Stipulations on Playtech progressive win

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HankP I really hope you have success in recovering thse funds for your sister. On the face of it I would think it is a really good break for you that Joyland has come under William Hill ownership and not been wound up. It looks like you have a very strong case but it is ofcourse very difficult as an individual taking action against such a large company as William Hill (who themselves may have been duped). It is a difficult situation and will no doubt make a lot of money for some lawyers.

Best of luck HanKP. As players let's stop taking this abuse and demand a better system.

Thanks DG,

HP
 
I cant come up with a reason why she didnt receive a lump sum - besides of course the terms and conditions...:what:

This really kicks progressive wins in the stomach it takes all the fun out of them. This was definitely a joyless experience which I hope never has a chance to repeat itself.

Well, by co-incidence, Joyland was the rogue casino whose terms and conditions I quoted from in my lenghty post I wrote about the Terms and Conditions at Joyland here https://www.casinomeister.com/forums/threads/deciphering-terms-conditons.24859/ almost a year ago. I haven't visited their website since, and have no idea when the progressive jackpot winner joined Joyland.

I thought I'd go re-read Bet365's Terms and Conditions, the only Playtech I have joined to date, but as yet with only one deposit. In fact, my deposit was made just before this thread was opened by Bryan. I'd been reluctant to join any Playtech because of a reputation that has been tarnished by some shady operators of their software.

Well, I've had a heck of a time finding them. I used the message centre, got a response that was not useful.

I contacted livechat, which could not point me to the Terms and Conditions I agreed to, and I have been instructed to email support. Since it is the player's responsibility to check this and be bound by them, they should be easier to find. I'll update this post after a response.

Because I wanted to signup an account for fun play, I was given an opportunity to block and copy the agreement, and found the following clause I was looking for. Please note that there are three separate points where what appeared to be the same lengthy legal document needed to be agreed to, but only the first instance are you able to block and copy. I can't verify that they are in fact identical.

6.5.3 You are aware of and agree that the maximum amount that a new Player can cash-out when winning $20,000 or more in casino games within a 30 day period, is $5000 per month.

Now just what is a new player? First deposit, first withdrawal or first month, year or other timeframe?

I've also used the search funtion to look for the word "progressive" in the END-USER LICENSE AGREEMENT, so I see no exception here for progressive slot wins.

Please note that this is well buried in the terms and conditions also, and could easily escape a casual reading of the terms.

Just to give you an idea of where you are supposed to spot this important clause, I will include the entire agreement with the relevant clause highlighted in red.
END-USER LICENSE AGREEMENT

IMPORTANT

THIS WEBSITE IS OPERATING THE GAMING SOFTWARE PLATFORM (THE "SOFTWARE") OF PLAYTECH SOFTWARE LIMITED (THE "VENDOR") UNDER A LICENSE FROM VENDOR. A CONDITION TO YOUR DOWNLOADING OR OTHREWISE USING THIS SOFTWARE IS THAT YOU ENTER INTO THE FOLLOWING LEGALLY BINDING SUB-LICENSE AGREEMENT WITH US, WHICH GOVERNS YOUR USE OF THE SOFTWARE.
PLEASE READ THIS AGREEMENT CAREFULLY, TO MAKE SURE YOU FULLY UNDERSTAND ITS CONTENT. IF YOU HAVE ANY DOUBTS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT AN ATTORNEY OR OTHER LEGAL ADVISOR IN YOUR JURISDICTION.
BY CLICKING THE "I AGREE" BUTTON BELOW, YOU AGREE TO THE USE OF ELECTRONIC COMMUNICATIONS IN ORDER TO ENTER INTO CONTRACTS, AND YOU WAIVE ANY RIGHTS OR REQUIREMENTS UNDER APPLICABLE LAWS OR REGULATIONS IN ANY JURISDICTION WHICH REQUIRE AN ORIGINAL (NON-ELECTRONIC) SIGNATURE, TO THE EXTENT PERMITTED UNDER APPLICABLE MANDATORY LAW; YOU ALSO CONFIRM THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.

IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT CLICK THE "I AGREE" BUTTON AND DO NOT CONTINUE TO DOWNLOAD, INSTALL OR OTHERWISE USE THE SOFTWARE.

1. DEFINITIONS
The following words and terms, when used in this Agreement, shall have the following meanings, unless the context clearly indicates otherwise:
1.1. "Online Casino" means Our Internet gaming system on the Website, and related services and gaming activities (including, but not limited to, Online Casino, online bingo, online poker and any other games) offered on the Website.
1.2. "Software" means the Software required to be downloaded, accessed or otherwise utilized by You, the user, from the Website for the purpose of participating in the Online Casino, including the related documentation and including any enhancements, modifications, additions, translations or updates to such Software.
1.3. "You", "Your" and similar terms mean the user of the Software downloaded from the Website.
1.4. "Us", "We", "Our" and similar terms mean Hillside (Gibraltar) Limited.
1.5. "Website" means
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, and any related sites on which the Online Casino is operated and are accessible via links or any other way.
1.6. "IP Rights" means any and all intellectual property rights, of all types or nature whatsoever, including, without limitation, patent, copyright, design rights, trade marks, data base rights, applications for any of the above, moral rights, know-how, trade secrets, domain names, URL, trade names or any other intellectual or industrial property rights (and any licenses in connection with any of the same), whether or not registered or capable of registration, and whether subsisting in any specific country or countries or any other part of the world.

