Slotty Vegas Payment Delay

JkG

Lady Loser of House Losealot of The Lost Islands
Joined
Apr 5, 2016
Location
Ireland
Anyone else waiting on payment from here?
Got an email on Monday to say they were having issues with their payment provider and if I waited a few more days it would be processed or I could do a bank transfer, which to me seemed a bit stupid as they take way longer to process and clear in bank plus it means giving out my bank account sort code etc.
I emailed the payment dept of Slotty Vegas and asked exactly how long was I going to be waiting and I got no reply even though I got an auto reply of 24 hr turnaround time.

In my statement on my account it says the withdrawn is "completed" but it's said that since 12 may.
Have they forgotten about me?
I withdrew the money on the 11 may by the way.

I'm really annoyed as they claim to be really quick with process and turnaround time.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Back to cc, method I deposited on.

Processing back to bank acc. is about 2-3 business days, so would be similar as withdrawing it back to CC. I would have taken that option.

Contact Karl, the CM rep, he will sort it out for you: https://www.casinomeister.com/forums/members/32737/

EDIT: My last 4 withdrawals from this group (Bet-AT/Slotty) to e-wallets took less than 10 minutes, so they do pay fast!!!
 

CM_BETAT

Dormant account
Joined
Jun 21, 2013
Location
Malta
Hi Jkg,

Would you be able to PM me your email so I can look into it?

We have received word from our payment processor that there is a technical issue which has caused delays in credit card withdrawals. We are doing everything we can to make sure that all monies are paid out using alternative payment methods wherever possible and have contacted players to request such details. I really understand the urgency in getting your payment sent over, so if you would like me to arrange to pay you out immediately to any other payment method of your choice, I can get this arranged right away. I'm really sorry about the inconvenience this has caused, and would be more than happy to work with you to get your withdrawal transferred today and of course give you a comp for the inconvenience.

Please let me know.

Thanks,
Karl
 

JkG

Lady Loser of House Losealot of The Lost Islands
Joined
Apr 5, 2016
Location
Ireland
Processing back to bank acc. is about 2-3 business days, so would be similar as withdrawing it back to CC. I would have taken that option

EDIT: My last 4 withdrawals from this group (Bet-AT/Slotty) to e-wallets took less than 10 minutes, so they do pay fast!!!

I find in Ireland it takes 5plus working days to get to the account and usually to clear a bit more.. But it's been that long since I used that method maybe it has changed!
I have no problem with e-wallets but they don't have PayPal as an option that I could see and it's the only one I use
Thanks for your help, am in touch with Karl now.
 

JkG

Lady Loser of House Losealot of The Lost Islands
Joined
Apr 5, 2016
Location
Ireland
For bank transfer? Didn't know that. Like I said it's been years since I used that option.

Anyway, hopefully it's sorted now thanks to Karl on the case
Thanks a lot.
 
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