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Tropezia Palace Casino

wowwwwwwwwwwwwwwwwwww.webp
 
Finished the WR with £6100 :). Enjoyed playing at Tropezia, the games can be a little slow and there's a 2 second delay if the spin is a winning spin. Great selection of games and a big plus for me is having Rival available. Let's see how long it takes to get payed.

I need some advice on the withdrawl method. I can transfer direct to my Bank account or Neteller, do you know if there will be any bank charges?
 
Update. 1 day to approve the documents, was sent an email yesterday saying the money would be with me in 24hrs but been told today that they are unsure if the money has been transferred because the accounts department are not in until Monday. Not please about this, will take 8 days from withdrawal to getting paid. Strange that accounts department are off for almost half the week, this has to improve if they want to keep my custom.
 
tanga said:
Finished the WR with £6100 :). Enjoyed playing at Tropezia, the games can be a little slow and there's a 2 second delay if the spin is a winning spin. Great selection of games and a big plus for me is having Rival available. Let's see how long it takes to get payed.

I need some advice on the withdrawl method. I can transfer direct to my Bank account or Neteller, do you know if there will be any bank charges?
Click to expand...

No, there shouldn't be as you played in pound and are paying into a UK bank so no conversion fees. The only thing you should pay is Tropezias summary transfer charge but it may be free for the first w/d of the week. In fact I'm pretty sure you'll pay nothing, as the bank itself definitely won't charge you.
 
luckysox said:
It is because our welcome offer is 200% matching bonus. Since it is double of the 100%, the exposure and the cost is also double. If the offer was 100%, then we would have had lower WR for sure.
Click to expand...
(Bit late replying to this one!)
Actually you have that the wrong way round!
If the % of the bonus is bigger - then so is the total WR.
More WR = more exposure of the players money to the House Edge = more potential loss for the player.

This is why I have a bonus rating system on my sites, to help players understand that a bigger % does NOT mean a better chance of making a profit. It gives longer play-time for sure, but mathematically you are worse off with a 200% bonus than a 100% one if the WR is the same. (i.e. (D+B)xN)

KK
 
Hi!
, I got confirmed that the money was sent to you this morning.
Finance department is working, few are on vacation and yesterday was a holiday, but no hickups at all.

tanga said:
Update. 1 day to approve the documents, was sent an email yesterday saying the money would be with me in 24hrs but been told today that they are unsure if the money has been transferred because the accounts department are not in until Monday. Not please about this, will take 8 days from withdrawal to getting paid. Strange that accounts department are off for almost half the week, this has to improve if they want to keep my custom.
Click to expand...
 
Pants

Joined here last night after reviews. This place easy sign up to but boy I wished I hadn't wasted my money. Hit good feature on doa got up to £450 one point off £50 plus bonus.

However talk about lag and machine faults it was totally unbelievable. Machines just packing up and throwing me out saying unavailable. When had run of few wins then log back in again for nothing. It is a total joke, waste money I went from £450 to zero without decent win, in end I sacked starburst off went on ir as only machine playing, after masses dead spins I just wanted out there so max bet on doa just get rid money.

This wasn't fun it was torture.... Something very wrong with software here..... Very wrong.... I won't be back....

Screenshots to follow....
 
007sam said:
Joined here last night after reviews. This place easy sign up to but boy I wished I hadn't wasted my money. Hit good feature on doa got up to £450 one point off £50 plus bonus.

However talk about lag and machine faults it was totally unbelievable. Machines just packing up and throwing me out saying unavailable. When had run of few wins then log back in again for nothing. It is a total joke, waste money I went from £450 to zero without decent win, in end I sacked starburst off went on ir as only machine playing, after masses dead spins I just wanted out there so max bet on doa just get rid money.

This wasn't fun it was torture.... Something very wrong with software here..... Very wrong.... I won't be back....
Screenshots to follow....
Click to expand...

You lost. End of. Game performance aside, that's why you aren't happy.
 
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dunover said:
You lost. End of. Game performance aside, that's why you aren't happy.
Click to expand...

yeah yeah whatever, your talking out hat presuming nonsence, I don't mind loosing was £50, I do mind playing machines that constantly cut off, crash and lag. Would you be happy playing under such circumatnces? I think not!
 
Last edited by a moderator:
007sam said:
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yeah yeah whatever, your talking out hat presuming nonsence, I don't mind loosing was £50, I do mind playing machines that constantly cut off, crash and lag. Would you be happy playing under such circumatnces? I think not!
Click to expand...


