Trada Casino...

[hoff1985]

... i played lots of different casinos but i have no idea why i missed those guys... Signed up today and talked a bit via Live Chat. Wow. They really seem to be on the spot. Fastest answers i ever received via Live Chat. Approved my docs while i was in chat, and they have quite cool cashout terms (Told me in average 1-4 hours during the day).

Sounds very interesting

 

[Valhalla]

There are 3 casinos I would recommend to my best friends. Trada is one of them.

 

[TradaCasino]

... i played lots of different casinos but i have no idea why i missed those guys... Signed up today and talked a bit via Live Chat. Wow. They really seem to be on the spot. Fastest answers i ever received via Live Chat. Approved my docs while i was in chat, and they have quite cool cashout terms (Told me in average 1-4 hours during the day).

Sounds very interesting

Thanks Hoff!

That's really nice of you to say and I have passed on your compliments to the live chat agent you dealt with

Welcome to TradaCasino!

Rachel.

 

[Jono777]

Yeah defo '3rd ed' I too had my doc's approved in about 5-10 minutes on chat a couple of weeks back.

On top of that they processed a withdrawal from a NDB, also whilst on chat and what makes them even better is their staff supported me in a recent endeavor which involved a competitor!!

Now that is the sign of a very well run casino and people who know what they are doing and putting their customers first

In fact I'm going for an early morning spin there now, given myself the 'day off' so what the heck

 

[hoff1985]

Thanks Hoff!

That's really nice of you to say and I have passed on your compliments to the live chat agent you dealt with

Welcome to TradaCasino!

Rachel.

Sure!! Was very impressed!

 

[lockinlove]

I like this site too. The live chat is very very good.

Iv deposited once...mainly cause I just open an account. And they have given me 3-4 free spins. 20 on wild rockets @.50 a spin and 3 times on immortal romance 10 spins each @.30

Id probably say one of the better casinos around to be honest. Nice job guys on treating customers well

 

[fun4all]

Trada are great. They payout very quickly and live chat is extremely good. Helpful and knowledgeable. So much better than the drones issuing cookie cutter responses with no authority that you get elsewhere.

Not only that but the rep on here is great, and they have a decent selection of games. Big big thumbs up from me.

 

[slotter999]

I've had a few unsolicited kick backs from these guys in the last few weeks with no strings which was well received. Customer service wise I'd say they are as good as the best.

If I was asked to suggest improvements I would say:-

- enable fast spin on netent games
- add 'play n go' games
- get a mobile enabled site

 

[SpinUk]

I agree - they are very friendly. I get the impression this is one of the smaller operations - not that that matters - bit the chat and aupport and payout times are very good.

 

[jjezebel37]

I have been skint since Christmas but i will be playing here a lot more when the ole finances are back.

The customer service here is amazing and the guys are always on the forum (well, the girls i mean)

 

[aceking123]

A Casino to watch for in near future great CS , up there with the best for sure , a few small changes here & there they shall go really far, good rep & good customer service upheld at all times when contacting them. i would be happy to recommend them )

 

[lockinlove]

I asked them today to be more active here. I think casino group is really great and should be a number 1 casino. If they were more active I think they could win alot of awards.

They said they are in the process of adding other providers like yggdrasil.


The entire support system is top notch. From live chat to banking.

I requested a withdrawal via bank transfer was updated on the status and it was sent within an hour or two.

When I was running bad, they gave me twenty $1 spins on dead or alive. Ive also had 3-4 sets of 10 free spins on immortal romance.

And by running bad it wasnt that bad. Lost 2-3 deposits of $100-$150

 

[DepositSpinLose]

hey lockinlove, are Canadians able to play netent games at Trada? thx

 

[lockinlove]

Yup!

 

[lockinlove]

Is there any chance to lower cashout fees to the bank?

I love this casino but cant play there because it costs me $70 to withdraw.

$30 from my bank
and 25 euro from you guys which is $40 in my currency.

Maybe have one free cashout a month?

Or maybe cheque option?

 

[dionysus]

Is there any chance to lower cashout fees to the bank?

I love this casino but cant play there because it costs me $70 to withdraw.

$30 from my bank
and 25 euro from you guys which is $40 in my currency.

...pass

 

[lockinlove]

...pass

I know

Its such a well run casino ..maybe they can do something about it..I dunno

 

[TradaCasino]

Is there any chance to lower cashout fees to the bank?

I love this casino but cant play there because it costs me $70 to withdraw.

$30 from my bank
and 25 euro from you guys which is $40 in my currency.

Maybe have one free cashout a month?

