A little while ago I mentioned an issue I had with Planet Sport Bet where they refused to make a payout of £10k winnings because I had, by accident, created a duplicated account. They cited their T&C for their refusal to pay.
Is there anything to be said about the reverse scenario?
I've been going through my emails ahead of filing my tax return and I noticed I had signed up to Star Sports in November and tried 3 times to deposit large amounts. £10k, £20k which were rejected each time. They sent me a KYC which I failed by non compliance (I didn't answer their email).
A few month later in February, I sign up using a different email address. They notify internally that it is a duplicate of my prior account from November but they let me continue to gamble.
Should they have not closed my account the same way Planet Sport Bet did as I've broke their T&C by having more than one account? T&C says; 14. Customers may open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as one joint account.
Therefore should I not have failed with this second account because a) it's opening more than 1 account and b) I had previously failed the KYC?
I'm obviously frustrated because Planet Sport Bet refused to pay £10k for this scenario but Star Sports, where I did lose money, are perfectly fine with it.
Is there any recourse here for claiming the deposits made on Star Sports should be refunded for breaking the T&C, even if it was me who broke them? Albeit, again, unintentionally.
Just feels like the T&C are always one sided. So the casinos can always have it their way to interpret rules when they want to.
Is there anything to be said about the reverse scenario?
I've been going through my emails ahead of filing my tax return and I noticed I had signed up to Star Sports in November and tried 3 times to deposit large amounts. £10k, £20k which were rejected each time. They sent me a KYC which I failed by non compliance (I didn't answer their email).
A few month later in February, I sign up using a different email address. They notify internally that it is a duplicate of my prior account from November but they let me continue to gamble.
Should they have not closed my account the same way Planet Sport Bet did as I've broke their T&C by having more than one account? T&C says; 14. Customers may open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as one joint account.
Therefore should I not have failed with this second account because a) it's opening more than 1 account and b) I had previously failed the KYC?
I'm obviously frustrated because Planet Sport Bet refused to pay £10k for this scenario but Star Sports, where I did lose money, are perfectly fine with it.
Is there any recourse here for claiming the deposits made on Star Sports should be refunded for breaking the T&C, even if it was me who broke them? Albeit, again, unintentionally.
Just feels like the T&C are always one sided. So the casinos can always have it their way to interpret rules when they want to.