Hi All,
Another rambling load of nonsense from yours truly.
I am currently experiencing what, at the moment, I will put down as 'genuine' difficulties from a fairly respected casino...To give them a chance to sort the 'issue' out, they will remain nameless. That's only fair..for the moment.
The story, in brief.
- I deposit via Click 2 Pay - supposedly one of the most securest methods available.
- I withdraw via Click 2 Pay.
- They ask for security documentation. I sent it in by e-mail.
- 6 days on, they can still not 'verify' the documentation as due to technical difficulties, they can't see attachments of their e-mails. It is being 'worked on' and they would get back to me 'as soon as possible'
OK. On-line casino. Thousands of daily transactions. They can't open an attachment. That in itself makes me nervous.
What I don't get in general is this :
1. Whilst I totally appreciate the logic of requiring security documents if depositing by say a credit card, why not insist on it up front? The reason is simple - they don't want you to go elsewhere. It needs to be easy for you to deposit. In some respects, it makes sense. However, this throws open another couple of questions :
a) Should the casino make it absolutely clear up front (i.e. not no 545a in their terms and conditions) that you will need to provide documentation for your first withdrawal?
b) Bearing in mind how ‘conscious’ (I say sniggering to myself) casinos are about responsible gaming, perhaps requesting this information up front would help prevent impulse gambling…or perhaps gambling on-line at all.
2. If you are depositing via a secure method (i.e. Netteller, Click 2 Pay etc..) and making a withdrawal the same way, why have to provide any form of documentation? I guess you can find a credit card / address fairly easily but a Click 2 Pay account 16 digit number and password…I don’t think so? I don’t think so.
Now, let me be cynical for one moment. Some casinos don’t flush your account until this info is received. Fair chance you might reverse it. Others will flush the account and use your money to work for them until they fancy paying you.
That moves me onto withdrawals.
For anyone out there that has any input whatsoever in the development of on-line gaming customer services :
Allow customers to withdraw instantly. Don’t tell us that the transaction has to be processed, we have to wait for this, wait for that, that everything under the sun is impossible. You take our money instantly, give it back the same way.
A straight forward example. When I cash out with 3Dice, my funds are received within seconds. No hassle…and let’s face it, when that happens we are grateful for it. Think about it, quite bizarre. We are grateful for something we are entitled to...doh!
For what it’s worth, my tips for anyone out there thinking of playing on-line :
1. Check out what they want from you to take YOUR cash out BEFORE you sign up.
2. If they don't do it automatically, don’t play at a casino that won’t flush your account when YOU want it flushed.
3. Make sure you are totally happy that you will receive your funds by return or as soon as practical. I understand the restrictions about playing in certain areas but an immediate withdrawal (even if that means sending you a cheque) can still be done straight away.
If they can’t do all of the above, perhaps ask yourself whether you really want your hard earned cash in their hands.
Finally, I really can't wait for Tomb Raider 2
julester
Another rambling load of nonsense from yours truly.
I am currently experiencing what, at the moment, I will put down as 'genuine' difficulties from a fairly respected casino...To give them a chance to sort the 'issue' out, they will remain nameless. That's only fair..for the moment.
The story, in brief.
- I deposit via Click 2 Pay - supposedly one of the most securest methods available.
- I withdraw via Click 2 Pay.
- They ask for security documentation. I sent it in by e-mail.
- 6 days on, they can still not 'verify' the documentation as due to technical difficulties, they can't see attachments of their e-mails. It is being 'worked on' and they would get back to me 'as soon as possible'
OK. On-line casino. Thousands of daily transactions. They can't open an attachment. That in itself makes me nervous.
What I don't get in general is this :
1. Whilst I totally appreciate the logic of requiring security documents if depositing by say a credit card, why not insist on it up front? The reason is simple - they don't want you to go elsewhere. It needs to be easy for you to deposit. In some respects, it makes sense. However, this throws open another couple of questions :
a) Should the casino make it absolutely clear up front (i.e. not no 545a in their terms and conditions) that you will need to provide documentation for your first withdrawal?
b) Bearing in mind how ‘conscious’ (I say sniggering to myself) casinos are about responsible gaming, perhaps requesting this information up front would help prevent impulse gambling…or perhaps gambling on-line at all.
2. If you are depositing via a secure method (i.e. Netteller, Click 2 Pay etc..) and making a withdrawal the same way, why have to provide any form of documentation? I guess you can find a credit card / address fairly easily but a Click 2 Pay account 16 digit number and password…I don’t think so? I don’t think so.
Now, let me be cynical for one moment. Some casinos don’t flush your account until this info is received. Fair chance you might reverse it. Others will flush the account and use your money to work for them until they fancy paying you.
That moves me onto withdrawals.
For anyone out there that has any input whatsoever in the development of on-line gaming customer services :
Allow customers to withdraw instantly. Don’t tell us that the transaction has to be processed, we have to wait for this, wait for that, that everything under the sun is impossible. You take our money instantly, give it back the same way.
A straight forward example. When I cash out with 3Dice, my funds are received within seconds. No hassle…and let’s face it, when that happens we are grateful for it. Think about it, quite bizarre. We are grateful for something we are entitled to...doh!
For what it’s worth, my tips for anyone out there thinking of playing on-line :
1. Check out what they want from you to take YOUR cash out BEFORE you sign up.
2. If they don't do it automatically, don’t play at a casino that won’t flush your account when YOU want it flushed.
3. Make sure you are totally happy that you will receive your funds by return or as soon as practical. I understand the restrictions about playing in certain areas but an immediate withdrawal (even if that means sending you a cheque) can still be done straight away.
If they can’t do all of the above, perhaps ask yourself whether you really want your hard earned cash in their hands.
Finally, I really can't wait for Tomb Raider 2
julester
P.S. Reverse withdrawals. These are done as a 'service' to the customer. Errr, hmmm, mm, well (clears throat)...how exactly is that?
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