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Spin station warning!

Discussion in 'Online Casinos' started by vorcirion, Aug 16, 2016.

    Aug 16, 2016
  1. vorcirion

    vorcirion Experienced Member

    Occupation:
    pokerplayer
    Location:
    Tampere
    I registered to Spin Station casino. Deposited 35$, got 200% bonus. Completed wagering requirements (35x d+b). Managed to got up to 700$ and decided to withdraw. KYC process of course needed etc. But then I got an e-mail saying:

    "As per Clause 6.4 of our General Terms & Conditions:

    Players must register and play in the currency of their country. If the currency of Your country is not offered, then play must be in EUR. Should players not observe this rule, all winnings derived from the resulting game play will be forfeited.

    Your balance has been reduced to the value of your deposits and this has been paid back to your depositing method.

    1. Your account has now been terminated effective immediately.
    2. You are banned from the group.

    If you attempt to open up any accounts on the network all transactions will be voided and deposits returned to you and accounts terminated. A list of sites can be seen by following this link You must register/login in order to see the link.

    Kind Regards

    Accounts Department"

    I had no idea that kind of rule existed. Never seen that kind of rule anywhere else before. I'm from Finland so I should've used euros, but decided to use dollars instead 'cause of my neteller account is in $. To me this just feels like another trap to void players' winnings and I find it very very unfair. What are your thoughts on this matter?
     
  2. Aug 16, 2016
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I've seen that rule recently but I don't remember where.
    I also have my Neteller in usd so if it's an option that's what I'm choosing.
    When I started to play all casinos I signed up with only had usd so not much of a choice back then.

    I don't understand why they would be so harsch though and close your account like you were a fraudster. Makes no sence at all.
    If other casinos allow you to change your currency then that is what they should have done of course. Mistakes are human. Fools in my eyes!
     
    2 people like this.
  4. Aug 16, 2016
  5. vorcirion

    vorcirion Experienced Member

    Occupation:
    pokerplayer
    Location:
    Tampere
    Yeah it's ridiculous to give an option to take some other currency than what your country uses since it's forbidden in the rules (well hidden rule too!). Gamblers really need to be lawyers these days to read every line of the rules. That kind of rule should be very visible so no accidents happen.
     
  6. Aug 16, 2016
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Way OTT and another case of

    Casino Staff: 'Boss, I've found a way not to pay him as you asked me to, its rule xxx'

    Manager: Well done my son, that's 50 euros extra in you pay packet this month, love it when we can legally screw em over over nothing!

    Pathetic decision and another group which won't see a penny of my cash!
     
    5 people like this.
  8. Aug 17, 2016
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Sounds more like an over-zealous application of AML guidelines by someone not very experienced in handling compliance.
     
    1 person likes this.
  10. Aug 17, 2016
  11. vorcirion

    vorcirion Experienced Member

    Occupation:
    pokerplayer
    Location:
    Tampere
    Is there a basis for me to make an official complaint about them and their silly rule? I don't really understand what that specific rule is supposed to do except to void players' winnings. Can casinos make any kind of rules that we just need to follow no matter how insane it might sound like?
     
  12. Aug 17, 2016
  13. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Is there no rep here for this group whoever they are?
    You could do a PAB because the reason for both voiding the win and closing the account is so stupid. It can at least not hurt you more than it already does.
     
    1 person likes this.
  14. Aug 17, 2016
  15. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Caddell Group

    Not sure they are talking to 3rd parties about player issues.

    EDIT: They do have a UK license but the rest of the world is under a Curacao license. :rolleyes: So you might as well just forget about complaining.
     
    2 people like this.
  16. Aug 17, 2016
  17. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Well there's me with egg on my face, saying I'd never play there...

    © 2016 Spin Station All rights reserved.
    Spin Station is a brand managed by Imperium Network Solutions Limited,
    415 Linen Hall, 162- 168 Regent Street, London W1B 5TE, UK, for and on behalf of Caddell Limited NV
    Caddell Limited NV is regulated by the UK Gambling Commission. License #000-038720-R-319481-004

    Use then now and then, In fact as I posted my earlier statement I was playing at their G' Day casino yesterday, not a deposit but got very fortunate from a £1 NDB :eek:

    All I can say is that my experience of this group is 80% all good, had a few bumps in the road with a large withdrawal (granted a good while back) but an actual CS team that know what they are doing and as best I can recall, very helpful at the time (only downside was I constantly had to contact them to chase up their promises of updating me)

    I'm pretty sure Dunover also used to (maybe still does) promote or at least had dealing with these guys and his feedback IIRC was fairly reasonable with no cause for alarm bells.

    Not accredited and no rep as has been stated but a fairly decent CS team so maybe the way forward mixed with a little persistence ?
     
