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Spin Empire = Slotobank and Odds/EveryMatrix helping them cover it
- Thread starter slottymcslot
- Start date
- Joined
- Nov 26, 2013
- Location
- UK
Congrats on the "speedy" action (I don't mean to be sarcastic, but there has been a years worth of RIDICULOUS prominent issues that you should have dealt with by now hence SB getting worst casino of the year, and you surely knew Spinempire was Slotobank, how could you sanction another site to operate when they have basically been scamming since day 1?) but from a bottom line business aspect still a tough decision.
It should be noted that Slotobank is still claiming EveryMatrix licence, which obviously they need time to get their ducks in a row and there is probably a deadline that has been set, but also they are claiming they are UK licenced with the Gambling Commission linked logo? However, if you click on it it takes you to EveryMatrix UKGC page with all their sites and indeed Slotobank is on there. Does this mean Slotobank are UK licenced (or were) via EM? If so, any UK players out of pocket to Slotobank with no resolution could complain to the UKGC about EM, since it's your label? Or rather, it would mean players could file PABs directly to you in regards to Slotobank?
Don't mean to stir it up, but there are a lot of people out there unfairly out of pocket. Also I notice Slotobank have read this thread, you would hope they learn their lesson, start treating players correctly and start making money as a result.
I have also noticed that there still using EV name, It is going to take a bit of time but would take somebody not long to sort it, Plus every other line or where you look all you see is everymatrix, Lets see how long they let them carry on for using it,
Your right about if there using EV U.K licence, In my eyes they have also got to take some stick,
Your right about if there using EV U.K licence, In my eyes they have also got to take some stick,
vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
It would be better to ditch this whole idea of shared licences completely. You can never know when a good operation will turn bad. As the ultimate sanction is having a gambling licence pulled by a regulator, it is also a dangerous policy as a bad apple can rot the whole barrel overnight.
Given the past history of Slotobank, don't expect them to simply roll over and comply with your demands, you may have a fight on your hands as if they have to stop using the shared licence, they are no longer legal here in the UK, and other players are likely to leave once they find out what has happened.
If each operation has it's own licence, then the bad ones can have that licence revoked without it having any impact on the rest. It is also clear to players that it's a rogue operator that has been dealt with, rather than a rogue SOFTWARE.
SpinEmpire
Official Rep for SpinEmpire
- Joined
- Mar 10, 2015
- Location
- United Kingdom
Well, hello there.
First of all, greetings to you all. We have just registered SpinEmpire account here and waiting for Rep status confirmation. Meanwhile I will start giving feedback regarding the situation discussed here.
We are the newcomer to online gambling market even though having a number of industry pros on board. By joining EveryMatrix, one of the most trustful providers for years, we decided to start our own casino in 2015. After months of preparations and development in the beginning of March we soft-launched SpinEmpire casino for live testing and no promotion, hoping to ensure we have a full-working website by the moment of official release.
Our marketing campaign was planned in advance, including a number of preliminary agreements with companies and individuals excited about SpinEmpire launch. We have provided each of our partners with required promotional materials including banners, landing pages and newsletter templates, with several marketing campaigns planned and coordinated. In any circumstances we expected any of our partners to start advertising SpinEmpire before the official launch, which was planned for the end of March. Unfortunately some uncoordinated campaign took place driving users to unfinished website and you are currently evidencing the consequences.
According to the issues listed above here are the comments of ours:
1. We have not started any marketing activities from our side, though regarding our cooperation with some industry players in terms of traffic acquisition, we may suspect any of them may be related to Slotobank representatives, enormously infamous here on this forum.
2. UK licensing was one of the mandatory parts of our agreement with EveryMatrix from the very beginning. EveryMatrix did a huge work helping us with passing the procedure in the shortest time. The last legal arrangements were being resolved, until we got notified by EveryMatrix that all our licenses are being postponed in terms of investigation. It was an absolute shock for us, though we are managing to find the fastest and the most reliable way to fix the licensing issues.
