The first time my winnings were confiscated in 13 years of online gambling :-/

[hoff1985]

Thought i'll share the story with you guys, just that it don't happen to any of you. After 13+ years of online gambling for the first time ever i didn't receive a withdrawal

First i want to clarify that it was completely my fault in the end, but still wanted to let you know.

Be VERY careful which games you play at DrueckGlueck/SlotsMagic when playing with a bonus!

I've won at DrueckGlueck (Sister to Slotsmagic) about 1400 EUR. But the winnings were confiscated and because i was a VIP received 200 EUR as a "gesture of goodwill". I was first shocked because i knew that i never play outside the max bet term (i always check this) and i also never to table games or use gamble feature son any slot. But i did a few spins on Bloodsuckers, and Bloodsuckers is a forbidden slot when playing with a bonus.

Of course it's totally my mistake... But i can't remember playing any casino recently that didn't "block" games that were not allowed, and in places where those games are not "blocked" they just doesn't count for wagering reasons or only as a part. So i thought if the slot opens i'm allowed to play it (stupid mistake).

I decided to close my account after this after i expected something else as a VIP always sticking to the rules and only ONE TIME playing a few spins on a slot which was not allowed.

I do need to say the Rep here in the forum (Krystal) was always super nice to me, so i'ts more a warning than a complaint.

Cheers

 

[bowki]

Sorry to hear that Hoff.

I know how strict they are with their rules. Unintentionally broke a term there myself and got my wins confiscated. They even removed the rule i broke a couple of months later. I had my best run on Raging Rhino ever so i was very pissed. After some time i now see it as their loss because by now they would have got it all back + more if they had paid me back then.

 

[hoff1985]

Sorry to hear that Hoff.

I know how strict they are with their rules. Unintentionally broke a term there myself and got my wins confiscated. They even removed the rule i broke a couple of months later. I had my best run on Raging Rhino ever so i was very pissed. After some time i now see it as their loss because by now they would have got it all back + more if they had paid me back then.

Yeah, that's why i closed my account... Don't understand it.

They gave me 200 EUR back. So we talk about around 1200 EUR. With deposits often between 100 and 200 EUR, my bet size etc. they should have guessed that it would not take long until they have their money back. And they knew that i will stop playing there if we can't find a good solution together.

I think in my 13 years of gambling it happened other 2 times i was doing something wrong. One time i made 10 bets over the max (it was 5$ in a casino and i accidentally did a few 6.25$ bets) and the other time i took a bonus twice although i was only allowed to take it once. For both mistakes in different casinos the casino decided after checking my account that they will pay my winnings. That's what i except from a casino where i am a VIP player.

 

[Jono777]

So many times I read about casino 'x' 'cutting off their nose to spite their face' and can never understand it.

Clearly your a loyal, regular depositor and not 'pennies' either ???

A well run casino (maybe these are, never played there but won't after this either) would at least MAKE THE EFFORT to TRY and reach some sort of amicable outcome.

I'm no expert but simple common sense points out in these type of situations that it makes good business sense long term.

Hypothetical situation/example, if I was in charge maybe I'd offer 50% of your cash out, a small no deposit bonus along with a 'make sure it doesn't happen again' email?? But at least you'd remain an active customer.

No brainer really!

 

[trickster]

It's unfortunate but I think you made the right decision in closing your account. BTW, did you make any money from your Bloodsuckers' spins?

 

[lockinlove]

yeah but I find this casino group garbage anyways

Im surprised you got anything from these people. Ive made tonnes of deposits in the past. The only emails I get are misleading titles in the header. "Your free spins have arrived" or "free spins on jack and the beanstalk"....open up the email and its some shitty 50% match with 25 free spins.

Never ever a freebie of any sort with them. I dont care about the freebie I care about being appreciated by a casino that ive lost quite a bit with lol

Plus their ridiculous exchange rate scam. Ive been charged 20% higher than what the market exchange rate is.


Left them months ago and wont return. Really dislike them alot.

 

[hoff1985]

It's unfortunate but I think you made the right decision in closing your account. BTW, did you make any money from your Bloodsuckers' spins?

Yes i think i started Bloodsuckers with a balance of 550 and played a couple of dozens spins to 950, but then switched to other slots to play until 1400.

But wagering was probably close to be done already when i started Bloodsuckers, so 10 minutes later and i would probably already made it through wagering...

 

[onkel]

Sorry to hear OP. I fell foul of this last week when I had the run of my life, €0.3 to €3000. First they claimed I bet too high, but later it was that the €0.3 balance (which I just wanted to get rid of before making a new deposit) came from freespins I got when I made my first deposit, which had a max win of €100. €2900 was voided.

