Spin station warning!

vorcirion

On a Break
Joined
Jan 28, 2013
Location
Tampere
I registered to Spin Station casino. Deposited 35$, got 200% bonus. Completed wagering requirements (35x d+b). Managed to got up to 700$ and decided to withdraw. KYC process of course needed etc. But then I got an e-mail saying:

"As per Clause 6.4 of our General Terms & Conditions:

Players must register and play in the currency of their country. If the currency of Your country is not offered, then play must be in EUR. Should players not observe this rule, all winnings derived from the resulting game play will be forfeited.

Your balance has been reduced to the value of your deposits and this has been paid back to your depositing method.

1. Your account has now been terminated effective immediately.
2. You are banned from the group.

If you attempt to open up any accounts on the network all transactions will be voided and deposits returned to you and accounts terminated. A list of sites can be seen by following this link
You do not have permission to view link Log in or register now.


Kind Regards

Accounts Department"

I had no idea that kind of rule existed. Never seen that kind of rule anywhere else before. I'm from Finland so I should've used euros, but decided to use dollars instead 'cause of my neteller account is in $. To me this just feels like another trap to void players' winnings and I find it very very unfair. What are your thoughts on this matter?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I've seen that rule recently but I don't remember where.
I also have my Neteller in usd so if it's an option that's what I'm choosing.
When I started to play all casinos I signed up with only had usd so not much of a choice back then.

I don't understand why they would be so harsch though and close your account like you were a fraudster. Makes no sence at all.
If other casinos allow you to change your currency then that is what they should have done of course. Mistakes are human. Fools in my eyes!
 

vorcirion

On a Break
Joined
Jan 28, 2013
Location
Tampere
Yeah it's ridiculous to give an option to take some other currency than what your country uses since it's forbidden in the rules (well hidden rule too!). Gamblers really need to be lawyers these days to read every line of the rules. That kind of rule should be very visible so no accidents happen.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Way OTT and another case of

Casino Staff: 'Boss, I've found a way not to pay him as you asked me to, its rule xxx'

Manager: Well done my son, that's 50 euros extra in you pay packet this month, love it when we can legally screw em over over nothing!

Pathetic decision and another group which won't see a penny of my cash!
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Sounds more like an over-zealous application of AML guidelines by someone not very experienced in handling compliance.
 

vorcirion

On a Break
Joined
Jan 28, 2013
Location
Tampere
Is there a basis for me to make an official complaint about them and their silly rule? I don't really understand what that specific rule is supposed to do except to void players' winnings. Can casinos make any kind of rules that we just need to follow no matter how insane it might sound like?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Is there a basis for me to make an official complaint about them and their silly rule? I don't really understand what that specific rule is supposed to do except to void players' winnings. Can casinos make any kind of rules that we just need to follow no matter how insane it might sound like?

Is there no rep here for this group whoever they are?
You could do a PAB because the reason for both voiding the win and closing the account is so stupid. It can at least not hurt you more than it already does.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Is there no rep here for this group whoever they are?
You could do a PAB because the reason for both voiding the win and closing the account is so stupid. It can at least not hurt you more than it already does.

Caddell Group

Not sure they are talking to 3rd parties about player issues.

EDIT: They do have a UK license but the rest of the world is under a Curacao license. :rolleyes: So you might as well just forget about complaining.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Well there's me with egg on my face, saying I'd never play there...

© 2016 Spin Station All rights reserved.
Spin Station is a brand managed by Imperium Network Solutions Limited,
415 Linen Hall, 162- 168 Regent Street, London W1B 5TE, UK, for and on behalf of Caddell Limited NV
Caddell Limited NV is regulated by the UK Gambling Commission. License #000-038720-R-319481-004

Use then now and then, In fact as I posted my earlier statement I was playing at their G' Day casino yesterday, not a deposit but got very fortunate from a £1 NDB :eek:

All I can say is that my experience of this group is 80% all good, had a few bumps in the road with a large withdrawal (granted a good while back) but an actual CS team that know what they are doing and as best I can recall, very helpful at the time (only downside was I constantly had to contact them to chase up their promises of updating me)

I'm pretty sure Dunover also used to (maybe still does) promote or at least had dealing with these guys and his feedback IIRC was fairly reasonable with no cause for alarm bells.

Not accredited and no rep as has been stated but a fairly decent CS team so maybe the way forward mixed with a little persistence ?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Well there's me with egg on my face, saying I'd never play there...