3. Accepting UK players before license confirmation was totally mistake of ours, led by misleading instructions given to the support team. None of the UK accounts are blocked or forfeited, the access will be granted again as soon as we get the UK license confirmation (I hope it will take no more than few days).
4. Dear brianmon! Our management truly regrets about support representatives were offering inappropriate tools for getting access to our website. The only reason why it happened was, quoting, "trying to advice at least some way to get his money back". We will contact you personally with proposals of how you can get your deposit back.
First of all, greetings to you all. We have just registered SpinEmpire account here and waiting for Rep status confirmation. Meanwhile I will start giving feedback regarding the situation discussed here.
We are the newcomer to online gambling market even though having a number of industry pros on board. By joining EveryMatrix, one of the most trustful providers for years, we decided to start our own casino in 2015. After months of preparations and development in the beginning of March we soft-launched SpinEmpire casino for live testing and no promotion, hoping to ensure we have a full-working website by the moment of official release.
Our marketing campaign was planned in advance, including a number of preliminary agreements with companies and individuals excited about SpinEmpire launch. We have provided each of our partners with required promotional materials including banners, landing pages and newsletter templates, with several marketing campaigns planned and coordinated. In any circumstances we expected any of our partners to start advertising SpinEmpire before the official launch, which was planned for the end of March. Unfortunately some uncoordinated campaign took place driving users to unfinished website and you are currently evidencing the consequences.
According to the issues listed above here are the comments of ours:
1. We have not started any marketing activities from our side, though regarding our cooperation with some industry players in terms of traffic acquisition, we may suspect any of them may be related to Slotobank representatives, enormously infamous here on this forum.
2. UK licensing was one of the mandatory parts of our agreement with EveryMatrix from the very beginning. EveryMatrix did a huge work helping us with passing the procedure in the shortest time. The last legal arrangements were being resolved, until we got notified by EveryMatrix that all our licenses are being postponed in terms of investigation. It was an absolute shock for us, though we are managing to find the fastest and the most reliable way to fix the licensing issues.
3. Accepting UK players before license confirmation was totally mistake of ours, led by misleading instructions given to the support team. None of the UK accounts are blocked or forfeited, the access will be granted again as soon as we get the UK license confirmation (I hope it will take no more than few days).
4. Dear brianmon! Our management truly regrets about support representatives were offering inappropriate tools for getting access to our website. The only reason why it happened was, quoting, "trying to advice at least some way to get his money back". We will contact you personally with proposals of how you can get your deposit back.
- Joined
- May 22, 2012
'Industry pros'? Obviously not as professional as those employed at other new casino enterprises that manage to launch without the humiliation of being suspended by EM.
I mean Customer Services advising a player to spoof their IP?? This is worse IMO than Tropica and their dubious messages to a chargebacker. At least their CS was responding to a criminal act of fraud, as opposed to assisting an illegal act.
Regardless of whom you blame, it's shambolic and amateurish and you will struggle from now-on to get the most important factor in the casino-player relationship - trust.
Captain Chaos
Dormant account
- Joined
- Apr 11, 2014
- Location
- United Kingdom
Firstly, welcome aboard. Always good to have a rep on board.
Secondly, your answer to brianmon. I'm struggling to believe your answer. He was part way through wagering and thus would have been unable to withdraw anything. His only option was to play. From what has been posted here it does not appear that any attempt to withdraw or request such has been made. The reply from CS is quite clear. Use this to continue playing. Not withdrawing. What should have happened is that you should have told him that you have made a huge error and returned the funds to him without question. This shouldn't have happened in the first place and it is somewhat concerning that such a response has been given. One suspects that he isn't the first nor only UK player you have signed up. Of course this is merely speculation on my part. But it's the impression I get.