Or maybe cheque option?

...pass

Hi lockinlove!

Thanks for all the comments and feedback.

I assume you're talking about bank transfer withdrawals here. Just to give you a quick overview:


- All withdrawals at TradaCasino are free, all the time and unlimited except for bank transfers to non-GBP currencies. The reason for this is that we get charged €35 by banks in the UK to process withdrawals outside of the GBP currency.

- We are currently working on a system that will allow us to include non-GBP bank transfers as a freebie, however it means integrating another payment provider so unfortunately it's not going to happen in the very near future.


One idea we explored was to process non-GBP bank transfers that are over €300 for free. We could 'save up' customer withdrawals and flush them until the balance reaches €300, and then process the whole lot together for free, however this would be frustrating for players and is far from an ideal work-around.

Hope that makes sense, and any ideas you guys have for me on this topic would be very welcome, it drives me crazy too

 

[dionysus]

Hi lockinlove!

Thanks for all the comments and feedback.

I assume you're talking about bank transfer withdrawals here. Just to give you a quick overview:


- All withdrawals at TradaCasino are free, all the time and unlimited except for bank transfers to non-GBP currencies. The reason for this is that we get charged €35 by banks in the UK to process withdrawals outside of the GBP currency.

- We are currently working on a system that will allow us to include non-GBP bank transfers as a freebie, however it means integrating another payment provider so unfortunately it's not going to happen in the very near future.


One idea we explored was to process non-GBP bank transfers that are over €300 for free. We could 'save up' customer withdrawals and flush them until the balance reaches €300, and then process the whole lot together for free, however this would be frustrating for players and is far from an ideal work-around.

Hope that makes sense, and any ideas you guys have for me on this topic would be very welcome, it drives me crazy too

I do 100% WDs to bank - and the general ding to Canada from Eur-landed casinos is $30 (always, every time, from every casino) - meaning : if I WD $1000 from a casino in the currency I play in (CAD), then from the casino leaves 1K and to my bank arrives $970..because between the one bank to mine is a $30 ding.

If there's the dble ding, maybe a workaround is to offer the abroad-player a $30 comp (bonus+WR as a compromise- or better, adding conversion fees, perhaps a $68 (approx $70) conversion 'gift' as compensation - just add extra WR.
Win-win. Player feels appreciated and casino recognizes a high WR is low-likely turnover.

Just a suggestion.

 

[TradaCasino]

I've had a few unsolicited kick backs from these guys in the last few weeks with no strings which was well received. Customer service wise I'd say they are as good as the best.

If I was asked to suggest improvements I would say:-

- enable fast spin on netent games
- add 'play n go' games
- get a mobile enabled site

- enable fast spin on netent games : because of where we are integrated with NetEnt this couldn't be enabled for regulatory reasons. However, we have something in the pipeline that will change that so watch this space.

- add 'play n go' games: there are two more gaming suppliers in the integration stages, I can't say which YET but it's not Play N Go. They are on our radar, but no promises within the next year.


Thanks so much for the feedback Keep it comin'

Rachel.

- get a mobile enabled site : done, FINALLY!

 

[lockinlove]

Hi lockinlove!

Thanks for all the comments and feedback.

I assume you're talking about bank transfer withdrawals here. Just to give you a quick overview:


- All withdrawals at TradaCasino are free, all the time and unlimited except for bank transfers to non-GBP currencies. The reason for this is that we get charged €35 by banks in the UK to process withdrawals outside of the GBP currency.

- We are currently working on a system that will allow us to include non-GBP bank transfers as a freebie, however it means integrating another payment provider so unfortunately it's not going to happen in the very near future.


One idea we explored was to process non-GBP bank transfers that are over €300 for free. We could 'save up' customer withdrawals and flush them until the balance reaches €300, and then process the whole lot together for free, however this would be frustrating for players and is far from an ideal work-around.

Hope that makes sense, and any ideas you guys have for me on this topic would be very welcome, it drives me crazy too

I have no idea how many players you have from Canada so who knows how long a cashout could take doing it that way? I dont mind waiting a couple weeks to get small cashouts..like under 500 to save on fees.



Digimedia casino group (malta) send me cheques through a Canadian bank for free. It takes about 2 weeks to get here. Im assuming they pay a Canadian bank to send it and Im assuming its a very small fee since they dont charge the customer ever. Any thoughts on doing this?

 

[dionysus]

I have no idea how many players you have from Canada so who knows how long a cashout could take doing it that way? I dont mind waiting a couple weeks to get small cashouts..like under 500 to save on fees.



