Bogus Complaint Slotsoasis voids winnings - I played the wrong game

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I cant prove or disprove that, but I would not knowingly play my balance up to this much ($50K+) just to try out a loop hole, please be realistic. Majority of the balance is a slots win.

I generally dont play RTG, infact its the only one I have played recently (besides for doyles :eek: and one other which I played about 2months ago), so I wouldnt say that.

On their website next to the codes it says "on BlackJack and other favourite games." So why cant you understand I MADE A MSITAKE!

Facts are now nothing to do with a mistake etc. its what they have done is completely wrong.
 
The point I was making above was that REGARDLESS of which rule is applied first
thats incorrect, are they keeping to their terms or not. You cant make your own terms and then say close the case. If they arent keeping to their terms they should pay up.
 
That does suck getting such a big win and then getting it taken away. I always steer clear of roulette and blackjack these days for this very reason.
 
That does suck getting such a big win and then getting it taken away. I always steer clear of roulette and blackjack these days for this very reason.
Spot on. Never ever ever play games other than what the coupon specifies. If it's for VP play VP (after checking if multi-hand is included/excluded) same goes for slots. How can one use a coupon that is for slots and or VP and play roulette is beyond me. RTG or not, that's a newbie error, not an uungy error.
 
Majority of the balance is a slots win.

Just out of interest, was the big slot win(s) before or after you played Roulette? Reason I ask is that I would have a little sympathy if it was before, but if it was after, then any profits made from roulette have an effect on your ability to ride out slots long enough to profit. One of the reasons roulette and other games are banned is becuase bonus abusers use these games to build up a balance before going to higher variance games, which is clearly something that needs to be guarded against.
 
Jus out of interest, was the big slot win(s) before or after you played Roulette? Reason I ask is that I would have a little sympathy if it was before, but if it was after, then any profits made from roulette have an effect on your ability to ride out slots long enough to profit.

Hi Simmo

The OP said he played slots after having his cashout denied and reversed back to his account - and THEN he went on to play and win at slots.

Watching this thread reminds me of a disturbed greyhound playing with a rubber boot..........you know......when it just wont let go???
 
Hi Simmo

The OP said he played slots after having his cashout denied and reversed back to his account - and THEN he went on to play and win at slots.

Watching this thread reminds me of a disturbed greyhound playing with a rubber boot..........you know......when it just wont let go???

OK Nifty,

Stop posting in the meanwhile and aim for another JP in a Triple Sevens slot. :D
 
How can one use a coupon that is for slots and or VP and play roulette is beyond me.
As I stated earlier it was for Blackjack and your favorite games, cant see why you cant understand where a confusion comes in, and possible mistake

Just out of interest, was the big slot win(s) before or after you played Roulette? Reason I ask is that I would have a little sympathy if it was before, but if it was after, then any profits made from roulette have an effect on your ability to ride out slots long enough to profit. One of the reasons roulette and other games are banned is becuase bonus abusers use these games to build up a balance before going to higher variance games, which is clearly something that needs to be guarded against.

it was after, and all wagering had been completed. Its not a matter of sympathy jere, its a matter if they are within their terms 1) void winnings prior to cashing out 2) void all extra winnings.

I am not really sure what you mean by a "large balance" to ride for a sure win. I was playing at large stakes. I have lost 5K many times with slots, wagering only a a few times through. it depends on the stake you are playing though.

Bottom line is, are they within their terms, which I feel clearly they aren't.

Is that not what a is accepted from a credible company?
 
I used a Blackjack and VP bonus code at slotoasis, and won on Roulette. I didnt read the terms, and it was my mistake. I then went to chat and asked them the reason why my withdrawal wasnt being processed, and they explained that I played a restricted game, so the winnings are restricted. I reversed my withdrawal.

I went to the slots, and won over 40K (i dipped into the winnings I made on roulette).

I'm afraid I don't sympathize with you either, uungy. I have bolded what I believe is your own admission that you played with funds which should've been void in the first place.

Yes, you can claim that they should've removed the voided funds first, but that is still irrelevant. After all, it was you who reversed the withdrawal. They did not reverse it into your account themselves.
 
Hi everyone,

I would first of all like to of course comment on the unfortunate situation we are dealing with here.

Uungy's account has been looked in to thoroughly to ensure that the answer we have given the player is correct and fair according to our terms and conditions.

Uungy had redeemed the blackjack bonus and made a first bet of $125 on the restricted game of roulette and won $9000 off of that one game. He then switched to play blackjack and proceeded to wager on this allowed game, meeting the playthrough, however not coming out the other side with any winnings whatsoever on blackjack, only void winnings from playing roulette were in his balance. This then meant that the whole balance was void as it was winnings accumulated from only restricted games. The player then requested a withdrawal and had come to live chat about it, where we then proceeded to explain what has happened and that he has the following two options:

1. To be reset to the original deposit and start to play from scratch
2. To be reset you back to the original deposit and add a bonus for some/a allowed games that he wanted to play

Whilst on live chat with our CS rep, Uungy had then proceeded to cancel the withdrawals and start to play on the slot machines, in turn, accumulating a large and unfortunately void balance.