Hi dunover!
I just returned from a little trip and saw your post. Let me look into it and I will get back to you with some feedback.
Cheers!
 
leonardo99 said:
Just sign-up..sent the docs for verification..and contacted LiveSupport..in fact LiveSupport contact me :p ..I asked for a sign-up /deposit bonus..and the op say I\m not eligible for any promo.. They offer me a 30% bonus deposit..No thanks.. I read the terms and only few countries are eligible for welcome bonus..
I sign-up to try some Rival slots..but I will think if I will deposit without bonus..
Click to expand...

Hi leonardo99!
would you PM me your details and I will pass it on to our casino manager for a review of your account? I will ask for a favor.

Yes, we offer the 200% welcome offer to 12 countries and 100% offer for rest of the world, and there are few countries like Romania that we do not offer a welcome offer to.
Cheers!
 
dunover said:
I am tempted to join, but the 48-hours pending is just too long, and lack of weekend cash outs. Shame, because there are a good selection of games there. One for the future if things change. Also, no facility to set a limit instantly which I think all accredited sites should offer.
Click to expand...

Hi dunover!
Thank you for the valuable feedback. I have noted and will update you once we adjust the three points and they are being looked into. The community here has triggered few internal discussions and we might lower the processing time and the ability to set limits is already in development and will be available soon.
Cheers!
 
It was me that posted the screenshots. I was contacted by a casino member who said they would credit me a bonus of my deposit with. They admitted they were having big probs with netent machines. The bonus wasn't credited so spoke to live chat who added it and they advised me it was 1 x wr. Anyhow it wasn't, after playing though least £200 it was still sticking. I wagered the lot and closed the account as was not working for me. The lag and cut off were still there but not as bad, the minimum £100 withdrawel sucks too.....
 
Can someone tell me more information for the 200 % bonus? I dont found anything about the 200 % on the site.
Is it allowed for members from germany? How much wagering ?
 
007sam said:
It was me that posted the screenshots. I was contacted by a casino member who said they would credit me a bonus of my deposit with. They admitted they were having big probs with netent machines. The bonus wasn't credited so spoke to live chat who added it and they advised me it was 1 x wr. Anyhow it wasn't, after playing though least £200 it was still sticking. I wagered the lot and closed the account as was not working for me. The lag and cut off were still there but not as bad, the minimum £100 withdrawel sucks too.....
Click to expand...

Hi 007sam!
Would you please PM me your account details and I will look into it right away?
Cheers!
 
NohchiPlayer said:
Can someone tell me more information for the 200 % bonus? I dont found anything about the 200 % on the site.
Is it allowed for members from germany? How much wagering ?
Click to expand...

Good morning NohchiPlayer!
The 200% bonus is deposit matching welcome offer that is available to members from Germany. The minimum deposit balance required is €10 and the maximum bonus amount is €200. Current wagering requirements are 35 times the bonus+deposit. Slots and Keno contribute fully towards the wagering requirements and all other games contribute 20% of the bet amount towards the bonus wagering requirements.
Hope this helps answer your question. Please do not hesitate to contact our support or me directly (even via PM) with any other questions.
I am glad to help.

Put on your lucky socks today!
 
luckysox said:
Hi irmster!
if you would PM me your username or email, I can notify the Finance department tomorrow and we will offset the difference. Really sorry about that, we are currently updating our banking structure and soon new local GBP accounts will be in place for faster (and completely accurate) transfers. :)

If anyone else happens to have similar issue, please let me know or simply contact our support.
We do pay attention, so your feedback is welcome.

By the way irmster, welcome and I hope you enjoy your stay! Don't forget to put on your lucky socks :thumbsup:

Cheers!
luckysox
Click to expand...

I've also received my NETeller payout in EUR instead of USD. Luckily it was a small amount so I only lost $10 on CX. I think some customers would rather wait a few more days for their money to be paid in desired currency.
 
007sam said:
It was me that posted the screenshots. I was contacted by a casino member who said they would credit me a bonus of my deposit with. They admitted they were having big probs with netent machines. The bonus wasn't credited so spoke to live chat who added it and they advised me it was 1 x wr. Anyhow it wasn't, after playing though least £200 it was still sticking. I wagered the lot and closed the account as was not working for me. The lag and cut off were still there but not as bad, the minimum £100 withdrawel sucks too.....
Click to expand...

Hello again 007sam!
I just received the information about your bonus status. On your first deposit of XY you received the 200% bonus and then later you received a bonus for XY amount with no wagering requirements. The chat log also shows that the agent said that the bonus was without wagering. Maybe you you received a bonus with 1xWR at another casino and got them mixed up... I think our staff did well.
Cheers!
 
