STARLUCK don't pay !!!!!!

[loul]

impossible to cashout !!!! i deposit some $ ,play and try to cashout but impossible, i used any bonus just my money .
-first they told me to send them my id papers ,i send them it but now they want i contact them by phone !!!!!!! hey what's this casino !!!!! i try to contact them by phone but the number from france don't works ,so i resent them an email saying i can't phone them and the reply i get ? you must phone the casino before your cashin is process it's the only issues to get your money !! !!!! they have my id card , a utility bill and i used just my money and they refused to transfert my winning in my neteller account !!!!
yes very good casino guys !!!!!!!!! don't deposit your money here !!!!!!!!!

 

[mucullus]

Starluck and their sister casinos are one of the fastest when it comes to payouts (apart from the 8 hour waiting period after deposits), but you're right, they require a phone call for verification. If their support number doesn't work for you, send them a mail with yours and they get back to you in minutes.

 

[KasinoKing]

I couldn't agree more!
Starluck was one of the worst casino's I've ever used! The graphics were shite, the game fairness 'highly suspect', and they changed the wagering requirements AFTER I had already made my deposit.
I can't comment on their payout performance because their software stole all my credit before I got that far!

I don't understand it, because they are linked to one of the best Poker sites on the net - Empire Poker!

But the casino was rubbish (in June 2003) - don't go there!

 

[bethug]

I agree back in 2003 king, but right now, it seems to me to have a fair game and paid me less than 24 hours

 

[umberto]

Starluck and its sister casino Planetluck were the first two casinos that I
played. I have no bad words to say for them. I even somehow cheated
Planetluck casino and they were so friendly that they let me claim the
first deposit bonus two times. Only positives words for them. I cannot
believe that you told them to call you and they didn't answer back to
you. Try their live chat feature. Tell them you want to talk to a supervisor.

 

[loul]

re

i got my money today after i phone them to validate my account ;first time i must call a casino to validate an account .for me the slots and roulettes was ok ,i deposit 60$ cashout 180$.

 

[sorrelltop]

You only have to call on the first cashout. Future cashouts should be very quick.

 

[Black21Jack]

After your rant, potentially damaging their business, especially with the title of your thread you did get your money exactly when they said you would after calling for verification. The casino did nothing wrong, as their terms are that you phone to verify your account. This is the problem with people running right to the boards and stating things like 'xxxx casino does not pay, do not play' Now when anyone does internet searches for problems with this casino they will see your thread, possibly deterring them from playing. You say

impossible to cashout !!!!

but it is not impossible to cash out if you follow their rules. You started this thread and then one day later after blasting them you received your money, because you did what you were supposed to do.

You stated the following:

i try to contact them by phone but the number from france don't works

But then in your recent post you say:

i got my money today after i phone them to validate my account ;first time i must call a casino to validate an account .

I thought the number did not work in France? How did you eventually get them on the phone?

 

[sorrelltop]

Excellent point Blackjack. A person shouldn't post at boards before giving the site a little time. If you are concerned perhaps you should contact one of the webmasters of a gambling portal. Most (such as us) are willing to explain the situation to you or contact the site in question.

 

[dominique]

A more appropriate title for the post would have been: "How do I cashout at Starluck?"

I have been promoting Starluck and Planetluck etc. for some time and all feedback I have had is positive.

If you like VP or slots, they have some really fun features.

Their software is constantly improving, and they are definitely unique.

 

[realwtfsup]

Starluck is alright with me. First withdraw did take a phonecall. Now any requerst is done fast. Play at Planetluck too. Yesterday a Starluck baseball cap arrived in my mail. I always like gifts =)
Starluck and Planetluck also drop $5 or $10 in my account ever once in awhile. Was able to cash out $75 with one of those.