2. LICENSE TO USE THE SOFTWARE; RESTRICTIONS
2.1. We hereby grant to You a limited, personal, non-transferable, non-exclusive, worldwide (except as noted below) license to download, access and otherwise utilize the Software on Your computer, for the sole purpose of participating in the Online Casino.
2.2. This license applies only to the object code of the Software (i.e., the compiled, assembled, or machine executable version of the Software) and does not grant You any rights whatsoever with respect to the source code of the Software.
2.3. In addition, this license does not apply to certain territories, identified by Us from time to time; currently, this license does not apply to the United States, Israel, Antigua and Barbuda, Netherlands Antilles, Estonia and Cyprus, and IT IS YOUR DUTY TO CONSULT AND CHECK REGULARLY OUR WEBSITE REGARDING THE LIST OF THE EXCLUDED TERRITORIES.
2.4. We reserve any and all rights not expressly granted in Section ?2.1 above. In addition, You are not permitted to, and You agree not to permit or assist others to:
2.4.1. use, copy, modify, create derivative works from or distribute the Software, any part of it, or any copy, adaptation, transcription, or merged portion of it;
2.4.2. decode, reverse engineer, disassemble, decompile or otherwise translate or convert the Software or any part of it;
2.4.3. transfer, loan, lease, assign, rent, or otherwise sublicense the Software;
2.4.4. remove any copyright, proprietary or similar notices from the Software (or any copies of it);
2.4.5. operate the Software or any part of it for the benefit of or on behalf of any third party, including by way of "bulletin board", online service or remote dial-in, application service providers, internet service providers, timesharing arrangements, outsourcing services or bureau services; or
2.4.6. copy or translate any user documentation provided online or in electronic format.
2.5. You acknowledge and agree that all IP Rights, title and interest in and to the Software, including in and to any modification, enhancement, adaptation, translation or other change of or addition to the Software, belong exclusively to the vendor, even if developed based on ideas, suggestions or proposals by You or any other third party. You irrevocably assign to the vendor all right, title, and interest You may have or may acquire in and to all such rights, including, without limitation, patent, copyright, trademark, trade secret or know how, and You agree to sign and deliver to the vendor such documents as vendor considers desirable as evidence or to effect the assignment of all the aforesaid rights to the vendor. You agree not to, directly or indirectly, attempt to invalidate for any reason whatsoever, or assert, or assist the assertion by others, that the rights, title or interest in the Software belong to any third party other than the vendor, or that they infringe the IP Rights of others.

3. YOUR DUTY TO EXAMINE LEGALITY OF USE
You confirm that You are older than 18 years, and in any event of legal age as determined by the laws of the country where You live. You also confirm that You are aware of the legal issues relating to the operation of online gambling sites, and that You understand that We and the vendor are not warranting in any way or manner that the use of the Software for the purposes of gambling, as such term is commonly understood in the industry, is legal in any jurisdiction.
Given the changes in the legal requirements in various jurisdictions, You undertake to examine the legality of Your participation on the Online Casino and use of the Software in each jurisdiction that is applicable to You and to do the same only in compliance with all applicable laws and orders of any competent authority.

4. DISCLAIMER OF WARRANTIES
THE SOFTWARE IS MADE AVAILABLE TO YOU HEREUNDER ON AN "AS IS" BASIS, WITHOUT ANY UNDERTAKINGS, WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE.

WE AND THE VENDOR, AND ALL OF THEIR AFFILIATES AND RELATED PARTIES, HEREBY EXCLUDE AND DISCLAIM ANY AND ALL IMPLIED TERMS, CONDITIONS AND WARRANTIES (INCLUDING ANY WARRNATY OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR ANY PARTICULAR PURPOSE), AND, WITHOUT LIMITING THE GENERALITY OF THE AFORESAID, WE DO NOT WARRANT, AMONG OTHER THINGS, THAT (A) THE SOFTWARE WILL BE NON-INFRINGING, OR THAT (B) THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE IS VIRUS-FREE; OR THAT (C) THE SOFTWARE IS OF SATISFACTORY QUALITY OR FIT FOR ANY PARTICULAR PURPOSE; OR THAT (D) USE BY YOU OF THE SOFTWARE WITH ANY OTHER SOFTWARE, OR WITH INAPPROPRIATE HARDWARE, WILL NOT CAUSE ANY DISTURBANCE TO THE SOFTWARE OR TO SUCH OTHER SOFTWARE.

IN THE EVENT OF COMMUNICATION OR SYSTEM ERRORS OCCURING IN CONNECTION WITH THE SOFTWARE, NEITHER WE NOR THE VENDOR NOR THEIR AFFILIATES AND RELATED PARTIES WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY COSTS, EXPENSES, LOSSES OR CLAIMS ARISING OR RESULTING FROM SUCH ERRORS.

NEITHER WE NOR OUR AFFILIATES AND RELATED PARTIES WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR PAYMENTS MADE TO YOU AS A RESULT OF A DEFECT OR ERROR IN THE SOFTWARE, OR IN CONNECTION WITH ANY CLAIM OR DEMAND MADE BY THE VENDOR OR ANY THIRD PARTY FOR THE RETURN OF SUCH PAYMENTS OR OTHERWISE IN CONNECTION WITH SUCH PAYMENTS.

5. CONFIDENTIALITY
The Software includes non-public and confidential information, which is secret and valuable to Us or the vendor. You agree, as long as You use the Software and thereafter, to (a) keep all such confidential information strictly confidential; (b) not to disclose such confidential information to a third party, and not to use such confidential information for any purpose other than participating in the Online Casino. You further agree to take all reasonable steps at all times to protect and keep confidential such confidential information.