What bugs me is that basically 99% of casinos have no max win on these types of bonuses, but obviously I had to have a run like that on a SkillOnNet casino

 

[dunover]

Sorry to hear OP. I fell foul of this last week when I had the run of my life, €0.3 to €3000. First they claimed I bet too high, but later it was that the €0.3 balance (which I just wanted to get rid of before making a new deposit) came from freespins I got when I made my first deposit, which had a max win of €100. €2900 was voided.

What bugs me is that basically 99% of casinos have no max win on these types of bonuses, but obviously I had to have a run like that on a SkillOnNet casino

OUCH!

 

[trickster]

Yes i think i started Bloodsuckers with a balance of 550 and played a couple of dozens spins to 950, but then switched to other slots to play until 1400.

But wagering was probably close to be done already when i started Bloodsuckers, so 10 minutes later and i would probably already made it through wagering...

Still as a VIP, I think you deserved more; either the amount before Bloodsuckers (550) or 1000 (1400 - the 400 you made from Bloodsuckers).

 

[lotusch]

Good you closed your account Hoff...
Just shows this casino has no affection whatsoever towards their loyal players...
Now they lost a good depositing player over an amount that they would have earned back in less than 0.000000001 seconds from other depositors and probably on the long run from yourself also.

Good call.

 

[t4llek]

They ve done the same to me on a 100€ deposit 100% bonus, and they still had the nerve to call me on the phone to congratulate on the win etc and had me hold 7 days for the wd and then receive the email "oh were really sorry but due to max bet breach ur getting 0€" but heres ur deposit back for ur troubles, ok u keep those 1500 but u just lost a player, never deposited another cent @ slots magic and never looked back, keep in mind im not ranting about the breach, yeah i didnt read the terms so all fine i accept they confiscate the win, but the tactic of making me wait for a week and calling and emailing me to congratulate on the win just got me sick to my stomach, but hey if they do that to a vip mostly certain they will do it to the plebs .

 

[slotter999]

What an absolute disgrace. I'd definitely recommend giving the T&Cs another look to make sure they are watertight. Any use of the words "if" or "may" and you might have a case for the small claims rather than just rolling over.

 

[jjezebel37]

I like that you admit it was your fault however, I still feel it's a load of ole bollox.

That game should have been unplayable (like Casino Room do)

Still, im sure that went down like a turd in a fruit salad.

 

[fun4all]

yeah but I find this casino group garbage anyways

..........


Plus their ridiculous exchange rate scam. Ive been charged 20% higher than what the market exchange rate is.


Left them months ago and wont return. Really dislike them alot.

They are garbage, how can anybody trust them after they did this?

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Hoff dont ever go back there please, even if they come crawling to you now.

 

[asadzareef89]

reading this i guess i got lucky

still haven't played after this as never had an email like this from a casino after my withdrawal but it was nice of them to warn me for future so unless like hoff said they apply an automatic block on excluded games i'm steering clear from there

Dear Asad,

I'm writing to you regarding your winnings.

Please be advised that we reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if an excluded game is played while the bonus is active.

Excluded games: Bonus balance cannot be used in Jackpot games and/or Live Casino Games/ Live Dealer and the following Slots games, Blood Suckers™, Kings of Chicago™, Piggy Riches™, Dead or Alive™, Devil's Delight™, The Wish Master™,Champion of the Track™, Robin Hood: Shifting Riches™, Jackpot 6000, Mega Joker,Super Monopoly Money, Secret of the Stones™ - We reserve the right to add any game to this group of games.

As an exception we have decided to process your withdrawal but in future we advise that you are aware of the bonus terms.

If you have any questions please feel free to contact us.

Kind Regards,

Kelsey

 

[hoff1985]

Thank god not many casinos have rules like this.
There is no fair reason to not block those games as it's technically not that difficult.
And if it's technically complicated for their system they could still say: Slot XY doesn't count for wagering or winnings from slot XY will be added to wagering with a XY wagering requirement, so many options but this is the meanest one.

Again thank god that this rule is very rare and if it is there in 9 out of 10 casinos the slot is not accessible!

Learned it the hard way, but took 13 years to get to this downer so not too bad.... They lost a VIP who potentially would have played much more, so yeah, that's life!

 

[hoff1985]

Can i ask what amount it was?

Thanks

still haven't played after this as never had an email like this from a casino after my withdrawal but it was nice of them to warn me for future so unless like hoff said they apply an automatic block on excluded games i'm steering clear from there

Dear Asad,

I'm writing to you regarding your winnings.