007sam said:
If the bonus had no wagering requirement how then after so many ££ play above the amount did it still show as bonus??
Click to expand...

Hello again,
well a bonus is a bonus. If you had won with it, you could have withdrawn the winnings as there were no WR. If you wanted to withdraw the bonus itself, all you had to do is ask the customer service team.
I really think that our staff is player-friendly and were genuinely trying to make you happy. Not sure why you are disappointed, what can we do to help?
Cheers!
 
luckysox said:
Hello again,
well a bonus is a bonus. If you had won with it, you could have withdrawn the winnings as there were no WR. If you wanted to withdraw the bonus itself, all you had to do is ask the customer service team.
I really think that our staff is player-friendly and were genuinely trying to make you happy. Not sure why you are disappointed, what can we do to help?
Cheers!
Click to expand...

This shouldn't be necessary, players should reasonably be able to rely on what the accounting and banking screens are showing them. If the bonus can just be withdrawn, why not just add it as "cash balance" so that it is clear to the player that they have the choice of playing for more, or withdrawing it.

Do you REALLY want your customers asking CS whether it is permitted to withdraw EVERY bonus that the system displays as non withdrawable in order to not miss out on the few occasions when it is? This is how CS departments get overloaded, impacting the service levels for everybody.
 
vinylweatherman said:
This shouldn't be necessary, players should reasonably be able to rely on what the accounting and banking screens are showing them. If the bonus can just be withdrawn, why not just add it as "cash balance" so that it is clear to the player that they have the choice of playing for more, or withdrawing it.

Do you REALLY want your customers asking CS whether it is permitted to withdraw EVERY bonus that the system displays as non withdrawable in order to not miss out on the few occasions when it is? This is how CS departments get overloaded, impacting the service levels for everybody.
Click to expand...

There are only two people who can credit "real cash" to player's accounts. Customer service agents cannot and they can only credit bonuses, that is why the balance was added as a bonus. This is somewhat of a unique case because this player was given a bonus without any wagering. Usually free money bonuses always have WR with them.
 
There is a problem with cashier not showing the completed bonus as real money funds but you can make a withdrawal AFAIK. If you try to make a withdrawal before meeting the wagering requirements the cashier won't let you and will display the remaining amount that needs to be wagered.
 
My last post i have deleted because i thought every new casino can have technical problems
and i thought they will solve it and it would be bad for them to post anything negative.

But now i have to say something.

The support is very friendly and helpful, but if the casino doesn´t have the technical
requirements they should not run a casino or take deposits in my opinion.

With my first deposit i played long time, but i had the same technical issues
like 007sam with Netent slots.

Because i had good winnings which i have lost i thought give the casino another chance.

I have sent casino an e-mail and asked for a deposit bonus.
They offered me a 60% bonus but it was not like the person in this thread said(the person
said if the bonus amount is lower, the wager requirements are better),
The 60% bonus had 35x bonus+deposit wager requirements, close to 11000 EUR
wager requirements for 117 EUR bonus.
I told support about the post in this thread but it did not change the wager requirements.

But i thought i play always long time so i take the bonus instead of complaining.

In chat support told me they are working on the netent issues
and netent slots are not available.

I played Microgaming slots and then the same problem happened with microgaming
slots which happened with netent slots one week ago but worse than last time.

As a result of game was not available i changed computer,
but after few rounds the game was not available on the other computer too.
I restarted internet connection, i deleted cookies and i changed
from chrome to firefox.
After changing browser it was possible to play for few rounds but
then the game was not available again.

Then it was not possible to start any slot no matter which software.
Sometimes i heard the slot after i clicked on it, but i did not see the slot.

In slots loaded and centre court it showed me over 1300 EUR balance, one time 14000 when i had
a much lower balance and two times balance zero when i had more balance.
But everytime if it was possible to start a game the game was fast unavailable
and then it was not possible to reload over and over again.
And very often it was not possible to play any slot.
No matter how many times i clicked on it, i tried it with copy and paste of the slot
link, i tried to open it in another window but it was impossible to play
for few minutes.

Casino investigates it, but i think people should know about it.
Right now it´s really annoying to play there and playing should make fun.
This is not the case at the moment.
 

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I just started playing again a bit at Tropezia... Great Casino, but the delays with some slots slots is so painful.

