The balance of my account was appropriated without explanation by casinos in The Palace Group. I am hoping that somebody out there knows a solution for my plight.
Casino name / deposit amount / final appropriated balance
Cabaret Club Casino / $6,250 / $5,900
Mummy’s Gold Casino / $5,250 / $820
Ruby Fortune Casino / $4,000 / $5,000
Spin Palace Casino / $2,500 / $9,800
Jackpots in a Flash Casino / $3,000 / $2,575
I previously experienced difficulties with bonuses, and so I played at all of these casinos without accepting any bonus funds. I played mostly blackjack, and when I attempted to withdraw my balance, I was ignored. I spoke repeatedly with chat support and the relative department, but was never given an explanation (or a reply from the relative department). I sent numerous emails, which also were ignored.
After seeking the help of an affiliate friend, I was able to contact the Japanese support, and finally received the following message:
“When [my ID] attempted the withdrawal, our security department determined that you had played in violation of The Spin Palace Casino user agreement clause account termination 19:3 (viii)”
I requested that they explain what exactly this meant, but I was told that “this is the final decision of the casino” and my request was denied. I seem to have little to do in the form of recourse.
I sent a complaint to ecogra, but all they did was relay the same message to me from then casino.
I have played with similar deposit amounts at other casinos, but I have never experienced a problem like this.
Before experiencing this, I was confident that the casino was legitimate due to its approval by ecogra, but is it possible that I have had the poor luck of running into a fraudulent casino business? What can I possible do now?
Please help, any ideas at all are welcome.