WARNING SlotMadness: no pay, BS from Support, endless stalling

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A player came to us with an issue where they were trying to withdraw $270. Four times they'd sent in the requested documentation, each time they were told the documents were fine and to resubmit the withdrawal request, and every time the casino did nothing: no payments made. The player finally turned to us for help.

I tried contacting the casino's representative on our forums: no response. I tried contacting the casino at several email addresses: I received automated confirmations and promises to follow up but still nothing happened.

When I finally did get a response it came from a Gmail address eek and they said that perhaps the player's document was too big for their inbox and promised that all the player needed to do was send in an authorization form. This is what the player had already done four times in the past.

To bring the circus to a halt I asked the player to forward me the form in question and I then passed it on to the casino. I received no response even though (again!) it was obvious they were receiving my emails just fine. Obviously this isn't working:

Warning: Slot Madness (slotmadness.com) is stalling on player payments to the point of simply not paying. Support uses cheap tactics to waste the player's time and effort: in the end they're simply part of the no-pay scam. Players are strongly advised to avoid this casino.

 

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SlotMadness has been added to the Rogue Pit, see the AceRevenue Casinos listing.

 

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A new representative from Ace Revenue has since come forward and, to make a long story short, the case was resolved and the player received payment in full.

We'll be discussing this situation further with the new rep and will update this Warning accordingly.

 

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Well! 14 years later and here we are with that update.

Our relationship with this casino group has waxed and waned over the years as they sometimes work to improve their service to players and sometimes have other priorities. What we can say is that for the past several years they have had a very good and conscientious rep who does their best to help players under less than ideal circumstances.

Our current review of SlotMadness has them down as “Not Recommended” and unfortunately that’s probably a fair rating to go by, especially if you care about getting paid what is owed you in a timely manner.

- Max