Baptism by Fire - success Twin Casino Entering the Flames

[lockinlove]

Are the starting bets set higher than most, or on par?

Hard to say I didnt get to play too many slots. But bod def was higher and so was reactoonz

 

[Tirilej]

Hard to say I didnt get to play too many slots. But bod def was higher and so was reactoonz

I've never seen bod start on 10c anywhere. It's usually $2. It's different on a few casinos though which is irritating since you easily can make mistakes. The best would be if all could start on the lowest betsize.

Otherwise they have more bet options than many other casinos, at least when it comes to png.

 

[lockinlove]

It seems like it might be a different version or something. There is no 4 cent denom either. It goes 1,2,3,5,10. Not a big deal you can just play with the other one and increase that one to get there..but havent seen that before either.

The casinos I play at for playngo are both 10 cent denom. Slotsmillion and cleopatra. Leovegas is $2, casino cruise group $2. I think this is the first time I saw $10 start bet and $3 start bet on reactoonz.

i was more worried about people misclicking on $10 bets and breaking bonus terms than anything so the casino having the block in place takes care of that. Im also not used to seeing smaller newer casinos having a block. Im used to them trying to take advantage of people so its good to see another casino out there trying to survive just on the rtp instead of angling people.

This is actually one of the better casinos I have come across in awhile. Treating players like an actual player and not their personal atm is nice to see these days

 

[Twin]

Nice to see you guys have a block in place. Looks like you guys have been listening to players around forums!

Tried $100 plus $100 bonus. I played reactoonz, bod, jammin jars, zeppelin and rainbow ryan. $200 wont go far on those games at all. You more or less need $1000 balance for those games on 60 cents.

Casino played nice, saw the warning on max bet thought it was nice. Games played fine. Seems like a decent reward system with the wager free stuff...would have to play there for awhile to get a feel for it though and how often the rewards come.

Seems like you guys everything in order to be a good casino! Just need to add few more deposit option such as instadebit.

Hi lockinlove,

Sorry to hear there were no luck this time.. those games owe me some money as well these last few months!
I am glad to hear you like our reward system so far, we got something quite nice coming for you guys very soon.

Have a good one!

Kasper,
Casino Manager
Twin

 

[Sonict]

I am tempted to sign up to Twin Casino, but the welcome terms confuse me in terms of the extra spins... I would be depositing $50 and get %100 match + the 50 spins on Dwarfs go Wild and the terms also say that you need to play those freespins before you do a withdraw or else all winnings are void... Something like that.

So this means, that after I take the deposit bonus, I have to play the freespins on Dwarfs go Wild first before I do anything else? (I also assume the wins also add to the wagering requirements and don't have a max cashout on them )

This is the one thing that is stopping me from signing up as the last thing I want is to win and then break the T & C so then I get... Nothing. :/ @Twin

The website itself is nice and you can filter the slots by provider which is always good as a few sites I play at don't even have a "filter by provider" feature at all and also with Canadians losing a ton of providers recently... Having those slots saying "HAHAHAHAHA - You can't play me" and taunting me is mean.

 

[Twin]

Hard to say I didnt get to play too many slots. But bod def was higher and so was reactoonz

Yes indeed, book of dead seem to be set incorrectly up.
This will be fixed in the morning, easy fix, and be set to 1-2eur/usd/etc. as I think that's a great starting point for a game like BoD.

Apologies for that one,

Have a good one,

Kasper,
Casino Manager
Twin

 

[lockinlove]

Yes I see that term too and must have missed it

5. You have to play your free spins before requesting a withdrawal. If a withdrawal is requested, remaining free spins will be forfeited and eventual winnings will be annulled.

that def needs to be clarified and written better IMO

 

[Twin]

I am tempted to sign up to Twin Casino, but the welcome terms confuse me in terms of the extra spins... I would be depositing $50 and get %100 match + the 50 spins on Dwarfs go Wild and the terms also say that you need to play those freespins before you do a withdraw or else all winnings are void... Something like that.