NetEnt works 100% fine, but Quickspin and Rival as example... Always a 2 second delay on every spin. And it has to do with the casino, because this NEVER happens to me in other casinos, and here it's all the time (at least always when i tried it) on every spin on specific providers.
 
So... :)

I made it to my first withdrawal, even if its a small one (150$) but i felt that i will have no more luck if i continue :)

Let's see how fast i have it on Skrill, i'm already verified...

My experience is:

-> 48 hours pending :(
-> Incredible amount of different games!! (including RIVAL) :)
-> A lot of games have a horrible 1-2 second delay before every spin.... :(

If the slots would run better, i would definitely play there all the time :)
 
Publo said:
There is a problem with cashier not showing the completed bonus as real money funds but you can make a withdrawal AFAIK. If you try to make a withdrawal before meeting the wagering requirements the cashier won't let you and will display the remaining amount that needs to be wagered.
Click to expand...

Unfortunately, players cannot take this for granted. There has been a high profile case here where a player lost a very significant sum because they believed the software would automatically block a withdrawal under these circumstances, and when they tried the withdraw, all their substantial winnings were removed along with the bonus. The casino stuck to their guns, and said the player should have double checked with CS rather than relying on the cashier screen to correctly catch such an error.

This brings us right back to the careful player never trusting the cashier whenever there is the slightest doubt as to what is permissible with a bonus on the account. No player could know in advance the specific shortcomings in this case, and that the error is the opposite way around, the withdrawal shown as not allowed, but in fact it will get through, and will not be deemed a breach of the terms by the casino.
 
vinylweatherman said:
Unfortunately, players cannot take this for granted. There has been a high profile case here where a player lost a very significant sum because they believed the software would automatically block a withdrawal under these circumstances, and when they tried the withdraw, all their substantial winnings were removed along with the bonus. The casino stuck to their guns, and said the player should have double checked with CS rather than relying on the cashier screen to correctly catch such an error.

This brings us right back to the careful player never trusting the cashier whenever there is the slightest doubt as to what is permissible with a bonus on the account. No player could know in advance the specific shortcomings in this case, and that the error is the opposite way around, the withdrawal shown as not allowed, but in fact it will get through, and will not be deemed a breach of the terms by the casino.
Click to expand...

Max has already stated that there is more to that issue than has been publicly revealed.

As a result, you're just making assumptions again. It may NOT be a software issue at all.

Considering I can recall only ONE case (this one) in recent memory where a player has "accidentally" lost their winnings by "hitting the wrong button in the cashier", you're also making a mountain out of a molehill as per.
 
vinylweatherman said:
Unfortunately, players cannot take this for granted. There has been a high profile case here where a player lost a very significant sum because they believed the software would automatically block a withdrawal under these circumstances, and when they tried the withdraw, all their substantial winnings were removed along with the bonus.
Click to expand...

What is this case? Have I missed something??
 
Nifty29 said:
Max has already stated that there is more to that issue than has been publicly revealed.

As a result, you're just making assumptions again. It may NOT be a software issue at all.

Considering I can recall only ONE case (this one) in recent memory where a player has "accidentally" lost their winnings by "hitting the wrong button in the cashier", you're also making a mountain out of a molehill as per.
Click to expand...

There have been numerous cases where players have hit a button they shouldn't have and as a consequence lost their winnings. The rep has already admitted that this feature could be clearer, and it's being looked into. I have also experienced similar issues where open windows freeze, and can understand why the most obvious thing to try from a users' point of view is anything that appears to be an alternative means to close the window, in this case a button marked "cancel".

What often makes mountains out of molehills is front line CS mishandling an issue to the extent that the player has to seek help elsewhere. As we know from experience that mishandling by CS is a common problem, which is why when a player comes along with an issue it's the first thing to look at in terms of providing help and advice.

Browser based casinos, by their nature, are much more prone to these kinds of issue, and it is where front line CS tends to be the least helpful. The usual culprit is bad programming, either by the web designers for the casino, or by Microsoft. Add the commonly used JAVA and Flash into the mix, and a software issue becomes the most likely explanation for many such issues, and the problem players then face is that no one will take ownership of the problem, and instead the player is sent chasing down various third parties for a solution. You don't get very far trying to get a response from Microsoft, and SUN and Adobe are not much better, which is why it's the website owner that is expected to shoulder the blame and responsibility for dealing with the issue.
 
