Tropica-Rival

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Well people, I learned a hard lesson this weekend. I took the no max cash out bonus and played for hours. Sad to say, my withdrawal was cancelled due to 12 spins over $5 (was $6.00 spins)

I did not realize the coin size defaulted in my window on the $2 coin x 3 makes it a $6 bet, instead of the $1 x 3= $3, that I thought I was doing.

I went back and looked today when I got my denial email and sure enough, it sat on $2 coin size and went back into history and found the spins they are claiming I broke terms with.

I was penalized on these 12 spins (I counted them, going back into history ,after denial of withdrawal)). My bad!

All in all....be careful on the coin size you spin at this casino. I knew there were rules and I tried to make sure I was under the 10% rule...but I failed by not being vigilant.

I accept their terms and there denial of payment. I also accept that I can now move on and never play there again.

The one thing I do want to share is their customer service: Very rude. I tried getting my play through during this play repeatedly...and this is what I got.
 

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philderby1

Senior Member
Joined
Oct 8, 2012
Location
derby
utter scum bags, i wouldn't play there if my life depended on it!

I have my safe 7-8 casinos i play at and thats about it.

Theres only one reason why they make up silly rules, and its to catch players out. They're never accredited on here are they?
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
utter scum bags, i wouldn't play there if my life depended on it!

I have my safe 7-8 casinos i play at and thats about it.

Theres only one reason why they make up silly rules, and its to catch players out. They're never accredited on here are they?
I believe they failed to pass....Baptism By Fire...(now I see it)...I need to visit more again....last I saw they were given another chance...ah well...again, my bad for not checking on whether they made it or not....learning a lot of lessons this weekend! :eek:
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
They got kicked out off the BBF because of threats to a player, The rep is great and done there most to put a good name towards the brand, Unfortunate some thing are just not ment to happen,

I my self got screwed over just a few £ due to not playing 10 games :confused: I mean I have heard of some stupid bogus rules before but some of there rules take the biscuit,I admit the rules are there to see but there that stupid you just forget, I thought the rules was there to stop fraud, Player abuse and that, They could clearly see I was not a fraudulent,

But thats why they are in place so not to pay out, They are very well known for this and very strict

I see the CS have not improved and still rude to players? What excuse do they have this time? So much for training CS and trying to sort things out
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Well people, I learned a hard lesson this weekend. I took the no max cash out bonus and played for hours. Sad to say, my withdrawal was cancelled due to 12 spins over $5 (was $6.00 spins)

I did not realize the coin size defaulted in my window on the $2 coin x 3 makes it a $6 bet, instead of the $1 x 3= $3, that I thought I was doing.

I went back and looked today when I got my denial email and sure enough, it sat on $2 coin size and went back into history and found the spins they are claiming I broke terms with.

I was penalized on these 12 spins (I counted them, going back into history ,after denial of withdrawal)). My bad!

All in all....be careful on the coin size you spin at this casino. I knew there were rules and I tried to make sure I was under the 10% rule...but I failed by not being vigilant.

I accept their terms and there denial of payment. I also accept that I can now move on and never play there again.

The one thing I do want to share is their customer service: Very rude. I tried getting my play through during this play repeatedly...and this is what I got.

Yes, of course. You didn`t realized it, but that`s your problem. You broke the T&C`s, that`s the point.

And I can`t see a rude CS. You asked a question and he answered. Then you asked "Where are you" and he was a little upset I believe.

I play Tropica since April 2013 and had never any problems with these guys. I was always paid within 8 hours. IMO there is more behind this story. Maybe Dieter will give us his point of view.
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
They got kicked out off the BBF because of threats to a player, The rep is great and done there most to put a good name towards the brand, Unfortunate some thing are just not ment to happen,

I my self got screwed over just a few £ due to not playing 10 games :confused: I mean I have heard of some stupid bogus rules before but some of there rules take the biscuit,I admit the rules are there to see but there that stupid you just forget, I thought the rules was there to stop fraud, Player abuse and that, They could clearly see I was not a fraudulent,

But thats why they are in place so not to pay out, They are very well known for this and very strict

I see the CS have not improved and still rude to players? What excuse do they have this time? So much for training CS and trying to sort things out

You didn`t read the T&C`s and started a bashing in these forums and got banned for that. You were not a fraudster but you played not within the T&C`s. Point.
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
And if we take a closer look to the OP we can surely see that she is a bonus whore. Complaints with CWC for month and now she found a new victim. Congrats:clap:
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
You didn`t read the T&C`s and started a bashing in these forums and got banned for that. You were not a fraudster but you played not within the T&C`s. Point.

I certainly did read the T&C I just lost track due to the stupid rules, They give you a $10 - $20 free chip and expect you to play ten games? I could understand if using a big bonus and somebody trying to auto play it out but come on, they put theses stupid rules in for one reason,
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
I certainly did read the T&C I just lost track due to the stupid rules, They give you a $10 - $20 free chip and expect you to play ten games? I could understand if using a big bonus and somebody trying to auto play it out but come on, they put theses stupid rules in for one reason,

What reason please?
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Yes, of course. You didn`t realized it, but that`s your problem. You broke the T&C`s, that`s the point.