So this means, that after I take the deposit bonus, I have to play the freespins on Dwarfs go Wild first before I do anything else? (I also assume the wins also add to the wagering requirements and don't have a max cashout on them )

This is the one thing that is stopping me from signing up as the last thing I want is to win and then break the T & C so then I get... Nothing. :/ @Twin

The website itself is nice and you can filter the slots by provider which is always good as a few sites I play at don't even have a "filter by provider" feature at all and also with Canadians losing a ton of providers recently... Having those slots saying "HAHAHAHAHA - You can't play me" and taunting me is mean.

Hi Sonict,

Thanks for your message!

Yep it's sad you guys are missing out on so many great providers :/
First of all, let me assure you, that the issue about provider filters is something we are already working on fixing, so we don't taunt our dear Canadians!
I shall hope to get this completely fixed soon

Are you referring to this rule in our terms:
"
5. You have to play your free spins before requesting a withdrawal. If a withdrawal is requested, remaining free spins will be forfeited and eventual winnings will be annulled.
"
I am very sure this is term, that has been very badly worded.
I am sure it should be " withdrawal without playing your free spins is fine, but your free spins are simply lost as well/forfeited. and so are any winnings derived from any free spins used"
Apologies for that one as well! Will get updated asap.

Thanks guys! We really appreciate all this gold feedback

Kind regards,

Kasper,
Casino Manager
Twin

 

[lockinlove]

Hey pretty nice welcome bonus too. Two 100% and freespins. And the freespins are 40 cents instead of 20 cent.

 

[bebo67]

Hey pretty nice welcome bonus too. Two 100% and freespins. And the freespins are 40 cents instead of 20 cent.

I will be depositing next week if we can figure how to get around the phone code, as I don't have a cell.

 

[slotmaster]

Hmmm ya if they had instadebit I would maybe give a try as it seems to be a good place from what I am reading so far and a very responsive rep. Your name would not be Dan, would it?

 

[Twin]

Hi lockinlove,

I just wanted to inform you and the rest of CM, that I have as fixed the Default bet on Book of dead, as promised!

It is now 1eur, which I think is a good default bet

Stay tuned for more updates guys and please continue to bring all the feedback forward we have!

Have a good one!

Kasper,
Casino Manager
Twin

 

[Twin]

Hmmm ya if they had instadebit I would maybe give a try as it seems to be a good place from what I am reading so far and a very responsive rep. Your name would not be Dan, would it?

Hi slotmaster,

Thanks for the positive remarks, my name is Kasper

For those interested I am Danish and have been living in Malta for about 5 years.

Instadebit is on our radar as well, just saying

Have a good one!

Kasper,
Casino Manger
Twin,

 

[Tirilej]

Hi slotmaster,

Thanks for the positive remarks, my name is Kasper

For those interested I am Danish and have been living in Malta for about 5 years.

Instadebit is on our radar as well, just saying

Have a good one!

Kasper,
Casino Manger
Twin,

I thought you were Scandinavian but you did write that English is your native language in your profile here. Not true then?

 

[Twin]

I thought you were Scandinavian but you did write that English is your native language in your profile here. Not true then?

Hiya Tirilej,

Not true at all However, please note that I have taken over this account from our previous Casino Manager, which was mentioned in a separate post.
At the moment we are very busy making Twin, as great as an experience as possible for you guys, so updating my native language will be done, but once I have a spare minute - no worries there guys

Well spotted btw!

Have a good one,

Kasper,
Casino Manager
Twin

 

[Twin]

Hey Casinomeister Members!

Thank you all so very much for taking the time checking us out and giving us a go
We have so far received a lot of great feedback, which will help us do even better! So Thank you!

To make things a bit more exciting today, we are giving you guys a taste of what’s coming to Twin very soon.

Ladies and gentlemen…

Let me present to you: Twin Races!
- Compete against other Twinners and receive instant rewards such as Cash, Free spins etc.
We have of course implemented the Twin Effect, so there’s 2 ways to finish 1st in every race!

