TIV

[bb28]

:smilewink: I know what you mean....and I'm guilty as charged, but I would like to see the IMO first Big important issue (flushed is not really flushed) addressed. I'm just afraid by going all over the place with the other stuff that it lessons the chances of that being replied to.



It is all good....disagreements and all.

 

[RobWin]

:smilewink: I know what you mean....and I'm guilty as charged, but I would like to see the IMO first Big important issue (flushed is not really flushed) addressed. I'm just afraid by going all over the place with the other stuff that it lessons the chances of that being replied to.



It is all good....disagreements and all.

Yea, I agree to that issue for sure...hell maybe we should compile a bullet point list of issues to have addressed in order of relevant importance...but we would really scare all the Reps away if we did that I imagine...

 

[babs7262]

Hi

It's just me

First: I dont mind if this is derailed because my issue was already dealt with in the first two pages

Second: Id like to address one thing mentioned and will derail myself so you wont feel bad lol. I am a member (incase you didnt know of the SSI/SSD coalition, which lately has even been on the news. We are growing rather big as each day goes by. I just wanted to tell people the difference between SSI and SSDI because they are very different even though drawn from the same fund. A lot of people confuse the two and sometimes this gets discussions heated as far as gambling and drawing from this Federally funded source.

I only want to say something because it was mentioned by both Rob and BB and in a way I feel both of you are right and thought it would help to clarify. Im sure most of you know the difference but some ppl dont and I was even approached once when I first joined and it kind of pissed me off.


SSI...This is for people who are too sick to work but dont have enough work credits to receive SSDI. Most likely than not people on SSI receive food stamps and medicaid and have no other income to speak of. An example would be (just for argument sakes) a wife who never had to work because the husband made enough money and lets say he divorced her and she gets sick. Since she didnt work, she will only be eligible for very little (around $300 month). She will also get food and medical assistance. In this case...yes , I agree that this person (again, fictitous person) really has no business gambling unless they have hidden assets, but in that case shouldnt be collecting


SSDI...This is me, I am on SSDI. I worked my whole life from the age 13 all the way until I reached 40 when I came down with this illness. I have plenty of work credits, therefore draw a much bigger income from disability, over 3 times more than the average SSI recipient. I dont get food stamps and have to pay for medicare. BUT...Since I am married, we have another income on top of what I receive. So..even though I am on SSD, that doesnt mean I am poor, it just means I cant work anymore but worked enough to still receive a salary to which i put into the 25 years I worked. In this case, I feel I have the right to gamble as much as any other person out there. Plus, I dont have children and decide to use my disposable towards gambling instead of shopping!

So there you have it. I just wanted to say that because both BB and Rob are correct in their statements. I am not sure who BB was talking about and if that person was on ssi or ssd and its not my business but thought this may help you out in knowing the facts and the difference

 

[RobWin]

I can relate Babs as I have a couple of family members really really close that also draw SSDI, so I know exactly what you are saying there...

 

[bb28]

Thanks Babs for your clarification on the differences. I'll admit.....I spoke out of turn when I was bashing actoreddie about that particular thing. When I read his post on the other board he mentioned the SSI and I probably wrongly assumed that he was referring to SSI, not SSDI. I wasn't thinking about the difference at the time. So can I get my foot out of my mouth now????
Your SSDI.....that is a completely different animal and you are entitled to do with it just as you would be if working for xyz company.

 

[babs7262]

Thanks Babs for your clarification on the differences. I'll admit.....I spoke out of turn when I was bashing actoreddie about that particular thing. When I read his post on the other board he mentioned the SSI and I probably wrongly assumed that he was referring to SSI, not SSDI. I wasn't thinking about the difference at the time. So can I get my foot out of my mouth now????
Your SSDI.....that is a completely different animal and you are entitled to do with it just as you would be if working for xyz company.

Actually, If I werent married, I wouldbt be able to afford to gamble. I would just make it lol. But, yes, it something I as well as everyone else who works fulltimes earn incase they fall ill

 

[chuchu59]

Well, I am getting a bit pissed up. All of this month, I was eligible for the Birthday Bash promos and even got an e-mail with a calendar outlining the promos. Every day, there was a different promo and I am sure some of you guys got them too. Now after receiving payment after a delay of nearly 2 weeks thru Moneybookers, I was suddenly cut off from the promos which I should be eligible for since they sent me the e-mail in question. While I understand the casino can decide whether to offer me promotions, the fact that they were offering the B-day promos only to retract them suddenly leaves a bad taste.

I played with promos at TIV and there were also occasions that I deposited without claiming anything. The live chat had no clue and just stated that they had the authority to deny promos. I am up overall at TIV but would that be a reason to do this to me considering that I even deposited without claiming anything less than a month ago. With John busy, I dont want to bother him with pms but lately live chat has been crap. First the late withdrawals and now this. There are also a number of technical glitches at several of the slots which neither Dave nor support has answered. I say TIV, get your house into order.

