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Question SuperGaminator?

Discussion in 'Online Casinos' started by kretz1, Jan 5, 2018.

    Jan 5, 2018
  1. kretz1

    kretz1 Full Member

    Location:
    Sweden
    Evening everyone. Received this email two hours ago:

    Further to our last correspondence on the matter, we wanted to inform you that we have re-distributed all jackpot contributions today to our players on SuperGaminator. Therefore, the real money balance held in your account is currently amounting to €:p

    We would like to remind you that the functionality to withdraw your pending balance will be accessible via your account only for a limited period of time. We therefore urge you to initiate a payout via your account at your earliest convenience. Following this period, you shall be required to This email is not visible to you. in order to coordinate your payout. Please include your nickname and the answer to your security question in your email and upload any required pending documentation in your account in order to speed up the process.

    As you may appreciate, we expect to have several withdrawal requests being submitted to us simultaneously and therefore we kindly ask for your patience when awaiting your withdrawal to be processed. We assure you that we are doing our best to attend to all requests in the shortest time frame possible; however, delays are unfortunately to be expected.
    Kind regards,

    SuperGaminator Team

    Does anyone know why they closed down?
     
  2. Jan 5, 2018
  3. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Licensing at a guess...they focussed mainly on the German market and as you may know if you play at Quasar or Star Games, Novo are now not permitted for German players due to German licensing and regulatory changes.
     
  4. Jan 6, 2018
  5. kretz1

    kretz1 Full Member

    Location:
    Sweden
    I've heard about it but didn't think it would hurt the online casinos that much.. hmm. Strange
     
  6. Jan 7, 2018
  7. Czhakis

    Czhakis New Member

    Location:
    Czech Republic
    Hello,

    I have received the same email from Stargames. The problem is that I am from Czech Republic and due the reason it is listed in banned countries, its not possible to log into my account to start withdrawal process.

    Even when I tried various german and dutch proxies or VPNs, after click on login button, it always says "This IP address has been blocked because of too many failed login attempts".

    Tried to contact the support, but with no reply so far.

    Do you have some more luck in getting that balance?

    Thank you.
     
  8. Jan 8, 2018
  9. 4048

    4048 Full Member

    Occupation:
    Site manager
    Location:
    Malta
    I got 13€ or so from StarGames, and was able to log in and withdraw it yesterday without issue. I had to do it when I returned to Malta though, cause when I was vacationing in Norway I got the "this country is blocked" popup message.
     
  10. Jan 8, 2018
  11. Czhakis

    Czhakis New Member

    Location:
    Czech Republic
    Thanks for info, Stargames ended offering their services in Czech Rep. more than year ago.. so also got message about blocked country.

    Probably need to wait for reply from their support but I suppose it will take a while.
     
  12. Jan 8, 2018
  13. 4048

    4048 Full Member

    Occupation:
    Site manager
    Location:
    Malta
    Fairly sure the only time I talked with their support was through their phone service, which I would recommend. Quick and helpful. On the other hand, if that's been slowed or shut down due to the sites developments I wouldn't be surprised.
     

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