- Joined
- Sep 20, 2005
- Location
- Left Hungary
I am so disappointed with the service from this casino.
I emailed the rep here two days ago, and have not heard a word even though they were online (I checked).
I made a withdrawal on the 6th (Tuesday) and here it is Saturday and still no money or reply.
I talked with live chat yesterday (Friday) and they invoked the 5 day rule saying I won't be paid till sometime next week since accounting is closed on weekends. Well..I think this is truly poor management and a stall to hold funds longer than necessary...I mean..lets figure this out..
Tuesday withdrawal= 24 hour hold
Wednesday released for processing (saw this in the casino window)...then Thursday, then Friday..but OOPS...live chat says, hey lets just use the 5 day rule so it can run into next week since the withdrawal has only been holding for 4 days...we still have one more day we can hold it for as per their website..
What really irks me is that just becasue casinos do not process withdrawal funds during weekends, why should a player be penalized for this..I feel if they cannot process withdrawals 24/7, they need to close the doors during the "off" times..and not allow any depostis becasue accounting is not there so who is watching the store on the weekends??
Yes, I knew about the 2-5 day processing, but never expected to be held off for over 5 days..which would be Monday...(7 actually if weekend is included which they claim to be exempt from). But will I get it Monday? Who knows now...If I would have known this before depositing, I know for a fact I would not have deposited..they have never pulled this rule on me before so what's different now? I always got my funds within 72 hours or less...are they having issues..?
Anyway, this truly sux since everyone claims this is one of the best Rivals around, they might be falling off the wagon IMO..and losing that nice distinction of being the best..in my book..
Especially with the no response from the rep here on this board for 2 days..even though he was here.
B***ing and moaning over...
.
I emailed the rep here two days ago, and have not heard a word even though they were online (I checked).
I made a withdrawal on the 6th (Tuesday) and here it is Saturday and still no money or reply.
I talked with live chat yesterday (Friday) and they invoked the 5 day rule saying I won't be paid till sometime next week since accounting is closed on weekends. Well..I think this is truly poor management and a stall to hold funds longer than necessary...I mean..lets figure this out..
Tuesday withdrawal= 24 hour hold
Wednesday released for processing (saw this in the casino window)...then Thursday, then Friday..but OOPS...live chat says, hey lets just use the 5 day rule so it can run into next week since the withdrawal has only been holding for 4 days...we still have one more day we can hold it for as per their website..
What really irks me is that just becasue casinos do not process withdrawal funds during weekends, why should a player be penalized for this..I feel if they cannot process withdrawals 24/7, they need to close the doors during the "off" times..and not allow any depostis becasue accounting is not there so who is watching the store on the weekends??
Yes, I knew about the 2-5 day processing, but never expected to be held off for over 5 days..which would be Monday...(7 actually if weekend is included which they claim to be exempt from). But will I get it Monday? Who knows now...If I would have known this before depositing, I know for a fact I would not have deposited..they have never pulled this rule on me before so what's different now? I always got my funds within 72 hours or less...are they having issues..?
Anyway, this truly sux since everyone claims this is one of the best Rivals around, they might be falling off the wagon IMO..and losing that nice distinction of being the best..in my book..
Especially with the no response from the rep here on this board for 2 days..even though he was here.
B***ing and moaning over...
.