 

[Mousey]

.... I am up overall at TIV but would that be a reason to do this to me considering that I even deposited without claiming anything less than a month ago. .....

From personal experience at various casinos, the answer to this is YES. (Grand Prive, Roxy, & SciFi come first to mind. And after my last cash out at DaVinci's, I didn't get promos till after I'd made a few 'straight' deposits and lost.) And, FWIW, I'm a low roller so I was never ahead anywhere by a great sum.

 

[Zodiac]

I didn't get promos till after I'd made a few 'straight' deposits and lost

It has not to do whether you win, lose or how much the deposit is Mousey, Davincis is the Casino where has the least promos.

The most of time only once in a week and also this only sometimes.

It is also dependent therefrom what for a kind of status you have. Member, VIP or Gold VIP.

Higher your status the more promos you will receive.

I'm a VIP at six of them and made the experience that the most promos you will get is at SS, TIV and Slotos, the others have normal weekly promos.

Can naturally also be that it is different at the players.

 

[NASHVEGAS]

THE FULL TERMS AND CONDITONS LINK IS LIVE SO ????

I discovered this morning (contrary to my prior posts) that the link stating "For full terms and conditions click here" at the bottom of the "PROMO" Terms page is actually a live link but only works when you click on the word "here" (which the word "here" is the same black color and font as the others and I guess I finally got lucky and clicked in the correct spot)......Where does this link lead to, see below as it leads to the "ABOUT US" page which is the exact same page that has already been mentioned/posted as having the different contradictory withdrawal term from the "PROMO" page and thus I now realize the actual full stated withdrawal terms and conditions are being disregarded by TIV on the "ABOUT US" page as this term is not being followed exactly as the full TandC's read.....This creates numerous questions (including possible malfeasance) and just co-mingles additional complicated issues to my main concern and I believe damages.....According to the withdrawal TandC's mentioned for TIV in bb's prior post below then her actual posted withdrawal TandC was correct (in my case as I have not won and attempted any withdrawals where bonuses were taken.) The term reads A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period. per www.thisisvegas.com/about.php......I have posted some quotes below that address some of the issues (which I have highlighted below in red) that have now been created and complicated multiple issues by whatever one wants to consider TIV's actions (not going there yet as I believe TIV should have the chance to make what appears to a bunch of wrongs right) that I will expand on later but a few will be obvious!

Here you go BB and RW et al and I will try to find the other withdrawal contradictory term (which I had John clarify via PM ftr) also IN WRITING, SUZY!!

"The minimum withdrawal amount for all account holders at the casino is $25.
Players can withdraw up to $2000 per day and up to $4000 per week."
www.thisisvegas.com/promoterms.php

NOTE:This is the term John had amended by removing the $8000/month and also the term John references in his posts on this forum announcing the change....not sure why it is on the promo. page of TIV....maybe more confusion!!!

ADDITION#1:Here is the contradictory term and for whatever reason it is on the ABOUT US page of the TIV site and the official Terms and Conditions link found at the bottom of the Promo's TandC's page is a non-functioning link but someone may want to confirm this so I know it is on the TIV side and not my side......I checked on this contradictory term long ago as I hoped it was literally true and I could withdrawal $2k per day or $14K per week as it implies...but unfortunately Suzy was correct about the $4K per week but obviously she was double,lol, wrong about the terms not being in writing and then the fact that both are not one and the same....since when did $2K per day stated clearly as that translate into $4k per week,............. when the obvious terms contradiction caused me much confusion, I PMed John for the gospel....anybody could really be confused by these 2 different withdrawal terms (with some good coachspeak maybe someone would argue they are one in the same, I am 99% sure the courts would beg to differ) so at least one would hope CS would be accurate.... I have read too many threads where the player may have been wronged cause they did not read the TandC's and even here one could read,be confused, go to CS as RW did to get clarification in writing which is partially incorrect....I am jus sayin!!!!!!!!!!!,LOL

"PRIZES & WINNINGS

The casino reserves the right to request documentation for the purpose of identity verification prior to granting any deposits with or withdrawals from the player's casino account.

A fee may be charged to the player to cover payments made by bank wire or check.

A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period.

Players winning a sizeable amount deemed to be worthy of publicity by the casino agree to make themselves available for any event arranged by BC in relation to that win. BC will at all times respect the player's privacy in this event.

The casino reserves the right to use your first name and first initial of your surname (e.g. John S.) in any casino announcement regarding winning results."

www.thisisvegas.com/about.php

I'd also like to add my viewpoint to the mix after Anniemac's and Hippo's posts.
I too would like to say that this issue is not directed at John or TIV, it's a rival issue and something that needs to be addressed by Rival.

I also did a little research on each the different Rival's webpages T&C regarding cashouts. This is what I found.

Sloto-Cash
"# All payout's over $5,000 will be paid out via installments not exceeding $4,000 per week or as per mutual agreement with his/her personal account manager.
For example, a $15,000 winner will be paid $4,000 in week one, $4,000 in week two, $4,000 in week three, and $3,000 in week four.
# All payout's are in US Dollars.
# New players in the casino will be limited to a maximum of $5000 per month. The balance will remain active in the account until such time as the whole amount is processed.