Digimedia casino group (malta) send me cheques through a Canadian bank for free. It takes about 2 weeks to get here. Im assuming they pay a Canadian bank to send it and Im assuming its a very small fee since they dont charge the customer ever. Any thoughts on doing this?

Another option, would be to set up an NA friendly e-wallet, like, say Eco....and WD there, and pay less a fee to go through to bank.

As mentioned, my fee this side is always consistent - $30 flat -and that may well be, simply my bank (for better or worse). But I've not paid more, nor less. And I can live with thirty since I prefer to WD on amounts of 500-1K only - I couldnt fathom a $100 WD and losing that much.

There is, perhaps, as well, private conversations with your casino/rep, wherein you can talk about prefernetial treatment and arrangements. (ps - this, before any player goes up in arms, is not unfair treatment..ALL players need be treated fairly...which does not equate to 'equally')

 

[lockinlove]

I think ecopayz is usually (10 euro) $15-$20 for withdraw. And to deposit its usually 2-7%. Thats what I got charged using them once anyways. If I remeber correctly between deposit and withdraw my total fees were $23 +15+15 from bank so $53.

On a personally level, $30 fee is pretty much my max. And I already hate paying that.

 

[TradaCasino]

I completely agree, getting hit twice (once by us and another by your bank) isn't feasible and leaves you no incentive to deposit knowing that you will have to take such a hit if you make a withdrawal.

I just spoke to banking, and we're going to look into offering withdrawal by cheque.

I'll get back to you both next week and give you an update,

Thanks again for the feedback!

Rachel.

 

[lockinlove]

I completely agree, getting hit twice (once by us and another by your bank) isn't feasible and leaves you no incentive to deposit knowing that you will have to take such a hit if you make a withdrawal.

I just spoke to banking, and we're going to look into offering withdrawal by cheque.

I'll get back to you both next week and give you an update,

Thanks again for the feedback!

Rachel.

Its actually a triple charge. Your casino fee, my bank, your bank.

I cashed out from you guys two weeks ago. $300. You guys were nice enough to wave the first fee as I was told by banking of 25-35 euro. I was paid $270. My bank charged the $15 and your bank charged me $15 and if you didnt waive you casino fee...would have been really bad

Nice to see you are looking into the cheque option. Hope it works out

 

[dionysus]

I completely agree, getting hit twice (once by us and another by your bank) isn't feasible and leaves you no incentive to deposit knowing that you will have to take such a hit if you make a withdrawal.

I just spoke to banking, and we're going to look into offering withdrawal by cheque.

I'll get back to you both next week and give you an update,

Thanks again for the feedback!

Rachel.

(ps, as an (northern) NA, love seeing the spelling of 'cheque')
But cheques are fine, providing:
1 - the property in question is so well known, and in time, a history of recognzing said name, the bank allows it to go through without 'holds'..ie employers, repeated receivance...otherwise, we're looking at days to weeks before in account
2 - mailed cheques can take days to weeks unless the casino pays courier fees, if sent to address

Honestly, banks are fine. Simply arrange to absorb costs your side for international transfers and our banks hit us, which we expect. Barring that, pm players and offer comps (set heavily to your side) to counteract.

 

[lockinlove]

yeah they can give the option regular cheque by mail or fed ex with fee. I have that option on other casinos.

For me, I dont care to wait weeks for it and the people who care can either use their bank or expedited cheques.

Either way, if they added a cheque its just one more cashout option for people who arent too concerned about getting their money quickly which is awesome....especially for me

I mean, of course if I cashout via bankwire I expect my money quick. But with a cheque im ok waiting.

I always choose a cheque/whatever is free if possible. Its already hard enough beating the house now I have to try and beat the banks too

 

[marsan]

trada really is very good,lagfree..good support,fast cashouts,and the cashback is often more interesting then a lot of bonusoffers at other casinos

only thing i miss an bit is an option to put some slots an favoriteslist since i only play an couple of slots and i have to search for them each time now

 

[taximania123]

thanks

thanks for the heads up , been trying it took the first bonus but terms were a bit high (dep plus bonus) 3 bust outs for £300 playing drive and then hit 720 x bet so nicely in profit ...will test the withdrawals in a while

 

[lockinlove]

Another thing I love about this casino is you get a personal (not automated) email from the banking department telling you exactly when they sent your money.

 

[scarletmuse]

Hey all, am a new player on Trada and have so far had very good experience with the site and customer service from Live Chat and via email so am enjoying it very much so far...

