terms and conditions question.legal question

[Keith Addy]

If you are self-excluded to a site and you try and join a sister site, in this case, Spinit you sign up and its found you are a self-excluded player and roll back the transactions to the state that everything is void.

bearing in mind that self-exclusion is sensitive and personal

then a family member who has no idea uses a different computer and ip but signs up 2 years later
still gets penalized for this term

You can only have one account with Spinit. This means one offer per household address, IP, email address, telephone number and payment method. Accounts on shared computers are also limited to a single account, for example, a public library or workplace.

would that be fair? can someone with legal knowledge help... oh may i add nearly 5k confiscated
not a surprise with casinos right

 

[ed skull murphy]

Not exactly clear.

Is the current 5k winner self-excluded, or the family member?

Was the 5k won with a welcome bonus?

 

[Keith Addy]

The 5k winner is the family member.
no bonus was used.

 

[ed skull murphy]

In that case, it does not seem fair at all.

I think you would have a good case, see what Maxd says about it, with a PAB.

 

[aceking123]

isnt it written in terms about single account ? im sure you can have other members play at same casino but you would of needed to have this done by the casino , should anything fail. i thought it was one ip address & only one account per household, doesnt matter if bonus used or not.

 

[Keith Addy]

The Spinit admins are playing funny games.
The sent the family member a speculative email
I am trying to break it down and work out the puzzle.
Spoke to MAxd but they have advanced things to ibas only.

 

[Jasminebed]

I'd go have a look at the terms. It is certainly allowed in some groups to have more than one account in the group (and/or welcome bonus) and others are one per group.

I think the argument that the SE account is a closed account might hold water in court, but I am not a lawyer.

I do understand why the casino might want ehanced verification of course. Just to make sure it's not the se'd member using another household members ID and money to gamble with. Hopefully the funds came from a bank account or credit card, and not some kind of prepaid or voucher method.

 

[Keith Addy]

The card initially used was a bank card which failed due to the bank not liking spinit so my wife used revolut mobile app card which is a virtual card.

 

[colinsunderland]

I don't think you will get anywhere with this one. The T&C's are pretty clear and are industry standard. That doesn't mean give up though as I would fight them, especially for £5k, but I wouldn't invest too much into the fight,

 

[slotter999]

@Keith Addy I would say this forum is not the best place to seek legal advice. If you need proper legal advice then I'd recommend getting a lawyer. The reason I say this is the general consensus on this forum pre CMA investigation was that casinos could pretty much assert whatever they wanted into their terms and conditions and players just had to accept it. The CMA concluded that in a significant number of cases the terms and conditions are in breach of consumer rights laws and, therefore, very likely illegal. So for 5K....I would get a lawyer to take a look as opposed to seeking advice on a forum which doesn't have a great record for getting these legal questions right.

Good luck.

 

[Keith Addy]

thanks for your feedback