Mayan
We reserve the right to limit withdrawals to $2000 per day and $4000 per week.

Da Vinci's
I could not find any info at all on their webpages.

Cocoa
A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period, $4000 USD per week and a maximum of $8000 USD per month.

Paradise 8
Players can withdraw up to $2000 per day, $4000 per week and $8000 per month.

Pantasia
A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period.

This is Vegas
A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period

Superior
A player is permitted to withdraw a maximum of $4000 USD of their winnings per 7 day period.

Simon Says
A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period.

Slots of Fortune
No info found re: max cashouts.

There are slight differences as you will notice, so that leaves another question. Is the max withdrawal a Rival issue or does Rival set the basic guidelines and the casino's chose what guidelines they fall under?

Good question bb!!............As I am only aware of TIV's TandC's and as I previously posted in this thread (for those who may not have read all), the term above is on the "About Us" page and reads as above "A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period" and imo if interpretated by a court or really anyone the statement means exactly what is says. I recognize no other restrictions in the term above but in actuality I have always gone by the contradictory term on the "Promo" page which reads "Players can withdraw up to $2000 per day and up to $4000 per week." due to the fact that this was the page and term that was actually amended when John was able to get the "and up to $8000 per month" removed. I also know for a fact of the 2 different terms on the TIV website, it is the latter in this post that is actually enforced. No idea why it is on the "Promo" page and no idea why at the bottom of the "Promo" page this link "For full terms and conditions click here" is not and has not been a live working link on the TIV site.....The above said, still the term contradictions above on the TIV site are not my true issues/concerns but the site TandC's would obviously confuse most. Imagine those who are not aware of the CM forum or even John to get clarification. Furthermore, CS at TIV also seems confused on certain issues at times and not just Rob's posted chat last night but many other issueslike telling me I could withdrawal via ACH and a week later reversing my withdrawals followed by an e-mail stating I requested the reversals which I did no such thing. In actuality, they were reversed as CS told me wrong and accounting would not allow me to withdrawal via ACH for reasons to this day I do not understand....Once again, I am just clarifying via the above and the above for me I can deal with but as Rob posted and I agree there are other issues in addition to my main issue/concern that need to be cleaned up!!

FTR, here is the screenshot taken today of the full withdrawal term and condition referenced prior in posts as the contradictory withdrawal term and condition but only contradictory now on account of TIV applying the inappropriate "Promo" withdrawal terms and conditions to I assume all withdrawals based not only on my correspondence and history with TIV to date but on other posts iirc!!!

 

[hippo925]

Well, I am getting a bit pissed up. All of this month, I was eligible for the Birthday Bash promos and even got an e-mail with a calendar outlining the promos. Every day, there was a different promo and I am sure some of you guys got them too. Now after receiving payment after a delay of nearly 2 weeks thru Moneybookers, I was suddenly cut off from the promos which I should be eligible for since they sent me the e-mail in question. While I understand the casino can decide whether to offer me promotions, the fact that they were offering the B-day promos only to retract them suddenly leaves a bad taste.

I played with promos at TIV and there were also occasions that I deposited without claiming anything. The live chat had no clue and just stated that they had the authority to deny promos. I am up overall at TIV but would that be a reason to do this to me considering that I even deposited without claiming anything less than a month ago. With John busy, I dont want to bother him with pms but lately live chat has been crap. First the late withdrawals and now this. There are also a number of technical glitches at several of the slots which neither Dave nor support has answered. I say TIV, get your house into order.

Well, John made me a VIP so i could flush my withdrawals and get better promotions. I had been depositing without bonuses since i never had any and finally brought it up to John in a pm (he didn't know why i wasn't receving e-mails or any promotions.) Of course, the next day, the right side of my cashier is filled with great and fun bonuses, i even got lucky on a couple and cashed out good wins. Afterwards, i continued to deposit even if i didn't have any bonuses because i figured more bonuses were on the way because of my play and deposits.

No emails about birthdays, no promotions. Deposit $200, nothing, $200 more, nothing, how about $300, nothing. I contacted cs and specifically told them i didn't want john bothered about this until he comes back so they said they would forward this to management.

After all that play, all those deposits without bonuses... i was told in an e-mail by the security manager that they can simply "deny promotions to anyone, without disclosing the reason why."

.........uhh... thanks.....i feel real special now...glad i'm a vip?

Is rival (and the shared cs) purposely trying to prevent any one rival from being distinguished from the rest? Thisisvegas is by far the best rival because of their manager, but does he really have to do EVERYTHING and be bothered with everything because cs has no flexibility on their own? Please don't tell me i have to bother john everytime for everything!!

i kinda wish they didn't send me that e-mail response now....i would've deposited again today but maybe i will "deny deposits to rival, without disclosing the reason why."

ps. i thougt it was some kind of glitch after closing accounts at all the other rivals, but this birthday month, the only promotions i got were directly from john and that was over 2 weeks ago. or maybe you don't get promotions if you are up?

