Had been playing here for 1 year, initially after signing up, just when I was finished with online Casino's, I decided to join here for one last go.
After, 1 month and around 1000euro of deposits, my luck came to life. I hit a 470x on a 10euro bet, not my normal spin stake(usually 1euro and under) but I was on a hot streak. Up the bets and all that.
Withdrew 5g. Sorted no problem. 3 days or so after verification.
Great, My luck has changed biggest amount won after years and years of playing.
Cut, a long story short for now,
Roll on 1 year December 2020, took a month time out break with responsible Gambling Tools.
Account came back at the end of Jan 2021. 1 week later, got a email from them to upload a SOW.
Nothing on site to upload the SOW. Passed no remarks, continued depositing weekly due to their amazing Bonus rewards to me. Think at this stage about 4000euro they gave me in total over the course of a year, think at least one month there must have been 20 days of cashback and bonuses. (Lucky me eh?)
Anyway, continue on too March 16th, I made a 30 euro deposit and low and behold after a year of unbelievable losses and after 12 hours of spinning, I miraculously made my way to a 9000euro account balance.
Nice one, I'm done, I've now just about broke even give or take 1g.
I go to click withdraw, button is disabled, money can not leave account nor can I deposit, yet early this morning I could as normal.
You know where this is heading....
4 hours later, account balance 120euro, I'm sick and mentally fucked, complain to Livechat , how convenient it was for them not to allow any withdrawals leaving my account. I mean, why could they not have just booted me out and locked account until what they say was times up on the SOW at whatever time they decided to do this?
Sent emails at 8 pm for them to release the 120 to my withdrawal method.
By 12pm the next day logged in, 120euro still sitting there, played it to 1 cent in an hour, still could not withdraw and no response from emails yet for the past year it has never been for me less than 3 hours for a response , normally within the hour.
Anyway, left the 1 cent for the reason too see when the withdraw button function would resume, it came back on that day around 5 or 6pm. And not a word from Slotsmillion.
My other post on ADR is them so that is were it ended up.
There response was at different stages that morning I was free to withdraw, outlining them, but I never tried at any of those time, only when I was ready to withdraw. So oblivious to me. And also they cannot see any attempted withdrawals. Well, shit of course not because the withdrawal button was blocked from initiating one!
Other responses, was them trying to cover tracks, like that the next day that I was able to withdraw again around 10am, simply not true.
Also, they said sorry and it was there mistake. Fcking mistake aye right I'm sure....
So, just putting that out there, as unless I make a claim through small claims court or follow up with a lawyer there is no recourse.
Because also the MGA when first contacted them and explained , they were the one's who advised me to contact the ADR due to breach of contract.
I know, I am the stupid one here but at the end of the day that is still some dodgy shit, in my eyes.