Updates from redbet!

Mr Green-Redbet_Customer supportRep

Senior Affiliate manager
Hi everyone,

My name is Emil and I'm going to be taking over as representative for redbet.

I started off my journey at 2015 when I joined the Customer Support team for redbet.
Since then I've worked my way up and became the Support Manager and after that I joined the Affiliate Department, where I'm working presently.

Since I've worked within the CS department I have a wide knowledge of the old and the new times off redbet and it's core.

A little about myself:

- Born and raised in Sweden (Fortunately in this present time it's easy to leave it behind!)
- Got a long experience with iGaming, not only from the operators point of view but also as a player.
- I've been working most of my grown up life within positions that are improving the customer journey.
- Eager to learn and also eager to assist!

Should there be any questions or thoughts, do not hesitate to put them to light.
I am here for you guys just as you are here for us!

Looking forward to e-meeting you all.

Best regards,
Emil
 

Jono777

Meister Member
CAG
mm1
mm4
Hi and a warm welcome to CM

Couple of questions please, not played at Redbet in a while but no reason other than confusion over current terms.

Recently started getting bonus (deposit match) offers, usually a Friday, with regards to these bonuses

1) Can Dead or Alive video slot be played whilst this bonus is active (previously told, ok for reloads but NOT if it is first deposit / SUB)

2) How does bonus structure work nowadays at Redbet for us in the UK after UKGC recently ruled cash balance cannot be 'locked in'

cheers

Jon
 

pinnit2014

Meister Member
PABnoaccred
mm1
Not meaning to steal the rep's thunder but i think Jono:

-No use of DOA with any bonus money - SUB or otherwise. It doesn't appear in your balance - like Betat - when you go into a restricted game so you actually can't play it. I've played it with real cash, got lucky and made a withdrawal no problem so don't think any issues there: what's active? When in the bonus money or when you have the bonus money available ;)

-Their bonus structure has been Bonus and Cash separate for while now i think.

I like Redbet but:

- Not a great loyalty scheme per se but you go get regular 50% etc offers and deposit - free spins offers
- Pretty sure withdrawals used to be faster - within hours - now it's more like 24
-Problem with the free spins offers is that if you win and cash out, you lose them. Compare that with Leovegas where you can deposit, play, withdraw and still have the spins. Appreciate that they probably don't want depositing, wagering x1 deposit, withdraw and then spins but still :)
 

Mr Green-Redbet_Customer supportRep

Senior Affiliate manager
Good morning Jono777!

First of all I would like to thank pinnit2014 for jumping in an clearing out most parts of your questions! :thumbsup:

To make sure nothing is left out I will also answer your questions accordingly.

1) As you stated there was a time where Dead or Alive was only excluded from the Welcome offer/First deposit offer.

As of the last update in the bonus terms Dead or Alive is not allowed/able to wager bonus funds in anymore:
"
9. Player is not allowed to use bonus funds to wager on any of the excluded games. The list of excluded games includes, but is not limited to, the following games; Table Games, Jackpot Games, Live Casino, All American, All American Double Up, Casino Hold’em, Deuces Wild Double Up, Deuces Wild, Jacks or Better, Jacks or Better Double Up, Jacks or Better, Joker Wild, Joker Wild Double Up, Oasis Poker Professional, Oasis Poker Professional High, Oasis Poker Professional Low, TXS Hold’em Professional Series, TXS Hold’em Professional Series High, TXS Hold’em Professional Series Low, Jackpot 6000, The Wish Master, Blood Suckers, 1429 Uncharted Seas, Dead or Alive, Kings of Chicago, Devil’s Delight, Scrooge, Robin Hood: Shifting Riches, Tower Quest, Pearls of India, Eye of the Kraken, Castle Builder or Castle Builder 2.

Such behaviour will be deemed as a breach of these bonus terms and the bonus and any related winnings will be forfeited."

2) Redbet (and any of the other Evoke brands) all have non-sticky bonuses.

If you deposit 20€ and receive a 20€ deposit match the balances are separated and your real money will be used first.
Any winnings while playing with the real money can be withdrawn, the only wagering requirement on these funds are the x1 wager of the deposited amount.

Once a withdrawal is made of real funds while a bonus is active the withdrawal will forfeit any bonus funds active on the account at the time.


Please don't hesitate to let all your thoughts and questions out!
I am here for you guys just as you are here for us.

Best regards,
Emil
 
Last edited by a moderator:

LadyJelena

CM Account Manager
Staff member
CAG
MM
Welcome Emil :)

Great to hear from you here!
Hope you'll soon become our regular poster :D
 

sapit222

Meister Member
PABaccred
MM
I didnt want to start a new thread about this.
Just got so annoyed with them. :mad:

I requested the new welcome bonus 2 days ago at Redbet, but still havent received it. :eek2::eek:

Its not automatic even i used the bonuscode.
I have talked with chat support, email support and also the rep @Mr Green-Redbet_Rep , but no help sadly.
They just tell me to wait...

Now i dont want to wait any longer so i requested a withdrawal.
I talked with chat about that also and they want me to playthrough my money 1 time before i make a withdrawal eventhough i didnt get the bonus. :what:

Of course i will not do that.

