Following Tirilej's comment i started this thread to see if there are more players experiencing the same issues.
I posted here about this: https://www.casinomeister.com/forum...your-input-for-the-2015-meister-awards.70552/
The 2 issues i have and these happened multiple times, hence making me think that this is a ongoing problem which Thrills seem to be unable or unwilling to get sorted, are:
Bonus-O-Metre
- chests do not unlock
- CS has to escalate to Promo Team
- days pass to receive then an answer
- and mostly still wrong amount of bonus rounds added and/or unlocked bonus funds not credited
Purchase match bonuses
- Bonus box checked
- After deposit no bonus added
- CS has to add manually but they are not available 24/7
- if you made your deposit outside the hours and decided to play your funds CS will not credit the bonus chips after you lost your deposit.
- had it once credited as "good will gesture", thank you very much, how kind of you...NOT get your promos right then there won't be an issue.
Anybody else having these problems??
P.S. I have not send a PM to Erik since he has not answered to my last one.
I posted here about this: https://www.casinomeister.com/forum...your-input-for-the-2015-meister-awards.70552/
The 2 issues i have and these happened multiple times, hence making me think that this is a ongoing problem which Thrills seem to be unable or unwilling to get sorted, are:
Bonus-O-Metre
- chests do not unlock
- CS has to escalate to Promo Team
- days pass to receive then an answer
- and mostly still wrong amount of bonus rounds added and/or unlocked bonus funds not credited
Purchase match bonuses
- Bonus box checked
- After deposit no bonus added
- CS has to add manually but they are not available 24/7
- if you made your deposit outside the hours and decided to play your funds CS will not credit the bonus chips after you lost your deposit.
- had it once credited as "good will gesture", thank you very much, how kind of you...NOT get your promos right then there won't be an issue.
Anybody else having these problems??
P.S. I have not send a PM to Erik since he has not answered to my last one.
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