6. YOUR WARRANTIES AND REPRESENTATIONS
You warrant and represent to Us that:
6.1. You are not a resident of any of the excluded territories listed in Section ?2.3 above; and
6.2. You have examined the legality of Your participation in the Online Casino and use of the Software in each jurisdiction that is applicable to You, and have found the same to be legal in such jurisdictions under all applicable laws and orders of any competent authority.

7. CHANGES TO THIS AGREEMENT
7.1. We may make changes to this agreement at any time, at Our sole discretion. Such changes will take effect from the date specified by Us on the Website, whether or not We have notified You specifically of such changes. It is important, therefore, that You log in to the Website from time to time to check to see whether there is a notification of change.
7.2. You agree to be solely responsible for becoming informed of such changes. If You continue to use the Website or the Online Casino after the effective date of certain changes (regardless of the way We have notified such changes), You agree to be bound by those changes whether or not You have had actual notice of, or have read, the relevant changes. If You do not agree to be bound by relevant changes, You should not continue to use the Website or the Online Casino any further.

8. TERM AND TERMINATION
8.1. This agreement is effective, and binding upon You, from the moment of Your acceptance by clicking on the "I agree" button, and shall remain in force unless terminated in accordance with the provisions hereof.
8.2. You may terminate this agreement with immediate effect at any time, subject to the terms of clause 8.4. Termination by You shall be effected by sending Us written notice of the termination of Your participation in the Website and the Online Casino and closure of Your account with Us.
8.3. We may terminate this agreement with immediate effect at any time, by written notice to You.
8.4. Upon any termination of this agreement, whether by Us or by You, You agree and acknowledge that (i) Your rights to use the Software shall immediately terminate, and (ii) You will cease any and all use of the Software, and (iii) You will remove the Software from Your computer, hard drives, networks and other storage material.

9. NO CLAIMS AGAINST VENDOR; LIMITATION OF LIABILITY
9.1. You understand and agree that We will be solely responsible to You under this agreement, and while Your commitments under this agreement are also for the benefit of the vendor, its affiliates and related parties (and can therefore be enforced by them too), the vendor, its affiliates and related parties are not parties to this agreement and will not be liable for any damages of any kind whatsoever caused to You or any third party, regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise.
9.2. You are free to choose whether to download and use the Software. If You do so, You acknowledge that You do it with the full understanding of this agreement, including the provisions of this Section ?9, and at Your own risk. IN NO EVENT SHALL WE (AND FOR THE AVOIDANCE OF DOUBT, ALSO VENDOR) OR ANY OF THEIR AFFILIATES AND RELATED PARTIES, IN AGGREGATE:
9.2.1. BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL OR SPECIAL DAMAGE OR LOSS OF ANY KIND WHATSOEVER; OR LOSS OF BUSINESS, PROFITS, REVENUE, CONTRACTS OR ANTICIPATED SAVINGS; OR LOSS OR DAMAGE ARISING FROM LOSS, DAMAGE OR CORRUPTION OF ANY DATA; or
9.2.2. BE LIABLE TO YOU WITH RESPECT TO ANY AND ALL CLAIMS AT ANY AND ALL TIMES ARISING FROM OR RELATING TO THIS AGREEMENT, HOWSOEVER ARISING UNDER CONTRACT OR ANY THEORY OF LAW, FOR DAMAGES EXCEEDING THE LOWER OF (A) THE AMOUNT DEPOSITED BY YOU WITH US AND USED BY YOU FOR GAMING PURPOSES, OR (B) 1,000 EURO (ONE THOUSAND EURO).

10. GENERAL PROVISIONS
10.1. Governing Law. The construction, validity and performance of this agreement will be governed by the laws of England.
10.2. Competent Courts. Any legal proceedings arising out of or relating to this agreement will be subject to the jurisdiction of the courts of London, England. However, this shall not prevent Us from bringing any action in the court of any other jurisdiction for injunctive or similar relief.
10.3. Severability. The illegality, invalidity or enforceability of any part of this agreement will not affect the legality, validity or enforceability of the remainder.
10.4. Language. The English language version of this agreement will prevail over any other language version issued by Us.
10.4.1. No assignment by You. You are not allowed to assign this agreement or any rights or obligation hereunder to any other party.
10.4.2. Priority. This agreement shall prevail in the event of any conflict between the terms and conditions herein and any other agreement or document referred to herein or used in connection with the Software.
10.4.3. Notices. You agree to receive communications from Us in an electronic form. Electronic communications may be posted on the pages within the Website or the messages/help files of Your client application, or delivered to Your e-mail address. All communications in either electronic or paper format will be considered to be in "writing" and to have been received no later than five business days after posting or dissemination, whether or not You have received or retrieved such communication. We reserve the right, but assume no obligation, to provide communications in paper format. Any notices required to be given in writing to Us or any questions concerning this agreement should be addressed to support@customerservices365.com.

IF YOU AGREE TO BE BOUND BY ALL OF THE ABOVE TERMS AND CONDITIONS, PLEASE INDICATE YOUR AGREEMENT BY CLICKING THE "I AGREE" BUTTON BELOW.