 

[anniemac]

Hey, Nash are you getting paid your $4000 per week or are you on hold like everybody else? Just a curiosity question. When you set down and really look at how long it will take you to be paid it is mindboggling. $4000 per week - 3-5 days to receive payment? Wow!! I'm not sure that anybody at the Rivals has a clue anymore. Since this last upgrade (?) all but one has gone to hell in a handbasket. Upgrade - NOT!!

But as I can't hit diddly on them, I don't think I will have that problem anyway.

I do know that Sloto'cash is paying and fast but not the others. Same software, different processor. You'd think they would trade info to fix things but guess not. Sloto must be laughing all the way to the bank. Why deposit at a casino when you don't know when you will get paid.

 

[NASHVEGAS]

Hey, Nash are you getting paid your $4000 per week or are you on hold like everybody else? Just a curiosity question. When you set down and really look at how long it will take you to be paid it is mindboggling. $4000 per week - 3-5 days to receive payment? Wow!! I'm not sure that anybody at the Rivals has a clue anymore. Since this last upgrade (?) all but one has gone to hell in a handbasket. Upgrade - NOT!!

But as I can't hit diddly on them, I don't think I will have that problem anyway.

I do know that Sloto'cash is paying and fast but not the others. Same software, different processor. You'd think they would trade info to fix things but guess not. Sloto must be laughing all the way to the bank. Why deposit at a casino when you don't know when you will get paid.

Anniemac, lately I have been paid in timely fashion and have a pending (remember even if I just stared at the same balance you see in the screenshots for a week after they allowed me only to remove the initial $4K per week ((as I have wanted all removed and now according to the TandC's I believe I should have been able to remove $14K per week from my casino account balance and I certainly would have somewhat better improved results)) ,the fact to date is I have had to wait an entire week to have another $4K removed from my casino account balance which gets into my main issue/concern) payment due but it is only a couple days old so I will let you know how it goes

 

[anniemac]

Nash, I agree with you totally. You are way nicer than me. By now they probably would have banned me and taken my money.

Keep us posted on payouts. Until they get things fixed, I am keeping my money at home. I can't stand the stress of waiting and waiting and waiting.

 

[microgamingmug]

Ok I read 5 pages then skipped to 12, awful lot going on in this thread.

What's with those ridiculous withdrawal limits? And actually making you login all the time to withdraw in small amounts (and presumably get tempted to blow a bit more)

I hate reversals and didn't think I could see anything more disgusting from a casino, making someone get their winnings out over 2 months is an absolute joke in my opinion.

I'm tempted to try TIV due to the praise and buzz around scary rich but I'd never do higher stakes there after reading this...

 

[kakata]

well I undearsteand John is goin thru a difficult moment and I do feel for him as I would for everybody else in similar circumstamces.
I have to add though,as an answer to hippo where he says (few posts up)that he doent see the necessity to bother John for every small inconvinients....well I disagree.
We didnt chose HIS job, and if the only person that works there, the way its suppose to be, is him.....well we have to go to him.
Its not our fault if he works among ppl that do no know what they are doing nor they care about customers who make theyr living. Just my 2 c

 

[bryand]

...i would've deposited again today but maybe i will "deny deposits to rival, without disclosing the reason why."

Rival VIP = Very Insulted Person (from my experience).

 

[zebedy]

well I undearsteand John is goin thru a difficult moment and I do feel for him as I would for everybody else in similar circumstamces.
I have to add though,as an answer to hippo where he says (few posts up)that he doent see the necessity to bother John for every small inconvinients....well I disagree.
We didnt chose HIS job, and if the only person that works the its suppose to be is him.....well we have to go to him.
Its not our fault if he works among ppl that do no know what they are doing nor they care about customers who make theyr living. Just my 2 c

i was thinking along the same lines, shouldnt there be somebody who would deputize for him at the moment, it just doesnt seem fair that he should be going through his problems and having to deal with all the problems TIV are having,
in the long run TIV will suffer because of it, i think alot of damage has already been done and the longer it goes on the more business they will lose

 

[anniemac]

But in defense of TIV, while they are the ones that NashVegas is having problems with, they are not the only ones that are not paying. John is the only rep/mgr that will come or has come to address these problems. Not a peep from any others.

But it still stinks!!

 

[NASHVEGAS]

But in defense of TIV, while they are the ones that NashVegas is having problems with, they are not the only ones that are not paying. John is the only rep/mgr that will come or has come to address these problems. Not a peep from any others.

But it still stinks!!

I do not disagree with the above. That said, I have sought wiser than my personal opinion and I am in total agreement with the wiser's opinions. Additionally, this in no way is solely about NASHVEGAS as my summary of the MAIN ISSUES below could affect any player or may have including those who may not be a members of this forum or are afraid or embarrassed!

