- Joined
- Sep 20, 2005
- Location
- Left Hungary
Well people, I learned a hard lesson this weekend. I took the no max cash out bonus and played for hours. Sad to say, my withdrawal was cancelled due to 12 spins over $5 (was $6.00 spins)
I did not realize the coin size defaulted in my window on the $2 coin x 3 makes it a $6 bet, instead of the $1 x 3= $3, that I thought I was doing.
I went back and looked today when I got my denial email and sure enough, it sat on $2 coin size and went back into history and found the spins they are claiming I broke terms with.
I was penalized on these 12 spins (I counted them, going back into history ,after denial of withdrawal)). My bad!
All in all....be careful on the coin size you spin at this casino. I knew there were rules and I tried to make sure I was under the 10% rule...but I failed by not being vigilant.
I accept their terms and there denial of payment. I also accept that I can now move on and never play there again.
The one thing I do want to share is their customer service: Very rude. I tried getting my play through during this play repeatedly...and this is what I got.
I did not realize the coin size defaulted in my window on the $2 coin x 3 makes it a $6 bet, instead of the $1 x 3= $3, that I thought I was doing.
I went back and looked today when I got my denial email and sure enough, it sat on $2 coin size and went back into history and found the spins they are claiming I broke terms with.
I was penalized on these 12 spins (I counted them, going back into history ,after denial of withdrawal)). My bad!
All in all....be careful on the coin size you spin at this casino. I knew there were rules and I tried to make sure I was under the 10% rule...but I failed by not being vigilant.
I accept their terms and there denial of payment. I also accept that I can now move on and never play there again.
The one thing I do want to share is their customer service: Very rude. I tried getting my play through during this play repeatedly...and this is what I got.