BET365 CASINO END-USER AGREEMENT

PLEASE READ CAREFULLY THE FOLLOWING LEGALLY BINDING AGREEMENT BETWEEN HILLSIDE (GIBRALTAR) LIMITED UNDER THE BRAND NAME OF BET365 CASINO AND YOU. BY CLICKING THE "I AGREE" BUTTON BELOW YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, THE HOUSE RULES AND OUR PRIVACY POLICY Old / Expired Link. IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT CLICK THE "I AGREE" BUTTON AND DO NOT CONTINUE TO DOWNLOAD, INSTALL OR OTHERWISE USE THE SOFTWARE.
PLEASE READ THE AGREEMENT CAREFULLY AND MAKE SURE YOU FULLY UNDERSTAND ITS CONTENTS. IF YOU HAVE ANY DOUBTS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT A LEGAL ATTORNEY IN YOUR JURISDICTION.

1 DEFINITIONS
The following words and terms, when used with this agreement, shall have the following meanings, unless the context clearly indicates otherwise.
Online Casino - Hillside (Gibraltar) Limiteds internet gaming system on the Website and related services and gaming activities as offered and listed at
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including but not limited to, online casino and/or online bingo hall and/or online poker room and/or any other games, where applicable;
Player Account - One personal single account pertaining to one domestic household address, opened by an individual and maintained with us to enable that person to play games on the Online Casino;
Software - the software licensed to us including any program or data file or any other content derived therefrom, that required to be downloaded, accessed or otherwise utilized by you from the Website enabling you to participate in the Online Casino;
Username and Password - the username and password which you choose on registration with the Online Casino;
You - the user of the Online Casino Software downloaded from the Website.
Us/We/Ours - Hillside (Gibraltar) Limited,
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Website -
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and any related sites accessible via links or any other access way;

2 SUBJECT MATTER OF AGREEMENT
This agreement covers the arrangements between you and us in relation to your use of the Online Casino either for playing play-for-real or play-for-fun games.

3 LEGAL REQUIREMENTS
3.1 You can only use the Online Casino and/or the Website if you are the legal age as determined by the law of the country where you live.
3.2 You cannot use the Online Casino and/or the Website if you are under 18 years of age in any circumstances.
3.3 Some legal jurisdictions have not addressed the legality of online gambling and others have specifically made online gambling illegal. We do not intend that anyone should use the Online Casino and/or the Website where such use is illegal. The availability of the Online Casino and/or the Website does not construe an offer or invitation by us to use the Online Casino in any country in which such use is illegal. Use of the Online Casino is void wherever prohibited by any applicable law. You accept sole responsibility for determining whether your use of the Online Casino is legal in the country where you live.

4 LICENCE TO USE SOFTWARE
We hereby grant to you a personal non-exclusive, non-transferrable right to use the Software, for playing in the Online Casino, in accordance with the following provisions.
4.1 You are not permitted to:
4.1.1 install or load the Software onto a server of other networked device or take other steps to make the Software available via any form of "bulletin board", online service or remote dial-in, or network to any other person;
4.1.2 sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in this agreement), your licence to use the Software or make or distribute copies of the Software;
4.1.3 translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software;
4.1.4 copy or translate any user documentation provided 'online' or in electronic format;
4.1.5 reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software or to create derivative works based on the whole or on any part of the Software; or
4.1.6 enter, access or attempt to enter or access or otherwise bypass the Our security system or interfere in any way (including but not limited to, robots and similar devices) with the Online Casino or the Website or attempt to make any changes to the Software and/or any features or components thereof.
4.2 You do not own the Software. The Software is owned and is the exclusive property of the licensor, a third party software provider company, (the "Software Provider"). The Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software. This agreement applies only to the grant of the licence to use the Software.
4.3 THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES, CONDITIONS, UNDERTAKINGS OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE. WE HEREBY EXCLUDES ALL IMPLIED TERMS, CONDITIONS AND WARRANTIES (INCLUDING ANY OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR ANY PARTICULAR PURPOSE). WE DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS.
4.4 WE DO NOT WARRANT THAT THE SOFTWARE WILL BE NON-INFRINGING OR THAT THE OPERATION OF THE SOFTWARE WILL BE ERROR FREE OR UNINTERRUPTED OR THAT ANY DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVERS ARE VIRUS-FREE. IN THE EVENT OF COMMUNICATIONS OR SYSTEM ERRORS OCCURING IN CONNECTION WITH THE SETTELMENT OF ACCOUNTS OR OTHER FEATURES OR COMPONENTS OF THE SOFTWARE NIETHER US NOR OUR SOFTWARE PROVIDER WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY COSTS, EXPENSES, LOSSES OR CLAIMS ARISING RESULTING FROM SUCH ERRORS. WE FURTHER RESERVE THE RIGHT IN THE EVENT OF SUCH ERRORS TO REMOVE ALL RELEVANT GAMES FROM THE SOFTWARE AND THE WEBSITE AND TAKE ANY OTHEHR ACTION TO CORRECT SUCH ERRORS.
4.5 You hereby acknowledge that it is not in our control how the Software is used by you. You load and use the Software at your own risk and in no event shall we be liable to you for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from our negligence).
4.6 The Software may include confidential information which is secret and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with the terms of this agreement.