And I can`t see a rude CS. You asked a question and he answered. Then you asked "Where are you" and he was a little upset I believe.

I play Tropica since April 2013 and had never any problems with these guys. I was always paid within 8 hours. IMO there is more behind this story. Maybe Dieter will give us his point of view.
YOU are extremely rude. I guess you would have been a little happier seeing 30 minutes of "Are you there" and cs entering, saying hi please wait, then leaving chat each time, just as he did the last time?
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Yes, of course. You didn`t realized it, but that`s your problem. You broke the T&C`s, that`s the point.

And I can`t see a rude CS. You asked a question and he answered. Then you asked "Where are you" and he was a little upset I believe.

I play Tropica since April 2013 and had never any problems with these guys. I was always paid within 8 hours. IMO there is more behind this story. Maybe Dieter will give us his point of view.

Yes, I played a $6 spin 50 cents over what was allowed ($5.50) for 12 spins. I accepted it..I owned it....what is your problem then?
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
What reason please?

Certainly, The FU clause, broke rules, played 1% to much, had 2 games open, raised bets,

You pointed out that the OP stated

"Where are you" and he was a little upset I believe


Infact the OP did not say "Where are you" He said are you there

And the reason is he asked was he there is because he said he been waiting half an hour
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Yes, I played a $6 spin 50 cents over what was allowed ($5.50) for 12 spins. I accepted it..I owned it....what is your problem then?

My problem is that you ignored the casino rules and made an issue in the CM forums. That`s against the CM rules.
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
I will report this thread now. You try to destroy the reputation of a casino group because you broke the rules of the group and have no payout? WTF do you think you are?
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
I will report this thread now. You try to destroy the reputation of a casino group because you broke the rules of the group and have no payout? WTF do you think you are?

Calm down, calm down my dear friend. I don't know what happened to you today, too much death metal perhaps?
I know that you love this group and Dieter is a fine rep. I agree that there wasn't much happening but don't let things escalate.

I think best would be to PM Dieter and ask him about a brief statement.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
the problem it self tends to document that the game software is in itself fair and not rigged so tropica has that much going for itself
:)
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Thank you my friend.

I will calm down now :)

But at the end of the day I`m right. It`s piss poor from the OP what she said. And please have a look at her latest postings. All about bonuses and about bonuses she didn`t got. CWC was her thing and now she found Rival as a new enemy.

But I calm down now:)
 

Sovietsky

Experienced Member
Joined
Oct 2, 2012
Location
Swe
Thank you my friend.

I will calm down now :)

But at the end of the day I`m right. It`s piss poor from the OP what she said. And please have a look at her latest postings. All about bonuses and about bonuses she didn`t got. CWC was her thing and now she found Rival as a new enemy.

But I calm down now:)

We know that OP made a mistake about the overbetting and OP admitted that as well, the problem is that the CS handled it badly.

A normal CS would say sorry that you had to wait 30 mins, was it something else you wanted help with?

Also easy with accusations, one might accuse you for being a shill....;)
 

bowlingbob

Full Member
Joined
May 1, 2008
Location
usa
YOU are extremely rude. I guess you would have been a little happier seeing 30 minutes of "Are you there" and cs entering, saying hi please wait, then leaving chat each time, just as he did the last time?

You gotta understand he is a tropica shill anytime a thread comes up questioning their integrity. Of course its ridiculous the way the chat treated the guy and a few spins a dollar over the "max bet" rule. OP got screwed.
 

Finn

Dormant account
Joined
Nov 2, 2013
Location
Finland
The chat is kinda confusing without time stamps.

You asked CS a question of how much playthrough you have left

CS then gave you an answer: $1012

Then you waited 30 minutes to type, "are u there???" ?

After that answer "$1012" it was your turn to ask further questions or say something like "thanks", so if that 30 minute break was between that and "are u there", you made the CS wait 30 minutes :p
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
This is the casino that kept giving no deposit bonuses to me that I cashed out on too many times for there liking and they denied me my last one of just £20.

I hadn't broken any of their rules, they give them to get you in the door so maybe you would deposit and at other casinos I have deposited a lot this way.

This was many years ago when they were a new casino, I didn't complain as it was just £20 and wasn't worth Maxd/Bryan time or even my own.
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
This was many years ago when they were a new casino, I didn't complain as it was just £20 and wasn't worth Maxd/Bryan time or even my own.
There is more than just $20 at stake. When theft is concerned it's not as much about the amount but the fact that they stole. It increases the probability that they will do it again and in larger amounts.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
The chat is kinda confusing without time stamps.

You asked CS a question of how much playthrough you have left

CS then gave you an answer: $1012

Then you waited 30 minutes to type, "are u there???" ?

After that answer "$1012" it was your turn to ask further questions or say something like "thanks", so if that 30 minute break was between that and "are u there", you made the CS wait 30 minutes :p
Their chat has no time stamp unfortunately. It would have helped to show the lag of response....it then could have showed the time of question to the time of leaving each time.....
 
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