  18. Aug 17, 2016
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Jon, you are in the UK and thus playing under their UK license. Different kind of "pie" you are getting. :D

    But the rest of the world is under shitty Curacao and we all know how (NOT) swiftly and eagerly they handle player complaints. Personally, i would not even think of registering with them. MGA or Gibraltar is the minimum for me.
     
    2 people like this.
  20. Aug 17, 2016
  21. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    And "TRA-RA" another SLG fiasco waiting to happen. :rolleyes:

    EDIT: Note that this would only apply to the UK player funds. Curacao certainly won't care about the ROW. :eek:

    Spin station warning!: Capture 639.jpg,Aug 17, 2016
     
  22. Aug 17, 2016
  23. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    There might be some hope though as they listed eCogra as their ADR. Maybe worth a shot under these circumstances.

    Spin station warning!: Capture 640.jpg,Aug 17, 2016
     
    1 person likes this.
  24. Aug 17, 2016
  25. vorcirion

    vorcirion Experienced Member

    Occupation:
    pokerplayer
    Location:
    Tampere
    yeah that was one option but their casino isn't listed in eCogra's dispute form. not yet at least. sent an e-mail to eCogra about that.
     
    1 person likes this.
  26. Aug 18, 2016
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I think you will be trying to flog a 3 legged horse trying to get the winnings, As normal Rules are Rules, No matter how shit they are, Horrible to say as they are some dodgy rules, But as a player myself I have came across this rule alot of times,

    I am trying to think back now but there was a site that you could change currancey and they said this was fine, Others not so much and like its been said, Its just another rule bender, I have signed up to a few of there sites and every thing ran smooth including withdraws,

    I say it time and time again, Sites are adding new rules on a daily basis to do us over, What possible outcome is possible using different currency ? Only thing I can think the rule exists is the fess involved, Again its a simple way around this, when selecting the Country than only add only the allowed currency for that destination
     
  28. Aug 18, 2016
  29. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    What a shitty rule! Money is money, regardless what currency symbol is in front of the number. Various London based firms I worked in had bank current accounts in USD, GBP and Euro, so we traded in these currencies daily without issues. Trying to imply anti-money laundering rules is pure crap - I believe it is a made up rule only in place to confiscate winnings. If a casino site put it in their T&C's that if a punter won £100, they have to go and marry a goat before making a withdrawal, that does not make it legally binding! Made up T&C's without substance should be clamped down on.

    But, could this rule be a serious issue in the UK? After all, Scottish bank notes are different to English bank notes, Guernsey has their local GBP currency and IoM have weird 50p coins!!! Obviously I say that in jest, but no doubt a dodgy site would apply the rule and say I deposited in Scottish GBP instead of English GBP!!!

    Ok, no laughing matter as this is about as pointless as 'irregular play' rules and casinos confiscating winnings if more than 30% of the deposit is wagered on one bet! Why exactly? If I get the urge to bet £10 on one bet, why should I have to deposit £35?!?!?
     
  30. Aug 18, 2016
  31. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    You are right.

    They are bluntly lying about their ADR as that is a must when you apply for a UK license. Caddell is not a new operator, hence I don't think it is just a small oversight or a random mistake. None of their other properties/White Labels is listed with eCogra either.

    Listing eCogra as their ADR is giving them false credibility. They also claim that eCogra is auditing their game results but display no logo from them or an audit report.

    It would need a UK member to highlight this to the UKGC as it looks like they are publishing false information which is misleading players! :eek:
     
    1 person likes this.
  32. Aug 18, 2016
  33. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    I have a spinstation account and I'm UK based so would be happy to report them.

    But whether UKGC would actually do anything about it...I'm not convinced at all. I tried raising the everymatrix scam with them earlier in the year and it was a pointless exercise and I suspect everymatrix know this as well. If only we had a UKGC with FCA type powers.
     
  34. Aug 18, 2016
  35. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    We can only try Slotter, again and again in the hope that one day we will be heard. :oops:

    Refer to the LCCP, Part II, section 6.1.1 which clearly describes the ADR requirements.

    As it stands now a player, who has tried and failed to resolve a dispute with a Caddell operated casino, is directed to the eCogra site for the ADR but can not submit his complaint as none of their properties seems to be registered with eCogra.
     
  36. Aug 18, 2016
  37. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Further, to their claim that eCogra is auditing their games would mean they have to display the logo below which links then to the latest eCogra report as in the example under this link: You must register/login in order to see the link.

    But I couldn't find anything on their site.

    Spin station warning!: Capture 642.PNG,Aug 18, 2016
     
  38. Aug 18, 2016
  39. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    It seems like the title of this thread is very accurate.
    How they can get away with this is really strange and please uk people, report them.

    Good finding detective Harry. You're very good at this:thumbsup:
     
    1 person likes this.

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