5 SECURITY
5.1 We are a corporation incorporated under the laws of Gibraltar and are fully licensed and regulated by the laws of that country for the purpose of operating a virtual casino on the internet, under the name
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.
5.2 We only allow access to playing games on the Online Casino through secured networks using encryption of the user name and password. You cannot play games on the Online Casino without passing our customer security login.
5.3 You may not use the Online Casino for any commercial use or on behalf of another person. Any use of the Online Casino by you is for own private purposes only.
5.4 You must keep your Username and Password confidential and should not disclose them to anybody. You may not use anyone else's password. You shall be responsible for all transactions conducted in relation to your Player Account using your Password. Every person who identifies him/herself by entering your correct Username and Password is assumed by us to be you and all transactions where the Username and Password have been entered correctly will be regarded as valid.
5.5 You will not allow any third party to use your Player Account to use the Online Casino and you will not use any other person's Player Account or means of payment to access the Online Casino or the Website or the Software.
5.6 It is your responsibility to ensure that you understand the rules and procedures of the games in the Online Casino and your use of online gaming in general before you play any such games.
5.7 We are using the best methods available today for the encryption of the Username and Password information, and any other sensitive information transferred to and from the client application and our servers, thus securing the Player and us against manipulation attempts by a third party. You will not break in, access or attempt to break in or access or otherwise by-pass our security. If we have a suspicion that you have attempted to or may be attempting to break in, access or otherwise by-pass our security or the Software, we will be entitled to terminate with immediate effect your access to the Online Casino and/or have your account blocked, and we reserve the right to inform the applicable authorities.
5.8 We will only use your personal information in accordance with our Privacy Policy, which is set out in full at Old / Expired Link. We reserve the right to amend the Privacy Policy at any time. However, we reserve the right to ask you to provide us with additional details and any such additional information will be kept confidential. We further reserve the right under certain circumstances to disclose certain details to relevant authorities should it be required to do so by law, an arm of the state or a regulatory body. Subject to the provisions of the privacy policy, this right to disclose personal information to bodies or authorities whose purpose is to investigate money laundering, fraud and other criminal activity will be to the extent required by law.

6 YOUR RESPONSIBILITIES
6.1 We make no representation or warranty with respect to the legality or otherwise of the accessing and use of the Online Casino in your country of residence and it is solely your responsibility to determine whether such accessing and use of the Online Casino by you is legal. We further warrant in that respect that it does not intend to enable you to contravene any applicable law.
6.2 You shall not transfer in any way whatsoever your rights under this agreement without our prior written consent.
6.3 You are fully responsible for all taxes, fees and other costs incidental to and arising from winnings resulting from use of the Online Casino.
6.4 It is your responsibility to inform us of any changes to your registration details.
6.5 Payments
6.5.1 You agree that we or a payment processing company on our behalf will handle all financial account transactions ("Payment Processor"). You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.
6.5.2 You agree to fully pay any and all payments due to us or any third party in connection with your use of the Online Casino. You further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments and in any such event you will refund and compensate us for such unpaid payments including any expenses incurred by us in the process of collecting your payment.
6.5.3 [You are aware of and agree that the maximum amount that a new Player can cash-out when winning $20,000 or more in casino games within a 30 day period, is $5000 per month.]
6.6 You accept that you are solely responsible for the supply and maintenance of all of the computer equipment and telecommunications networks and internet access services that you need to use in order to access the Online Casino. We will not be liable in any way whatsoever for any loss caused to you by the internet or any telecommunication service provider which you have engaged in order to access to the Online Casino or to the Website.
6.7 You acknowledge that our random number generator will determine the outcome of the games played on the Online Casino and you accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server will prevail and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the Online Casino gaming activity.
6.8 You will not commit any acts or display any conduct that damages our reputation or our software provider or any other related service providers.
6.9 You acknowledge that if your Player Account is opened you will fully indemnify us and hold us harmless from and against all and any losses, costs, expenses, claims, demands, liabilities and damages however caused that may arise as a result of your (a) entry, use, or reuse of the Website or the Online Casino; (b) breach of any of the terms and provisions of this agreement. You further agree to fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of this Agreement by you, and any other liabilities arising out of your use of the Online Casino or the Software.
6.10 We reserve the right to change this agreement from time to time as set out in clause 9 below. It is your responsibility to check from time to time and see whether there is a notification of change in accordance with clause 9 below.

7 YOUR WARRANTIES AND REPRESENTATIONS
You warrant and represent that:
7.1 you are not a resident of Gibraltar, Hong Kong, Israel, Cyprus, Estonia, Bulgaria and The United States of America and its territories;
7.2 you are acting on your own behalf;
7.3 you are not restricted by limited legal capacity;
7.4 you are not classified as a compulsive gambler;
7.5 all details which you give or have given in the process of registering with the Online Casino are accurate and that you will continue to update such details should there be any changes.
7.6 you are fully aware of the fact that there is a risk of losing money through the use of the Software to play games on the Online Casino;
7.7 you are not depositing funds originating from criminal and/or un-authorised activities;
7.8 you are not otherwise conducting criminal activities and/or intending to utilise the Player Account in connection with such activities. You are not using or intending to use or intending to allow any other person to use the Online Casino and the Player Account for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under any applicable law in particular your jurisdiction and the laws that apply to us;
7.9 you are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Online Casino.
7.10 you are not under the age of either (i) 18; or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater;
7.11 the debit/credit card details supplied by you in the registration process are those of the registered account holder and the card has not been reported as lost or stolen;
7.12 you are not one of our officer, director, employee, consultant or agent or of one of our affiliated or subsidiary companies, or suppliers or vendors, and you are not any of their relatives as well (for the purpose of this clause, the term "relative" means spouse, partner, parent, child or sibling). In any event that you have breached this prohibition, among others actions that will be taken against you, you will not be entitled to any of your winnings.
7.13 you have not previously held a Player Account which was suspended or terminated either by us or by any other online gaming operator, charged back any monies via a Player Account or maintains a current Player Account; and
7.14 in opening the Player Account you will not provide any information or make any statement to us which is untrue, false, incorrect or misleading.