 

[loul]

re

sorry guys but before i post this message i 'd try to cashout since 4 days ,i spend 2 days to know why they didn't want transfert my money,finaly they said they need my id cards and a utility bill,so i sent them this docs but my emails was blocked each time (thank you aol !) ,after they get my docs i received an email saying i must phone them to validate my account ,the number i got in their email was wrong and didn't works from France,after many email and several chats i got another phone number .a good one this time ,
so it's was very long.and their rules are the same than acesclub ,planetluck and other iglobalmedia casinos and with these casinos i never never do that to get my first winning ! so guys keep cool !!!!!!

 

[Sodax77]

sorry guys but before i post this message... so guys keep cool !!!!!!

Ok, You too !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

"STARLUCK don't pay !!!!!!"
6 x !

"they want i contact them by phone !!!!!!!"
7 x !

"don't deposit your money here !!!!!!!!!"
9 x !

 

[babysister]

Starluck is OK, No Rogue Here!!

Starluck is the only casino that I have ever won any large amounts of money from. They were the first casino that I played when I started playing online(2002) and still today is the only one that I will actually deposit at and actually expect to win And get paid.

If you check around the message boards, you don't see them mentioned or complaints about players not getting paid or the other complaints that you usually read about.

They have excellent customer service either via live chat or by phone. Problems that I have come across usually are resolved immediate by someone in customer support that have handled my account in the past that I can ask for this person by name.

And yes, they often credit your account with nice bonuses here and there for all kinds of occasions. So, in conclusion, IMHO, this is no rogue casino, they do pay your winnings as we have seen in this premature complaint, which really was not neccessary. If we would just read and follow the conditions of play just like we want the casinos to deliver a fair and just game, there would be no need for us to rush to conclusions and unjustly assume that we should not play at a particular casino.

Have a good weekend.

 

[jerseyguy11]

im sure bryan will change the title of this post to something that states he was paid. He did that in a similar premature post.

 

[padanian]

Just my 0.02 chips. I had a nice experience with them. Tha games (including BJ) look fair enough. And it seems there are not major problems for the withdrawal

 

[Petunia]

-- Well, I am about to launch a website for the 'newby' players. I really think they should be educated in the procedures. As much as I cannot actually talk on behalve of ALL the casino's, I figure that they operate in pretty much a similar way. So, hopefully, the site I am putting together will actually EDUCATE new players. I hope. I think. Ag what the hell. ---

 

[frafi]

starluck. na ja

I do not know why you guys always say sturluck is the best.
starluck took away my bonus during play in a very unfriendly way, even the support was very unfriendly. I haven't seen a timeframe hint for the bonus on their website.

 

[padanian]

Sometimes it's just a matter of perceptions.
I can just say that I deposited $ 50 and cashed out $ 250. The money was in my neteller account in less than 2 hours (and it was my first transaction).
They also gave me a voucher for a $ 10 slot freeroll: won it and now I'll have a $ 50 freeroll. Do not expect to win but this is fun. It is not that I'm happy because I won: this helps of course, but the experience there was a nice one under every point of view.
In any case I'm conscious that other players might have different experiences...

 

[KasinoKing]

-- Well, I am about to launch a website for the 'newby' players. I really think they should be educated in the procedures. As much as I cannot actually talk on behalve of ALL the casino's, I figure that they operate in pretty much a similar way. So, hopefully, the site I am putting together will actually EDUCATE new players. I hope. I think. Ag what the hell. ---

I wouldn't waste your time, Petunia, nice idea though it is.
I am always willing to give advice to 'newbies' as well. But it is clear from the number of posts just to this site, that loads of them don't take the few minutes required to read the T&C's - even though they have to check a box when they sign up, confirming they have read and agree to them.
What makes you think they are going to spend any time at all looking for your site, and reading more than 2 lines of your good advice?

 

[Petunia]

What makes you think they are going to spend any time at all looking for your site, and reading more than 2 lines of your good advice?

-- Eternal good faith in the human kind?! I don't know, but if ONE person read it, then it is ONE person less that will come here and scream like a hot-footed-banjee on a texas tin roof!

