transparent as possible, that is the reason why we asked to leave a feedback in Trustpilot despite the negative experience you had, and definitely not because we are being stupid

I totally understand that it might be very annoying when something takes more time then expected, and it was the situation with your welcome offer. However please bear in mind that new Swedish regulation ,changes a lot of processes within casino regulation and some processes might get wrong. I am sure this is not the case only for Redbet and Mr Green, however shame it felt so bad that you have decided to close your account with us.

The initial post was opened by Emil, who is not working with us almost for half a year.

Wishing you a great day

 

[Chipkin9]

Good afternoon all,

Thank you for all the feedback and comments. We are always happy to hear different opinions and be as transparent as possible, that is the reason why we asked to leave a feedback in Trustpilot despite the negative experience you had, and definitely not because we are being stupid

I totally understand that it might be very annoying when something takes more time then expected, and it was the situation with your welcome offer. However please bear in mind that new Swedish regulation ,changes a lot of processes within casino regulation and some processes might get wrong. I am sure this is not the case only for Redbet and Mr Green, however shame it felt so bad that you have decided to close your account with us.

The initial post was opened by Emil, who is not working with us almost for half a year.

Wishing you a great day

Perhaps you can address me in a PM I sent you?

I'd appreciate it please.

It's just a small matter of me depositing £30 to Mr Green on Friday and the money not being credited to my account, yet the money was taken from Skrill.

I've been told by Skrill that the transaction has been accepted and was succesful and lays in Mr Greens bank account , yet I am being told by Mr Green that it was unsuccessful on thier end and will return back to Skrill.

Yet Skrill provided me with a Merchant ID which proves, yes you did receive this money and they don't expect anything to "Bounce Back" as nothing has been cancelled.

 

[SpinUk]

Good afternoon all,

Thank you for all the feedback and comments. We are always happy to hear different opinions and be as transparent as possible, that is the reason why we asked to leave a feedback in Trustpilot despite the negative experience you had, and definitely not because we are being stupid

I totally understand that it might be very annoying when something takes more time then expected, and it was the situation with your welcome offer. However please bear in mind that new Swedish regulation ,changes a lot of processes within casino regulation and some processes might get wrong. I am sure this is not the case only for Redbet and Mr Green, however shame it felt so bad that you have decided to close your account with us.

The initial post was opened by Emil, who is not working with us almost for half a year.

Wishing you a great day

The OP on this issue didnt close the account by choice, rather was forced to because they (rightly) refused to play through their deposit as you hadnt added the bonus:

“Telling me that if i want my money without playthrough they have to permanently close my account and i will never (ever) be allowed to play at their casino (s?) again.”

I think we have to question how valuable accreditation here is for Redbet and how valuable your customers are to you if it take 5 days for you to respond to a thread which you were aware of from the start.

The “shame” you mention of the account being closed would have probably been avoided had you responded them with something, or offered a comp to the player for their trouble, or even been able to put the situation right. But you didn't do anything. Remarkably, players tend to close accounts when that happens.

 

[sapit222]

Wow!

I was really suprised to see that this thread showed up again in the latest forum posts.

And it was even a so called rep from Redbet/MrGreen?

Too late and too little done (nothing).

 

[Chipkin9]

Wow!

I was really suprised to see that this thread showed up again in the latest forum posts.

And it was even a so called rep from Redbet/MrGreen?

Too late and too little done (nothing).

Mr Green is the most unresponsive casino out there and do nothing to resolve customer issues in contentious circumstances.

This isn't the first time I have had a problem with Mr Green and Email support respond once a day if you are very very lucky. Either they are very understaffed or just very ignorant to thier playerbase is my experience with Mr Green.

When you do get a reply it's nothing that offers any kind of resolution, just generic bullshit like "We're sorry to hear this", "I understand your frustration", "I'll escalate the matter"; but they never do anything.

So I come here to try and have matters looked into and get the same behaviour. I made sure to PM the rep when they were online and they didn't have the decency to either look at the PM or respond. So I came here to the thread and asked if they could respond and they just flat out bailed.

How the hell is that accredited behaviour?

I can guarantee you my left testicle that they offered players freespins or a £10 no deposit bonus for positive reviews on Trustpilot as well. Betway did that to me. So Casino's do try to manipulate positive ratings, which is desperate and reprehensible in itself in my opinion.

Like they are so bloody terrible that they need to offer players some freebies to boost their shitty reputation.

 

[sapit222]

Mr Green is the most unresponsive casino out there and do nothing to resolve customer issues in contentious circumstances.