1) Get the highest Multiplier score
and/or
2) Get the best score in total points.

Now we wanted to share this with you, since you guys have been so awesome with us so far!
So give it a shot today, check it out, play around with it!

We are aware of a few bugs, this is just a beta version, so bear with us guys
If you find something you are unhappy with or just have general feedback? Let us know!

Today’s Twin Race Schedule:

16.00 – 16.30:
Dead or Alive.

17.00 – 17.30:
Tigers Glory.

18.00 – 18.30:
Jack and the beanstalk.

19.00 – 19.30:
Cazino Zeppelin.

19.30 - 20.00:
Book of Dead.

20.00 – 20.30:
Big Bad Wolf.

Once you have logged in to your Twin account you will be able to go to

You do not have permission to view link Log in or register now.

There you will also be able to read full terms and conditions + our How-to guide

I hope you guys will enjoy! Today we have free spins up for grabs for our winners.
More prizes to be included very soon!

Have a good one & Have fun!

Kasper,
Casino Manager
Twin




​

 

[NeverLucky]

Well done on the Races @Twin
But if i may make a suggestion: Have 1 Race/Day at minimum/lower stake so there is something for the Low Rollers aswell if you can
Thats pretty much the thing stopping me from playing Races at other Sites unless i was able to build a Balance from a small deposit -- perhaps some Sites have lower Races aswell and i just haven't noticed them as its not always something i look out for .

Also: Do the Spins from the Races have the regular wagering requirement on them?
I personally always prefer if they don't but i get less spins instead -- though thats not the same for everyone and i understand if you keep them with wagering (maybe give winners a choice, that would be pretty neat.)

 

[TheAverageGuy]

Just to follow up on my original input. I have since made a few small deposits and managed a couple decent wins. Withdrawals to Ecopayz, while not as near instant as I prefer, have definitely stayed within reasonable limits in the same manner as Rizk, Guts et all.

Kasper is clearly not an absentee casino manager, his dedicated presence in this thread alone should show his desire to do well by his Casino and build a brand one can be happy attaching their name to.

Slot selection has all the fan favs and games load quick and run smooth,
haven't experienced any undue lag or any of the random, inconveniently timed disconnects that plagues other locations.

Built in reward scheme seems decent so far from what I've seen.

Twin has definitely made it into my depositing rotation.

This concludes the praise portion of this comment, now lets get back to the criticism.. ;-)

Starting bets are pretty hefty at least double where they are comfortable for the low roller (i.e. SPINIONS, the classic toss nickles at it slot, starts at 0.10. Sticky bandits at $0.30 instead of 0.15 and most other Quickspin games start at $0.40 when they can start as low as $0.10 ala Rizk..)

Deposit bonuses I've seen are all starting at $50-$75.. ouch... The minimum deposit for Ecopayz is $20, that's my happy spot for taking a bonus.. perhaps offer 2-3 tiers.. i.e. Deposit $20 get 20FS Deposit $50 get 50FS and Deposit $100 for 125FS! Entice me to upsell myself instead of just ignoring the bonus altogether.

*cough cough* Pending time is for chumps.. You get paid when I click deposit, Pay me when I click withdraw ;-P *cough cough*

Cheers!

 

[Twin]

Well done on the Races @Twin
But if i may make a suggestion: Have 1 Race/Day at minimum/lower stake so there is something for the Low Rollers aswell if you can
Thats pretty much the thing stopping me from playing Races at other Sites unless i was able to build a Balance from a small deposit -- perhaps some Sites have lower Races aswell and i just haven't noticed them as its not always something i look out for .

Also: Do the Spins from the Races have the regular wagering requirement on them?
I personally always prefer if they don't but i get less spins instead -- though thats not the same for everyone and i understand if you keep them with wagering (maybe give winners a choice, that would be pretty neat.)

Hi NeverLucky!

Thank's for that!