8 CHANGES TO THIS AGREEMENT OR THE PRIVACY POLICY
8.1 We may, at our sole discretion, make changes to this agreement or the Games Rules or Privacy Policy at any time.
8.2 The changes will take effect from the date specified when they occur. It is important, therefore, that you log in to the Website from time to time and check to see whether there is a notification of change. You are solely responsible for reading the changes.
8.3 If you continue to use the Website or the Online Casino after we have updated the changes (regardless to the way we have notified of such changes), you agree to be bound by those changes whether or not you have had actual notice of, or have read, the relevant changes. If you do not agree to be bound by relevant changes, you should not continue to use the Website or the Online Casino any further.

9 RESERVATION OF RIGHTS
9.1 We reserve, at our sole discretion, the right to:
9.1.1 refuse to register any applicant for registration on the Website or the Online Casino;
9.1.2 refuse to accept any wager on the Online Casino;
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9.4 We reserve the right to reasonably withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person. For this purpose, we further reserve the right, at our sole discretion, to demand that you will provide us with a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction.
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9.7 We may at any time without prior notice to you terminate your use of the Online Casino and block your Player Account if it considers that you are in breach of any of the terms and provisions of this Agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account.
9.8 We reserve the right, at our sole discretion, to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.
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11.1 The construction, validity and performance of this agreement will be governed by Gibraltar law. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by us.
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I've alerted the Bet365 rep to my thread here, and hope that he takes the opportunity to respond.

As Bryan himself said, Joyland asked the player to adhere to conditions she agreed to, probably never dreaming of that 4 million dollar win.

I would like to congratulate SylviaP on her huge win though, and I feel that she is fortunate to have received a lump sum payment instead of a 39 year payment schedule.

Here in Ontario, we have a Cash for Life scratch ticket, where the winner can choose a settlement amount instead of the annuity, but when a winner chooses that option, it is advertised as such. An older gentleman that played at a bingo I frequented was such a lucky winner, and the lottery newletter featuring his smiling face showed him hold a cheque for in excess of $600,000, instead of a guaranteed payment of $1,000 a week for life for a minimum of 20 years, or to age 91.
 
These terms that say only a certain amount can be paid a month when someone hits a progressive jackpot is bullshit man. There should be no problem paying it all in one lump sum straight from the account where the progressive is being held and into the winners bank account. The money has been put there by the players, not the casino, and it shouldn't be any problem to pay the whole lot in one go...

Casinos that only pay a certain amount a month towards a progressive jackpot win need to explain why they do this, as it seems to be skanking the players...
 
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I agree, and it shouldn't apply to progressives because the reward comes not from the individual casino but the progressives network to which all casinos (and their players) are contributing.

There's no need for this at all - there should be enough money in the kitty to pay out in a single tranche and immediately.

And if the T&Cs are this difficiult to find it makes it even worse.

Taking something positive from this, members here will perhaps be able to warn other players that winning a Playtech (and I think Simmo mentioned Wager Works, too) could be a very, very long term "benefit".

Still no statement from Playtech, I note. I would expect silence from the former owners given their past record, but it's surprising that Playtech does not see the danger this represents for its reputation on progressive jackpots.
 
I don't see how a term like this can be legally enforcable because it has been imposed on the player rather than negociated. Why would a player try and win a big jackpot knowing they could only recieve a fraction of it's real worth? No player would voluntarily enter into such an agreement and that is the issue here. I can't see any court upholding such a blatantly unfair agreement.

I wonder what happened with the guy in Portsmouth who won a Wagerworks jackpot of I think 2m last year?

I could perhaps understand a term scheduling payment over a year or even two max. There would be an element of reasonableness in this. But this Playtech agreement is absurd.
 
Certainly the manner in which progressives are promoted suggests that the player can reasonably expect a full and immediate payment.

I'm thinking here of how strictly the Advertising Standards Bureau interprets marketing hype about products, especially in the online gambling context.

And apparently still no statement from Playtech....does anyone else think the management there may have decided to just let this furore blow over?
 
I agree, and it shouldn't apply to progressives because the reward comes not from the individual casino but the progressives network to which all casinos (and their players) are contributing.

There's no need for this at all - there should be enough money in the kitty to pay out in a single tranche and immediately.

And if the T&Cs are this difficiult to find it makes it even worse.

Taking something positive from this, members here will perhaps be able to warn other players that winning a Playtech (and I think Simmo mentioned Wager Works, too) could be a very, very long term "benefit".

Still no statement from Playtech, I note. I would expect silence from the former owners given their past record, but it's surprising that Playtech does not see the danger this represents for its reputation on progressive jackpots.

Not just Playtech and WW Jetset, Rival software as well. It seems like there are actually more casinos that try to get away with this type of "payment plan" than there are casinos who do the right thing (or software providers I guess). No excuse for it, and this is a subject that needs to be addressed industry wide, maybe at the next big conference.
 
Rival, too huh?

If the unsourced post elsewhere on the forum that a major progressive win of $204,167.54 has just been recorded at a Rival casino is correct, then there's going to be another disappointed player on this instalments issue.

Perhaps not as devastating as the case would be with a multi-million dollar hit, but still something that gives pause for thought imo.

The more I think about this issue, the more I believe that online casinos /providers who cannot or will not pay out progressive jackpots in one tranche should state that very clearly upfront on both websites and promos - it is a very real consideration for players.
 
William Hill has forwarded me their official statement:
We have been contacted by Casino Meister in regards to the complaint that
Sylvia P. made in connection to her jackpot win on Joyland Casino last
August. As you may be aware the operator of Joyland Casino sold the assets
of their business in December but not the company. WHG (International) Ltd
prides itself on excellent customer service and player satisfaction but we
are not able to comment on a situation that occurred prior to our ownership
of the brand.
I was hoping for a little more meat, but unfortunately, it isn't there. I guess this is back in Playtech's court.
 