 

[kheladi]

i will wait and post a storry about there delayed withdrawl in few days and how they do it

 

[BingoT]

It's so funny how this one and that one don't pay

It's so funny how this one and that one don't pay. Starluck and Planetluck Casino have been around for a long time now. I know I promote them but I do have to say I have had Players join from me and won very good money and got paid.and myself the longest time it took me to get paid was 9 days I look at it this way it's money in the bank.
I say if they don't pay you in like 15 days that's when I would B
If you read most all casino's at one point someone will post that they don't pay.And I know you have a few that s--k
I know you do have low ball casino's on in the world today and they don't pay that's why I would stick with the ones that been around. And I still to this day trust Starluck & Planetluck casino.
Just my 2 cents
Thanks
Tom

 

[kheladi]

It's so funny how this one and that one don't pay. Starluck and Planetluck Casino have been around for a long time now. I know I promote them but I do have to say I have had Players join from me and won very good money and got paid.and myself the longest time it took me to get paid was 9 days I look at it this way it's money in the bank.
I say if they don't pay you in like 15 days that's when I would B
If you read most all casino's at one point someone will post that they don't pay.And I know you have a few that s--k

Thanks
Tom

this casino always say about prompt pay in few hours and if they dont do that others should know .
tell me when u won after loosing so many times dont you wanna have the money as quickly as possible in your hands or would you preffer to wait restless for 9 10 or 15 dyas to be paid(even though the casino promises payout in 4-6 hrs with neteller...why should they have it on the website)

 

[esquirexx]

may be starter of this topic change topic name.
I play in starluck,planetluck and other many many times and they are always great.I deposit,play,cashout,go to bank with my neteller debit card and cashout my money from atm machine,all in 6 hours.

Their live chat is great.you havent to wait half an hour to find a live operator as many others.

finally,they are great.

 

[BingoT]

No BIG deal if it takes 8 to 9 days

this casino always say about prompt pay in few hours and if they dont do that others should know .
tell me when u won after loosing so many times dont you wanna have the money as quickly as possible in your hands or would you preffer to wait restless for 9 10 or 15 dyas to be paid(even though the casino promises payout in 4-6 hrs with neteller...why should they have it on the website)

I just have have to say any and I mean many casinos online all pay you in most cases in time. But you do have some that over look this and it takes forever.I look at it this way if you play online and you know you have money in the bank and not in your hands in 4 to 6 hours that's less for you to play in some other place.I myself would spend it if I can get it fast in my eyes that's a great time to stop if im ahead.
And most I knew got paid fast if they had paypal or neteller or whatever.and to tell you the truth I rather get it in my mailbox and not in my neteller acct or any of them. and that takes longer.
I say if you can't bank it don't gamble.or if you don't have it why spend it
Starluck & Planetluck treat you good over all

 

[vinylweatherman]

Starluck

I joined & played there last year, and the phone contact is needed for the first withdrawal, but they phoned me as I had given them the number. Another oddity was that cash-out is actually a 2 stage process (then anyway). Cashing out from the casino software only puts the money in the E-Cash account, if you are waiting days check that the money has actually been sent on and is not sitting there waiting to be actioned. You must then log into that to send it on it's way to where you want it. The main reason I stopped was problematical software, but Microgaming now has far worse problems, and these get worse each time new games are released. My main concern with Starluck was a post that stated that the software loses bets, and often will re-deal a duplicate (losing?) hand and take another bet from you.
If the software has improved I may give it another shot, they certainly have a good tournament system. Casino-on-net, probably the most reputable group, has NEVER worked on my PC, but strangely Reef Club (same software) works fine.

 

[kheladi]

. Another oddity was that cash-out is actually a 2 stage process (then anyway). Cashing out from the casino software only puts the money in the E-Cash account, if you are waiting days check that the money has actually been sent on and is not sitting there waiting to be actioned. You must then log into that to send it on it's way to where you want it.