I'll add some races today with a lower min stake as well, so there's something for all!
- For now yes, the spins have the wagering requirement, but I will note that down for change as well.
Because, thinking about it, I agree 100% with you, you guys should not win a prize with a winnings cap OR a wagering requirement
- Here in the BETA it will unfortunately still be with wagering, but we will have that sorted!

Thank you for that awesome feedback!

Have a good one,

Kasper,
Casino Manager
Twin

 

[Twin]

Just to follow up on my original input. I have since made a few small deposits and managed a couple decent wins. Withdrawals to Ecopayz, while not as near instant as I prefer, have definitely stayed within reasonable limits in the same manner as Rizk, Guts et all.

Kasper is clearly not an absentee casino manager, his dedicated presence in this thread alone should show his desire to do well by his Casino and build a brand one can be happy attaching their name to.

Slot selection has all the fan favs and games load quick and run smooth,
haven't experienced any undue lag or any of the random, inconveniently timed disconnects that plagues other locations.

Built in reward scheme seems decent so far from what I've seen.

Twin has definitely made it into my depositing rotation.

This concludes the praise portion of this comment, now lets get back to the criticism.. ;-)

Starting bets are pretty hefty at least double where they are comfortable for the low roller (i.e. SPINIONS, the classic toss nickles at it slot, starts at 0.10. Sticky bandits at $0.30 instead of 0.15 and most other Quickspin games start at $0.40 when they can start as low as $0.10 ala Rizk..)

Deposit bonuses I've seen are all starting at $50-$75.. ouch... The minimum deposit for Ecopayz is $20, that's my happy spot for taking a bonus.. perhaps offer 2-3 tiers.. i.e. Deposit $20 get 20FS Deposit $50 get 50FS and Deposit $100 for 125FS! Entice me to upsell myself instead of just ignoring the bonus altogether.

*cough cough* Pending time is for chumps.. You get paid when I click deposit, Pay me when I click withdraw ;-P *cough cough*

Cheers!

Hi TheAverageGuy,

Thanks for the nice words!

Starting bets are on my radar, but it's always a hard thing to decide on.
From a personal perspective, I tend to like sites that start their bets around 1$/ 2$, but if you guys would like to have it set to the absolute minimum on every game? well, then that's what we'll do!
- I just need to gather some more feedback about this before I decide.

Thanks for your comments regarding our promotions as well! I will make sure we start giving out offers for customers depositing less than 50$ in the new year!

Thank you mate, have a good one!

Kasper,
Casino Manager
Twin

 

[Sonict]

I don't think it is the "Starting bets" on slots that are the issue. It is that on slots by "quickspin", the minimum amount that you can bet is not set up to use the lowest setting so the lowest bet you can make isn't the lowest that the slot can actually do. The levels look fine to me on demo mode since I can set spinions to 5 cent bets, but I don't have an account to see it in real play mode what the lowest bet would be, but it sounds like it would be 10 cent bets on Spinions when it could go down to 5 cents a spin.

 

[Twin]

Hey Sonict,

Thanks! I have checked Spinions in Real Money, and its 5 cent min. bet.
Check it on Sticky Bandits as well, min. is 15 cent.

- I know there are some games e.g. Reactoonz, where we need to activate min. bet to 20 cent.

Thanks for clearing it up Sonict, I will make sure that we have all "min. bet value's" available as soon as possible.

Have a good one,

Kasper,
Casino Manager
Twin

 

[TheAverageGuy]

Hey Sonict,

Thanks! I have checked Spinions in Real Money, and its 5 cent min. bet.
Check it on Sticky Bandits as well, min. is 15 cent.

- I know there are some games e.g. Reactoonz, where we need to activate min. bet to 20 cent.

Thanks for clearing it up Sonict, I will make sure that we have all "min. bet value's" available as soon as possible.

Have a good one,

Kasper,
Casino Manager
Twin

I had minimum .10 on Spinions, .30 on sticky bandits, .40 on the new tiger one and most others. .50 on fat Santa etc just an hour ago ;-)

I love spinions on .05 to save a balance every now and again and many of the Quickspin just don’t play the same starting at 0.40 as when you start them at 0.20 and work your way up.