William Hill has forwarded me their official statement:

I was hoping for a little more meat, but unfortunately, it isn't there. I guess this is back in Playtech's court.

We have been contacted by Casino Meister in regards to the complaint that Sylvia P. made in connection to her jackpot win on Joyland Casino last August. As you may be aware the operator of Joyland Casino sold the assets of their business in December but not the company. WHG (International) Ltd prides itself on excellent customer service and player satisfaction but we are not able to comment on a situation that occurred prior to our ownership of the brand.

The dilemma:
William Hill purchased Joyland a few months ago. The owners are no longer a part of the company as far as I know. I spoke with the CEO of William Hill online and he was as perplexed as I was, but he stated that William Hill considers that this player accepted the terms and conditions of 9k per month, had an offer to accept a lump sum payment, and took it. Even though William Hill purchased the casino, it purchased the assets and not the debt.

Well if that is not one lame ass response I don't believe I've ever heard one! First they say they bought the assets but not the debt and now they say they bought the assets but not the company, jeezeuskrist...give us a f**king break. Exactly how is it possible to only buy the assets of a company without buying the company or the debt?

So exactly what assets did Joyland sell to WH ? And if they supposedly only sold the assets then what happened to the company (Joyland) and the debt?
 
Well if that is not one lame ass response I don't believe I've ever heard one! First they say they bought the assets but not the debt and now they say they bought the assets but not the company, jeezeuskrist...give us a f**king break. Exactly how is it possible to only buy the assets of a company without buying the company or the debt?

So exactly what assets did Joyland sell to WH ? And if they supposedly only sold the assets then what happened to the company (Joyland) and the debt?

Damn right questuions, Rob! :thumbsup:
I'm still looking forward to Playtech's comments on it...
 
I must admit I am very confused about all this buying assets and not the debts can someone explain to me what assets are comprised of exactly?

Does this mean that William Hill only owns a portion of Joyland who owns the other portion ?

I like most players, assume that when reading all about all the fair gamming ,clauses and statements and the pride they all have....I feel like they without a doubt only want to avoid this and let things boil over.

Any company affiliated to this type of activity or reputatation, are not being straight with the player community here who want to know the bottom line, and the bottom line is they all pride themselves on the fact that they have a jackpot winner that was forced into accepting 2,3 million of the 4,4 million she rightfully won and than they advertised her as the poster child for jackpots since 2008 and still to this day, and they seem OK with this.

Yet none of the involved have taken the time to contact SylviaP and make things right,or take this oportunity to show that they do respect their Jackpots winners and the gamming community.

This is a perfect opportunity for them to make things right and actually take the high road.

It certainly seems to me like William Hill want no part of this.

HP
 
I think you need to go back to the beginning and look at the ownership structure of Joyland.

It certainly is possible WH are correct in what they say. I can't see they would go on record as denying they own Joyland if that was not the case. It would not be hard for a legally qualified person to confirm one way or the other.

I can understand WH only buying assets and not the company for this very reason - they were worried about past debts and didn't want to take them on. The cynic in me thinks that they may have been aware of player claims against a number of the casinos they now promote. So perhaps all the toxic claims have been left in the old companies.

If WH bought the assets from Joyland then presumably they paid money for them which is something I guess. Joyland may have cash.

Looks like it could be a lengthy and complicated case :mad:.
 
I think it was thelawnet who did some sterling research on Trading Markets and came up with the former ownership some posts back.

Who were the owners of Joyland? According to Trading Markets.com Joyland was previously owned by Six Digits Trading, allegedly through a trust associated with Teddy Sagi....who is a major shareholder in Playtech.

Here you go - Post #14 at pge 2.
 
In view of the Will Hill comments on this I'm beginning to wonder if the "assets" they bought were simply the player-base.
 
In view of the Will Hill comments on this I'm beginning to wonder if the "assets" they bought were simply the player-base.

That's what I was thinking too, I mean... what else is there besides that and the licensee rights?
 
Looks like a bit of "dodgy dealings". The assets sold to Will Hill may have been the player base, and rights to use the individual casinos' branding. This would leave behind a "shell" company, holding both the proceeds of the sale to Will Hill of assets, and any debt.

If the debt exceeds the assets, the remaining shell company may simply go bust, however, shell companies can have value, since they are ready formed companies that can be bought cheaply, along with (hopefully) a cash pile, and the legal Plc framework already in place. Once bought, a shell company can often end up being involved in a completely different market.

Given the questionable ethics of some of the owners, there may have been further cash and asset movements after the sale to Will Hill.

Had Sylvia accepted the installment plan, she may only have received payments between last August, and the sale of assets to Will Hill, less than the lump sum she was conned into accepting. This only serves to reinforce CM's comments about players being able to trust an instalment plan over many years, when the underlying company may not last long enough to complete the payment plan. In this case, the owners of Joyland were only around for a few more months, and no doubt would have tried to renegotiate the instalment plan, or in a worst case scenario, as has been documented many times before in the rogue pit, simply stopped paying once they had sold Joyland to Will Hill.

Despite being shafted, Sylvia does at least have over 2 Million, rather than only 6-8 $9K installments and a lot of worry.

It will take an expert in company law to determine whether Sylvia has a good enough case to chase Will Hill, the left over "shell" of the former owners (if there is any money in it), or even Playtech itself for negligence in not ensuring the payment they made reached the correct recipient, since it was Playtech's decision to pay through the casino, and not directly.