Secondly, your answer to brianmon. I'm struggling to believe your answer. He was part way through wagering and thus would have been unable to withdraw anything. His only option was to play. From what has been posted here it does not appear that any attempt to withdraw or request such has been made. The reply from CS is quite clear. Use this to continue playing. Not withdrawing. What should have happened is that you should have told him that you have made a huge error and returned the funds to him without question. This shouldn't have happened in the first place and it is somewhat concerning that such a response has been given. One suspects that he isn't the first nor only UK player you have signed up. Of course this is merely speculation on my part. But it's the impression I get.
Yeah, unfortunately I had taken the bonus. So just had to continue trying to complete the wagering, in the hope that if i did complete it, any winnings wouldn't be confiscated due to using a proxy.
Damn it, I've just had a thought... since i was playing NetEnt games, I should have pretended to be Scandinavian rather than Australian. They always seem to be luckier than anyone else with NetEnt,
To the Spinempire rep. This is the address the email was supposedly sent from, if it'll help you at all
Sam Rivers <support=spinempire.com@mailersend-ua1.com>; on behalf of; Sam Rivers <support@spinempire.com>
First of welcome aboard,
Now my replys to what I have highlited,
1, We are the newcomer to online gambling market even though having a number of industry pros on board (Rubbish)
2]Our marketing campaign was planned in advance (I bet it was with the old shitabank contacts)
3,start advertising SpinEmpire before the official launch (I BET)
4, Accepting UK players before license confirmation was totally mistake of ours misleading instructions given to the support team (Standerd practice now days I believe when comes to support and the people that ment to keep casionos on the go)
- Joined
- Nov 26, 2013
- Location
- UK
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This is quite an attractive promotion. If I play, win, and subsequently get rogued, it appears Odds/EveryMatrix would be liable )either PAB or action with UKGC) judging by the small print at the bottom? Can we get a confirmation on this before the promotion expires?
vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
So, you didn't do much research on these "partners", as they seemed to interpret "soft launch" as meaning "begin the most aggressive spamming campaign we have ever seen", it even involved PHONE CALLS!!! This is more serious that mass botnet email spamming because it indicates that someone somewhere has passed on details of people who have an interest in online gambling with their PHONE contact details, not just email addresses.
However, having passed this point of no return, how come it wasn't noticed that the volume of traffic was far greater than could be expected from a "soft launch", thus allowing the situation to get so out of control that negative publicity was inevitable. It further seems that you didn't have your eye on the ball, as the FIRST you hear of things going badly wrong for you is from Everymatrix telling you that they have concluded an investigation and decided to suspend your use of the shared licence.
Even with a soft launch, you should STILL have had in place a mechanism for blocking players from the UK who might accidentally find your part finished website, or hear through "word of mouth". Any "industry professional" will know that once a website is up and running, you CANNOT control 100% who finds it and takes it at face value as a site that they can participate in.
I didn't 'find' the site. I received a promotional email with this header
Sam Rivers <support=spinempire.com@mailersend-ua1.com>; on behalf of; Sam Rivers <support@spinempire.com>
And also, I haven't heard anything from them re point 4. in his reply
vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
In your case, you received spam from one of their "partners", the ones they carefully vetted and told not to market anything till the end of March when they were fully live. A good "soft launch" means that ONLY players who accidentally stumble upon the site, or hear through word of mouth, are going to be registering and playing. It may also include personal invites to a select group of potential players, the number of which has been carefully calculated to deliver an appropriate number of conversions that can be coped with during the soft launch stage. I very much doubt UK players prior to them receiving the UKGC licence would have been among those "carefully selected".