After consulting with the wiser, I believe Rival should be challenged to clarify whether not allowing a player to remove/flush the player's chosen amount from their casino cash account balance at will is a technical issue and if so do they have any intention to change this after hearing player's feedback, or is it by not allowing a player to remove/flush their casino cash account balance at will a deliberate ploy designed to create a situation where players might lose back big wins to the casino while going through the $4K per week process that can take weeks,months......How can anyone in the casino business be unaware of the temptation not to continue to play under Rival's current policy and I only say policy as it certainly is not in TIV'S past or current TandC's......And the last macro issue challenge, how can this not be seen as a failure to abide by and support responsible gambling???


The addition of the multiple TIV issues,failures,errors,etc. just complicate the MAIN ISSUES above!!!

 

[RobWin]

Here you go Nash...

Since "This is Vegas" is an online casino owned and operated by Silverstone Overseas Limited, Ingles Manor, Castle Hill Avenue, Kent, Folkestone, United Kingdom (hereafter "Silverstone") which is further a company wholly owned by Bonne Chance NV (hereafter "BC"). Bonne Chance NV is a company incorporated, licensed and regulated by the Government of Curacao for the purpose of operating an online casino.

One of the reasons for incorporating in Curacao is because it falls under the further jurisdiction of the Netherlands and the Advantages of incorporating in the Netherlands is that Shares in a Besloten Vennootschap are unlisted and can only be transferred by public notary. It is therefore quite difficult for third parties to obtain an interest in the company which allows for a safe and yet flexible corporate structure....and further a Dutch company incorporation requirements are rather lax in what is required for Startup Capital....

In 2006 terms, Capital of at least 40,000 NLG was required to start at BV which equates to only $28,886.68 USD in todays dollars and a few more lax requirements:

• Minimum of one shareholders (may be corporate)
• The sole shareholder may be the full Board of Management at the same time
• No Company Secretary is required.
• Each shareholder shall contribute to the initial capital - at least 25% of each contribution must be paid upon incorporation.
• No share certificates may be issued.
• Shareholdings are registered in the shareholders register which must be kept in the office of the company.
  • In 2008 terms The capital of a N.V. must be at least $30,000.00 of which at least 20% must be issued and remain outstanding at all times;

So with that being the case it is possible then, that they, "Rival", Silverstone Overseas Limited and ultimately Bonne Chance NV could be well under funded since several of the casino brands are incorporated under the one corporation of Bonne Chance NV...but this is all JMO, so take it for whats it's worth...

 

[anniemac]

Wow, RobWin! Where do you find this stuff? Only $28000+ to start up which could be wiped out with one good win. Interesting read.

 

[RobWin]

I just found this over at "Slots Of Fortune" which is also one of the "Rival" Casinos...this is from their "Terms of Use" page Link Removed ( Old/Invalid) ....

Your casino account

1. If no wagering activity takes place in either your casino or loyalty account for a period of 180 days, then the player understands that any balance in their account will be forfeited to the casino.

Now the reason this really caught my attention was the fact that the Rivals apparently share this policy of $4,000.00 Max Withdrawal per week and lets just say for sakes sake that you are lucky enough to build up a balance of oh say $125,000.00...which really seems like a lot but depending on what level of player you are could be done in a relatively short time, and according to that term above and then factor in the fact that you can only cash out $4,000.00 per week then you have to take:

180 Days divided by 7 days per week = 25.71 weeks x $4K = $102,857.14 so if that is the scenario then I guess you are going to be forfeiting the remaining balance of $22,142.86 back to the casino if you choose not to actually wager any of your winnings during that 180 day time period while you were waiting on your total to be paid out to you in the 31.25 weeks that that amount would require...WOW...

 

[anniemac]

Now that would be the ultimate OMG!!!

I have read that somewhere else at another casino but never gave it much thought.

 

[RobWin]

You guys ever checked out Rivals Site called

You do not have permission to view link Log in or register now.

, it's actually a nice built site with information focused for new or potential operators or partners...

 

[thisisvegas]

some quick answers before I call it a night, been a long week...

For regular players we will flush full amounts for you if you wish. Yes it would be processed based on the casino's specific daily and weekly limits but if you want this money locked up so you can't play with it again then we will do this. I believe some agents said you can't do this but if an agent says something that bothers you please do me a favor and pm that to me. We have new CSR agents being trained and it takes about 2 months for them to get the hang of the players and to know the spectrum of questions that get asked. When tougher questions get asked they are put on the spot and the truth is they do care and don't want to disappoint. The CSR team is not perfect but I chat with them all the time and they do care and I am glad to have them. Sure any problems or improvements could always be made but we work on that and things change because we listen to players.

The daily and weekly limits issue I almost don't want to get into but we have spent a fair amount of time talking about it. I can speak for thisisvegas and I would say wait until the end of the year when we offer larger depositing limits, but also larger wagering limits, possibly progressive jackpots and as a result would there be reduced cashin limits.