I had played at this casino for more than a year .had deposited more than 2000 usd and withdrew 500usd till now except my last one was 2000usd original and waiting for cashout for 15 days i have it to 1800usd now and they say it will be done on 8th and i am tempting to avoid touchingmy computer

The main reason I stopped was problematical software, but Microgaming now has far worse problems, and these get worse each time new games are released. My main concern with Starluck was a post that stated that the software loses bets, and often will re-deal a duplicate (losing?) hand and take another bet from you.

its also in slots couple months back they came with this new slot games where if u have a bet of 0.90 or 2.25 usd and all of sudden a new screen pop up as some won has won a rando jack pot if you close the window and keep on playing you may be wagering 4.5usd per click and by the time u check it it eat away quiet a few dollars .

 

[guesswest]

Hey,

I'm new here, but just a few words on Starluck. Am actually talking about Partybingo here but I believe they're essentially the same site (share all the same slots, same customer support, same bonus codes and pop-ups all over the Partybingo site asking if you want to download Starluck, and same banking system).

Anyhows, I deposited $100 on Partybingo last week for their 200% bonus, was fortunate with it and had an $1150 balance when I finished wagering requirements, so withdrew. That was almost a week ago, and they've told me it'll take till September 10th (ie another week with one already passed) till they send my money through to Ezecash for processing. From there another 24-48 hours before Ezecash process it, and another 3-4 days before it'll be refunded to my card.

Partybingo make a big deal about fast payouts on their website, but that cashout is going to take 2-3 weeks, which I think the longest I've ever had to wait to get paid on any site. Now I'm not saying they won't pay me, I'm assuming they will, but I'm not too happy about having to wait so long after they promoted their speedy payouts so heavily. In any event, I guess my experience is different from the lightning quick banking everyone else seems to be receiving.

Alastair

 

[keith20001]

Hey,

I'm new here, but just a few words on Starluck.
Anyhows, I deposited $100 on Partybingo last week for their 200% bonus, was fortunate with it and had an $1150 balance when I finished wagering requirements, so withdrew. That was almost a week ago, and they've told me it'll take till September 10th (ie another week with one already passed) till they send my money through to Ezecash for processing. From there another 24-48 hours before Ezecash process it, and another 3-4 days before it'll be refunded to my card.

Partybingo make a big deal about fast payouts on their website, but that cashout is going to take 2-3 weeks, which I think the longest I've ever had to wait to get paid on any site. Now I'm not saying they won't pay me, I'm assuming they will, but I'm not too happy about having to wait so long after they promoted their speedy payouts so heavily. In any event, I guess my experience is different from the lightning quick banking everyone else seems to be receiving.

Alastair

i did not have wagering requirement but still its 15 days form now when it will be processed and then 2 days to the bank so roughly 17- 20 days

 

[zion00]

Hello!

Again a problem with starluck, but I didnt want to open a new thread.

Just wanted to tell you what has happened to me at starluck casino a few minutes ago.

I played kangacash videopoker in the no download section with very low stakes ($0.50), and finally I triggered this feature with a straight (that was $2 win). but then (normally the feature should load now) a black screen and no feature.
this has happened to me quite often in the last weeks, so I thought no problem, lets go to the livechat and they should clear the game for me.
I`ve done so 2 times already today and it was no problem.

but this time it was a problem, because they just said that I have no feature triggered. I said that I had a straight and then - as always - the feature didn`t load. answer: you had no feature in the last round. one thing that was really funny was the following:

I wrote that I have a problem with the feature. normally now the support asks me to stay online so that they can check the account and the game log. and know what? nothing of that came...no 3 seconds after I described my problem the answer "you had no feature" came. It seems to me that they really waited for me, because I had the same problem 2 times before.

I just wanted to make this public because as long as its only $0.50 perhaps noone of you gives a sh** about that. but I think that the whole procedure and the fact that they are telling lies because of a $2 win (without the feature) is really absurd.
It just makes me think of the question: what if they tried the same lie when I play $10 stakes or higher?

My Conclusio: I will never touch this casino again!


Ps: sorry if my english a bad, but it`s not my mother tongue.