It does seem as though this is merely an excuse for them not anticipating the volume their first marketing efforts would deliver, and then getting caught napping so that the situation gets completely out of control to the extent that they need to come up with some PR initiative to limit the damage. They would have gotten away with it too, but Everymatrix had a huge fire burning beneath it's ass from the Slotobank fiasco, and also needed to put out some PR initiative to reassure the player community that serious action was being taken over the loopholes exploited by Slotobank. This meant both licenced being suspended, rather than merely a "slap on the wrist, do better in future" response as perhaps was expected.
from a players point of view
i like to try out the new casinos when they come up if they work right the first link that does not work properly id run even at a soft launch status things should add up. Its not hard to hire someone or even a small team to spend a few hours making accounts and testing links before the site is advertised to the public
let alone soft launched no care has been taken here and allowing i sign up that should not of been allowed is worse. If the system has faults don't put the system online from a player point of view the red flags are appearing and it should not take more than 24 hours to return the players money.My advice take the site down pay all pending winnings or refund run thru the site with a fine tooth comb and then soft launch then come back here and ask for testers.
i like to try out the new casinos when they come up if they work right the first link that does not work properly id run even at a soft launch status things should add up. Its not hard to hire someone or even a small team to spend a few hours making accounts and testing links before the site is advertised to the public
let alone soft launched no care has been taken here and allowing i sign up that should not of been allowed is worse. If the system has faults don't put the system online from a player point of view the red flags are appearing and it should not take more than 24 hours to return the players money.My advice take the site down pay all pending winnings or refund run thru the site with a fine tooth comb and then soft launch then come back here and ask for testers.
- Joined
- Nov 26, 2013
- Location
- UK
no one willing to address this I guess?
account blocked
Hi to all of you.
I deposited 550£ on spinempire on the 15/03. And afer 1 houer of playing I logged out from the site, 1 houer later i find my account blocked.
I talk to livechat and I get this message.
--> Melani
sorry account is under investigation, and we do not have access to it unfortunately, though please email your account manager anna.krusse@slotobank.com
Operators offline
Leave message
As you can se in the message, they are reffering me to slotobank, I do not have an account at slotobank, but I guess it's the same owner here.
After this message, they wont reply to me on any questions I have.
I also have 1000£ in my account.
So to the people out there, Do not play at this Casino, Real scam site!
I hope that this will help other players not to play here!
Hi to all of you.
I deposited 550£ on spinempire on the 15/03. And afer 1 houer of playing I logged out from the site, 1 houer later i find my account blocked.
I talk to livechat and I get this message.
--> Melani
sorry account is under investigation, and we do not have access to it unfortunately, though please email your account manager anna.krusse@slotobank.com
Operators offline
Leave message
As you can se in the message, they are reffering me to slotobank, I do not have an account at slotobank, but I guess it's the same owner here.
After this message, they wont reply to me on any questions I have.
I also have 1000£ in my account.
So to the people out there, Do not play at this Casino, Real scam site!
I hope that this will help other players not to play here!
SpinEmpire
Official Rep for SpinEmpire
- Joined
- Mar 10, 2015
- Location
- United Kingdom
Hi, superrob
We are currently experiencing various fraud attempts on SpinEmpire which took place on the previous weekend. Most of them were unblocked already. Would you PM me your account details so we could identify you and unblock your account? I can ensure you that in 12 hours the issue will be resolved.
bigjohn
Dormant account
- Joined
- Dec 21, 2012
- Location
- Northeast Coastal USA
account unblocked at spinempire
The current status is now that my account is reopen and I will get my money. After a long e-mail chat with the affiliate manager it looks like they have notthing to do with slotobank at all. The chatlog with me an melani was correct, but it looks that someone from slotobank has hacked they or something, I dont know. The affiliate manager deny everything about that they have something to do with slotobank. I really think so to, BC if this was slotobank, they would not have reopen my account so easy i think. I have read a lot of comment on slotobank, and that casino does everything to keep the money you win and hold your account blocked. If someone here has a problem with spinempire, Just ask for Esme on the chat and he will help you with your case.
Thanks alot Esme!
