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Updates from redbet!

Discussion in 'Introduce yourself! (New Members)' started by Mr Green-Redbet_Customer supportRep, Mar 12, 2018.

    Mar 12, 2018
  1. Mr Green-Redbet_Customer supportRep

    Mr Green-Redbet_Customer supportRep Senior Affiliate manager

    Location:
    Malta
    Hi everyone,

    My name is Emil and I'm going to be taking over as representative for redbet.

    I started off my journey at 2015 when I joined the Customer Support team for redbet.
    Since then I've worked my way up and became the Support Manager and after that I joined the Affiliate Department, where I'm working presently.

    Since I've worked within the CS department I have a wide knowledge of the old and the new times off redbet and it's core.

    A little about myself:

    - Born and raised in Sweden (Fortunately in this present time it's easy to leave it behind!)
    - Got a long experience with iGaming, not only from the operators point of view but also as a player.
    - I've been working most of my grown up life within positions that are improving the customer journey.
    - Eager to learn and also eager to assist!

    Should there be any questions or thoughts, do not hesitate to put them to light.
    I am here for you guys just as you are here for us!

    Looking forward to e-meeting you all.

    Best regards,
    Emil
     
  2. Mar 12, 2018
  3. sapit222

    sapit222 Meister Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Welcome to CM Emil! :thumbsup:
     
  4. Mar 12, 2018
  5. Mr Green-Redbet_Customer supportRep

    Mr Green-Redbet_Customer supportRep Senior Affiliate manager

    Location:
    Malta
    Thank you very mucho!

    Pleasure e-meet all of you.
     
  6. Mar 12, 2018
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Hi and a warm welcome to CM

    Couple of questions please, not played at Redbet in a while but no reason other than confusion over current terms.

    Recently started getting bonus (deposit match) offers, usually a Friday, with regards to these bonuses

    1) Can Dead or Alive video slot be played whilst this bonus is active (previously told, ok for reloads but NOT if it is first deposit / SUB)

    2) How does bonus structure work nowadays at Redbet for us in the UK after UKGC recently ruled cash balance cannot be 'locked in'

    cheers

    Jon
     
  8. Mar 12, 2018
  9. pinnit2014

    pinnit2014 Meister Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow and Home - N Ireland
    Not meaning to steal the rep's thunder but i think Jono:

    -No use of DOA with any bonus money - SUB or otherwise. It doesn't appear in your balance - like Betat - when you go into a restricted game so you actually can't play it. I've played it with real cash, got lucky and made a withdrawal no problem so don't think any issues there: what's active? When in the bonus money or when you have the bonus money available ;)

    -Their bonus structure has been Bonus and Cash separate for while now i think.

    I like Redbet but:

    - Not a great loyalty scheme per se but you go get regular 50% etc offers and deposit - free spins offers
    - Pretty sure withdrawals used to be faster - within hours - now it's more like 24
    -Problem with the free spins offers is that if you win and cash out, you lose them. Compare that with Leovegas where you can deposit, play, withdraw and still have the spins. Appreciate that they probably don't want depositing, wagering x1 deposit, withdraw and then spins but still :)
     
    Jono777 likes this.
  10. Mar 13, 2018
  11. Mr Green-Redbet_Customer supportRep

    Mr Green-Redbet_Customer supportRep Senior Affiliate manager

    Location:
    Malta
    Good morning Jono777!

    First of all I would like to thank pinnit2014 for jumping in an clearing out most parts of your questions! :thumbsup:

    To make sure nothing is left out I will also answer your questions accordingly.

    1) As you stated there was a time where Dead or Alive was only excluded from the Welcome offer/First deposit offer.

    As of the last update in the bonus terms Dead or Alive is not allowed/able to wager bonus funds in anymore:
    "
    9. Player is not allowed to use bonus funds to wager on any of the excluded games. The list of excluded games includes, but is not limited to, the following games; Table Games, Jackpot Games, Live Casino, All American, All American Double Up, Casino Hold’em, Deuces Wild Double Up, Deuces Wild, Jacks or Better, Jacks or Better Double Up, Jacks or Better, Joker Wild, Joker Wild Double Up, Oasis Poker Professional, Oasis Poker Professional High, Oasis Poker Professional Low, TXS Hold’em Professional Series, TXS Hold’em Professional Series High, TXS Hold’em Professional Series Low, Jackpot 6000, The Wish Master, Blood Suckers, 1429 Uncharted Seas, Dead or Alive, Kings of Chicago, Devil’s Delight, Scrooge, Robin Hood: Shifting Riches, Tower Quest, Pearls of India, Eye of the Kraken, Castle Builder or Castle Builder 2.

    Such behaviour will be deemed as a breach of these bonus terms and the bonus and any related winnings will be forfeited."

    2) Redbet (and any of the other Evoke brands) all have non-sticky bonuses.

    If you deposit 20€ and receive a 20€ deposit match the balances are separated and your real money will be used first.
    Any winnings while playing with the real money can be withdrawn, the only wagering requirement on these funds are the x1 wager of the deposited amount.

    Once a withdrawal is made of real funds while a bonus is active the withdrawal will forfeit any bonus funds active on the account at the time.


    Please don't hesitate to let all your thoughts and questions out!
    I am here for you guys just as you are here for us.