Seems like they want to keep my money... :what: :machinegunner:
 

Tirilej

Still a Lady
CAG
MM
I guess most every Swedish gambler is now going over all offers there is, and I haven't even started yet :)
Why can't you wait a little? You're not broke so it won't hurt you, or is it rude of me to suggest that :)
 

SpinUk

Senior Member
PABnonaccred
MM
I guess most every Swedish gambler is now going over all offers there is, and I haven't even started yet :)
Why can't you wait a little? You're not broke so it won't hurt you, or is it rude of me to suggest that :)
Isn't two days quite a long wait for a bonus to be added? Staffing/activity levels isnt his problem:rolleyes:
 

Louforbes85

Experienced Member
Isn't two days quite a long wait for a bonus to be added? Staffing/activity levels isnt his problem:rolleyes:
I agree, if it took a company more than a couple of hours never mind days to add a bonus I definitely wouldn't want to play there! This sort of thing should be automatic unless were back to gambling in the 90s!
 

Tirilej

Still a Lady
CAG
MM
Isn't two days quite a long wait for a bonus to be added? Staffing/activity levels isnt his problem:rolleyes:
It is and I would never wait that long. But then I also know that there are a lot of other offers he could use while waiting for it to get solved so that is why I asked the question.
It's not much he can do if they refuse to help, but i doubt he will go back.
 

sapit222

Meister Member
PABaccred
MM
Does Redbet have new owners or something? :what:

I think they used to be good before, but now they are just ridiculously bad! :eek2: :eek:
(some of the chat support was friendly though :thumbsup: )

Still no bonus and still no reply about the bonus..

Of course i got an email quickly when i made a withdrawal though... some1 was concerned and wanted to know why i havent played (away?) my money. :axeman:

Now ive asked them to flush my withdrawal and close my account.
Think ill close my account at Mr Green also couse they have the same support sadly.
 

sapit222

Meister Member
PABaccred
MM
I guess most every Swedish gambler is now going over all offers there is, and I haven't even started yet :)
Why can't you wait a little? You're not broke so it won't hurt you, or is it rude of me to suggest that :)
I wanted to play 2 days ago... :(
Not as much in the mode for it since then..
 

Tirilej

Still a Lady
CAG
MM
I wanted to play 2 days ago... :(
Not as much in the mode for it since then..
They got bad already a couple of years ago when they first was sold to Bonniers. Then bought by MrGreen and got even worse.
They are suppose to be reliable but I have no clue why they are treating anyone so bad as with you now.
The rep was in here also earlier and since he was tagged i'm sure he read it. Really bad!
 

sapit222

Meister Member
PABaccred
MM
They got bad already a couple of years ago when they first was sold to Bonniers. Then bought by MrGreen and got even worse.
They are suppose to be reliable but I have no clue why they are treating anyone so bad as with you now.
The rep was in here also earlier and since he was tagged i'm sure he read it. Really bad!
That doesnt sound so good. :eek:

Got an email from them asking for a review at Trustpilot. :what:

They will get an honest1, just what i think about them atm. :D

:machinegunner:
 

sapit222

Meister Member
PABaccred
MM
So the problem continues.. :rolleyes:

Got the same automatic email again from Redbet that they want me to play with my money before any withdrawal can be made...
But nothing about the missing bonus. :axeman:

Its been 3 days now and they quietly refuse to give me the bonus (although i dont want it anymore and ive even told them to close my account) they just want me to spend my money at their broken casino.

I closed my account at Mr Green yesterday and got a friendly email back asking why i wanted to close it, but that they would do that of course. :thumbsup:

I made a new withdrawal today (again) and also sent a new email telling them to process it quickly and also close my account (again). :puke:

I wonder how many players Redbet have fooled with the pretended new welcome bonus offer and then they dont get it, or it just takes forever for them to add the bonus so many players play with their own money (and lose?) and dont get the bonus couse of that? :confused: :eek2: :eek:
 

Tirilej

Still a Lady
CAG
MM
So the problem continues.. :rolleyes:

Got the same automatic email again from Redbet that they want me to play with my money before any withdrawal can be made...
But nothing about the missing bonus. :axeman:

Its been 3 days now and they quietly refuse to give me the bonus (although i dont want it anymore and ive even told them to close my account) they just want me to spend my money at their broken casino.

I closed my account at Mr Green yesterday and got a friendly email back asking why i wanted to close it, but that they would do that of course. :thumbsup:

I made a new withdrawal today (again) and also sent a new email telling them to process it quickly and also close my account (again). :puke:

I wonder how many players Redbet have fooled with the pretended new welcome bonus offer and then they dont get it, or it just takes forever for them to add the bonus so many players play with their own money (and lose?) and dont get the bonus couse of that? :confused: :eek2: :eek:
Honestly I think a lot of casinos who got a Swedish license suddenly are having a huge amount of new customers. Those that are just bonus hunting and new normal customers.
Even if you are one of the normal ones I guess they don't know that.
I'm just explaining what I'm thinking here!

I talked to a Swedish guy in pm's the other day and he had gone over every single casino that offered a sports bonus already after one week. Then you might understand what they are facing.
Also those that try to break some rules.

I do understand the frustration but it might feel better if you think like me.

Edit: @Mr Green-Redbet_Rep I think it's time you respond here. I didn't even see that it was your own thread.
 
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