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Slotsmillion withdrawal delay

pinnit2014 said:
Incidentally, after waiting 10 days for mine, the last one was done in 2 hrs:confused:
Click to expand...

What method withdrawal did you use? I only was offered bank transfer. Was it 2 hours from site to you or just getting it approved? I just wish they communicated more, even getting updates like I used to get from other casinos when stuff like this happens, just calms you down until you get the money.

For my first withdrawal attempt, they aren’t doing themselves any favours!
 
Here's your answer. Wirecard Bank is in all sorts of strife. Offices raided in asia and germany, ANZ bank Australia travel visa cards have lost their value due to Wirecard bank Fraud. Wirecard bank has been accused of processing illegal transactions on behalf of casinos. This mainly effects USA/AU players. Laundering those funds and denying card holders any refund or chargeback options. They have lost 50% of their share value in 3 days.

You will have to google "wirecard" "Wirecard company directors charged" and so on. extensively if you want the full story as the charges against them differ from region to region. The most informed paper is the 'Australian" but they have that stupid viewing restriction on every page. Most interesting is wirecard share holdings portfolio when it comes to online gaming and the practises used to launder funds and there willingness to accepts millions in deposits from players in restricted countries without a care in the world of being prosecuted through these casinos. You can bet any money, a lot of casinos here are somewhat getting their cut from wirecard money skimming. German big 4 banks have been turning a blind eye for years. Its finally caught up. Slotsmillion are Wirecard.
 
Here's your answer. Wirecard Bank is in all sorts of strife. Offices raided in asia and germany, ANZ bank Australia travel visa cards have lost their value due to Wirecard bank Fraud. Wirecard bank has been accused of processing illegal transactions on behalf of casinos. This mainly effects USA/AU players. Laundering those funds and denying card holders any refund or chargeback options. They have lost 50% of their share value in 3 days.
You will have to google "wirecard" "Wirecard company directors charged" and so on. extensively if you want the full story as the charges against them differ from region to region. The most informed paper is the 'Australian" but they have that stupid viewing restriction on every page. Most interesting is wirecard share holdings portfolio when it comes to online gaming and the practises used to launder funds and there willingness to accepts millions in deposits from players in restricted countries without a care in the world of being prosecuted through these casinos. You can bet any money, a lot of casinos here are somewhat getting their cut from wirecard money skimming. German big 4 banks have been turning a blind eye for years. Its finally caught up. Slotsmillion are Wirecard.
 
SkyHooks said:
Here's your answer. Wirecard Bank is in all sorts of strife blah blah blah bullshit bullshit bullshit.
Click to expand...

That didn't take long. This person is using the same computer as crikeym8 and susanjbo. Funny, he was using [email protected] as an email address. So who knows what's up there.

Don't f^%$ around at Casinomeister. Thank you.
 
Okman said:
What method withdrawal did you use? I only was offered bank transfer. Was it 2 hours from site to you or just getting it approved? I just wish they communicated more, even getting updates like I used to get from other casinos when stuff like this happens, just calms you down until you get the money.

For my first withdrawal attempt, they aren’t doing themselves any favours!
Click to expand...

Was VISA - they didn’t give me a reason on my last delay of 10 days; other than try and do ASAP. Not impressed tbh
 
Just received an email from them asking for PDF of bank statement 21st of March until today, quickly downloaded from bank and sent back five minutes later.
Let's see how this goes. Haven't been impressed by the CS speed and since this is my first WD it's not feeling great. Was given $20 in bonus though I will admit, which was cute. Will write more when I know more I guess!
 
I do have a withdrawal pending since sunday. They asked for bank statement but it has to be PDF. They refused an image of a printed bank statement and an image of the card linked to my bank account. I finally found out how to get a pdf of my bank statement and they got it. I have send what they asked for but my withdrawal is still pending. They only reply once a day and it seems that they are looking for reasons to delay payments.
 
I most likely will give them until tomorrow, as it would be a few days late of the maximum time quoted to me. It’s a low four figure amount but nothing they shouldn’t be able to handle. For my first withdrawal, again I gotta stress this is a terrible experience. I continued to play in the interim expecting it any day but now I must stop playing until I receive my payment.

Just really frustrated considering I’ve never had this issue in my years of online gambling with three days being the maximum I had to deal with, and first attempt at a cash out has resulted in an almost three week wait and counting since I first clicked withdraw.
 
I do not play here anymore, good casino and a huge choice of slots but WD times are not from this time.
Even to Skrill it sometimes took 72 hours while it can be done instantly like it's the case at Videoslots and CasinoEuro.
 
