Slotsmillion withdrawal delay

lockinlove

Staring into the sun
PABaccred
PABinit
Joined
Jan 17, 2014
Location
Canada
I bolted playing at slotsmillion a few months ago. I will not be back that is for sure.

Yeah I sort of feel the same. I mostly have liked them and got some really huge wins actually my biggest wins ever here but a week and no payment and last time was like 3-4 business days..via ecopayz. But ever since management changed and Julien left customer support this casino seems to have got alot colder in terms of customer service.

I would imagine @me_and_ed got paid over night because they were aware of this thread and his postings too.

I hope Charlotte comes on here and reassures people and maybe announces they have hired more people or something. I would hate to see a casino that used to be one of my favs just not care. Although the damn lag and script they are running makes the casino very tough to enjoy!

I hope to see a turn around with them soon.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Not to go against the grain of this topic but I even had the VIP rep contact me to ensure I did receive my w/d, I have yet to experience any issues, I hope this does get addressed and these issues that fellow members are having get worked out, I did in my response to the VIP rep mention this topic.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Yeah I sort of feel the same. I mostly have liked them and got some really huge wins actually my biggest wins ever here but a week and no payment and last time was like 3-4 business days..via ecopayz. But ever since management changed and Julien left customer support this casino seems to have got alot colder in terms of customer service.

I would imagine @me_and_ed got paid over night because they were aware of this thread and his postings too.

I hope Charlotte comes on here and reassures people and maybe announces they have hired more people or something. I would hate to see a casino that used to be one of my favs just not care. Although the damn lag and script they are running makes the casino very tough to enjoy!

I hope to see a turn around with them soon.

To be fair, I kept giving them more chances. I kept going back to them over the course of the last year. And issue after issue, Plus also the fact withdraws taken 2-5 days to be processed even when locked to ewallets was just the final nails in the coffin. I kept thinking but they have nice slot choice etc etc. Even they have Amatic slots for UK players and some others that VS still have not enabled for UK players too. But the slot lag was just too bad and made it unplayable most of the time.

So even if they did reply to this thread and say they will aim to work on the issues raised and make it better going forward it wont change my mind. I read them say many things on Ask Gamblers dodgy site in the disputes made against them in the comments that they are aiming to make the casino better etc etc. And it never happened. If anything it has gotten worse and is getting even worse. Radio Silence also on CM is also not good. @lockinlove - I think you should contact Bryan via PM and alert him to let them know that the slotsmillion rep is now absent and is not replying to PM's or Threads.
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Hey everybody, don't worry! Charlotte shall pop up soon, please excuse her - she's extremely busy lately, but she'll get another reminder to check these comments out :)
 

Charlotte

Dormant account
Joined
May 24, 2017
Location
Barcelona
Hello everyone,

We are very sorry for all situation you experienced. As you certainly know, at SlotsMillion we have and will always aim to process withdrawals in the shortest amount of time and any kind of delays are unusual for us.
We cannot provide a general answer as to why withdrawals have been delayed as every account is handled individually and is subject to its own reason for delay, we suggest to contact customer service department via email or chat in order to find the solution, as each case is always treated individually.

We would also like to add that, due to various parties being part of the withdrawal transaction process, some delays may not be on our part, however, we are in constant contact with other entities used in the transaction (payment providers/banks) in order to speed up the transaction as much as possible, but of course, this is not always in our control.

We understand the situation may cause frustration and discontent and we sincerely apologize for any inconvenience. We are always willing to discuss the situation in order to find a happy medium while we resolve the situation, and do the most we can do for our customers.

We would like to thank you in advance for your understanding and patience. Rest assured we are constantly working on improvements of our services and integrating new deposit and withdrawal methods for our player’s, to make sure you get your funds as soon as possible.

Regards
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Hello everyone,

We are very sorry for all situation you experienced. As you certainly know, at SlotsMillion we have and will always aim to process withdrawals in the shortest amount of time and any kind of delays are unusual for us.
We cannot provide a general answer as to why withdrawals have been delayed as every account is handled individually and is subject to its own reason for delay, we suggest to contact customer service department via email or chat in order to find the solution, as each case is always treated individually.