Perhaps cdn settings are off?

 

[Twin]

Hi TheAverageGuy,

Sounds strage, must be something with our settings for sure.

As you can see on my attached Screenshot, I can play Spinions in "Real Money" on 0.05 cent

You do not have permission to view link Log in or register now.

I will look into this ASAP, thanks guys!

Kasper,
Casino Manager
Twin

 

[TheAverageGuy]

Hi TheAverageGuy,

Sounds strage, must be something with our settings for sure.

As you can see on my attached Screenshot, I can play Spinions in "Real Money" on 0.05 cent

You do not have permission to view link Log in or register now.

I will look into this ASAP, thanks guys!

Kasper,
Casino Manager
Twin

Just no love for our weak cdn dollar.. I understand... he said cursing the quick loss of today's deposits ;-P

 

[Twin]

Just no love for our weak cdn dollar.. I understand... he said cursing the quick loss of today's deposits ;-P

View attachment 101095

View attachment 101096

Hey TheTheAverageGuy,

Let's hope my amazing Casino Team, will be able to make some changes for you guys

Have a good one!

Kasper,
Casino Manager
Twin

 

[Twin]

Hey guys!

We are giving you guys a bit more time today to get ready!
I have also lowered the minimum bet per spin, on some of our races (the prizes stay the same!!)
So go have a go, win some Free Spins and enjoy some great Twin Races!

- Remember you have in each race, two possibilities to win!

Today’s Twin Race Schedule:

15.00 – 15.30:
Gonzo’s Quest VS Asgardian Stones (min bet 20 cent)

16.00 – 16.30:
Book of Dead vs Book of RA (min 50 cent)

17.00 – 17. 30:
Dark Vortex (min 10 cent)

18.00 – 18.30:
Eastern Emeralds (min 50 cent)

19.00 – 19.30:
Steam Tower VS Valley of the gods (min 50 cent)

19.30 - 20.00:
Ivan and the immortal King (20 cent min bet)

20.00 – 20.30:
Moon Princess vs Rise of the Olympus (min 50 cent)

Once you have logged in to your Twin account you will be able to go to

You do not have permission to view link Log in or register now.

There you will also be able to read full terms and conditions + our How-to guide

- Attached a Screenshot of how cool the Twin Race Lobby looks!!

I hope you guys will enjoy!

Kasper,
Casino Manager
Twin

​

 

[Twin]

And how cool is this??

- We are very proud, as you can tell!

Have fun guys!

Kasper,
Casino Manager
Twin

 

[TheAverageGuy]

It's me again Margaret...

;-)

Since my attention was brought to the loyalty area (thanks btw)
I found myself finally reading the process for leveling up player vip/loyalty level and wonder about the reasoning for having it based on both bet size and amount wagered.

The 1Euro/$1.5cdn=1 Point is clear and simple enough,

Is there a reason to exclude every bet that falls below the 0.40Euro/0.60Cdn threshold?
15 bets at 0.10 or two bets at 0.75, they both still add up to the $1.50cdn required for a point?

I noticed this because almost all of my bets have been at the $0.40-$0.50 level that is minimum on the slots I've been playing, which explained the lack of movement on my level ;-)

Typically I wager between $0.10 and $0.40 on the early rounds of slotplay ( more when I'm winning ;-P )

So hypothetically two players each wager $1500 in their playing session.
(For simplicity's sake, players make 10 bets/minute. dollar values are cdn currency)

Player A) 150 bets at $10 for 15 minutes on site
Player B) 3000 bets at $0.50 for 300/5hrs minutes on site

Player A gets 1000 points towards loyalty for their 15 mins
Player B gets 0 points towards loyalty for their 5 hours

Both wagered the exact same amount of capitol. Player B also spent a lot more time,
yet only player A is rewarded..