Hi guys,

We're sorry for the lack of responsiveness on the forum lately. As you might know, Charlotte is our Head of Product and although she is very keen and willing to assist you here, her main role and responsibilities remain outside of the forum. Meanwhile, I'm happy to have a look myself at your respective issues and give you proper answers as fast as I can. Please, send me private messages so I can easily get back to you and not miss anyone.

We are aware that some of you have been experiencing delays with your withdrawals. For customers based outside Europe and requesting withdrawals via bank transfer, the main reason for the recent delays is due to the fact that we use a third party processor and sometimes payments go through several intermediary banks before reaching you. We know this isn't the most optimal process and this is why we are working on adding more payment methods for all of you. For instance, Canadian customers can now use Ecopayz, Interac and very soon, Inpay. For German customers, we also added Skrill and very soon will also come Neteller. If there is any other payment method you would like to see added to SlotsMillion, feel free to suggest any.

Waiting for your PMs :D

Kind regards,
Thomas - SlotsMillion.

P.S. The ship is not sinking :) We know what we have to improve internally and have already been working on those aspects for several months. It will certainly still take a bit of time to be up to the higher standards we are aiming for but trust me, we are on it.
 
Thomas-SlotsMillion said:
Hi guys,

We're sorry for the lack of responsiveness on the forum lately. As you might know, Charlotte is our Head of Product and although she is very keen and willing to assist you here, her main role and responsibilities remain outside of the forum. Meanwhile, I'm happy to have a look myself at your respective issues and give you proper answers as fast as I can. Please, send me private messages so I can easily get back to you and not miss anyone.

We are aware that some of you have been experiencing delays with your withdrawals. For customers based outside Europe and requesting withdrawals via bank transfer, the main reason for the recent delays is due to the fact that we use a third party processor and sometimes payments go through several intermediary banks before reaching you. We know this isn't the most optimal process and this is why we are working on adding more payment methods for all of you. For instance, Canadian customers can now use Ecopayz, Interac and very soon, Inpay. For German customers, we also added Skrill and very soon will also come Neteller. If there is any other payment method you would like to see added to SlotsMillion, feel free to suggest any.

Waiting for your PMs :D

Kind regards,
Thomas - SlotsMillion.

P.S. The ship is not sinking :) We know what we have to improve internally and have already been working on those aspects for several months. It will certainly still take a bit of time to be up to the higher standards we are aiming for but trust me, we are on it.
Click to expand...

Hi Thomas :)

Neosurf would be a good deposit method :)
 
Like okman waiting on a withdrawal from 7th march.

Doing the email dance back and forth and now issues with bank statements simply because i get a formal statement every 3 months and can only generate a transaction history. The internet banking transaction history overlaps where my last statement ends and confirms all deposits, withdrawals and balances. Still not good enough as no name on it yet has all the account information etc.

Have to now find out what the bank can give me , probably going to be charged a stupid amount of money to get it just to keep them happy.

Maybe I'll then be told then that its in the wrong font or has not been certified and signed in triplicate by a benedictine monk
 
smcinoz said:
Like okman waiting on a withdrawal from 7th march.

Doing the email dance back and forth and now issues with bank statements simply because i get a formal statement every 3 months and can only generate a transaction history. The internet banking transaction history overlaps where my last statement ends and confirms all deposits, withdrawals and balances. Still not good enough as no name on it yet has all the account information etc.

Have to now find out what the bank can give me , probably going to be charged a stupid amount of money to get it just to keep them happy.

Maybe I'll then be told then that its in the wrong font or has not been certified and signed in triplicate by a benedictine monk
Click to expand...

I feel your pain, took about a month until I received withdrawals. Had one approved since last week that should be with me in the next few days according to them. I need to get a few more reasonable timeframe withdrawals before I commit fully to them, and I mean they are nice enough, the x48 wagering on parachute bonuses is a bit harsh but hey.

I will take a moment to give full credit to @Thomas-SlotsMillion however, he really took ownership of my protracted issue and steered it to resolution. Top marks for him, his approach to customer service is light years ahead of what’s offered by their support team. Maybe flick him a message and see if he could track down what’s happening for you?
 
Okman said:
I feel your pain, took about a month until I received withdrawals. Had one approved since last week that should be with me in the next few days according to them. I need to get a few more reasonable timeframe withdrawals before I commit fully to them, and I mean they are nice enough, the x48 wagering on parachute bonuses is a bit harsh but hey.

I will take a moment to give full credit to @Thomas-SlotsMillion however, he really took ownership of my protracted issue and steered it to resolution. Top marks for him, his approach to customer service is light years ahead of what’s offered by their support team. Maybe flick him a message and see if he could track down what’s happening for you?
Click to expand...
I'll fulfill their request and see what comes about after that. Going to be ropeable if i get more smoke blown up the colloquial.