This is of course an unfortunate situation and is very disappointing for the player, but it is clearly written in the terms and conditions concerning our policies, so there is unfortunately nothing that can be done for the player.

Uungy can still decide as to the 2 options which were offered above, 1. Going back to the original deposit and starting from scratch 2. Going back to the original balance and re-applying the bonus and making not sure to play any restricted games whilst the playthrough has still not yet been met.

I hope that this explains everything as to the order of events that have transpired.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
Uungy had redeemed the blackjack bonus and made a first bet of $125 on the restricted game of roulette and won $9000 off of that one game.

You know I really felt for you until I read this. I think you knew exactly what you were doing. How could you not think this would not be noticed and set off some alarms??
 
Louise said:
Uungy had redeemed the blackjack bonus and made a first bet of $125 on the restricted game of roulette and won $9000 off of that one game. He then switched to play blackjack and proceeded to wager on this allowed game...
Funny thing is that Uungy is trying to convince us that it was an honest mistake. I rest my case :rolleyes:
 
Louise said:
Uungy can still decide as to the 2 options which were offered above, 1. Going back to the original deposit and starting from scratch 2. Going back to the original balance and re-applying the bonus and making not sure to play any restricted games whilst the playthrough has still not yet been met.

In my opinion, those are both very good offers.
The casino management deserves some kudos.
 
Uungy had redeemed the blackjack bonus and made a first bet of $125 on the restricted game of roulette and won $9000 off of that one game.

Correct me if I'm wrong, but it is impossible to win $9000 from a single bet of $125 on roulette.

Did you mean:

A. He won $900, or
B. He won $9000 only playing roulette?
 
Funny thing is that Uungy is trying to convince us that it was an honest mistake. I rest my case :rolleyes:
Not sure what you are saying. I mistakingly thought Roulette was allowed to be played :what:

Correct me if I'm wrong, but it is impossible to win $9000 from a single bet of $125 on roulette.

Did you mean:

A. He won $900, or
B. He won $9000 only playing roulette?
was a $250 wager (B)

@lots0 , keep posting, you make me laugh every time I see you posting!
Hi everyone,

I would first of all like to of course comment on the unfortunate situation we are dealing with here.

Uungy's account has been looked in to thoroughly to ensure that the answer we have given the player is correct and fair according to our terms and conditions.
etc........
A couple of thing to be pointed out. Firstly the offer to reset to my initial deposit was only after the win on slots for some $44K (have a screenshot), which was during the chat (you can check for yourself the timing).

You still seem to disregard the contradictions which I have pointed out in the terms, such as why my winnings have been removed already, when it clearly states upon "cashout" secondly it says only winning rounds will be removed at cashout.

As I have stated earlier, the $9K in winnings from roulette should be voided upon cashout, as stated in the terms.
 
Hi uungy,

You took a bonus that stipulated you could not use it on Roulette...However you played Roulette. Meaning any winnings from that time on were voided!

Which also means any money used after playing Roulette were also voided.

So the slots win you had...was made from voided winnings.

But here you are trying to manipulate the casino bonus terms and conditions, when they CLEARLY state the OBVIOUS that you played a prohibited game STRAIGHT UP with your Blackjack and VP bonus...

Sorry but sounds to me like your taking the piss mate!

Sure it's a costly mistake but that's what happen when you don't FOLLOW the casino bonus rules.

I'd be accepting one of the options & be thinking myself fortunate that the casino is prepared to cut you some slack :rolleyes:


Cheers
T
 
@lots0 , keep posting, you make me laugh every time I see you posting!

Now your acting like a jerk...

I did feel for you, but now I don't.
You broke the rules and obviously think your 'special' and the rules don't apply to you.

The terms are clear to EVERYONE except you.
Although I think the terms are clear to you as well, you just don't want to accept them. That is understandable. But acting like a jerk is not.

As you friggen well know, the casino did not have to make that offer. They could have just totally blew you off and been well within the right.

BTW - You asked for opinions. If you didn't want to hear them you should not have asked for them.

Anyway good luck getting that 40k...
 
Correct me if I'm wrong, but it is impossible to win $9000 from a single bet of $125 on roulette.

Did you mean:

A. He won $900, or
B. He won $9000 only playing roulette?

The player made a bet of $125 on the '0' and won $9000 from that one single game of roulette. He had no other winnings on other games.

A couple of thing to be pointed out. Firstly the offer to reset to my initial deposit was only after the win on slots for some $44K (have a screenshot), which was during the chat (you can check for yourself the timing).

You still seem to disregard the contradictions which I have pointed out in the terms, such as why my winnings have been removed already, when it clearly states upon "cashout" secondly it says only winning rounds will be removed at cashout.