© 2016 Spin Station All rights reserved.
Spin Station is a brand managed by Imperium Network Solutions Limited,
415 Linen Hall, 162- 168 Regent Street, London W1B 5TE, UK, for and on behalf of Caddell Limited NV
Caddell Limited NV is regulated by the UK Gambling Commission. License #000-038720-R-319481-004

Use then now and then, In fact as I posted my earlier statement I was playing at their G' Day casino yesterday, not a deposit but got very fortunate from a £1 NDB :eek:

All I can say is that my experience of this group is 80% all good, had a few bumps in the road with a large withdrawal (granted a good while back) but an actual CS team that know what they are doing and as best I can recall, very helpful at the time (only downside was I constantly had to contact them to chase up their promises of updating me)

I'm pretty sure Dunover also used to (maybe still does) promote or at least had dealing with these guys and his feedback IIRC was fairly reasonable with no cause for alarm bells.

Not accredited and no rep as has been stated but a fairly decent CS team so maybe the way forward mixed with a little persistence ?

Jon, you are in the UK and thus playing under their UK license. Different kind of "pie" you are getting. :D

But the rest of the world is under shitty Curacao and we all know how (NOT) swiftly and eagerly they handle player complaints. Personally, i would not even think of registering with them. MGA or Gibraltar is the minimum for me.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
And "TRA-RA" another SLG fiasco waiting to happen. :rolleyes:

EDIT: Note that this would only apply to the UK player funds. Curacao certainly won't care about the ROW. :eek:

Capture 639.jpg
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I think you will be trying to flog a 3 legged horse trying to get the winnings, As normal Rules are Rules, No matter how shit they are, Horrible to say as they are some dodgy rules, But as a player myself I have came across this rule alot of times,

I am trying to think back now but there was a site that you could change currancey and they said this was fine, Others not so much and like its been said, Its just another rule bender, I have signed up to a few of there sites and every thing ran smooth including withdraws,

I say it time and time again, Sites are adding new rules on a daily basis to do us over, What possible outcome is possible using different currency ? Only thing I can think the rule exists is the fess involved, Again its a simple way around this, when selecting the Country than only add only the allowed currency for that destination
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
What a shitty rule! Money is money, regardless what currency symbol is in front of the number. Various London based firms I worked in had bank current accounts in USD, GBP and Euro, so we traded in these currencies daily without issues. Trying to imply anti-money laundering rules is pure crap - I believe it is a made up rule only in place to confiscate winnings. If a casino site put it in their T&C's that if a punter won £100, they have to go and marry a goat before making a withdrawal, that does not make it legally binding! Made up T&C's without substance should be clamped down on.

But, could this rule be a serious issue in the UK? After all, Scottish bank notes are different to English bank notes, Guernsey has their local GBP currency and IoM have weird 50p coins!!! Obviously I say that in jest, but no doubt a dodgy site would apply the rule and say I deposited in Scottish GBP instead of English GBP!!!

Ok, no laughing matter as this is about as pointless as 'irregular play' rules and casinos confiscating winnings if more than 30% of the deposit is wagered on one bet! Why exactly? If I get the urge to bet £10 on one bet, why should I have to deposit £35?!?!?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
yeah that was one option but their casino isn't listed in eCogra's dispute form. not yet at least. sent an e-mail to eCogra about that.

You are right.

They are bluntly lying about their ADR as that is a must when you apply for a UK license. Caddell is not a new operator, hence I don't think it is just a small oversight or a random mistake. None of their other properties/White Labels is listed with eCogra either.

Listing eCogra as their ADR is giving them false credibility. They also claim that eCogra is auditing their game results but display no logo from them or an audit report.

It would need a UK member to highlight this to the UKGC as it looks like they are publishing false information which is misleading players! :eek:
 

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
You are right.

They are bluntly lying about their ADR as that is a must when you apply for a UK license. Caddell is not a new operator, hence I don't think it is just a small oversight or a random mistake. None of their other properties/White Labels is listed with eCogra either.

Listing eCogra as their ADR is giving them false credibility. They also claim that eCogra is auditing their game results but display no logo from them or an audit report.

It would need a UK member to highlight this to the UKGC as it looks like they are publishing false information which is misleading players! :eek:

I have a spinstation account and I'm UK based so would be happy to report them.

But whether UKGC would actually do anything about it...I'm not convinced at all. I tried raising the everymatrix scam with them earlier in the year and it was a pointless exercise and I suspect everymatrix know this as well. If only we had a UKGC with FCA type powers.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I have a spinstation account and I'm UK based so would be happy to report them.

But whether UKGC would actually do anything about it...I'm not convinced at all. I tried raising the everymatrix scam with them earlier in the year and it was a pointless exercise and I suspect everymatrix know this as well. If only we had a UKGC with FCA type powers.

We can only try Slotter, again and again in the hope that one day we will be heard. :oops:

Refer to the LCCP, Part II, section 6.1.1 which clearly describes the ADR requirements.