Is there a method to this madness? ;-)


TLDR-
Why does loyalty program exclude bets under $0.60 when calculating loyalty points?
*sniffle* shouldn't a player's time count at least as much as their betsize? *sob*

 

[Twin]

It's me again Margaret...

;-)

Since my attention was brought to the loyalty area (thanks btw)
I found myself finally reading the process for leveling up player vip/loyalty level and wonder about the reasoning for having it based on both bet size and amount wagered.

The 1Euro/$1.5cdn=1 Point is clear and simple enough,

Is there a reason to exclude every bet that falls below the 0.40Euro/0.60Cdn threshold?
15 bets at 0.10 or two bets at 0.75, they both still add up to the $1.50cdn required for a point?

I noticed this because almost all of my bets have been at the $0.40-$0.50 level that is minimum on the slots I've been playing, which explained the lack of movement on my level ;-)

Typically I wager between $0.10 and $0.40 on the early rounds of slotplay ( more when I'm winning ;-P )

So hypothetically two players each wager $1500 in their playing session.
(For simplicity's sake, players make 10 bets/minute. dollar values are cdn currency)

Player A) 150 bets at $10 for 15 minutes on site
Player B) 3000 bets at $0.50 for 300/5hrs minutes on site

Player A gets 1000 points towards loyalty for their 15 mins
Player B gets 0 points towards loyalty for their 5 hours

Both wagered the exact same amount of capitol. Player B also spent a lot more time,
yet only player A is rewarded..

Is there a method to this madness? ;-)


TLDR-
Why does loyalty program exclude bets under $0.60 when calculating loyalty points?
*sniffle* shouldn't a player's time count at least as much as their betsize? *sob*

Hi TheAverageGuy,

Now now, calling it madness would be a bit harsh word!

We always strive at Twin to offer all our customers the very best.

- True. There will be a difference in those two scenarios you have put forward, but please understand that any bet contributes towards wagering of any bonus. Meanwhile you also accumulate points for Loyalty. Additionally you can also join a Twin Race.
All of this for a 10 cent a spin(e.g.) meaning you can get a deposit bonus, play it on a Twin Race on 10 cent, and accumulate both winnings from Twin Race + Loyalty Program + Wagering your bonus, while you have the obvious chance of winning money while you play. For these reasons we have a minimum bet to play on our Loyalty Program.

As always we thank you for the feedback, and we will have a review on our Loyalty Program as well, to see if there is anything we can tweak.

Thanks!

Kasper,
Casino Manager
Twin

 

[TheAverageGuy]

Remember, they only pick on you because they like you...
or they're just (expletive deleted) jerks..
either way you win.

;-)

 

[Twin]

I know buddy, haha!

Already loving this bromance we got going on here.

Kasper,
Casino Manager
Twin

 

[Tirilej]

Hi TheAverageGuy,

Now now, calling it madness would be a bit harsh word!

We always strive at Twin to offer all our customers the very best.

- True. There will be a difference in those two scenarios you have put forward, but please understand that any bet contributes towards wagering of any bonus. Meanwhile you also accumulate points for Loyalty. Additionally you can also join a Twin Race.
All of this for a 10 cent a spin(e.g.) meaning you can get a deposit bonus, play it on a Twin Race on 10 cent, and accumulate both winnings from Twin Race + Loyalty Program + Wagering your bonus, while you have the obvious chance of winning money while you play. For these reasons we have a minimum bet to play on our Loyalty Program.

As always we thank you for the feedback, and we will have a review on our Loyalty Program as well, to see if there is anything we can tweak.

Thanks!

Kasper,
Casino Manager
Twin

Wow, that was a bit special and not that great to hear.

Now I have only played there one time but I did manage to reach level 2, and got myself a huge reward of $1

I never use bonuses but it's rare that I bet over $1. So for me your loyalty isn't that great then or how does it work? This is the kind of day I get confused by everything so I'm happy if you tell me I've just misunderstood

 

[TheAverageGuy]

Wow, that was a bit special and not that great to hear.