We would also like to add that, due to various parties being part of the withdrawal transaction process, some delays may not be on our part, however, we are in constant contact with other entities used in the transaction (payment providers/banks) in order to speed up the transaction as much as possible, but of course, this is not always in our control.

We understand the situation may cause frustration and discontent and we sincerely apologize for any inconvenience. We are always willing to discuss the situation in order to find a happy medium while we resolve the situation, and do the most we can do for our customers.

We would like to thank you in advance for your understanding and patience. Rest assured we are constantly working on improvements of our services and integrating new deposit and withdrawal methods for our player’s, to make sure you get your funds as soon as possible.

Regards

I beg to dither. So an account like mine that is and has been fully verified. And I only use Ewallets to deposit and withdraw too.

That means that as soon as the Locked withdraw does get processed it then gets paid instantly into our ewallet IE, neteller is what I use now. So the delays for your casino to process a locked withdraw is still far far above what you state is the estimated time for them to be processed. All you are doing is trying to justify and come up with excuses for the delays. When in fact the delays happen because probably the main cause is lack of staff/working hours etc etc.

Withdraws are still taking well over 48 hours to be processed and in some cases it is 1 week. That is clearly unacceptable. And by you claiming it is not entirely your casinos fault. I find not entirely accurate. Maybe hire more staff so that those withdraws can be processed in a more speedier fashion. Also maybe do weekend cashouts as well.

What happened to that automatic withdraw system I read about on a different site? That never happened either. That automated system would have meant that withdraws would still then be processed by the automatic system at weekends when the staff do not work.

Now I appreciate that you finally responded to the thread. But what you said will not be enough to make me come back and deposit their. Withdraw speeds was not the only factor why I stopped playing at slotsmillion.

Take care and have a nice day :)
 

tiger590

Newbie member
Joined
Sep 7, 2014
Location
England
I'm still waiting for my withdrawal!!! It used to be done quickly. But now, days after requesting it and contacting the live support I just keep getting told different things. Extremely frustrating. For the past 6 months the level of customer service and speed of withdrawals has gone rapidly downhill.
 

electronictonic

Senior Member
Joined
Jun 23, 2013
Location
UK
I'm still waiting for my withdrawal!!! It used to be done quickly. But now, days after requesting it and contacting the live support I just keep getting told different things. Extremely frustrating. For the past 6 months the level of customer service and speed of withdrawals has gone rapidly downhill.

Same I made a withdrawal on Saturday to debit card and it's now 4 days later still pending, I am fully verified and been signed up for over 2 years and had withdrawals in the past, lesson learned, next time I will stick to Unibet, in the last few years I have played there, they have always paid very fast, I won there last week on the Wednesday evening, they processed it first thing Thursday morning, and it was back to the debit card when my bank updates, around 4pm Friday, the pending time has taken longer than the whole process at Unibet. Now I know why it's called Slotsmillion, it takes a million hours for a cashout...
 
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tiger590

Newbie member
Joined
Sep 7, 2014
Location
England
Same I made a withdrawal on Saturday to debit card and it's now 4 days later still pending, I am fully verified and been signed up for over 2 years and had withdrawals in the past, lesson learned, next time I will stick to Unibet, in the last few years I have played there, they have always paid very fast, I won there last week on the Wednesday evening, they processed it first thing Thursday morning, and it was back to the dedit card when my bank updates, around 4pm Friday, the pending time has taken longer than the whole process at Unibet. Now I know why it's called Slotsmillion, it takes a million hours for a cashout...

I totally agree. They used to rapid with their withdrawals. Same day if you withdraw in the morning or the following day if you requested a withdrawal in the evening. I've contacted the customer support several times and they all give different answers!
 

electronictonic

Senior Member
Joined
Jun 23, 2013
Location
UK
I totally agree. They used to rapid with their withdrawals. Same day if you withdraw in the morning or the following day if you requested a withdrawal in the evening. I've contacted the customer support several times and they all give different answers!

Yep I have have not had a withdrawal there in many months because of always getting slaughtered by the slots on there, now I am seeing how slow it's gotten since my last one a while ago.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Sweden
I was thinking of opening up my account again at slotsmillion, but after reading that they are still bad, i wont. :p
 

tiger590

Newbie member
Joined
Sep 7, 2014
Location
England
Yep I have have not had a withdrawal there in many months because of always getting slaughtered by the slots on there, now I am seeing how slow it's gotten since my last one a while ago.

