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Tropica-Rival

Discussion in 'Casino Complaints - Bonus Issues' started by silcnlayc, Dec 20, 2015.

    Dec 20, 2015
  1. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Well people, I learned a hard lesson this weekend. I took the no max cash out bonus and played for hours. Sad to say, my withdrawal was cancelled due to 12 spins over $5 (was $6.00 spins)

    I did not realize the coin size defaulted in my window on the $2 coin x 3 makes it a $6 bet, instead of the $1 x 3= $3, that I thought I was doing.

    I went back and looked today when I got my denial email and sure enough, it sat on $2 coin size and went back into history and found the spins they are claiming I broke terms with.

    I was penalized on these 12 spins (I counted them, going back into history ,after denial of withdrawal)). My bad!

    All in all....be careful on the coin size you spin at this casino. I knew there were rules and I tried to make sure I was under the 10% rule...but I failed by not being vigilant.

    I accept their terms and there denial of payment. I also accept that I can now move on and never play there again.

    The one thing I do want to share is their customer service: Very rude. I tried getting my play through during this play repeatedly...and this is what I got.
     

    Attached Files:

    3 people like this.
  2. Dec 20, 2015
  3. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    utter scum bags, i wouldn't play there if my life depended on it!

    I have my safe 7-8 casinos i play at and thats about it.

    Theres only one reason why they make up silly rules, and its to catch players out. They're never accredited on here are they?
     
    2 people like this.
  4. Dec 20, 2015
  5. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I believe they failed to pass....Baptism By Fire...(now I see it)...I need to visit more again....last I saw they were given another chance...ah well...again, my bad for not checking on whether they made it or not....learning a lot of lessons this weekend! :eek:
     
    1 person likes this.
  6. Dec 20, 2015
  7. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    WoW, the customer service. :eek2:
     
  8. Dec 24, 2015
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    They got kicked out off the BBF because of threats to a player, The rep is great and done there most to put a good name towards the brand, Unfortunate some thing are just not ment to happen,

    I my self got screwed over just a few £ due to not playing 10 games :confused: I mean I have heard of some stupid bogus rules before but some of there rules take the biscuit,I admit the rules are there to see but there that stupid you just forget, I thought the rules was there to stop fraud, Player abuse and that, They could clearly see I was not a fraudulent,

    But thats why they are in place so not to pay out, They are very well known for this and very strict

    I see the CS have not improved and still rude to players? What excuse do they have this time? So much for training CS and trying to sort things out
     
  10. Dec 24, 2015
  11. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Yes, of course. You didn`t realized it, but that`s your problem. You broke the T&C`s, that`s the point.

    And I can`t see a rude CS. You asked a question and he answered. Then you asked "Where are you" and he was a little upset I believe.

    I play Tropica since April 2013 and had never any problems with these guys. I was always paid within 8 hours. IMO there is more behind this story. Maybe Dieter will give us his point of view.
     
  12. Dec 24, 2015
  13. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    You didn`t read the T&C`s and started a bashing in these forums and got banned for that. You were not a fraudster but you played not within the T&C`s. Point.
     
  14. Dec 24, 2015
  15. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    And if we take a closer look to the OP we can surely see that she is a bonus whore. Complaints with CWC for month and now she found a new victim. Congrats:clap:
     
  16. Dec 24, 2015
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I certainly did read the T&C I just lost track due to the stupid rules, They give you a $10 - $20 free chip and expect you to play ten games? I could understand if using a big bonus and somebody trying to auto play it out but come on, they put theses stupid rules in for one reason,
     
  18. Dec 24, 2015
  19. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    What reason please?
     
  20. Dec 24, 2015
  21. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    YOU are extremely rude. I guess you would have been a little happier seeing 30 minutes of "Are you there" and cs entering, saying hi please wait, then leaving chat each time, just as he did the last time?
     
  22. Dec 24, 2015
  23. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Yes, I played a $6 spin 50 cents over what was allowed ($5.50) for 12 spins. I accepted it..I owned it....what is your problem then?
     
  24. Dec 24, 2015
  25. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Certainly, The FU clause, broke rules, played 1% to much, had 2 games open, raised bets,

    You pointed out that the OP stated

    "Where are you" and he was a little upset I believe


    Infact the OP did not say "Where are you" He said are you there

    And the reason is he asked was he there is because he said he been waiting half an hour
     
  26. Dec 24, 2015
  27. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Maybe you and spintee live on another planet. However.

    May the force be with you
     
  28. Dec 24, 2015
  29. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    My problem is that you ignored the casino rules and made an issue in the CM forums. That`s against the CM rules.
     
  30. Dec 24, 2015
  31. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    I will report this thread now. You try to destroy the reputation of a casino group because you broke the rules of the group and have no payout? WTF do you think you are?
     
  32. Dec 24, 2015
  33. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Calm down, calm down my dear friend. I don't know what happened to you today, too much death metal perhaps?
    I know that you love this group and Dieter is a fine rep. I agree that there wasn't much happening but don't let things escalate.

    I think best would be to PM Dieter and ask him about a brief statement.
     
    2 people like this.
  34. Dec 24, 2015
  35. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    the problem it self tends to document that the game software is in itself fair and not rigged so tropica has that much going for itself
    :)
     
  36. Dec 24, 2015
  37. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Thank you my friend.

    I will calm down now :)

    But at the end of the day I`m right. It`s piss poor from the OP what she said. And please have a look at her latest postings. All about bonuses and about bonuses she didn`t got. CWC was her thing and now she found Rival as a new enemy.

    But I calm down now:)
     
    1 person likes this.
  38. Dec 25, 2015
  39. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    We know that OP made a mistake about the overbetting and OP admitted that as well, the problem is that the CS handled it badly.

    A normal CS would say sorry that you had to wait 30 mins, was it something else you wanted help with?

    Also easy with accusations, one might accuse you for being a shill....;)
     
    1 person likes this.

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