Now I have only played there one time but I did manage to reach level 2, and got myself a huge reward of $1

I never use bonuses but it's rare that I bet over $1. So for me your loyalty isn't that great then or how does it work? This is the kind of day I get confused by everything so I'm happy if you tell me I've just misunderstood

as long as you're betting over 0.40euro/0.60cdn per bet it applies to loyalty points.

 

[Tirilej]

as long as you're betting over 0.40euro/0.60cdn per bet it applies to loyalty points.

Thanks! I believe I mostly play lower bets than that. It depends what I have of course.
I always try to get as long playtime as possible, and that is more important to me than winning a lot. It's a bit sad if I lose out of things just because I play like that.

 

[robby811]

Hello,

i have now done my first deposit and played a bit , but my Levelprogress is still 0% , i went to the Livechat and she told me she cant see any reason for that it is not progressed she will send me email when she have more Information.Hope that will be fixed soon...

 

[lockinlove]

You should make this for all currency. I deposited $100 to have fun on jungle books comp cause it says 50 cent bet needed to qualify.

Opened up the game and it told me I need to do $1 bet. Im not doing that on $100 balance and for a top prize of $100.

Cashed my money back out will keep an eye out for other promos.

 

[robby811]

LoL only bets over 40cent / Spin will forwoard my loyality level ??? Sorry but i m a lowroller and think thats it for me then playing....


After getting this checked for you with the relevant department the reason for this is that the bet needs to be at least €0.40 to generate loyalty points. I can see from your game play history most of your bets so far are €0.20.

You can find the Loyalty program terms and conditions here :

You do not have permission to view link Log in or register now.

and to be more precise the €0.40 bet required is mentioned in point 7. as follows:

7. Bets placed over the amount of €0.40 will generate loyalty points. Bets over the amount of €5.01 will generate the same amount of loyalty points as a bet of €5.

Thank you for your understanding and have a nice evening!



I have won 10€ in the Xmas Jungle Books Race yesterday which is not credited the terms said:

16. PRIZES WILL BE CREDITED TO THE WINNING PLAYERS' ACCOUNTS AT THE NEXT PLAYER LOGIN TO ANY YGGDRASIL SLOT AFTER THE END OF THE PROMOTION.

I have loged out and in start a YGGDRASIL slot but nothing credited

 

[TheAverageGuy]

I have won 10€ in the Xmas Jungle Books Race yesterday which is not credited the terms said:

16. PRIZES WILL BE CREDITED TO THE WINNING PLAYERS' ACCOUNTS AT THE NEXT PLAYER LOGIN TO ANY YGGDRASIL SLOT AFTER THE END OF THE PROMOTION.

I have loged out and in start a YGGDRASIL slot but nothing credited

In Yggdrasil's defense, the promo just closed 30 mins ago.. 15 minutes after your post ;-)

If not already crediting, shouldn't take too long, they're pretty good at their networked promos.

 

[robby811]

yes its closed since 0:00CET and in the terms said it will be credited after the next log in after its closed...I just wait till later today see what happened

16. PRIZES WILL BE CREDITED TO THE WINNING PLAYERS' ACCOUNTS AT THE NEXT PLAYER LOGIN TO ANY YGGDRASIL SLOT AFTER THE END OF THE PROMOTION.

 

[robby811]

Support is good and fast even at night i got response to the email less then 1,5H they will look into this....

I will have to forward this to the technical team. We aren’t able to give you a precise answer but we’ve sent your query to the relevant department and we will get back to you as soon as possible.

Thanks for your patience and have a Twintastic night!
Patrik
Twin Support Team

 

[lockinlove]

Hmm this is kind of bordering on encouraging reversals. I got this pop up as soon as I logged in. Not a fan of that.

 

[Twin]

Thanks! I believe I mostly play lower bets than that. It depends what I have of course.
I always try to get as long playtime as possible, and that is more important to me than winning a lot. It's a bit sad if I lose out of things just because I play like that.

Hi Tirilej

Sorry to hear you guys are at the moment missing out on our Loyalty Program, I have taken all of your feedback for now and will discuss it with Marcin over the holidays and have a look at some numbers etc.