Please be advised that we reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if an excluded game is played while the bonus is active.

Excluded games: Bonus balance cannot be used in Jackpot games and/or Live Casino Games/ Live Dealer and the following Slots games, Blood Suckers™, Kings of Chicago™, Piggy Riches™, Dead or Alive™, Devil's Delight™, The Wish Master™,Champion of the Track™, Robin Hood: Shifting Riches™, Jackpot 6000, Mega Joker,Super Monopoly Money, Secret of the Stones™ - We reserve the right to add any game to this group of games.

As an exception we have decided to process your withdrawal but in future we advise that you are aware of the bonus terms.

If you have any questions please feel free to contact us.

Kind Regards,

Kelsey

 

[asadzareef89]

Can i ask what amount it was?

Thanks

i made 2 withdrawals n had played dead or alive in both but not that much, i think around 100-200 spins

first one was around 500 n second one which prompted the email was around 400 with a deposit of only 20 both times

 

[hoff1985]

i made 2 withdrawals n had played dead or alive in both but not that much, i think around 100-200 spins

first one was around 500 n second one which prompted the email was around 400 with a deposit of only 20 both times

Wow not too bad.

I made 3 deposits on that day... Total about 320 EUR... Something i not do too often...

I think i didnt do even 100 spins on Bloodsuckers...

 

[asadzareef89]

Wow not too bad.

I made 3 deposits on that day... Total about 320 EUR... Something i not do too often...

I think i didnt do even 100 spins on Bloodsuckers...

i think i got lucky cuz they sent me the email good 7 hours after approving my withdrawal

 

[Tirilej]

Wow not too bad.

I made 3 deposits on that day... Total about 320 EUR... Something i not do too often...

I think i didnt do even 100 spins on Bloodsuckers...

You won from the spins and I think that was the biggest reason they didn't want to pay.

They have those rules for a reason, and I agree that they should be blocked. Still you should read the rules so I think the winnings was the reason.

I can't say if I think they did a bad thing or not, but if they had paid with just a warning, and then you tell someone else about it...like you were told now, then they have to bend the rules for the next person, and the next...

I have asked someone if those that have Netent games do have the option to block not allowed games, or if that is something they have to program themselves. If they already have the option then noone should play there using there bonuses because then we know why they don't use it. But til then

Will you check the next casino you play on what games...?

Edit: They do not get the option to block games from bonuses from Netent but it's something the operator do if they want to. In this place they rely on people reading the rules instead. That's ok but sad.

 

[hoff1985]

I know it's my mistake still, how many casinos do you know that have a term of not allowing a slot game at all, but not blocking it? But yeah, i do not blame anyone except myself, i just think it's economically a wrong decision if they act like this with a vip player, i mean honestly it's not like there are no alternatives

Also i think what makes a difference is thath jt was not my first deposit, we're talking about many deposits before 2-3 withdrawals and always playing by the rules.

You won from the spins and I think that was the biggest reason they didn't want to pay.

They have those rules for a reason, and I agree that they should be blocked. Still you should read the rules so I think the winnings was the reason.

I can't say if I think they did a bad thing or not, but if they had paid with just a warning, and then you tell someone else about it...like you were told now, then they have to bend the rules for the next person, and the next...

I have asked someone if those that have Netent games do have the option to block not allowed games, or if that is something they have to program themselves. If they already have the option then noone should play there using there bonuses because then we know why they don't use it. But til then

Will you check the next casino you play on what games...?

Edit: They do not get the option to block games from bonuses from Netent but it's something the operator do if they want to. In this place they rely on people reading the rules instead. That's ok but sad.

 

[Tirilej]

I know it's my mistake still, how many casinos do you know that have a term of not allowing a slot game at all, but not blocking it? But yeah, i do not blame anyone except myself, i just think it's economically a wrong decision if they act like this with a vip player, i mean honestly it's not like there are no alternatives

Also i think what makes a difference is thath jt was not my first deposit, we're talking about many deposits before 2-3 withdrawals and always playing by the rules.

I believe there are more casinos that not are blocking then who are doing it. I read Casino Room does it, Next and Casino Luck.
Besides them I don't know any who do, but I must confess I don't play much these days and when I do it's rarily with any who are blocking games
Vip or no vip I don't care much about, and neither should the casino. We are all loyal players and I don't think a vip player should be more important in cases like this.

So who else take their responsibility to blocking those games, please tell me because it can be good to know?

 

[hoff1985]

I believe there are more casinos that not are blocking then who are doing it. I read Casino Room does it, Next and Casino Luck.
Besides them I don't know any who do, but I must confess I don't play much these days and when I do it's rarily with any who are blocking games
Vip or no vip I don't care much about, and neither should the casino. We are all loyal players and I don't think a vip player should be more important in cases like this.