As for slots of fortune I will point out this thread and term they seem to have. It is something I personally don't agree with but if that is how they want to do business that is their risk. I look after thisisvegas first, I know some of the reps for a few other Rival operators such as Paradise8, Cocoa Casino, Slotocash but after that I can only act as a messenger.

But the main concern here was being able to flush larger wins and the answer is yes we will do that. Some players are going on asking plenty of questions to the agents and some of them are new, please forgive them if they make a mistake.

John

 

[winbig]

Thanks for clearing things up

One thing though.....you guys might want to tell these new CSR's (or any for that matter) that if they don't know the answer to a question, then admit that to the player, then follow through and find out what the correct answer is and relay that to the player....they shouldn't just give an answer they think might be right....it just causes confusion in the long run

 

[NASHVEGAS]

some quick answers before I call it a night, been a long week...

For regular players we will flush full amounts for you if you wish. Yes it would be processed based on the casino's specific daily and weekly limits but if you want this money locked up so you can't play with it again then we will do this. I believe some agents said you can't do this but if an agent says something that bothers you please do me a favor and pm that to me. We have new CSR agents being trained and it takes about 2 months for them to get the hang of the players and to know the spectrum of questions that get asked. When tougher questions get asked they are put on the spot and the truth is they do care and don't want to disappoint. The CSR team is not perfect but I chat with them all the time and they do care and I am glad to have them. Sure any problems or improvements could always be made but we work on that and things change because we listen to players.

The daily and weekly limits issue I almost don't want to get into but we have spent a fair amount of time talking about it. I can speak for thisisvegas and I would say wait until the end of the year when we offer larger depositing limits, but also larger wagering limits, possibly progressive jackpots and as a result would there be reduced cashin limits.

As for slots of fortune I will point out this thread and term they seem to have. It is something I personally don't agree with but if that is how they want to do business that is their risk. I look after thisisvegas first, I know some of the reps for a few other Rival operators such as Paradise8, Cocoa Casino, Slotocash but after that I can only act as a messenger.

But the main concern here was being able to flush larger wins and the answer is yes we will do that. Some players are going on asking plenty of questions to the agents and some of them are new, please forgive them if they make a mistake.

John

John you may have lost me as maybe you are not being specific enough, I really can not comment on your post as it is just not clear...what I can unequivocally say is every post I have made in this thread is accurate or has been corrected. You need to be specific please as no one, you included would allow or address my numerous requests to remove/flush from my casino cash account balance any greater amount than the so called $4K per week (I will disregard the T and C contradiction isssue for now to not complicate further). I will wait for you to be more specific please. I hope you understand I just wish to avoid any future confusion as I have now added below what hopefully may be considered null and void!! Perhaps you will confirm that. Being more specific whether good or bad news can only benefit all parties going foward. Thanks!!

EDIT:
This recent transcipt (done before the recent $30K win as I stated) speaks for itself regarding the amount of the casino cash account balance that is allowed to be removed/flushed:

General Info
Chat start time Apr 11, 2008 9:32:55 AM EST
Chat end time Apr 11, 2008 10:11:24 AM EST
Duration (actual chatting time) 00:38:29
Operator Shawn



Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 3. The average wait is 59seconds. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. An operator will be with you shortly.
info: You are now chatting with 'Shawn'
Shawn: Welcome to thisisvegas Live Support. How may I assist you?
you: Can you please flush my [email protected]
Shawn: One moment please.
Shawn: It has been flushed
you: TY and I have another question?
Shawn: Sure, go ahead
you: I know you will only pay 2000 in withdrawals per day or a total of 4000 per week. That said can I withdrawal my balance greater than 2000 on any given day to remove money simply from my account, then I realize that the balance will be paid according to your terms so for example can I withdrawal 10000 on any given day simply to remove the balance from my account , then I realize the maximum I would be paid is 4000 per week until the 10000 was paid in full????
Shawn: I understand your question, but unfortunately this is not possible. The system will not allow you, it will give you a message that states you're over your limit.
you: I know it use to not((NOTE:I just corrected the ommission of the word "not" noted below in the transcript for the CM post only)) allow more than 2000 per day in the cashier but it seems to be set up different in appearance but I have not tried more than 2000 per day as I did not want to take a chance on violating the terms...That said ,why can the system not be adjusted in order that one can remove one's balance in full from their account and then the the total amount withdrawn disbursed accordingly???
Shawn: Well this is mainly for security purposes, and it's something that we have no control over, it is merely the casino's policy.
you: correction: I know it use NOT to allow....left the keyword NOT out of first sentence,sorry
Shawn: No problem
you: So it is simply policy as it really would not affect the amount of money the casino would disburse over the same given time period would it??
Shawn: I do not know, it's just something we can not do anything about
you: OK, I understand you are just the messenger and I appreciate your help!!
Shawn: You're very very welcome
Shawn: Is there anything else I can personally do for you?
you: No thank you...have a great day and thanks for all your help!!
you: Good bye!

 

[RobWin]

That's excellent news there John...that you will go ahead and flush the larger amounts of account balances to further prevent the player (customer) from the risk of losing it all back and then having a disgruntled customer on your hands or further still totally lose that customer...

