- Joined
- Mar 29, 2013
- Location
- United Kingdom
So, i've been getting text messages and emails from CasinoCruise even though i have neither option checked in my account settings (i haven't used the account in a long time)...
Today i decided enough was enough after getting another two messages, so i email support to close the account. The reply was fine - apart from one line, shown below in bold:
Vip Team to me
15:27
Dear Dave,
Thanks for your email.
You are a VIP-player here and it is important that we always have a personal contact.
I understand that you want to close your account and I want to inform you that it is now on withdraw only.
This means that you can not play or deposit to your account, only place withdrawals.
We work under a license and to close an account is a serious matter.
If you wish to only take a break from playing in our site like you write in your email we have different limits and cool off options as well.
Please get back to me with a reply regarding how to move forward with your account as soon as possible.
Best Regards,
Hanna
VIP Account Manager
Casino Cruise
vip@casinocruise.com
Why exactly would they say that? Why is it a serious matter and why would it effect their licence. If i want to self-exclude, close my account, or whatever, that's up to me. Responsible gaming should be encouraged by the licencor....
I've replied asking her to clarify exactly what she means...
Today i decided enough was enough after getting another two messages, so i email support to close the account. The reply was fine - apart from one line, shown below in bold:
Vip Team to me
15:27
Dear Dave,
Thanks for your email.
You are a VIP-player here and it is important that we always have a personal contact.
I understand that you want to close your account and I want to inform you that it is now on withdraw only.
This means that you can not play or deposit to your account, only place withdrawals.
We work under a license and to close an account is a serious matter.
If you wish to only take a break from playing in our site like you write in your email we have different limits and cool off options as well.
Please get back to me with a reply regarding how to move forward with your account as soon as possible.
Best Regards,
Hanna
VIP Account Manager
Casino Cruise
vip@casinocruise.com
Why exactly would they say that? Why is it a serious matter and why would it effect their licence. If i want to self-exclude, close my account, or whatever, that's up to me. Responsible gaming should be encouraged by the licencor....
I've replied asking her to clarify exactly what she means...