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Updates from redbet!

Discussion in 'Introduce yourself! (New Members)' started by EvokeGamingManager, Mar 12, 2018.

    Mar 12, 2018
  1. EvokeGamingManager

    EvokeGamingManager Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi everyone,

    My name is Emil and I'm going to be taking over as representative for redbet.

    I started off my journey at 2015 when I joined the Customer Support team for redbet.
    Since then I've worked my way up and became the Support Manager and after that I joined the Affiliate Department, where I'm working presently.

    Since I've worked within the CS department I have a wide knowledge of the old and the new times off redbet and it's core.

    A little about myself:

    - Born and raised in Sweden (Fortunately in this present time it's easy to leave it behind!)
    - Got a long experience with iGaming, not only from the operators point of view but also as a player.
    - I've been working most of my grown up life within positions that are improving the customer journey.
    - Eager to learn and also eager to assist!

    Should there be any questions or thoughts, do not hesitate to put them to light.
    I am here for you guys just as you are here for us!

    Looking forward to e-meeting you all.

    Best regards,
    Emil
     
  2. Mar 12, 2018
  3. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Welcome to CM Emil! :thumbsup:
     
  4. Mar 12, 2018
  5. EvokeGamingManager

    EvokeGamingManager Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Thank you very mucho!

    Pleasure e-meet all of you.
     
  6. Mar 12, 2018
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Hi and a warm welcome to CM

    Couple of questions please, not played at Redbet in a while but no reason other than confusion over current terms.

    Recently started getting bonus (deposit match) offers, usually a Friday, with regards to these bonuses

    1) Can Dead or Alive video slot be played whilst this bonus is active (previously told, ok for reloads but NOT if it is first deposit / SUB)

    2) How does bonus structure work nowadays at Redbet for us in the UK after UKGC recently ruled cash balance cannot be 'locked in'

    cheers

    Jon
     
  8. Mar 12, 2018
  9. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Not meaning to steal the rep's thunder but i think Jono:

    -No use of DOA with any bonus money - SUB or otherwise. It doesn't appear in your balance - like Betat - when you go into a restricted game so you actually can't play it. I've played it with real cash, got lucky and made a withdrawal no problem so don't think any issues there: what's active? When in the bonus money or when you have the bonus money available ;)

    -Their bonus structure has been Bonus and Cash separate for while now i think.

    I like Redbet but:

    - Not a great loyalty scheme per se but you go get regular 50% etc offers and deposit - free spins offers
    - Pretty sure withdrawals used to be faster - within hours - now it's more like 24
    -Problem with the free spins offers is that if you win and cash out, you lose them. Compare that with Leovegas where you can deposit, play, withdraw and still have the spins. Appreciate that they probably don't want depositing, wagering x1 deposit, withdraw and then spins but still :)
     
    Jono777 likes this.
  10. Mar 13, 2018
  11. EvokeGamingManager

    EvokeGamingManager Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Good morning Jono777!

    First of all I would like to thank pinnit2014 for jumping in an clearing out most parts of your questions! :thumbsup:

    To make sure nothing is left out I will also answer your questions accordingly.

    1) As you stated there was a time where Dead or Alive was only excluded from the Welcome offer/First deposit offer.

    As of the last update in the bonus terms Dead or Alive is not allowed/able to wager bonus funds in anymore:
    "
    9. Player is not allowed to use bonus funds to wager on any of the excluded games. The list of excluded games includes, but is not limited to, the following games; Table Games, Jackpot Games, Live Casino, All American, All American Double Up, Casino Hold’em, Deuces Wild Double Up, Deuces Wild, Jacks or Better, Jacks or Better Double Up, Jacks or Better, Joker Wild, Joker Wild Double Up, Oasis Poker Professional, Oasis Poker Professional High, Oasis Poker Professional Low, TXS Hold’em Professional Series, TXS Hold’em Professional Series High, TXS Hold’em Professional Series Low, Jackpot 6000, The Wish Master, Blood Suckers, 1429 Uncharted Seas, Dead or Alive, Kings of Chicago, Devil’s Delight, Scrooge, Robin Hood: Shifting Riches, Tower Quest, Pearls of India, Eye of the Kraken, Castle Builder or Castle Builder 2.

    Such behaviour will be deemed as a breach of these bonus terms and the bonus and any related winnings will be forfeited."

    2) Redbet (and any of the other Evoke brands) all have non-sticky bonuses.

    If you deposit 20€ and receive a 20€ deposit match the balances are separated and your real money will be used first.
    Any winnings while playing with the real money can be withdrawn, the only wagering requirement on these funds are the x1 wager of the deposited amount.

    Once a withdrawal is made of real funds while a bonus is active the withdrawal will forfeit any bonus funds active on the account at the time.


    Please don't hesitate to let all your thoughts and questions out!
    I am here for you guys just as you are here for us.

    Best regards,
    Emil
     
    Last edited by a moderator: Mar 13, 2018
    ternur, pinnit2014 and Jono777 like this.
  12. Mar 13, 2018
  13. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Welcome Emil :)

    Great to hear from you here!
    Hope you'll soon become our regular poster :D
     
    Betreels Casino likes this.

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