Is there a max limit on what amount you would be willing to flush ? I know you said "Full" amounts...but does that mean "Unlimited" ?

I believe you have made a great decision there for the "Business Ethics" statement that I made earlier John..

The daily and weekly limits issue I almost don't want to get into but we have spent a fair amount of time talking about it. I can speak for thisisvegas and I would say wait until the end of the year when we offer larger depositing limits, but also larger wagering limits, possibly progressive jackpots and as a result would there be reduced cashin limits.

John, in the above quote, did you mean to say Increased cashin limits ?

 

[NASHVEGAS]

That's excellent news there John...that you will go ahead and flush the larger amounts of account balances to further prevent the player (customer) from the risk of losing it all back and then having a disgruntled customer on your hands or further still totally lose that customer...
Is there a max limit on what amount you would be willing to flush ? I know you said "Full" amounts...but does that mean "Unlimited" ?

I believe you have made a great decision there for the "Business Ethics" statement that I made earlier John..



John, in the above quote, did you mean to say Increased cashin limits ?

So Rob you believe as maybe I think but am by no means sure John may be saying that TIV has just now initiated a new policy to remove in total any amount from one's casino cash account or he is saying they have always done that??......Help me???

 

[RobWin]

So Rob you believe as maybe I think but am by no means sure John may be saying that TIV has just now initiated a new policy to remove in total any amount from one's casino cash account or he is saying they have always done that??......Help me???

Yea, that's the way I took it, that he had just initiated a new policy...so that was the reason that I asked him...

Is there a max limit on what amount you would be willing to flush ? I know you said "Full" amounts...but does that mean "Unlimited" ?

ADDED: And he would also need to define the meaning of "Regular" I believe where he stated

"For regular players we will flush full amounts for you if you wish."

 

[RobWin]

Can you tell I've worked on way too many construction contracts in the past....jeeze, I aggravate myself sometimes...

 

[NASHVEGAS]

Yea, that's the way I took it, that he had just initiated a new policy...so that was the reason that I asked him...

Well that is great news and if John would just state specifically for this hillbilly then I would love to keep playing at TIV knowing I can finally get a future win should it occur out of my cash account hopefully in full! Just have to look foward and if what we now believe is true, I very much appreciate all who participated in the forum thread process and had a voice to bring about a positive change at TIV for an issue and practice that was very unfair to the player!!

 

[NASHVEGAS]

Can you tell I've worked on way too many construction contracts in the past....jeeze, I aggravate myself sometimes...

Us both and exactly why I could not be sure what John posted as is too open ended for a construction vet. who also handled contracts and also why I have requested that John specifically state , well you know, what I need to hear/read, lol and then I will continue to play online at TIV...I believe John may be out of pocket for the next day or two so I will be patient!!

 

[RobWin]

Well, one thing for sure if this is Johns new policy over at "This Is Vegas"...he has most likely just won his casino a lot more customers now by being flexible to change and player concerns and hands down one of the most open minded casino managers on here...I definitely commend his efforts at being really responsive on this board and always willing to jump into the mix and try to improve the relationship between player and casino...

 

[NASHVEGAS]

Well John sent me a PM to congratulate moi on being as old and mature as you now Rob...when he gets some time he suggested a little TIV party which I took him up on for 20000 of my closest friends but he and I can work that out later....I did respond and asked him to please clarify for us construction contract OCD types on the specifics of his post but as I previously stated John has still some much more important family matters to attend to so he may need a few days!! Really he is kinda like Enzo and never stops working so he could respond in 10 minutes actually,lol!!

 

[gerilege]

Sorry for semi-hijacking the thread, but if someone could please advice me...
I'm wondering whether Rivals process Click2Pay wd/s faster than moneybookers ones. Do you have any experience?
I don't make often wd/s at Rivals, but I'm experiencing delays with a mb wd again, just like last time when it took more than 2 weeks (4 days of email delay by yahoo too, this time and last time as well) to receive the funds.

 

[chuchu59]

Sorry for semi-hijacking the thread, but if someone could please advice me...
I'm wondering whether Rivals process Click2Pay wd/s faster than moneybookers ones. Do you have any experience?
I don't make often wd/s at Rivals, but I'm experiencing delays with a mb wd again, just like last time when it took more than 2 weeks (4 days of email delay by yahoo too, this time and last time as well) to receive the funds.

My experience is that sometimes it takes 2 days and sometimes 2 weeks. Live chat cited technical problems with MB but non Rival casinos dont have this problem. Also, with the most recent W/Ds others such as QT and Neteller also met with delays and that aroused a lot of suspicion. My guess is that it doesnt matter which e-wallet you use but rather an apparent inability to solve something that has been dragging on for some time.

 

[julester]

Bottom Line.....

....casinos take your money instantly, they should give it back the same way. In my opinion, there are NO excuses outside of genuine errors.