So who else take their responsibility to blocking those games, please tell me because it can be good to know?

of course vip or mot vip should matter...

if a player who invested 40 eur comed into this situation. or a regular vip depositor who spent already 100's or 1000's of course that makes a difference, make sense no?

 

[slotter999]

If they were decent or fair they simply could have removed the bloodsucker spins from the equation and told you to either 'wager a little more' or something.

From a technical point of view - absolutely they could have blocked the game but they don't - instead preferring to lay these little bonus traps. It's the same with Max bet size which I was stung with recently.

 

[Tirilej]

of course vip or mot vip should matter...

if a player who invested 40 eur comed into this situation. or a regular vip depositor who spent already 100's or 1000's of course that makes a difference, make sense no?

No not at all. A vip spend more at once but that doesn't meen the player is more loyal.

If you have been a vip somewhere for a few months and I have been loyal at the same for 3 years, are you more worth to them then? I don't think so.

You build a relationship in different ways. I'm still vip at some places even though I can't afford to play much

 

[hoff1985]

No not at all. A vip spend more at once but that doesn't meen the player is more loyal.

If you have been a vip somewhere for a few months and I have been loyal at the same for 3 years, are you more worth to them then? I don't think so.

You build a relationship in different ways. I'm still vip at some places even though I can't afford to play much

Yes i agree! But in the end, it's about money. As more you loose and as more they make profit from you as more they will care about you.
My experience is, in most casinos (also accredited ones) people who spend and loose more money are way better treated than people who make small deposits and small losses. I'm sure there are exceptions, but that's my experience, and it makes sense from a business perspective.

 

[Tirilej]

Yes i agree! But in the end, it's about money. As more you loose and as more they make profit from you as more they will care about you.
My experience is, in most casinos (also accredited ones) people who spend and loose more money are way better treated than people who make small deposits and small losses. I'm sure there are exceptions, but that's my experience, and it makes sense from a business perspective.

Yes in some ways they are treated better, but casinos are living on the many small depositors so your VIP status is more a marketing thing. Remember you can win a lot more too so they could lose way more.
I could never be a Vip manager that's for sure because in my eyes anyone with money isn't worth a cent more than anyone who have little money
I treat everyone the same!

 

[hoff1985]

Yes in some ways they are treated better, but casinos are living on the many small depositors so your VIP staus is more a marketing thing. Remember you can win a lot more too so they could lose way more.
I could never be a Vip manager that's for sure because in my eyes anyone with money isn't worth a cent more than anyone who have little money
I treat everyone the same!

haha me neither. your goal is that people feeö so comfortable that no matter if they win or lose, they always come back, so that the rtp sshould kick in on some point and make the player loose to the casino in the long shot

 

[slotter999]

Yes in some ways they are treated better, but casinos are living on the many small depositors so your VIP status is more a marketing thing. Remember you can win a lot more too so they could lose way more.
I could never be a Vip manager that's for sure because in my eyes anyone with money isn't worth a cent more than anyone who have little money
I treat everyone the same!

I think you are wrong here. I'm sure the likes of Simmo have stated previously that it's the small depositors that drive down the margins for operators so definitely aren't equal in the casino's eyes.

This particular casino I think everyone is a VIP...so just a marketing gimmick. Real VIP tends to be surprisingly unconditional...the worst condition might be a wagering requirement but never more. Anything less isn't really VIP from my experience.

 

[Tirilej]

I think you are wrong here. I'm sure the likes of Simmo have stated previously that it's the small depositors that drive down the margins for operators so definitely aren't equal in the casino's eyes.

This particular casino I think everyone is a VIP...so just a marketing gimmick. Real VIP tends to be surprisingly unconditional...the worst condition might be a wagering requirement but never more. Anything less isn't really VIP from my experience.

I'm not wrong, or places like this wouldn't make everyone a vip

30 000 customers or 300 highrollers who could win huge. What do you think they preffer?

 

[slotter999]

I'm not wrong, or places like this wouldn't make everyone a vip

30 000 customers or 300 highrollers who could win huge. What do you think they preffer?

If those 300 high rollers did x 100 the business of those 30,000 then of course they prefer the high rollers.

As for high rollers who win big - they also lose big. The house always has the edge remember....that's a constant of the universe
L

 

[petro]

I got worried with the potential prize interfering with any of my current deposits at 32Red.
I checked the end date and it's: 23:59 (UK) on Friday 19th February
Plenty of time yet.