Really bad casino, not recommended at all.

here are the reasons:

1- they charging 5€ per withdraw.....
2- I paid using Visa and the only withdraw option is wire transfer...
3- Games are horribaly slow
4- this is my rtp % after way too many spins 34.88% .. i know you cant ge tthe correct number under few million spins but that should give you an idea
 
Markus_Demon said:
Really bad casino, not recommended at all.

here are the reasons:

1- they charging 5€ per withdraw.....
2- I paid using Visa and the only withdraw option is wire transfer...
3- Games are horribaly slow
4- this is my rtp % after way too many spins 34.88% .. i know you cant ge tthe correct number under few million spins but that should give you an idea
Click to expand...

How many spins exactly? How did you get that figure?

I'm calling BS on that figure unless we are talking about a small sample size.
 
Nifty29 said:
How many spins exactly? How did you get that figure?

I'm calling BS on that figure unless we are talking about a small sample size.
Click to expand...

please colaborate on what you mean by "BS"? charging of 5€ on withdraw? giving only wiretrasfer withdraw option or what?
 
Markus_Demon said:
please colaborate on what you mean by "BS"? charging of 5€ on withdraw? giving only wiretrasfer withdraw option or what?
Click to expand...
He is clearly talking about your RTP figure.

KK
 
Nifty29 said:
How many spins exactly? How did you get that figure?

I'm calling BS on that figure unless we are talking about a small sample size.
Click to expand...

Now now Nifty, it's an unusal number but still achievable.

For instance, some weeks ago I felt like that I experienced the worst playing session(s) ever in the whole history of online gambling, but as it's all based on RNG/RTP/etc I continued to play. So I played every day that week (monday - friday) so to speak, and after multiple deposits, no cashout that week and lots of spins, my total RTP for all those days was around 38% (confirmed by Tony over at Guts).

Horrible experience of course, but still doable. :)
 
dunover said:
So, in other words deposit £100 and total WR is £10,500???
I suppose it sounds better than WR= 52.5 x bonus.

Good luck to those who take it - you'll be there a long time:)
Click to expand...


Wagering requirements of £10,500 is just ridic.
Tropezia Palace is pretty decent but I try, try,try to resist any bonus thats over 20 times wagering requirements and rather play with my own money.
 
smokeeye said:
Now now Nifty, it's an unusal number but still achievable.

For instance, some weeks ago I felt like that I experienced the worst playing session(s) ever in the whole history of online gambling, but as it's all based on RNG/RTP/etc I continued to play. So I played every day that week (monday - friday) so to speak, and after multiple deposits, no cashout that week and lots of spins, my total RTP for all those days was around 38% (confirmed by Tony over at Guts).

Horrible experience of course, but still doable. :)
Click to expand...

Over a small number of spins....I agree its possible.

Which is why I asked the OP for some more info etc.
 
Updated WR

dunover said:
So, in other words deposit £100 and total WR is £10,500???
I suppose it sounds better than WR= 52.5 x bonus.

Good luck to those who take it - you'll be there a long time:)
Click to expand...

Hello everyone!

We have listened and paid attention to your feedback and as a result we will be lowering our wagering requirements. It has been approved and is in process internally. I would expect it to take a couple of weeks before it comes in effect (for sure before end of the month).

The new WR will be 20 x bonus+deposit instead of 35 x bonus+deposit.
We will also be removing the 5€/£ withdrawal fee.

Can you say Woot-Woot!!
 
luckysox said:
Hello everyone!

We have listened and paid attention to your feedback and as a result we will be lowering our wagering requirements. It has been approved and is in process internally. I would expect it to take a couple of weeks before it comes in effect (for sure before end of the month).

The new WR will be 20 x bonus+deposit instead of 35 x bonus+deposit.
We will also be removing the 5€/£ withdrawal fee.

Can you say Woot-Woot!!
Click to expand...

hi thats great news :)
 
luckysox said:
Hello everyone!

We have listened and paid attention to your feedback and as a result we will be lowering our wagering requirements. It has been approved and is in process internally. I would expect it to take a couple of weeks before it comes in effect (for sure before end of the month).

The new WR will be 20 x bonus+deposit instead of 35 x bonus+deposit.
We will also be removing the 5€/£ withdrawal fee.

Can you say Woot-Woot!!
Click to expand...

Very good news, might be tempted to play the weekly bonus
 
Lowered bonus wagering requirements and removed withdrawal fee

Hello everyone,

I just wanted to give you an update that we have lowered our welcome offer bonus wagering requirements from 35 times the bonus + deposit, to 20 times bonus + deposit.

At the same time, the management has miraculously decided to remove the 5 £$€ fee for wire transfers.

So, don't forget... put on your lucky socks!
:D
 

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