Slotsmillion asking for more ID

[Rammstein94]

Good evening,

I Apologise if this is in the wrong forum but I wish to just share some information from Slotsmillion.

In February I had a really good win of £8000 and withdrew this immediately with almost no issues at all. I was pleasantly surprised how quickly they dealt with it as it was over a weekend too.

Anyway, I ‘cooled off’ for a month to prevent me going back on to spend any of these winnings and in March when the cool off expired I thought I’d have another go.

I think I deposited about £1000, but this still meant I was over £6500 up so I didn’t really worry too much about it and again ‘cooled off’ to stop me from doing the same again.

Over the last two days I’ve deposited £300 and won £900, I’ve requested to withdraw the £900 and I’ve had an email from Slotsmillion asking me for bank statements but only for March.

The exact wording is as follows:

Hi Marc,


I hope this email finds you well.


Our regulation (set by the UKGC) requests that we complete advanced verifications on customers that have spent a long time and/or a substantial amount of money with us and we now need to learn a little bit more about you.

This process is simple: we just require the below documents

A copy of your bank statement in .PDF format showing your day to day expenses for the month of March

You can easily upload this document via the document section on your player lobby, Alternately you can respond directly to this email and I will personally forward them to the finance team.

These documents will be used to complete the check which is implemented to provide a safe platform for players to enjoy responsible gaming.

Should you have any questions in regards to this matter or anything else please do not hesitate to contact me.






Kind regards,



Antonio



VIP Account Manager


I mean I appreciate their care towards played to prevent people from gambling more than they can afford but surely it’s obvious to them that I’ve won more than I’ve deposited and that I’m not in danger of exceeding that as I withdraw and don’t just play through any winnings.

Has anyone else had this experience? I’ve withdrawn more than £10,000 in the past 12 months (including that big £8,000 win) so is it just them checking my standard income which after being in my same job for 17 years I can easily confirm.

Thanks in advance for any advice.

Marc

 

[BillyGoldblum]

soon people from the UK are going to have to ask grocery stores for video security footage of them purchasing groceries to make sure they arent buying lottery tickets.

Well since they want to see your day to day to spending lets hope you haven't been shopping in chains n reigns xxx stores. Could be weird.

 

[colinsunderland]

That sounds like a SOW check rather than a verification check.

 

[snorky510238]

Again a casino asking for this when a withdrawal is made not when or prior to a deposit being made. Which if it’s sow has nothing to do with a withdrawal unless they suspect money laundering in which case the account should be looked at well before this stage.

 

[Rammstein94]

My sentiments exactly....

Well I’m happy for them to have wage slips and a letter from my employer and my bank statements are just the usual, supermarket, fuel, bills but I really thought this was all sorted out when I first had to send in documents on my first withdrawal. This is around my 10th, 11th and it seems way too intrusive for my liking.

I mean I’ve got absolutely nothing to hide but it does make you lose a bit of confidence in who you deal with. Like someone said about grocery shopping, it does feel like a nanny state.

Imagine if I send my docs in and they say “sorry sir, you spent £150 on Amazon, £50 at Aldi and £100 at Sainsbury’s, we think you may have a shopping issue so we encourage you to see Shoppers Anonymous”. Really.

They’ve had all my docs before as well as taking my money on a monthly basis and now it seems like they’re pulling out all the stops to delay/not pay me.

 

[mina1929]

My sentiments exactly....

Well I’m happy for them to have wage slips and a letter from my employer and my bank statements are just the usual, supermarket, fuel, bills but I really thought this was all sorted out when I first had to send in documents on my first withdrawal. This is around my 10th, 11th and it seems way too intrusive for my liking.

I mean I’ve got absolutely nothing to hide but it does make you lose a bit of confidence in who you deal with. Like someone said about grocery shopping, it does feel like a nanny state.

Imagine if I send my docs in and they say “sorry sir, you spent £150 on Amazon, £50 at Aldi and £100 at Sainsbury’s, we think you may have a shopping issue so we encourage you to see Shoppers Anonymous”. Really.

They’ve had all my docs before as well as taking my money on a monthly basis and now it seems like they’re pulling out all the stops to delay/not pay me.

They have to do it by law I think so I wouldn't say they delaying to pay you on purpose as for them 900 is not that much

At least you're having luck there, I can not win anything there

Congrats on your win though

 

[trancemonkey]

This is a Source of Wealth check, and they have to do this regardless of how much you win. I believe it's purely based on deposits.

 

[smcinoz]

Funny if you are depositing back winnings