I get support at times is limited in what they can tell you. Keeping people in the dark about things to me is really poor service.

To go 3 , 4 weeks with replies of its being looked into and then get told something that could have been the very first reply if things were actually looked at to begin with. Feels to often you are getting strung along.

Good to hear your matter got sorted out eventually
 
Hi smcinoz,

I just forwarded your feedback to our Payment manager. As soon as I hear back from her, I will update you.

Sorry you have to go through this long waiting period.

Thomas
 
smcinoz said:
I'll fulfill their request and see what comes about after that. Going to be ropeable if i get more smoke blown up the colloquial.

I get support at times is limited in what they can tell you. Keeping people in the dark about things to me is really poor service.

To go 3 , 4 weeks with replies of its being looked into and then get told something that could have been the very first reply if things were actually looked at to begin with. Feels to often you are getting strung along.

Good to hear your matter got sorted out eventually
Click to expand...

Withdrawal hit my account this afternoon if it’s any consolation to you, at least to put the mind a little at rest that money will come. I think it’s just the intermediary banks that stuff us around, at least they are the whipping boy for situations such as ours.
 
Okman said:
Withdrawal hit my account this afternoon if it’s any consolation to you, at least to put the mind a little at rest that money will come. I think it’s just the intermediary banks that stuff us around, at least they are the whipping boy for situations such as ours.
Click to expand...
Did you get any indication as to what problem was

When did they say funds being resent

Shame had to go through all this when previous transfers took all of 2 or 3 days
 
smcinoz said:
Did you get any indication as to what problem was

When did they say funds being resent

Shame had to go through all this when previous transfers took all of 2 or 3 days
Click to expand...

For the initial problems they said that my BSB number was incorrect, however I had received a smaller withdrawal during the same period of time, so I am inclined to believe it was the fact they were two low four figure amounts more than anything or just a stuff up on the third party processors behalf.

My wait from approval to bank account seems to run anywhere from 2-5 business days, based on my most recent taking a week and a day.

My advice is just keep at them. Also with your statement problem, if you load your bank transaction history and click Print on your browser, it should give you the option to save that date range information as a PDF. Chances are you will probably have to wait a full month though, as it will need to “bounce back from the processor” before they will “resend”. They haven’t NOT paid me yet, so I still have faith in them, albeit it with some discretion. Good luck.
 
Hmm so still no payment for you either and approaching two months.

Rep given you any update recently

Im all ok with the pdf side of things.

Expecting a client to wait on bounced payments if a mistake is made by their processor is a bit pathetic. Those are their problems , dont make it your players.

Shoe was on the other foot id say the expectation on them to a player would be to demand things within timeframes or legal action would be taken
 
And the saga continues

Beyond pathetic

They have a bank issued statement from 18 January 2019 to 20 March 2019

I dont get my next bank issued statement until next month so i get an interim statement prepared by the bank from 20 March 2019 until the day i request it.

And what do i get now
Thank you for getting back to us.



"I regret to inform you that we are unable to continue with this investigation without a valid Bank Statement showing transactions
from the time of the withdrawal been sent out by us 2019-03-07 until today, as we have no proof of this withdrawal not to be arrived to your bank.

We highly advise you to reach out to your bank and request them Bank Statement as PDF format, covering the dates from 07/03/2019 until 13/05/2019,
as they are surely able to provide this for you.

Your cooperation is highly appreciated and we hope to hear from you soon. "


So basically i ask and supply something to only be told because it takes them a week to look at it they then need the extra days

How about you look at it on the day i supply it then FFS
 
smcinoz said:
How do i get this to attention of rep

I have already PMd but i want a reply out in the open space
Click to expand...
well, you can flag a rep thusly - @Thomas-SlotsMillion
However, reps are only required to address issues, not address them publicly; they may and often do, opt to work via pm or email, especially with sensitive information and specific account details
 
smcinoz said:
If it is to do with their processes and procedures then no personal information is divulged.
Click to expand...
I'm just saying they may opt to post (or not) a general statement; if you arent getting responses or moving forward or in contact with the rep regarding your case, a PAB may be your best bet.
 
dionysus said:
a PAB may be your best bet.
Click to expand...

Would hope would not get to that point

Ignoring and supplying a person with no real information makes processes like this super frustrating and is poor customer service.

Copy and paste responses start to wear a bit thin.

And when it feels like your patience and tolerance is being taken advantage of , the fuse starts to get a bit shorter.


@Thomas-SlotsMillion
 
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