 

[Tirilej]

If those 300 high rollers did x 100 the business of those 30,000 then of course they prefer the high rollers.

As for high rollers who win big - they also lose big. The house always has the edge remember....that's a constant of the universe
L

I've been told I'm wrong, but so are you. They want and need both kind just as much.

I will never run a casino so I don't know why I care

 

[onkel]

I've been told I'm wrong, but so are you. They want and need both kind just as much.

I will never run a casino so I don't know why I care

With online casino you almost always have the best margins on people depositing and betting big, so these players are preferred over small time gamblers. Obviously casinos want them both, but they make more from one guy depositing €3000 monthly, than 100 players depositing €30 monthly (there's obviously huge variance in play, but over an extended time).

Also, there's a big difference between all people being equal and all customers being equal

 

[Tirilej]

With online casino you almost always have the best margins on people depositing and betting big, so these players are preferred over small time gamblers. Obviously casinos want them both, but they make more from one guy depositing €3000 monthly, than 100 players depositing €30 monthly (there's obviously huge variance in play, but over an extended time).

Also, there's a big difference between all people being equal and all customers being equal

You're correct and with this I've learned to keep my big mouth shut (which for real are very small).
From now on I will only say I don't know anything. What a relief

 

[hoff1985]

I agree with onkel. To keep one high roller
Happy and playing is easier then dealing with 100 small depositors

 

[hedgehok]

If you look to Vegas where the high-rollers will get accommodation, shows, vouchers for shopping and a lot of other free stuff it's no surprise that it's kind of similar practice online.

Politically and idealistically I concur that everybody should be equally treated. Since we are all living in more or less capitalistic economies it is obvious that customers who the companies earn most off are treated best. So it does make a difference if the player is a high-roller or not.

I remember Simmo's post where he quoted a casino manager who told that low-rollers who make minimum deposits and in many cases claim a bonus and low-roll until WR are met are not at all beneficial for the casino - on the contrary. A low roller will of course also make use of customer support services and payment expenses are proportionally similar to that of high rollers if not higher since there is most likely a fixed fee per transaction. If you make a calculation where you break down all your expenses to the single player, a big chunk of low-rollers are EV- for the casinos. The operators won't dare to bar them from playing since bad publicity would follow.

You can compare the CM community proportionally to the player pool the typical casino has. I guess 90% of the players are low-rollers (let's assume bet sizes below €2). Of course they should be treated well too. However for the casino there is a big trade-off between good customer support/promotions for low-rollers and making profit over all.

I think in OP's case I would have tried to find another solution since he is a medium-/high roller and these are the players casinos potentially earn most from.

 

[hedgehok]

You're correct and with this I've learned to keep my big mouth shut (which for real are very small).
From now on I will only say I don't know anything. What a relief

I think you raised some good points which are worth discussing about. It would be very sad if you would keep "your big mouth shut". Even if we don't always share the same opinion it's still a prolific discussion and that's what CM is all about isn't it

 

[Tirilej]

I think you raised some good points which are worth discussing about. It would be very sad if you would keep "your big mouth shut". Even if we don't always share the same opinion it's still a prolific discussion and that's what CM is all about isn't it

Don't worry, I won't be quiet, I just won't claim I know anything

What I've been told earlier by someone will differ from someone else, no matter how much I respect or trust the person.
I guess their opinion of their business is also different.

I've been treated really bad from places I've been very loyal to also recently, so yes I'm well aware that a low roller like me are worth almost nothing in many casinos eyes.
I'm happy though that places like Guts and 32Red do see their customers as humans.

 

[chuchu59]

I shall also share my experience. When I first joined Slots Magic several months ago I played with their sign-up bonus and won a couple of hundred. I played Wish Master which wasnt allowed. Though I must admit I hadnt read the terms I really thought it was an allowed game as they had in place a system where your balance cannot be used playing disallowed Netent games. This happened when I went to the Bloodsuckers game. To their credit they wrote to me via email stating Wish Master was a disallowed game but as they believed my play was unintentional they honoured the cashout. My win mainly came from my play at Wish Master so I consider it a class act of them honouring the cashout.

 

[slotter999]

Tirilej,

Poor choice of words from me...when I said " you are wrong on this" I actually meant "I disagree".

Please do keep your mouth open and sharing your opinions

All the best.

 

[petro]

I got worried with the potential prize interfering with any of my current deposits at 32Red.
I checked the end date and it's: 23:59 (UK) on Friday 19th February
Plenty of time yet.

Sorry guys, I accidentally posted in the wrong thread.
Was meant to post that in Jasmine's thread. My bad.