Any recommendations on hot slots to play on Trada? Itching to get the most out of playing while am on a bit of a budget for a couple of weeks

 

[michielm1]

Dont know if someone mentioned it be4, but all free spins wr's are sticky.
I got screwed out of money because i didnt see i had to clear like 5 wagerings from free spins given before

 

[lockinlove]

Hopefully these guys get a game library like slotsmillion or videoslots. If they did they would probably be close to the best casino online. For more reasonthan just the below.

During my issues with the bank, this casino was trying everything to get me my money. They were even going to send me a cheque and asked me different ways I could suggest for me to get it. Even though it wasnt their fault, they offered me alot of free spins a few different times and a small freechip.

I havent even deposited much at this casino. Maybe $600 total. They def know how to treat their players.

 

[TradaCasino]

Dont know if someone mentioned it be4, but all free spins wr's are sticky.
I got screwed out of money because i didnt see i had to clear like 5 wagerings from free spins given before

Hi there!

I'm really sorry for the delay, I'm only seeing this now.

If a player has not made a deposit since claiming their last bonus, and they claim a new 'no deposit bonus', the previous wagering doesn't auto-redeem.
This is a very annoying feature in our system which we don't actually enforce. The best way to get around it is to ask us to redeem any old bonuses on live chat before claiming a new offer.

If you meet the wagering on the bonus you claimed, but there are old bonuses holding you back from making a withdrawal, we will of course redeem them and manually process it for you.

Hope that clarifies things a little, we are working on a fix but it's taking a little longer than expected.

Thanks,

Rachel.

 

[BrianGhattas]

I'll be trying your casino later this week. I play on European casinos until I get a large withdrawal so I can eat a $70 fee. Usually it's $30 for both CIBC and BMO but BMO has lowered it to $14 so maybe the hit will be lower with them taking the withdrawal. I prefer a withdrawal over a cheque as it's faster but that option should be there for those who want it.

 

[michielm1]

All the max wd restrictions on free spins is phony m8

 

[TradaCasino]

All the max wd restrictions on free spins is phony m8

Hi Michiel,

The maximum withdrawal is only applied to no-deposit freebies, this doesn't apply when a player deposits with a code to claim free spins.

For example, if a freebie is requested on live chat there is a default maximum withdrawal of $200. However, if we give a particularly big freebie (such as super spins or a higher number of normal spins etc) we will specify if the maximum cash-out is increased based on the value of the comp given.

Hope that makes sense,

Rachel.

 

[Adriana B]

Hello Rachel. Received an email this morning. Can you please explain in further detail for us Canadians? Sounds good though.

MegaTransfer Now Integrated For Canadian Players

Good news! We've introduced MegaTransfer as a withdrawal method for all Canadaian players. This means all withdrawals are now free and there is no hassle with banks accepting payments! Questions? Come ask us on Live Chat!

Also, I know there was a minimum of $80 withdrawal to your bank. Has that been reduced? Unfortunately, I am rarely lucky enough to get to that point.

Thanks in advance

 

[TradaCasino]

Hello Rachel. Received an email this morning. Can you please explain in further detail for us Canadians? Sounds good though.

MegaTransfer Now Integrated For Canadian Players

Good news! We've introduced MegaTransfer as a withdrawal method for all Canadaian players. This means all withdrawals are now free and there is no hassle with banks accepting payments! Questions? Come ask us on Live Chat!

Also, I know there was a minimum of $80 withdrawal to your bank. Has that been reduced? Unfortunately, I am rarely lucky enough to get to that point.

Thanks in advance

Hi Barbara!

That's correct, we have implemented a new bank transfer system that allows us to offer free withdrawals and to remove the limits we had on minimum withdrawals by bank transfer

There may still be charges on your side, as the banks sometimes take a fee off incoming transfers, but on our side there are no deductions

Thanks,

Rachel.

 

[fun4all]

Trada casino are the best. Highly recommended by fun4all

The reason why is that they clearly care about the players. Only a tiny number of places actually do, Trada are one of them. Had an account long time and still love depositing there.

 

[lockinlove]

I had a really ridiculously frustrating experience a couple weeks ago. I dont feel like getting into it at all but the casino went above and beyond to make me happy.

All I can say is the people who run this casino know how to treat their players. Ive played at so many casinos over the years that this one is up there with club world group in terms of support/management.

One thing I would really love to see changed is being able to stop the reels by yourself.

I would also like to see a VIP program of sorts. Earn comp points etc or get something as you progress levels or earn trophies etc etc... Ive deposited here before and forgot to use the cashback code, so I wasnt earning anything during play ;P