As it stands now a player, who has tried and failed to resolve a dispute with a Caddell operated casino, is directed to the eCogra site for the ADR but can not submit his complaint as none of their properties seems to be registered with eCogra.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I have a spinstation account and I'm UK based so would be happy to report them.

But whether UKGC would actually do anything about it...I'm not convinced at all. I tried raising the everymatrix scam with them earlier in the year and it was a pointless exercise and I suspect everymatrix know this as well. If only we had a UKGC with FCA type powers.

Further, to their claim that eCogra is auditing their games would mean they have to display the logo below which links then to the latest eCogra report as in the example under this link: Old / Expired Link

But I couldn't find anything on their site.

Capture 642.PNG
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Further, to their claim that eCogra is auditing their games would mean they have to display the logo below which links then to the latest eCogra report as in the example under this link: Old / Expired Link

But I couldn't find anything on their site.

View attachment 70271

It seems like the title of this thread is very accurate.
How they can get away with this is really strange and please uk people, report them.

Good finding detective Harry. You're very good at this:thumbsup:
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
It seems like the title of this thread is very accurate.
How they can get away with this is really strange and please uk people, report them.

Good finding detective Harry. You're very good at this:thumbsup:

LOL Sara.

Just checked eCogra again and suddenly some Caddell/White Hat properties appeared in the list for ADR, such as 21casino, gday, casilando, fruity casa. Why Spinstation is not among them is anyone's guess.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
LOL Sara.

Just checked eCogra again and suddenly some Caddell/White Hat properties appeared in the list for ADR, such as 21casino, gday, casilando, fruity casa. Why Spinstation is not among them is anyone's guess.

I went asking and they told me they had the seal.
Then the system was slow.
Then I finally got this reply :rolleyes:

Thanks for your patience, I see Grandivy is on the list, the 2 casino's are connected so you can choose Grandivy on the list
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I went asking and they told me they had the seal.
Then the system was slow.
Then I finally got this reply :rolleyes:

Thanks for your patience, I see Grandivy is on the list, the 2 casino's are connected so you can choose Grandivy on the list

LOL.... others always insist they are not connected, especially when it is about a complaint. But they are when it helps them.

If they have the eCogra seal why don't they display it together with the link to the audit report?
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
LOL.... others always insist they are not connected, especially when it is about a complaint. But they are when it helps them.

If they have the eCogra seal why don't display it together with the link to the audit report?

Thats the trouble, how on earth is somebody too know that they are linked? We are not mind readers,

And as you pointed out its completely fine for them to be associated when it suits them, If it was a complete different situation such as no payment etc than it would of been sorry we have not heard of them,

It is little bits like this that help us complete the dots who is really connected to whom, Still maybe not but just trying to ram as many on one bit of paper to save money for cadell group,
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Well there's me with egg on my face, saying I'd never play there...

© 2016 Spin Station All rights reserved.
Spin Station is a brand managed by Imperium Network Solutions Limited,
415 Linen Hall, 162- 168 Regent Street, London W1B 5TE, UK, for and on behalf of Caddell Limited NV
Caddell Limited NV is regulated by the UK Gambling Commission. License #000-038720-R-319481-004

Use then now and then, In fact as I posted my earlier statement I was playing at their G' Day casino yesterday, not a deposit but got very fortunate from a £1 NDB :eek:

All I can say is that my experience of this group is 80% all good, had a few bumps in the road with a large withdrawal (granted a good while back) but an actual CS team that know what they are doing and as best I can recall, very helpful at the time (only downside was I constantly had to contact them to chase up their promises of updating me)

I'm pretty sure Dunover also used to (maybe still does) promote or at least had dealing with these guys and his feedback IIRC was fairly reasonable with no cause for alarm bells.


Not accredited and no rep as has been stated but a fairly decent CS team so maybe the way forward mixed with a little persistence ?

NO! Have never promoted them because they pay in 24-48 hours which exceeds my maximum cash-out processing criteria of 24 hours.

I have played at all their properties, you can take bonuses at as many of them as you like and yes I got my insane 5-scatter DoA win at G'day famously recorded on video...:D

I cashed-out at about 8 or 9 of them and never had an issue, but I'm UK.

As Jetset said it's over-zealous maybe but it IS in their terms and they immediately refunded deposits. I believe the 'dollar thing' is important here because they suspect USA maybe under a VPN/proxy? A Finnish player not using his own currency (unlike Sweden I believe Finland uses the Euro?) had rung alarm bells, as they can't believe anything but a suspicious motive when they provide Euro deposits for Finns and one then chooses dollars.

Oddly, one £5 free chip I had which had a max cash-out of £100 on I turned into £195 IIRC and they paid the whole amount, rather than reducing it to a ton as per the terms!

Weird.
 
Top