The current status is now that my account is reopen and I will get my money. After a long e-mail chat with the affiliate manager it looks like they have notthing to do with slotobank at all. The chatlog with me an melani was correct, but it looks that someone from slotobank has hacked they or something, I dont know. The affiliate manager deny everything about that they have something to do with slotobank. I really think so to, BC if this was slotobank, they would not have reopen my account so easy i think. I have read a lot of comment on slotobank, and that casino does everything to keep the money you win and hold your account blocked. If someone here has a problem with spinempire, Just ask for Esme on the chat and he will help you with your case.
Thanks alot Esme!
Captain Chaos
Dormant account
- Joined
- Apr 11, 2014
- Location
- United Kingdom
The current status is now that my account is reopen and I will get my money. After a long e-mail chat with the affiliate manager it looks like they have notthing to do with slotobank at all. The chatlog with me an melani was correct, but it looks that someone from slotobank has hacked they or something, I dont know. The affiliate manager deny everything about that they have something to do with slotobank. I really think so to, BC if this was slotobank, they would not have reopen my account so easy i think. I have read a lot of comment on slotobank, and that casino does everything to keep the money you win and hold your account blocked. If someone here has a problem with spinempire, Just ask for Esme on the chat and he will help you with your case.
Thanks alot Esme!
Seriously? Did they just unblock your account and pay you off as long as you said nice things about them and made sure you kept re-iterating that they are not connected in anyway? They're suggesting that Slotobank hacked them? Really? Can we see this chat script because I find it astonishing that such an accusation can be presumed in the first place. How can they claim they are not connected when they are sending e-mails out with requests to talk to Slotobank? Why would you do that if you aren't connected? Why on earth would another casino hack another casino? This just sounds like they're trying to put out a fire on here before it spreads.
- Joined
- Nov 24, 2012
- Location
- England
superrob: Deposited 550£ and account was locked.
SpinEmpire Melani: Please send email to Slotobank.
SpinEmpire Rep: We had fraud attempts. superrob please pm.
superrob: Account unblocked. Someone from slotobank has hacked SpinEmpire?!
Where is my Popcorn? Looks like we have here:
SpinEmpire Melani: Please send email to Slotobank.
SpinEmpire Rep: We had fraud attempts. superrob please pm.
superrob: Account unblocked. Someone from slotobank has hacked SpinEmpire?!
Where is my Popcorn?
Looks like we have here:Captain Chaos
Dormant account
- Joined
- Apr 11, 2014
- Location
- United Kingdom
I also notice that the rep is also online... within moments of that posting. What are the odds? It's like they knew they were posting or something?!?
BigJohn picture is awesome 
Well, why for you people is not enough more than 10 ACCREDITED netent casinos? Why you still going to this new casinos by everymatrix? It is already clearly easy to understand - it is not safe. Netent software not mean that casino is safe anymore.
Betat, slotty, redbet, mrgreen, guts, betspin... And still someone going to places like slotobank to get higher % of bonus, which have unbelieveble big -EV for player.
Well, why for you people is not enough more than 10 ACCREDITED netent casinos? Why you still going to this new casinos by everymatrix? It is already clearly easy to understand - it is not safe. Netent software not mean that casino is safe anymore.
Betat, slotty, redbet, mrgreen, guts, betspin... And still someone going to places like slotobank to get higher % of bonus, which have unbelieveble big -EV for player.
account unblocked at spinempire
Hi everybody.
I have not yet recived my money on neteller. But as soon I got them, I will post the "payment recived" here.
I don't know anyone on Spinempire. that's for sure! I wrote the prev post by my self and noone was involved in that eksept my self.
Maby they have something to do with slotobank or maby they don't. I really don't know. I will put this matter behind me as soon I get my money. Then I will post the payment here.
Hi everybody.
I have not yet recived my money on neteller. But as soon I got them, I will post the "payment recived" here.
I don't know anyone on Spinempire. that's for sure! I wrote the prev post by my self and noone was involved in that eksept my self.
Maby they have something to do with slotobank or maby they don't. I really don't know. I will put this matter behind me as soon I get my money. Then I will post the payment here.
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