You guys' feedback is always appreciated and we want to make your gaming experience with us unique, stay tuned!

Have a good one,

Kasper,
Casino Manager
Twin

 

[Twin]

LoL only bets over 40cent / Spin will forwoard my loyality level ??? Sorry but i m a lowroller and think thats it for me then playing....


After getting this checked for you with the relevant department the reason for this is that the bet needs to be at least €0.40 to generate loyalty points. I can see from your game play history most of your bets so far are €0.20.

You can find the Loyalty program terms and conditions here :

You do not have permission to view link Log in or register now.

and to be more precise the €0.40 bet required is mentioned in point 7. as follows:

7. Bets placed over the amount of €0.40 will generate loyalty points. Bets over the amount of €5.01 will generate the same amount of loyalty points as a bet of €5.

Thank you for your understanding and have a nice evening!



I have won 10€ in the Xmas Jungle Books Race yesterday which is not credited the terms said:

16. PRIZES WILL BE CREDITED TO THE WINNING PLAYERS' ACCOUNTS AT THE NEXT PLAYER LOGIN TO ANY YGGDRASIL SLOT AFTER THE END OF THE PROMOTION.

I have loged out and in start a YGGDRASIL slot but nothing credited

Hi robby811,

Cheers for your feedback as well mate,

I will be in contact with you guys very soon, no promises for change, but we will have a review on how the mechanics and payouts are working in our Loyalty Program,

Please do be noted that I already yesterday explained why there was a set minimum stake for our Loyalty Program to begin with

Have a good one!

Kasper,
Casino Manager
Twin

 

[Twin]

Hmm this is kind of bordering on encouraging reversals. I got this pop up as soon as I logged in. Not a fan of that.

View attachment 101173

Hi lockinlove,

Thanks for that! That will be sorted ASAP, this has not been intentional at all!

Have a good one,

Kasper,
Casino Manager
Twin

 

[robby811]

Hi robby811,

Cheers for your feedback as well mate,

I will be in contact with you guys very soon, no promises for change, but we will have a review on how the mechanics and payouts are working in our Loyalty Program,

Please do be noted that I already yesterday explained why there was a set minimum stake for our Loyalty Program to begin with

Have a good one!

Kasper,
Casino Manager
Twin

Hello,

the Prizemoney from yesterdays Xmas race is still not credited

 

[Twin]

​

Hello,

the Prizemoney from yesterdays Xmas race is still not credited

Hi robby811,

Sent you a PM now

Have a good one,

Kasper,
Casino manager
Twin

 

[Twin]

Duration: 30 min.

Spins to qualify: 20.

max spins: 50 spins.

Prizes:

(Sticky Bandits, FS 0.10 value)

1st prize: 50 free spins

2nd prize 25 free

3rd 10 free spins

4th – 5th -5 free spins.

_______________________________________________


Today’s Twin Race Schedule:
16.00- 16.30
Berryburst (10 cent minimum)

17.00 – 17.30:
Starburst (10 cent minimum)

18.00 – 18.30:
Banana Rock vs Jumanji (10cent minimum)

19.00 – 19.30:
vikings go wild (25 cent minimum)

20.00 – 20.30:
House of Doom (10cent minimum)

20.30 - 21.00:
Double stacks (10cent minimum)

21.00 – 21.30:
Book of OZ vs Rocket Fellas (10 cent minimum)

You do not have permission to view link Log in or register now.

All times are in GMT+1

Have a good one,

Kasper,
Casino Manager
Twin

​

 

[robby811]

Hi robby811,

Sent you a PM now

Have a good one,

Kasper,
Casino manager
Twin

Thx prize recieved now.

 

[Twin]

Thx prize recieved now.

Hi robby811,

Awesome stuff, thanks for confirming!!

We also checked with Yggdrasil and they are not aware why prizes were not issued sooner,

We do however apologize for any inconvenience caused!

Kasper,
Casino Manager
Twin,