hello,
for some reason my account has been closed at slotocash with no explanation.
I would like to get everyones opinion whether i did something wrong here.
I have no money stuck at slotocash, but i am still hoping they reconsider my situation.
Slotocash was very highly recommended by my real life friends, and i feel sad that i am not allowed to play there. I already send message to their rep here, but no reply yet.
I have only made one deposit at sloto cash couple months ago and i lost it all.
Then couple days ago i felt like giving them a second try,
so i search my mail box for possible promotion emails.
Then i notice that i had recieved previously a mail requesting security documents.
I did not ignore the mail on purpose(maybe that is the reason i am banned).
Its just that i was not expecting a request for documents, because most casinos only ask for those when withrawing. Also at that time i had no intention of playing again anytime soon.
After that i sent all the necessary documents to slotocash support. At this point my account was still open, so i logged in and noticed that all the deposit options were closed. Since i was very much looking forward to playing i sent this mail to support.
But, then i get this reply:
This reply doesnt really answer my question, but it sounds to me like i am unwanted customer for some reason. I asked about how long it would take to review my documents and i am not even told if they were recieved. So i proceed with the following reply:
And finally I notice that my account is closed and i get this mail:
Anyone else had similar experiences? This is the first time ever i have been banned online. And i Feel like i deserve atleast on explanation. But, however their support seems to be unwilling to discuss the matter.
everyone, what do you think? should i just give up, or is there a change that they may welcome me to play again in future?
for some reason my account has been closed at slotocash with no explanation.
I would like to get everyones opinion whether i did something wrong here.
I have no money stuck at slotocash, but i am still hoping they reconsider my situation.
Slotocash was very highly recommended by my real life friends, and i feel sad that i am not allowed to play there. I already send message to their rep here, but no reply yet.
I have only made one deposit at sloto cash couple months ago and i lost it all.
Then couple days ago i felt like giving them a second try,
so i search my mail box for possible promotion emails.
Then i notice that i had recieved previously a mail requesting security documents.
I did not ignore the mail on purpose(maybe that is the reason i am banned).
Its just that i was not expecting a request for documents, because most casinos only ask for those when withrawing. Also at that time i had no intention of playing again anytime soon.
After that i sent all the necessary documents to slotocash support. At this point my account was still open, so i logged in and noticed that all the deposit options were closed. Since i was very much looking forward to playing i sent this mail to support.
hello, i sent you the account verification documents earlier today.
i would like to make a deposit soon, so how long is it expected to take for my deposit options to be open again?
juho mäkelä
But, then i get this reply:
Dear Juho
Account: *****
Unfortunately we will not be able to maintain your account at this moment in time. We thank you for your interest in our casino.
Kind Regards
Amy
Sloto'Cash
This reply doesnt really answer my question, but it sounds to me like i am unwanted customer for some reason. I asked about how long it would take to review my documents and i am not even told if they were recieved. So i proceed with the following reply:
What does that mean? i would prefer better explanation. am i banned?
juho mäkelä
And finally I notice that my account is closed and i get this mail:
Dear Juho
Account: cls42
Your account has been closed.
Kind Regards
Amy
Sloto'Cash
Anyone else had similar experiences? This is the first time ever i have been banned online. And i Feel like i deserve atleast on explanation. But, however their support seems to be unwilling to discuss the matter.
everyone, what do you think? should i just give up, or is there a change that they may welcome me to play again in future?