Sly Vegas - Paddy Power and the Flutter family. Gamstop.

[5ta]

"it's a nightmare coming off gamstop and being able to play again"

what an absolute joke. 8 hours on chat to paddy power over 5 days, deliberately disconnected because they didn't believe they needed to look a little deeper to see I was S/E from gamstop not paddypower, for my sly vegas account, told I am being rude because they wouldn't check deeper, and after 3 bouts of 24 hour cooling periods, at 3pm yesterday I am told "they won't be able to sort it now until monday".

Right.. well after this idiotic debacle, I want to form a complaint. I should just say "Hi, I am off gamstop now and would like to come back" and the company does whatever it has to, to reopen my account, if I am welcome to come back.

I shouldn't be arguing, disconnected, called rude, fobbed off, lied to and a days shift of time wasted for telling them a simple thing.

Here's the cracker : "Well they won't reopen your account monday if you form a complaint, you will have to wait until the complaint is dealt with and that could be 8 weeks. Do you still want to complain ?"

If that is the case then yes, I definitely do want to complain. I am not nor are other customers, your slaves for when your systems go wrong. You get paid to fix this, we get called liars, rude, stressed and disconnected. Now you want to dangle opening my account like a carrot to end a complaint process ?

Bang out of order.

 

[jasonuk]

The UKGC put quite a few roadblocks in place to ensure anyone returning from a self-exclusion is in control and wants to continue.

There may be more than one self-exclusion here, particularly as SkyVegas became part of the PaddyPowerBetfair (now Flutter) family in early 2020.

It may be worth checking the help to see if there is a specific process regarding previously self-excluded accounts, otherwise if their customer support is as useless as ever then you may have to escalate it as a complaint - which may take up to 8 weeks, and they do reserve the right to refuse your request and keep the accounts closed.

 

[5ta]

The UKGC put quite a few roadblocks in place to ensure anyone returning from a self-exclusion is in control and wants to continue.

No, they didn't. If everyone was doing it, then you would be right, but another company didn't have any issues.

The whole deal is a loose mess. They start it seemingly perfectly, and end it unbelievably messy.

 

[snorky510238]

If I was you, I’d be grateful that a return to gambling is proving problematic. Take my word for it, if you come back, you’ll wish you’d never bothered.

Casinos and Providers are ripping the piss out of their customers, left, right and centre. Reduced rtp’s, nerfed games, a total lack of proper regulation. It’s an absolute disgrace nowadays and has been for a couple of years.

 

[5ta]

If I was you, I’d be grateful that a return to gambling is proving problematic. Take my word for it, if you come back, you’ll wish you’d never bothered.

Casinos and Providers are ripping the piss out of their customers, left, right and centre. Reduced rtp’s, nerfed games, a total lack of proper regulation. It’s an absolute disgrace nowadays and has been for a couple of years.

we had all those concerns 5 years ago and UKGC is a full on joke.

"x company fined £240m"

yea.... no.

 

[jasonuk]

we had all those concerns 5 years ago and UKGC is a full on joke.

"x company fined £240m"

yea.... no.

The distinction then was some operators... now it would be closer to most operators. Full-fat RTP is almost extinct in the UK market for new slot releases, and there are plenty of operators that have skipped 94% and gone for 92%, 90% and even 88% (William Hill).

Although seeing how many operators on the high seas are following the herd ("lower overheads" btw) then the grass isn't always greener on the other side.

 

[5ta]

I feel all they are doing is turning me away from wanting to play (and risk of course) at all.
They can squeeze the life out of addicts and keep the money but can't handle the word "piss" being said so use it as an excuse not to do what they should do.

 

[Webzcas]

Fortunately or unfortunately depending on the way you look at it, the UKGC in their actions over the years in handing out penalty packages left right and centre of eye watering sums of monies, have ensured operators are ultra cautious and careful.

This is especially when it comes to players who have come out of their self imposed exclusion courtesy of GamStop.

Rightly or wrongly, signing up to GamStop pretty much ensures your ability to play ever again at a UK licensed operator online will be extremely tough.

As it is just not worth the risk for operators to take you back.

In fact let me ask @L&L-Jan and @Mark_Lottomart in how they would go about handling a player who has come off GamStop and wants to open up an account with one of their properties.

 

[dunover]

Fortunately or unfortunately depending on the way you look at it, the UKGC in their actions over the years in handing out penalty packages left right and centre of eye watering sums of monies, have ensured operators are ultra cautious and careful.

..have ensured 60% of operators have left the UK market.

 

[5ta]

In fact let me ask @L&L-Jan and @Mark_Lottomart in how they would go about handling a player who has come off GamStop and wants to open up an account with one of their properties.

Interesting. But I know the answer already, to both.

 

[5ta]

This matter is now closed.

Skyvegas called me and were totally open, admitting the errors they could see, in detail. A compensation offer was made and rejected initially and then changed and accepted to reflect the time and energy spent on what is supposed to be quite a short and sharp issue to solve.

I am off gamstop and you can open my account - this is all I need to tell them.
We have a few questions, including data protection. Your account will be open in a short time.
//
Your account is open.

Is EXACTLY what is supposed to happen.

Gamstop and ALL the companies should be on the same page.
I can see some companies are, and some, well, they just aren't.

Gamstop seemed very hands off. But they should be fully in control and know they are. Not just blindly fob people off with a weak response.

If you have problems getting your account back after leaving gamstop exclusion, you should consider a complaint. I wasted 3-4 hours helping them realise they made a mess of it.

Skyvegas upheld my complaint respectfully and compensated accordingly.

Now let's see what L&L + Pub Casino do.

 

[conker]

@5ta thanks for updating this thread with the outcome. I am glad it was a positive one, from the sound of things.

 

[5ta]

@5ta thanks for updating this thread with the outcome. I am glad it was a positive one, from the sound of things.

Not a problem Conker. Respect was due to a failure being fixed properly. Sad to see the other two failures though and the blind eye turned. I mean, we're either good people or we're not.