- Joined
- Jan 20, 2004
- Location
- Saltirelandia
A player came to us with an issue where they were trying to withdraw $270. Four times they'd sent in the requested documentation, each time they were told the documents were fine and to resubmit the withdrawal request, and every time the casino did nothing: no payments made. The player finally turned to us for help.
I tried contacting the casino's representative on our forums: no response. I tried contacting the casino at several email addresses: I received automated confirmations and promises to follow up but still nothing happened.
When I finally did get a response it came from a Gmail address eek and they said that perhaps the player's document was too big for their inbox and promised that all the player needed to do was send in an authorization form. This is what the player had already done four times in the past.
To bring the circus to a halt I asked the player to forward me the form in question and I then passed it on to the casino. I received no response even though (again!) it was obvious they were receiving my emails just fine. Obviously this isn't working:
Warning: Slot Madness (slotmadness.com) is stalling on player payments to the point of simply not paying. Support uses cheap tactics to waste the player's time and effort: in the end they're simply part of the no-pay scam. Players are strongly advised to avoid this casino.
I tried contacting the casino's representative on our forums: no response. I tried contacting the casino at several email addresses: I received automated confirmations and promises to follow up but still nothing happened.
When I finally did get a response it came from a Gmail address eek and they said that perhaps the player's document was too big for their inbox and promised that all the player needed to do was send in an authorization form. This is what the player had already done four times in the past.
To bring the circus to a halt I asked the player to forward me the form in question and I then passed it on to the casino. I received no response even though (again!) it was obvious they were receiving my emails just fine. Obviously this isn't working:
Warning: Slot Madness (slotmadness.com) is stalling on player payments to the point of simply not paying. Support uses cheap tactics to waste the player's time and effort: in the end they're simply part of the no-pay scam. Players are strongly advised to avoid this casino.