This isn't the first time I have had a problem with Mr Green and Email support respond once a day if you are very very lucky. Either they are very understaffed or just very ignorant to thier playerbase is my experience with Mr Green.

When you do get a reply it's nothing that offers any kind of resolution, just generic bullshit like "We're sorry to hear this", "I understand your frustration", "I'll escalate the matter"; but they never do anything.

So I come here to try and have matters looked into and get the same behaviour. I made sure to PM the rep when they were online and they didn't have the decency to either look at the PM or respond. So I came here to the thread and asked if they could respond and they just flat out bailed.

How the hell is that accredited behaviour?

I can guarantee you my left testicle that they offered players freespins or a £10 no deposit bonus for positive reviews on Trustpilot as well. Betway did that to me. So Casino's do try to manipulate positive ratings, which is desperate and reprehensible in itself in my opinion.

Like they are so bloody terrible that they need to offer players some freebies to boost their shitty reputation.

They offered me some free spins:


As a thank you for leaving a review with our Customer Service team, we’d like to reward you with 20 Bonus Spins on Gonzo's Quest.

How do I get my 20 Bonus Spins?
1. Simply leave us a review on Trustpilot
2. Email us a pic of your review to Redbet with a subject: TRUSTPILOT SPINS.
3. We will credit your 20 Bonus Spins on Gonzo's Quest within 72 hours.

Bonus spins have x35 wagering requirement and £0.20 spin value. Terms apply

We hope you continue to enjoy playing at Mr Green. And feel free to contact us via phone, email or live chat with any other questions.

The Customer Service Team

Offer only available to selected customers receiving this email. 35x wagering applies to Bonus Spins and expire after 7 days of crediting. Credited within 72 hours of receiving genuine picture of review in your name. General terms and conditions apply.


They got 1 from me, but didnt bother with emailing them the 1 star review (it was free).

 

[Chipkin9]

They offered me some free spins:


As a thank you for leaving a review with our Customer Service team, we’d like to reward you with 20 Bonus Spins on Gonzo's Quest.

How do I get my 20 Bonus Spins?
1. Simply leave us a review on Trustpilot
2. Email us a pic of your review to Redbet with a subject: TRUSTPILOT SPINS.
3. We will credit your 20 Bonus Spins on Gonzo's Quest within 72 hours.

Bonus spins have x35 wagering requirement and £0.20 spin value. Terms apply

We hope you continue to enjoy playing at Mr Green. And feel free to contact us via phone, email or live chat with any other questions.

The Customer Service Team

Offer only available to selected customers receiving this email. 35x wagering applies to Bonus Spins and expire after 7 days of crediting. Credited within 72 hours of receiving genuine picture of review in your name. General terms and conditions apply.


They got 1 from me, but didnt bother with emailing them the 1 star review (it was free).

Phew, I was getting worried about having to give that left testicle away

Very desperate casino for positive reviews and they target new players for these reviews. When casino's need to do this you can guarantee they are receiving alot of negative feedback from players ranging from Non payment, poor customer service (The worst online and that's from experience) and account closure of winning players with no reason.

Apparently there's a bloke there (Trustpilot) saying:

"Despite depositing tens of thousands with this company they owe me in excess of £160,000, ( One Hundred and Sixty Thousand Pounds) the moment I attempted to make a withdrawal they blocked my account and are refusing to repay my monies"

I don't know the ins and outs but it surely would not surprise me in the slightest.

 

[colinsunderland]

They offered me some free spins:


As a thank you for leaving a review with our Customer Service team, we’d like to reward you with 20 Bonus Spins on Gonzo's Quest.

How do I get my 20 Bonus Spins?
1. Simply leave us a review on Trustpilot
2. Email us a pic of your review to Redbet with a subject: TRUSTPILOT SPINS.
3. We will credit your 20 Bonus Spins on Gonzo's Quest within 72 hours.

Bonus spins have x35 wagering requirement and £0.20 spin value. Terms apply

We hope you continue to enjoy playing at Mr Green. And feel free to contact us via phone, email or live chat with any other questions.

The Customer Service Team

Offer only available to selected customers receiving this email. 35x wagering applies to Bonus Spins and expire after 7 days of crediting. Credited within 72 hours of receiving genuine picture of review in your name. General terms and conditions apply.


They got 1 from me, but didnt bother with emailing them the 1 star review (it was free).

Never had a problem with MrGreen really, but paying customers to leave reviews = dodgy.

 

[pinnit2014]

Them bonus banning Bonanza was enough for me to stop playing there regularly as we know it only gives Gold on bonus cash (MrG, not RB)