If you can get heads or tails from this
Tiffany
3:19 pm
Hello spinertee. How are you today? I'm here to assist you.
spinertee
hi there, wonder if you could explain this, just seen the update on rules
For a wager to count towards play-through requirements where allowed, the following minimum bets are required £1. At a contribution level of 20%, £1/20% = £3 minimum bet is required.
Tiffany
Promotion rules differ across different promotions. I do however see your account has a third welcome bonus offer to claim. Which means you would have to wager your deposit plus your match bonus pus your winnings from the free spins 35 times
spinertee
oh yes i uderstand how bonus works, just not the min bet £1 or 20% £ = £3
Tiffany
The minimum bet you need to place is 0.35 GBP
spinertee
ok so whats all that about the £1 and +£3
I know how all bonus works etc I been playing sites for years, just that bit is a werd one
I have 2 bonus at the minute 100% and 75% and 30 spins, whats the spins on
Tiffany
Please allow me one moment to confirm with the senior customer agent.
spinertee
no problem
Tiffany
Thank you
Thank you for holding. I have had a look into this for you now. The terms and conditions confirm the minimum bet to be £1 this has just recently been updated.
spinertee
that canot be right?
yes I see the updates my self so went to check, you must know that £1 min bet is alot
and what does this mean
£1. At a contribution level of 20%, £1/20% = £3 minimum bet is required
must be something wrong
its abit confusing to say the leasty
Tiffany
I am sorry for the inconvenience,kindly note that the terms and conditions was updated on the 31st of August 2016 in accordance with the terms and conditions you need to abide with this.
spinertee
yes terms are fine if I was able to understand them
Tiffany
As you can see stated in the terms and conditions the minimum bet is now £1
spinertee
yes but what is this At a contribution level of 20%, £1/20% = £3 minimum bet is required, It is not mathsycal possible to do this math
Tiffany
I understand your frustration. Please hold
spinertee
no its not frustraion, Its just comon sence that this does not work out
Tiffany
I hear you 100%. I am looking into this for you, please kindly hold.
spinertee
yes thats fine, sorry to bother you but as a player for many of years theses terms canot be right
Tiffany
Not at all, I am here to assist you to the fullest of my capacity
spinertee
I have just had some info of a freind, they way they work out is £1 min bet but £3 min bet if playing a game that counts 20% but still the maths does noit work out £1/20% = £3 minimum bet is required.
uless thats a mistake
Tiffany
Thank you for holding and expressing your concern about this issue. Please kindly note that I am still busy reviewing the matter at hand. I appreciate your patience.
spinertee
thats ok, I am across a bit of work my self, take your time and again sorry for the Qs
Tiffany
Again, not an issue at all
spinertee
why do people bend there heads in photo
?
Tiffany
Thank you for holding. We have come to the conclusion that we will have to take a further look into this matter. As soon as we have feedback on this we will be sure to get back to you.
Its my good side
spinertee
LoL
I know you used to have a min bet of 35p but bets under that still counted, I mean a £1 bet now is a bit rich for me to gamble, Ok if I get a quick hit but when does that happen
Tiffany
I understand your point of view and as mentioned above we will be looking into this for you
spinertee
You know what, I make min depo for the bonus, and see what happens, I think the rules are bouncing back across the cadell group, Its a mystry for me as its abit much, I mean if you want people to spin £3 min for bonus to count on dead or alive and they get a nice hit that will be alot of cash
if they win
Tiffany
I understand what you are saying. I have escalated the issue and will have feedback for within the next day or two.
spinertee
Ok thank you for time, been grat, you take care x
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