Let me know when yours is processed. Because technically yours should be done before mine as they keep saying there's a queue of withdrawals and I didn't request mine until Sunday morning.
 

tiger590

Newbie member
Joined
Sep 7, 2014
Location
England
I was thinking of opening up my account again at slotsmillion, but after reading that they are still bad, i wont. :p

They used to really good. But now I'd avoid them. The only reason I used to use them was because of the speedy withdrawals and the lock withdrawal option. But now they don't really offer anything special. They need to change a lot of things...

£3 max bet during bonus bonus.
Only one pending withdrawal allowed (which is basically one withdrawal a week as they take forever).
No blueprint slots.
And the website crashes a few times a week as their server is obviously not good enough.
 

lockinlove

Staring into the sun
PABaccred
PABinit
Joined
Jan 17, 2014
Location
Canada
Hello everyone,

We are very sorry for all situation you experienced. As you certainly know, at SlotsMillion we have and will always aim to process withdrawals in the shortest amount of time and any kind of delays are unusual for us.
We cannot provide a general answer as to why withdrawals have been delayed as every account is handled individually and is subject to its own reason for delay, we suggest to contact customer service department via email or chat in order to find the solution, as each case is always treated individually.

We would also like to add that, due to various parties being part of the withdrawal transaction process, some delays may not be on our part, however, we are in constant contact with other entities used in the transaction (payment providers/banks) in order to speed up the transaction as much as possible, but of course, this is not always in our control.

We understand the situation may cause frustration and discontent and we sincerely apologize for any inconvenience. We are always willing to discuss the situation in order to find a happy medium while we resolve the situation, and do the most we can do for our customers.

We would like to thank you in advance for your understanding and patience. Rest assured we are constantly working on improvements of our services and integrating new deposit and withdrawal methods for our player’s, to make sure you get your funds as soon as possible.

Regards

Alot of these cases are from long time members with ecopayz or other fast paying options. So making a comment that each case is different, well no its not. The same thing is being reported all over the forums by almost everyone aside from what looks to people who are VIP aka me_and_ed

Pretty much every other accredited casino pays in under 48 hours and most the same day. Yours is taking 4-6 business days and some not at all until people come to the forums and start messaging reps and bothering live chat.

Unacceptable.

@Casinomeister @maxd @LadyJelena Can this be addressed please? Almost all members here across numerous threads are stating their withdraw times are minimum 4 business days. Their rating page says 6-12 hours and their rating is in part, relation to this also. It has been going on for many months now and is not changing so I do not think they should be given the review and rating they have up. I dont think a single member has been paid in the same day since when they were going through BBF

@Charlotte You came in here and made this speech how you are trying to improve things and it's case by case but here we are again with yet TWO more player complaints and yet it's clear this has not even been mentioned to the payments team to keep an eye on things and process cashouts quicker. Why?
 

electronictonic

Senior Member
Joined
Jun 23, 2013
Location
UK
Let me know when yours is processed. Because technically yours should be done before mine as they keep saying there's a queue of withdrawals and I didn't request mine until Sunday morning.

Will do, I don't expect it to be processed by Friday, and they don't do weekends so that's another 2 days wasted time on top.
 

tiger590

Newbie member
Joined
Sep 7, 2014
Location
England
Alot of these cases are from long time members with ecopayz or other fast paying options. So making a comment that each case is different, well no its not. The same thing is being reported all over the forums by almost everyone aside from what looks to people who are VIP aka me_and_ed

Pretty much every other accredited casino pays in under 48 hours and most the same day. Yours is taking 4-6 business days and some not at all until people come to the forums and start messaging reps and bothering live chat.

Unacceptable.

@Casinomeister @maxd @LadyJelena Can this be addressed please? Almost all members here across numerous threads are stating their withdraw times are minimum 4 business days. Their rating page says 6-12 hours and their rating is in part, relation to this also. It has been going on for many months now and is not changing so I do not think they should be given the review and rating they have up. I dont think a single member has been paid in the same day since when they were going through BBF

@Charlotte You came in here and made this speech how you are trying to improve things and it's case by case but here we are again with yet TWO more player complaints and yet it's clear this has not even been mentioned to the payments team to keep an eye on things and process cashouts quicker. Why?