    Best regards,
    Emil
     
    Last edited by a moderator: Mar 13, 2018
    ternur, pinnit2014 and Jono777 like this.
  12. Mar 13, 2018
  13. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Welcome Emil :)

    Great to hear from you here!
    Hope you'll soon become our regular poster :D
     
    Betreels Casino likes this.
  14. Jan 16, 2019
  15. sapit222

    sapit222 Meister Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    I didnt want to start a new thread about this.
    Just got so annoyed with them. :mad:

    I requested the new welcome bonus 2 days ago at Redbet, but still havent received it. :eek2::eek:

    Its not automatic even i used the bonuscode.
    I have talked with chat support, email support and also the rep @Mr Green-Redbet_Rep , but no help sadly.
    They just tell me to wait...

    Now i dont want to wait any longer so i requested a withdrawal.
    I talked with chat about that also and they want me to playthrough my money 1 time before i make a withdrawal eventhough i didnt get the bonus. :what:

    Of course i will not do that.

    Seems like they want to keep my money... :what: :machinegunner:
     
  16. Jan 16, 2019
  17. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I guess most every Swedish gambler is now going over all offers there is, and I haven't even started yet :)
    Why can't you wait a little? You're not broke so it won't hurt you, or is it rude of me to suggest that :)
     
    sapit222 likes this.
  18. Jan 16, 2019
  19. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Isn't two days quite a long wait for a bonus to be added? Staffing/activity levels isnt his problem:rolleyes:
     
    Mouche12 and sapit222 like this.
  20. Jan 16, 2019
  21. Louforbes85

    Louforbes85 Experienced Member

    Location:
    Uk
    I agree, if it took a company more than a couple of hours never mind days to add a bonus I definitely wouldn't want to play there! This sort of thing should be automatic unless were back to gambling in the 90s!
     
    Mouche12 and sapit222 like this.
  22. Jan 16, 2019
  23. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    It is and I would never wait that long. But then I also know that there are a lot of other offers he could use while waiting for it to get solved so that is why I asked the question.
    It's not much he can do if they refuse to help, but i doubt he will go back.
     
    sapit222 likes this.
  24. Jan 16, 2019
  25. sapit222

    sapit222 Meister Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Does Redbet have new owners or something? :what:

    I think they used to be good before, but now they are just ridiculously bad! :eek2: :eek:
    (some of the chat support was friendly though :thumbsup: )

    Still no bonus and still no reply about the bonus..

    Of course i got an email quickly when i made a withdrawal though... some1 was concerned and wanted to know why i havent played (away?) my money. :axeman:

    Now ive asked them to flush my withdrawal and close my account.
    Think ill close my account at Mr Green also couse they have the same support sadly.
     
  26. Jan 16, 2019
  27. sapit222

    sapit222 Meister Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    I wanted to play 2 days ago... :(
    Not as much in the mode for it since then..
     
  28. Jan 16, 2019
  29. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    They got bad already a couple of years ago when they first was sold to Bonniers. Then bought by MrGreen and got even worse.
    They are suppose to be reliable but I have no clue why they are treating anyone so bad as with you now.
    The rep was in here also earlier and since he was tagged i'm sure he read it. Really bad!
     
    Mouche12, Borgie and sapit222 like this.
  30. Jan 16, 2019
  31. sapit222

    sapit222 Meister Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    That doesnt sound so good. :eek:

    Got an email from them asking for a review at Trustpilot. :what:

    They will get an honest1, just what i think about them atm. :D

    :machinegunner:
     
    theapple likes this.
  32. Jan 16, 2019
  33. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Now how stupid are they?:D
     
    sapit222 likes this.
  34. Jan 16, 2019
  35. sapit222

    sapit222 Meister Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Well, they got a nice and shining (1) star from me. :D :thumbsup:
     
    Borgie and Tirilej like this.
  36. Jan 17, 2019
  37. sapit222

    sapit222 Meister Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    So the problem continues.. :rolleyes:

    Got the same automatic email again from Redbet that they want me to play with my money before any withdrawal can be made...
    But nothing about the missing bonus. :axeman:

    Its been 3 days now and they quietly refuse to give me the bonus (although i dont want it anymore and ive even told them to close my account) they just want me to spend my money at their broken casino.

    I closed my account at Mr Green yesterday and got a friendly email back asking why i wanted to close it, but that they would do that of course. :thumbsup:

    I made a new withdrawal today (again) and also sent a new email telling them to process it quickly and also close my account (again). :puke:

    I wonder how many players Redbet have fooled with the pretended new welcome bonus offer and then they dont get it, or it just takes forever for them to add the bonus so many players play with their own money (and lose?) and dont get the bonus couse of that? :confused: :eek2: :eek:
     
  38. Jan 17, 2019
  39. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Honestly I think a lot of casinos who got a Swedish license suddenly are having a huge amount of new customers. Those that are just bonus hunting and new normal customers.
    Even if you are one of the normal ones I guess they don't know that.
    I'm just explaining what I'm thinking here!

    I talked to a Swedish guy in pm's the other day and he had gone over every single casino that offered a sports bonus already after one week. Then you might understand what they are facing.
    Also those that try to break some rules.

    I do understand the frustration but it might feel better if you think like me.

    Edit: @Mr Green-Redbet_Rep I think it's time you respond here. I didn't even see that it was your own thread.
     

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