Hey all, not sure if this is standard in the rules for Trada Casino. But I was playing Live Blackjack and had 11 vs Dealer upcard of 10 (dealer draws both cards at start), I doubled down, but lost when the dealer showed hidden card Ace for Blackjack.
It was weird because in the rules.. it states "When the dealer does not have Blackjack upon checking his/her two initial cards, players are given the chance to improve the values of their hands in turn", so I assumed it to mean that the dealer checks before players draw cards.
How did the dealer not immediately show the blackjack? Was this a system error or human error? I have the game logs which clearly shows dealer BJ vs my double down. Furthermore, I doubled in that hand, isn't the usual rule that doubles are returned on dealer blackjack (in fact the situation should not even happen as dealer BJ should have been immediately shown)?
Could anyone tell me if I should lodge a complaint regarding this issue (dealer not immediately showing blackjack) and my double down? I was playing 500/h so it is a considerable amount.
Btw I was playing Evolution Gaming's Blackjack Silver table if that is helpful!
It was weird because in the rules.. it states "When the dealer does not have Blackjack upon checking his/her two initial cards, players are given the chance to improve the values of their hands in turn", so I assumed it to mean that the dealer checks before players draw cards.
How did the dealer not immediately show the blackjack? Was this a system error or human error? I have the game logs which clearly shows dealer BJ vs my double down. Furthermore, I doubled in that hand, isn't the usual rule that doubles are returned on dealer blackjack (in fact the situation should not even happen as dealer BJ should have been immediately shown)?
Could anyone tell me if I should lodge a complaint regarding this issue (dealer not immediately showing blackjack) and my double down? I was playing 500/h so it is a considerable amount.
Btw I was playing Evolution Gaming's Blackjack Silver table if that is helpful!
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