Outside of legal action, the other way is to ensure the truth gets out there, and drowns the hype that makes players believe Sylvia got it all, and that this installment issue does not exist at all for any Playtech progressives.
Players need to know that this installment issue is a very real risk should they win a Playtech progressive, whereas it is unlikely for a Microgaming one, since MGS seem prepared to slap down any casino that tries this on with a player.
 
In view of the Will Hill comments on this I'm beginning to wonder if the "assets" they bought were simply the player-base.

These are a couple of statements from one of the WH reports:

Under this agreement, we acquired certain assets, contracts and businesses from Playtech, including around 30 gaming websites, a customer services operation and an online marketing organisation.

On 30 December 2008, the Group acquired assets, businesses and contracts comprising an affiliate marketing business, customer services operation and gaming brands and websites (the acquired assets) from Playtech Limited.

On the Joyland website "about us" page it says they are owned by WHG (International), which is William Hill Gibraltar.
 
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I think that William Hill's stance in the case of SylviaP is probably correct. I believe that *gasp* rather than take the payment of $9K a month, as per the contract she had with Joyland, she accepted a lump sum payment. If she had continued to take payments of 9K a month (I wouldn't), she was offered and accepted a lump sum payment, and thus her account was not a debt of the company. If she had 4 million in her account, with withdrawals of 9K monthly being made, when the company was acquired by William Hill, THAT would be a debt that would be revealed during the process, and William Hill would be in a position to a) continue payments or b)pay the player the full balance in her account or renegotiate a more reasonable payment schedule or an outright lump sum payment, similar to what was offered and accepted.

Well, off I went to Joyland Casino to have a look at the terms and conditions now that the agreement is with
WHG (International) Limited if You are using the Website and You are based in, or the address given for Your Account at the relevant time of such use is in, anywhere other than in the United Kingdom; and/or

2.1.2 with WHG Trading Limited if You are using the Website and You are based in, and the address given for Your Account at the relevant time of such use is in, the United Kingdom.

2.2 WHG (International) Limited and/or WHG Trading Limited are members of the same group of companies, and the relevant one of them shall be referred to in these Terms of Use as the Operator.

WELL BOYS AND GIRLS:

7.10 When using the Website, there us a maximum amount that can be withdrawn in one time of $9,000 (or the corresponding amount in the currency of payment) per month, including relating to progressive jackpots. For the avoidance of doubt, all withdrawals are subject to the provisions of paragraph 5.2 regarding the carrying out by us of Checks.

Joyland and William Hill have specifically said that progressive jackpots will be subject to the $9,000 per month restriction. Guess the case with SylviaP worked out pretty well, might as well do it to the next big progressive winner as well. Nowhere does it state that a player may take a lump sum payment instead, so I think SylviaP did very well to receive the funds she did. State lotteries offer a lump sum OPTION, and IMO have more credibility to pay out long-term if a player chooses to receive the prize over 20 or 25 years.

Also, players please go check the Terms and Conditions at the Playtech Casinos you play at...it is your responsibility to read them frequently, and the casinos have no obligation to inform you of any changes to them.

Playtech should seriously consider yanking progressives from casinos that do not pay the funds directly to the player.
 
I think that William Hill's stance in the case of SylviaP is probably correct. I believe that *gasp* rather than take the payment of $9K a month, as per the contract she had with Joyland, she accepted a lump sum payment. If she had continued to take payments of 9K a month (I wouldn't), she was offered and accepted a lump sum payment, and thus her account was not a debt of the company. If she had 4 million in her account, with withdrawals of 9K monthly being made, when the company was acquired by William Hill, THAT would be a debt that would be revealed during the process, and William Hill would be in a position to a) continue payments or b)pay the player the full balance in her account or renegotiate a more reasonable payment schedule or an outright lump sum payment, similar to what was offered and accepted.

Well, off I went to Joyland Casino to have a look at the terms and conditions now that the agreement is with

WELL BOYS AND GIRLS:



Joyland and William Hill have specifically said that progressive jackpots will be subject to the $9,000 per month restriction. Guess the case with SylviaP worked out pretty well, might as well do it to the next big progressive winner as well. Nowhere does it state that a player may take a lump sum payment instead, so I think SylviaP did very well to receive the funds she did. State lotteries offer a lump sum OPTION, and IMO have more credibility to pay out long-term if a player chooses to receive the prize over 20 or 25 years.

Also, players please go check the Terms and Conditions at the Playtech Casinos you play at...it is your responsibility to read them frequently, and the casinos have no obligation to inform you of any changes to them.

Playtech should seriously consider yanking progressives from casinos that do not pay the funds directly to the player.

Playtech really needs to be the one in charge of getting the funds paid to the player and not the casino...we just witnessed what can happen when the casino does it or in Sylvia's case does not do it.
 
I wonder if one of those outfits that buy structured settlements, lottery payments etc. would be willing to buy the debt and pay off the winner in one lump sum.. :lolup:
 
I wonder if one of those outfits that buy structured settlements, lottery payments etc. would be willing to buy the debt and pay off the winner in one lump sum.. :lolup:

You mean like a factoring company does with accounts receivables lots0?
 
If William Hill had bought the company they would have bought all their profits, liabilities and assets. WH purchased the assets. In this case, the assets are the database and intellectual property (i.e. name). They did not purchase the actual business (i.e. staff, profits, liabilities, license etc).

Hope that makes it clearer.
 
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