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Trada Casino...

Discussion in 'Online Casinos' started by hoff1985, Jan 20, 2016.

    Jan 20, 2016
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    ... i played lots of different casinos but i have no idea why i missed those guys... Signed up today and talked a bit via Live Chat. Wow. They really seem to be on the spot. Fastest answers i ever received via Live Chat. Approved my docs while i was in chat, and they have quite cool cashout terms (Told me in average 1-4 hours during the day).

    Sounds very interesting :)
     
    3 people like this.
  2. Jan 20, 2016
  3. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    There are 3 casinos I would recommend to my best friends. Trada is one of them.
     
    3 people like this.
  4. Jan 20, 2016
  5. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    Thanks Hoff!

    That's really nice of you to say and I have passed on your compliments to the live chat agent you dealt with :)

    Welcome to TradaCasino!

    Rachel.
     
    1 person likes this.
  6. Jan 20, 2016
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Yeah defo '3rd ed' I too had my doc's approved in about 5-10 minutes on chat a couple of weeks back.

    On top of that they processed a withdrawal from a NDB, also whilst on chat and what makes them even better is their staff supported me in a recent endeavor which involved a competitor!!

    Now that is the sign of a very well run casino and people who know what they are doing and putting their customers first :thumbsup:

    In fact I'm going for an early morning spin there now, given myself the 'day off' so what the heck :p
     
  8. Jan 20, 2016
  9. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Sure!! Was very impressed!
     
  10. Feb 3, 2016
  11. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I like this site too. The live chat is very very good.

    Iv deposited once...mainly cause I just open an account. And they have given me 3-4 free spins. 20 on wild rockets @.50 a spin and 3 times on immortal romance 10 spins each @.30

    Id probably say one of the better casinos around to be honest. Nice job guys on treating customers well :D
     
  12. Feb 3, 2016
  13. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Trada are great. They payout very quickly and live chat is extremely good. Helpful and knowledgeable. So much better than the drones issuing cookie cutter responses with no authority that you get elsewhere.

    Not only that but the rep on here is great, and they have a decent selection of games. Big big thumbs up from me.
     
  14. Feb 3, 2016
  15. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    I've had a few unsolicited kick backs from these guys in the last few weeks with no strings which was well received. Customer service wise I'd say they are as good as the best.

    If I was asked to suggest improvements I would say:-

    - enable fast spin on netent games
    - add 'play n go' games
    - get a mobile enabled site
     
    1 person likes this.
  16. Feb 4, 2016
  17. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    I agree - they are very friendly. I get the impression this is one of the smaller operations - not that that matters - bit the chat and aupport and payout times are very good.
     
    1 person likes this.
  18. Feb 4, 2016
  19. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I have been skint since Christmas but i will be playing here a lot more when the ole finances are back.

    The customer service here is amazing and the guys are always on the forum (well, the girls i mean) :p
     
  20. Feb 4, 2016
  21. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    A Casino to watch for in near future great CS , up there with the best for sure , a few small changes here & there they shall go really far, good rep & good customer service upheld at all times when contacting them. i would be happy to recommend them )
     
    1 person likes this.
  22. Feb 16, 2016
  23. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I asked them today to be more active here. I think casino group is really great and should be a number 1 casino. If they were more active I think they could win alot of awards.

    They said they are in the process of adding other providers like yggdrasil.


    The entire support system is top notch. From live chat to banking.

    I requested a withdrawal via bank transfer was updated on the status and it was sent within an hour or two.

    When I was running bad, they gave me twenty $1 spins on dead or alive. Ive also had 3-4 sets of 10 free spins on immortal romance.

    And by running bad it wasnt that bad. Lost 2-3 deposits of $100-$150
     
    1 person likes this.
  24. Feb 17, 2016
  25. DepositSpinLose

    DepositSpinLose Experienced Member

    Occupation:
    self employed
    Location:
    british columbia
    hey lockinlove:), are Canadians able to play netent games at Trada? thx:)
     
    1 person likes this.
  26. Feb 17, 2016
  27. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Yup!
     
    1 person likes this.
  28. Mar 8, 2016
  29. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Is there any chance to lower cashout fees to the bank?

    I love this casino but cant play there because it costs me $70 to withdraw.

    $30 from my bank
    and 25 euro from you guys which is $40 in my currency.

    Maybe have one free cashout a month?

    Or maybe cheque option?
     
  30. Mar 8, 2016
  31. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    :eek2:
    ...pass
     
  32. Mar 8, 2016
  33. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I know :(

    Its such a well run casino ..maybe they can do something about it..I dunno
     
    2 people like this.
  34. Mar 8, 2016
  35. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland

    Hi lockinlove!

    Thanks for all the comments and feedback.

    I assume you're talking about bank transfer withdrawals here. Just to give you a quick overview:


    - All withdrawals at TradaCasino are free, all the time and unlimited except for bank transfers to non-GBP currencies. The reason for this is that we get charged €35 by banks in the UK to process withdrawals outside of the GBP currency.

    - We are currently working on a system that will allow us to include non-GBP bank transfers as a freebie, however it means integrating another payment provider so unfortunately it's not going to happen in the very near future.


    One idea we explored was to process non-GBP bank transfers that are over €300 for free. We could 'save up' customer withdrawals and flush them until the balance reaches €300, and then process the whole lot together for free, however this would be frustrating for players and is far from an ideal work-around.

    Hope that makes sense, and any ideas you guys have for me on this topic would be very welcome, it drives me crazy too :)
     
    1 person likes this.
  36. Mar 8, 2016
  37. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I do 100% WDs to bank - and the general ding to Canada from Eur-landed casinos is $30 (always, every time, from every casino) - meaning : if I WD $1000 from a casino in the currency I play in (CAD), then from the casino leaves 1K and to my bank arrives $970..because between the one bank to mine is a $30 ding.

    If there's the dble ding, maybe a workaround is to offer the abroad-player a $30 comp (bonus+WR as a compromise- or better, adding conversion fees, perhaps a $68 (approx $70) conversion 'gift' as compensation - just add extra WR.
    Win-win. Player feels appreciated and casino recognizes a high WR is low-likely turnover.

    Just a suggestion. :)
     
    1 person likes this.
  38. Mar 8, 2016
  39. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland


    - enable fast spin on netent games : because of where we are integrated with NetEnt this couldn't be enabled for regulatory reasons. However, we have something in the pipeline that will change that so watch this space.

    - add 'play n go' games: there are two more gaming suppliers in the integration stages, I can't say which YET but it's not Play N Go. They are on our radar, but no promises within the next year.


    Thanks so much for the feedback :thumbsup: Keep it comin'

    Rachel.

    - get a mobile enabled site : done, FINALLY! :)
     

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