Why for example, can 3Dice credit withdrawals via Click2Pay immediately but the Palace Group can't? Why can TIV take your cash immediately but often have 'technical' reasons when it comes to withdrawals?

It isn't complicated. We live in a world where companies live and die by their product / service levels. If casinos can't offer what customers want, they will get less business and eventually go to the wall. The joke is that if we all REALLY cared about it, we could make a stand and 'force' companies into a change by simply not playing there.

Rant over - I really just wanted to see if my avatar works...!!!!!!!

julester

 

[Zodiac]

Why for example, can 3Dice credit withdrawals via Click2Pay immediately but the Palace Group can't? Why can TIV take your cash immediately but often have 'technical' reasons when it comes to withdrawals?

of course they could do it all and it works from one to one second but some don't make it simply because they strictly keep on their conditions

it's my first experience that i'm confronts to see with technical issues these art at the rivals

waiting for withdrawal 3 weeks i experienced with some RTG's

actually i have 4 cash-outs in processing (2x from 8th/9th Pantasia and 2x from 16th/19th DVG)

Neteller seems to work now because i was paid yesterday at TIV (same time with Pantasia) but this was one of the smallest amount i had.

if it works now with Neteller it must work also at all cashouts to Neteller, or seeing it wrong ?

unless, they credit it still manually

i hope that these issues will be resolved soon and that this technical things will no longer occurs, because they belong meantime to my preferred Casinos

 

[Zodiac]

Allow me please one more point.

I read most of this posts regarding rivals and withdrawal issues and can agree with most of them.

One word to support and it is based only on my opinion:

Support is for us players the first one where you can contact if you have problems.

But what should support say ? they can only say sorry, apologise or we will forward it and sometimes we have technical delays, nothing more.

I know that's sometimes can be frustrating.

The rep's/ or managers have surely more Influence as support but they can also only look into it and can request something or accelerate.

Sometimes they will let them also in the darkness (sorry John i mean it not badly, i appreciate your help very )

What i wanted to say is that only the accounting has the has the power to process and transfer something or not, nobody more.

 

[NASHVEGAS]

Anniemac, lately I have been paid in a timely fashion and have a pending payment due but it is only a couple days old so I will let you know how it goes

@ Anniemac et al, as I said I would let you know and I am glad to report I did receive my pending payment that I withdrew from TIV on Friday 4-18-2008 according to an e-mail from my e-wallet yesterday in the afternoon and honestly as I previously posted payments have always been timely after the initial "Nash, you can not withdrawal via ACH confusion"....I hope the slow payment issues posted recently also become an issue(s) in the past for all....TIV has so much potential especially with John that I just hope they can get all their ducks in a row relatively quick!!

 

[zebedy]

@ Anniemac et al, as I said I would let you know and I am glad to report I did receive my pending payment that I withdrew from TIV on Friday 4-18-2008 according to an e-mail from my e-wallet yesterday in the afternoon and honestly as I previously posted payments have always been timely after the initial "Nash, you can not withdrawal via ACH confusion"....I hope the slow payment issues posted recently also become an issue(s) in the past for all....TIV has so much potential especially with John that I just hope they can get all their ducks in a row relatively quick!!

it seems there picking and choosing which players they pay first, i put in a request on the 4-15-2008 and was told by live chat that they still dont know when i will get paid,
nash im assuming your a pretty high roller so its fairly obvious they would take care of you first but as my deposits probably wouldnt cover there coffee bill for the week there not really bothered about the small players and it doesnt matter to them if they lose my business,

 

[kakata]

it seems there picking and choosing which players they pay first, i put in a request on the 4-15-2008 and was told by live chat that they still dont know when i will get paid,
nash im assuming your a pretty high roller so its fairly obvious they would take care of you first but as my deposits probably wouldnt cover there coffee bill for the week there not really bothered about the small players and it doesnt matter to them if they lose my business,

Either your deposit is very very small or they drink too much coffee.

 

[anniemac]

 

[zebedy]

Either your deposit is very very small or they drink too much coffee.

that depends what you mean by small $25-$50 here and there, im the last of the big spenders

 

[1819]

got paid

paid today from tiv. 5 weeks from cashout. beat davinci by a week.

 

[Nifty29]

paid today from tiv. 5 weeks from cashout. beat davinci by a week.

Sorry, but thats just not good enough. Just not good enough.

 

[1819]

Sorry, but thats just not good enough. Just not good enough.

lol. nifty that's the way it is here in "the land of the free". for the record john was in constant contact and admitted delays. i honestly dont care if it takes a month as i dont gamble to make money. i do care about being lied to as was the case with davinci. they never admitted any problems. always got the old " we'll look into it". as long as i know it will be 6 weeks or so up front, and i will be paid, i will continue to put money in tiv. actually I will NOW put money in as this was the gf's account. davinci can go scratch.

 

[Zodiac]

I know because it is also not enough, but i 'm paid also today from Pantasia
(8th/9th-23th).

But i'm content that it gone all generally, also if i don't like these delays.