Thank you. It's nice to see someone else voicing their opinion! I've contacted the customer service at slotsmillion for the past 3 days. Everytime I got a different answer. It says on the website that withdrawals will be processed in 1-2 business days..... Which was the case over a year ago. But now it seems the site has become bigger with more players the withdrawals have become slower. You never get an accurate answer from them on why the withdrawal is taking so long. On other casinos if it's passed the withdrawal time that they offer then they'd usually process the withdrawal instantly to Skrill. I don't hold much hope on receiving my withdrawal any time soon!
 

electronictonic

Senior Member
Joined
Jun 23, 2013
Location
UK
Alot of these cases are from long time members with ecopayz or other fast paying options. So making a comment that each case is different, well no its not. The same thing is being reported all over the forums by almost everyone aside from what looks to people who are VIP aka me_and_ed

Pretty much every other accredited casino pays in under 48 hours and most the same day. Yours is taking 4-6 business days and some not at all until people come to the forums and start messaging reps and bothering live chat.

Unacceptable.

@Casinomeister @maxd @LadyJelena Can this be addressed please? Almost all members here across numerous threads are stating their withdraw times are minimum 4 business days. Their rating page says 6-12 hours and their rating is in part, relation to this also. It has been going on for many months now and is not changing so I do not think they should be given the review and rating they have up. I dont think a single member has been paid in the same day since when they were going through BBF

@Charlotte You came in here and made this speech how you are trying to improve things and it's case by case but here we are again with yet TWO more player complaints and yet it's clear this has not even been mentioned to the payments team to keep an eye on things and process cashouts quicker. Why?

I was going to mention the same thing in my original post, that it should effect their rating since players are having withdrawals pending for 4 - 5 days. Whilst other casinos like Unibet are paying us out in less than 48 hours, having played for almost 15 years and had hundreds of withdrawals in my time, I have a general idea of who is good and who isn't when it comes to withdrawls, and experience of who is slow and who isn't.
 

tiger590

Newbie member
Joined
Sep 7, 2014
Location
England
I was going to mention the same thing in my original post, that it should effect their rating since players are having withdrawals pending for 4 - 5 days. Whilst other casinos like Unibet are paying us out in less than 48 hours, having played for almost 15 years and had hundreds of withdrawals in my time, I have a general idea of who is good and who isn't when it comes to withdrawls, and experience of who is slow and who isn't.

I think I'm going to faint. My money has been sent. I've contacted the live chat 3-4 times a day for the past 2 days. I've put up posts on various forum websites including here. And it looks like my persistence has paid off :eek::DMy advice is to contact slotsmillion live support, keep explaining the situation. Tell them that someone else's withdrawal was processed before yours, even though you requested yours first. And give them a link to this forum. That's what I did. Also send the slotsmillion casino rep on here a private message. Good luck!
 

electronictonic

Senior Member
Joined
Jun 23, 2013
Location
UK
I think I'm going to faint. My money has been sent. I've contacted the live chat 3-4 times a day for the past 2 days. I've put up posts on various forum websites including here. And it looks like my persistence has paid off :eek::DMy advice is to contact slotsmillion live support, keep explaining the situation. Tell them that someone else's withdrawal was processed before yours, even though you requested yours first. And give them a link to this forum. That's what I did. Also send the slotsmillion casino rep on here a private message. Good luck!

Spoke to chat support and got the usual this is out of the norm, problems with payment provider etc.

Theres more bollocks going on now, using my connection with no VPN is giving this error when trying to load the site.

Oops! An Error Occurred
The server returned a "500 Internal Server Error".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

As soon as you switch on the VPN and choose a UK server it still gives this same error, but if you choose any other non UK server the site magically loads, I guess they have disabled UK connections from accessing the site right now while they are doing something?

Logged in minute ago and it is still sat pending after being told by chat around 2 hours ago it will be processed shortly..it's getting closer to weekend which probably means this is going to be 7+ days before I see it, who wants to play anywhere where if you win you are sat waiting a week to be paid? I have spend thousands on their site as well.
 
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