When you came to live chat, your void winnings were pending as withdraws. Whilst speaking to the live chat rep, the pending withdrawals had been proceeded to be canceled and only once the CS rep's page refreshed on our bankend admin, had then your balance been played on slots and the winnings been made. It would make no difference when the offer was given, etc, we had no control to stop you playing any further games and it was unfortunately up to you that you had decided to continue playing whilst discussing the issues with your account.

The removing of winnings has taken place as they are all void - I personally see no reason whatsoever for void winnings be left in the account in order to maybe accumulate even more winnings and for the entire balance still be void. It wouldn't matter when they would be removed, as no action could be taken to make them un-voided!

As I have stated earlier, the $9K in winnings from roulette should be voided upon cashout, as stated in the terms.

I don't see any issue here - As your withdrawals were still pending and none had been processed, this is therefore still a time of your cashout request. Once the accounts manager goes to approve withdrawals, this is the time that accounts are checked for removal of bonus amounts and/or any winnings on restricted games.

I think that should answer your concerns.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
hi all .9000k win from 125 = 4375, he would need to be betting 265 straight up single bet for 9k win , wich is a pity for the (OP) but as for casino its thumbs up to them because they havnt got to pay up very lucky (OP) broken the rules , feel sorry for (OP) but there are rules in terms, good luck:eek2:
 
@lots0 no need to take offence, apologies if I said anything within my post that got you offended. Please post your thoughts, however that post did make me laugh. :notworthy
When you came to live chat, your void winnings were pending as withdraws. Whilst speaking to the live chat rep, the pending withdrawals had been proceeded to be canceled and only once the CS rep's page refreshed on our bankend admin, had then your balance been played on slots and the winnings been made. It would make no difference when the offer was given, etc, we had no control to stop you playing any further games and it was unfortunately up to you that you had decided to continue playing whilst discussing the issues with your account.
Was just clarifying, when I posted when I had won, as it soundsd as though you had offered me that before I had won on slots

The removing of winnings has taken place as they are all void - I personally see no reason whatsoever for void winnings be left in the account in order to maybe accumulate even more winnings and for the entire balance still be void. It wouldn't matter when they would be removed, as no action could be taken to make them un-voided!
Thats not really the point, but its agains the terms, and as I have stated earlier, the terms state only the winnings from the rounds played on the restricted games will be cancelled, not all winnings!
 
@lots0 no need to take offence, apologies if I said anything within my post that got you offended. Please post your thoughts, however that post did make me laugh. :notworthy

Was just clarifying, when I posted when I had won, as it soundsd as though you had offered me that before I had won on slots


Thats not really the point, but its agains the terms, and as I have stated earlier, the terms state only the winnings from the rounds played on the restricted games will be cancelled, not all winnings!

you won from roulette you continued to play on those winnings which in fact was not winnings at all as roulette was a non allowed game which really makes the 9K a void so you was betting with money that really wasnt yours to bet on
Cindy:rolleyes:
 
In my opinion, those are both very good offers.
The casino management deserves some kudos.
I second that. That was an absolutely fair solution.

Actually, I'm amazed that Uungy didn't take them up on this offer since he (admittedly) effed up.
 
I don't see any issue here - As your withdrawals were still pending and none had been processed, this is therefore still a time of your cashout request. Once the accounts manager goes to approve withdrawals, this is the time that accounts are checked for removal of bonus amounts and/or any winnings on restricted games.

Just curious here, live chat support knew that the withdrawals hadn't been processed due to play on restricted games. This indicates that the accounts manager had already reviewed the withdrawals. Why were the they still pending, and available for reversal, at this point?

Did the withdrawals consist of roulette winnings only at cashout?
Meaning that a removal of these winnings and bonus amount, would lower balance to (below) zero?

Thanks :)

Freddy
 
you won from roulette you continued to play on those winnings which in fact was not winnings at all as roulette was a non allowed game which really makes the 9K a void so you was betting with money that really wasnt yours to bet on
Cindy:rolleyes:

Correct :)

Sorry uungy, I totally understand how upsetting this must be, but I can't see any loopholes here.

If we want to talk more about conditions, I would also mention:

Wagering on restricted games may void all winnings won on this promotion.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
Just curious here, live chat support knew that the withdrawals hadn't been processed due to play on restricted games. This indicates that the accounts manager had already reviewed the withdrawals. Why were the they still pending, and available for reversal, at this point?

Did the withdrawals consist of roulette winnings only at cashout?
Meaning that a removal of these winnings and bonus amount, would lower balance to (below) zero?

Thanks :)

Freddy

We train our staff to be aware of players that may have certain issues with their accounts, so as to try and preempt the disappointment and get things fixed up as soon as possible. The players account was then handed on to the customer service manager to be checked in to and actions be made as to remove the void winnings.

As the player had met the playthrough by playing enough blackjack, the balance had then switched to withdrawable, but with only winnings from that one game of roulette.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
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